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Rated 4.5 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Excellent Staff We realize that the purpose of a survey is uncover opportunities for improvement, but we had no issues with our stay at this property Perhaps most notable was the attention and friendliness of all staff. The young lady who kept the breakfast room stocked with food also kept the area and tables spotless,. The manager was a visible presence in the lobby area and breakfast room each morning inquiring about each guest's satisfaction. The housekeeping person was polite and thorough, and all of the front desk staff we encountered were friendly and very efficient. November 11, 2013
Rated 5.0 out of 5.0 by VERY PLEASANT The moment we entered the hotel, we knew it was going to be a comfortable stay. The front desk staff person was most gracious & welcoming, as well as the entire staff during our stay. Very professional & friendly. The breakfast menu was amazing. The pool & hot tub clean & sanitary. The suite exactly as described. Thank you for being part our of great visit to Washington State. October 29, 2013
Rated 5.0 out of 5.0 by Extraordinary customer service! All the staff went above and beyond! They were extremely helpful, kind and pleasant! We will definitely be staying there again! Also, the rooms were very clean and freshly renovated:). A positive experience! October 26, 2013
Rated 4.0 out of 5.0 by Excellent Service Loved the staff, especially Sarah...the other night lady as well but Sarah was so sweet, We were 2 tired shopped out ladies coming from Canada, Sarah made sure we new were we were going to eat, how to get around and was so sweet about letting us use the hot tub later. Plus the night girl answered all of our questions about our second day adventures. Thanks October 23, 2013
Rated 5.0 out of 5.0 by Perfect Stay Best Holiday Inn we ever stayed in. Rooms were clean and service was excellent. Great location! A+++! October 23, 2013
Rated 1.0 out of 5.0 by Nice room, but........ My second and last time staying here. Both times booked a king suite, both times nice room on the second floor, with a view of the cement structure over the front door. This time it came complete with cigarette smoke and chatter from the guests outside smoking. Add the honking horn of a "guest" at 4am, and you really wonder why you get a nicer room. Breakfast was the worst I have never had. Very few people in the room when I went in, probably because there was little besides cereal and toast to eat. Started with that, and 45 minutes later there was now some sausage gravy, but no biscuits. No big deal, as the plastic eating utensils were of the cheapest ever made. I swear the spoon had a hard time even supporting cereal and milk! Good thing there is a McDonald's across the street. Strongly suggest you use the stairs whenever possible. The one and only elevator is the slowest ever made. October 23, 2013
Rated 5.0 out of 5.0 by All good but neighbors I enjoyed a restful time except for the people next door who blasted music at 3:00am. Thank goodness I had ear plugs. The Hotel was very clean, the breakfast good ( could use more fruit), and the staff wonderful. Also, I exercise daily and was glad there was a nice gym available. October 19, 2013
Rated 5.0 out of 5.0 by Top notch Location of this property was perfect for my wife and I and the surrounding area had many convenient malls, stores and restaurants. The hotel was in a nicely private area and pretty enough to enjoy the pleasant facilities it had to offer. The room was clean, large and the bathroom well done. The bed afforded a good nights sleep and breakfast had everything necessary without the need to go out. This made for one trip out to enjoy the day. October 19, 2013
Rated 4.0 out of 5.0 by Excellent hotel and chain Excellent value, only issues were the single elevator and noise that carries from hall and adjacent rooms October 17, 2013
Rated 3.0 out of 5.0 by Turned off by breakfast room staff We had a room with an accessible bathroom. The shower curtain needs to be longer or wider or both so that the water does not trickle onto the floor on both sides when showering. We tried to make adjustments but still ended up with major puddles of water on the floor on both ends. The breakfast was good, but was spoiled by glaring looks from the kitchen staff who obviously did not want us in the breakfast room past 10:00am. This happened on two mornings. The staff started clearing away, locking up and cleaning up before 10:00am. We already had our food, but wanted to enjoy our breakfast time at a leisurely pace. Perhaps the staff should start cleanup half an hour after the closing time so that the guests do not feel rushed. The front desk staff were very friendly. October 10, 2013
Rated 5.0 out of 5.0 by Favorite Accommodation in Lynnwood/Seattle area This is our favorite place to stay. The rooms are large with the bonus of a refrigerator and microwave. The bathrooms are spacious with great products. The location is excellent it is handy to the Alderwood Mall as well it is only 20 minutes from the Factory outlets and 20 minutes to Seattle. It is quiet here so we have found it is worth the 30 minute drive when we want to see a sporting event in Seattle. October 9, 2013
