Rated 4.3 out of 5 by 59
Rated 4.0 out of 5.0 by JHPraise Enjoy always
I've stayed at this location on a few occassions and have found it to be quite pleasant. The staff is not overbearing, but very helpful and courteous.
December 31, 2013
Rated 5.0 out of 5.0 by 4others Best quick Stop
Arrived before 10 PM and was on the road by 9:00 AM the following day. Very clean room, comfy beds, nice shower, solid breakfast. Perfect for what we needed
December 29, 2013
Rated 2.0 out of 5.0 by SBrad123 Disappointing stay
Service not up to HIE standards at this location at all. No recognition for Platinum or upgrade even though there were not many people staying that night. Couldn't even get a late check out set up during the check in process.
There was never anyone at the front desk, they were always hiding in the office. No one was taking care of the breakfast area in the morning either.
I realize that working on Christmas Eve/Day can be inconvenient but since I'm paying a regular rate I expect regular service. If you are going to run minimal staff if should be reflected in the price paid. There are plenty of other hotels in the area, I definitely wish I had chosen a different one.
The lighting in the bathroom is terrible. I also experienced the slow drain in the tub that is mentioned in other reviews, seems to be a common problem here. They have nice Sony Bravia LCD TV's and HBO but the picture is not good, very grainy.
December 28, 2013
Rated 5.0 out of 5.0 by Jacks90 Great Stay!!!!!
Hotel was quiet and relaxing! Greeted right away upon entry, reservation process was qiuck and effcient! Lovely staff and nice breakfast choices available!
December 23, 2013
Rated 5.0 out of 5.0 by Anita2013 Friendly, accommodating staff
The staff treats you like family. The breakfast attendant greeted each guest as they entered the dining erea and returned to the table to check on them
December 7, 2013
Rated 2.0 out of 5.0 by cbjso Not usual HIE standards
Facility looking a bit tired. TV reception was terrible. Bed lacked support, pillows were lumpy.
We always try to choose Holiday Inn Express - don't recall the last one that was this disappointing.
November 27, 2013
Rated 5.0 out of 5.0 by RBJB All Good
Location, staff and property were excellent. I'll return.
November 17, 2013
Rated 5.0 out of 5.0 by Jacks90 Great Service!
From the moment you walk iin the door your greeted & promptly helped! Customer service is hard to find geuine now days & the front desk seemed to really care make it a wonder experience!
Thanks Holiday Inn Express! :)
November 12, 2013
Rated 4.0 out of 5.0 by JoB27 Great Service
The staff here was amazing. They were very friendly, kind, courteous at every step of my stay. I was greeted by a lovely lady that evening at check-in who was happy to help despite the late hour. The lady responsible for the breakfast bar in the morning was very kind and helpful. It was good to see that she kept busy keeping the area stocked with fresh coffee and wiped down to avoid a large clean up. The gentleman that processed my payment at check-out was very friendly and helpful with directions. I will recommend this location to others.
November 11, 2013
Rated 5.0 out of 5.0 by HodgesB Friendly and Accommodating.
The staff was very friendly. The same service we have come to love.
October 29, 2013
Rated 3.0 out of 5.0 by Jmwtraveler Ok, but needs work
First room we were given had really wet carpet around the
air condioner and also some roaches running around. Room was
on the bottom floor. Given a room on the next
floor. Better but could use some better cleaning
and new pillows and mattress.
October 23, 2013
Rated 5.0 out of 5.0 by chrisnrick Really Nice Hotel
Away from traffic so nice and quiet, relaxing, good food nearby, nice people at the hotel.
October 15, 2013
Rated 5.0 out of 5.0 by MsLela Great upgrade
I received an upgrade to a suite. Made for a comfortable weekend!
October 11, 2013
Rated 5.0 out of 5.0 by chelseabug88 Great hotel!
The hotel itself as well as the staff was wonderful! As soon as you walked into the hotel, you noticed how friendly the staff was and how clean and inviting the hotel was. The room was tidy and clean, minus an old towel that got shoved to a corner under the sink. I would definitely stay at this hotel again!
October 9, 2013
Rated 5.0 out of 5.0 by kc5152 It was quite, hotel nice, and room was clean
I would recommend this hotel everything was excellent.
September 30, 2013
Rated 5.0 out of 5.0 by tomuch comfortable bed n service
I really enjoyed my stay and would recommend it to anyone passing through
September 21, 2013
Rated 3.0 out of 5.0 by Gator200 Good property, but staff lacking
Everything was good, room and bed comfortable, breakfast choices excellent, property clean and well maintained, but the front desk person upon check in was very distant, and seemed as tho she really didn't want to be there. We were not recognized as IHG members, and seemed as tho she couldn't get rid of us fast enough. A real shame, as we have stayed here before and everything was just fine.
September 9, 2013
Rated 4.0 out of 5.0 by angeldust013 Very comfy room, service decent
I always love the bed and pillows at Holiday Inns and Express. I also love the complimentary Bath & Body Works shampoos. We had a great stay. The housekeeping is a little pushy, and the front desk staff is never there until you call for them. Everything else is great.
September 5, 2013
Rated 5.0 out of 5.0 by tomuch everything was fine. I love it!
I give this holiday inn a100+. Haven't stayed anywhere better.
September 3, 2013
Rated 3.0 out of 5.0 by hhhhhhh Musty Smell and No Hot Water
The hotel looks very nice from the outside and in the hallways. However, entering the room you encounter the musty odor. We were offered a different room with the same