Rated 4.0 out of 5.0 by Great hotel! I recently stayed at this hotel (HI-Lynnwood) and had a great experience. Very friendly staff, allowed me to check in early. I had a room on the 4th floor, which was quiet and clean. The lobby had a slight odor to it, but I think that was from their indoor pool. My room had no such odor, and was very comfy. The bed was great! I had forgotten my toothpaste and the front desk gave me enough replacement packets to get my through my visit. The location of this hotel is perfect...far enough away from the freeway to be on the quiet side, next door to the Old Spaghetti Factory, and within two blocks of the Nordtstrom Rack store. It is also about 1.5 miles to the Lynnwood Convention Center. Overall, nice hotel, I'd stay there again. October 7, 2013
Rated 5.0 out of 5.0 by Good value Spotless rooms, comfortable beds, convenient location, friendly and helpful staff, adequate workout room, and free edible breakfast....what else can you ask for? October 7, 2013
Rated 3.0 out of 5.0 by Poor Room Placement Made reservation several weeks in advance to insure proper room placement for two night stay, rest etc. 2nd night numerous women/children put next door to us for they were having juvinile birthday party-loud. Office did move us but we had to re-load/unload again in another room. Need better communication on who/why/where clients are in your facility. Wasn't fun, kinda put a damper on our stay as well as pool was shut down for a while. Would appreciate a free night stay. for our mini rest vacation wasn't what it should have been. Thanks , Monte October 2, 2013
Rated 5.0 out of 5.0 by Great stay! After a day of on the go, we were glad that our room was ready for us to relax in! My Mom was really happy and surprize at the size and cleanliness of the room. She slept straight through the night without any interruption and woke up refreshed. Great value and we are definitely going to come back again! October 1, 2013
Rated 4.0 out of 5.0 Great except for wake up at 4:45 This is the first time we've stayed at your hotel. We visit lynnwood twice a year for a mom/daughter shopping trip. We loved your hotel and the cleanliness of it. The elevator definitely needs some upgrading as it's very slow. We had a very unpleasant wake up on Saturday morning at 4:45am from the garbage truck slamming the bins, we were on the 5th floor so I could imagine how bad the noise was at the lower floors. We expressed our discomfort with this and were kind of brushed off from the front desk staff the next morning. We hope that you can reschedule your pick-ups to a time that won't wake your customers. We will reconsider staying here again... It would be wonderful if you can could add a few gluten free items in your breakfast October 1, 2013
Rated 5.0 out of 5.0 by Convenient and Comfortable I can't think of a single complaint for the staff. They were always cheerful, accommodating, and helpful. The room was clean and comfortable, and the parking lot had ample space. With the exception of one inconsiderate guest who did not control their children in the hallway, the stay was flawless. I would definitely stay again. September 27, 2013
Rated 3.0 out of 5.0 by Nice hotel but not nice staff Husband and I have stayed here before as it's super close to all shopping and restaurants (literally 2 minutes from alderwood mall, Nordstrom rack, target etc). We love the central location and it's a nice new hotel with good size rooms. We were travelling. With our five month old baby this time so when we booked the hotel we asked for a crib and were assured we would get one at arrival. Low and behold they forgot to write it on our file and apparently all of tjhem were booked (there are only 2 for the entire building!) needless to say we wee very disappointed as I do not feel it is safe to share a bed with my baby and she needs her own space. We were forced to go to babiesrus and buy a bassinet to use for our two night stay. The staff were very unapologetic and seemed to think I was lying about asking for a crib. Not very impressed! I am a very easy going person and rarely complain but I do believe the hotel slipped up this time. I don't mind mistakes being made because we are all human, but when I get accused of lying due to someone else's incompetence that is a little much for me. Over all I do like this hotel. The rooms are big and it is pretty clean. The wifi is a bit patchy (we were on the 5th floor so that could be by). I'm not sure f I would stay here again until my daughter is no longer in need of a crib. September 27, 2013
Rated 5.0 out of 5.0 by Very clean and friendly staff Would recommend staying here as the overall cleanliness of the hotel was awesome. Staff is very friendly upon arrival and breakfast had many options to choose from. The kid also enjoyed the pool. September 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Great weekend away after Whale watching in Bellingham with my family, my wife and my son. We had a very comfortable stay and would reccomend this hotel for anybody looking to stay in the area. We went to the mall which was close and ate dinner there but the hotel hass an old spaghetti factory onsite. Enjoyed the stay and will return again!! September 24, 2013
Rated 5.0 out of 5.0 by Will visit again! Very clean and confortable. Was very impressed at how well hidden this treasure is. Real close to shopping and dining, no complaints about the wifi, many hotspots to connect to. Staff were very polite and friendly. Breakfast was pretty good, good selection for a continental breakfast. The pool was clean, refreshing, very relaxing. For a quick nights stay, worth paying the reasonable price if all the advantages are taken! Would stay again if the occasion should arise. Thanks for your hospitality! Gracious Guest. September 11, 2013
Rated 5.0 out of 5.0 by Had a pleasant stay Convenient and quiet location, clean and spacious up-to-date rooms, friendly staff September 6, 2013
Rated 5.0 out of 5.0 by Perfect in Every Way Convenient and quiet location, clean and spacious up-to-date rooms, friendly staff, delicious and varied breakfast. Great pool and jacuzzi! September 5, 2013
Rated 5.0 out of 5.0 by Good Hotel and value for the price We stayed two nights at this HI. We were greeted warmly and the room was well prepared, including the extra towels we had requested when booked on line. Hotel is close to a variety of restaurants and shopping. We had a very good rate and were pleased with the value. Definitely stay here again when we are in the area. August 30, 2013
Rated 2.0 out of 5.0 by Business Trip to Washington I was working in Bothell, Washington for business. I stayed at the Holiday Inn Express in Lynwood. I have never had an issue of bad internet connections when staying at a Holiday Inn Hotel, where other chains have always given trouble. The internet connection is crucial in my line of work to be able to conduct business while I am onsite at a customer. The Holiday Inn Express in Lynwood, Washington had BY FAR THE WORST INTERNET CONNECTION I HAVE EVER ENCOUNTERED! If internet connectivity is critical to you during an out of town stay, I would NOT recommend this hotel. The staff was nice enough, and was always apologetic, however that did not enable me to do business. My upcoming trip to Washington is being booked at a different Holiday Inn hotel with hopes of better service. Too many of these will cause me to look at a different chain. August 26, 2013
Rated 5.0 out of 5.0 by Great location The Holiday Inn was great. We stayed as a family of four and found the rooms to be very spacious. There were two queen beds and a pullout couch which meant our kids (14 & 16 yrs.) did not have to share a bed. Bonus! The rooms were clean and the housekeeping service was great. Breakfast was good with lots of choices. There was enough food for everyone. Location was good. I believe the hotel was located halfway between Seattle and the outlets at Tulalip (Marysville). It was a short drive to wither location and the hotel is conveniently located off the interstate. Another plus was the hotel is close to the Kingston Ferry which we took across to see Olympia Park & port Townsend. Very convenient location. We will definitely stay at this hotel again. August 26, 2013
Rated 5.0 out of 5.0 by Nice stay Room is clean and is not worn. Everything works (e.g. AC), including an indoor pool. Standard continental breakfast. Shopping center is next door, thus, easy access to shopping and restaurants. Area is not noisy and feel safe. A little far from airport. Close to Boeing and not too bad to Seattle downtown. Overall, a very pleasant stay for my family and I. August 26, 2013
Rated 5.0 out of 5.0 by Great room, great service, great area I have travelled extensively throughout the US and Europe. I have stayed at so many hotels, I have lost count. Of all the places I've stayed, Holiday Inn Express is the absolute best. It provides everything I need and expect from a hotel. My rooms are always neat and clean. The staff is always friendly and helpful. The bathroom is clean, with a good shower. The toilets always flush. The locations are safe and convenient. My hotel in Lynwood was right down the street from Whole Foods, and maybe 1/4 mile from highway, with easy access to both. My room was quiet, even though I was next to the elevator. The cost is right on target for what I am willing to pay. And it is worth every penny. Whenever I travel I always, not kidding, always look for Holiday Inn Express locations. And I will drive out of my way to get there. August 24, 2013
Rated 4.0 out of 5.0 by Fantastic Stayed here for a quick shopping trip, very convenient location. Staff at front desk were excellent and patient, as there was quite a lineup when we checked in. Only bad thing - I could hear someone in another room snoring! Other than that everything was great. August 24, 2013
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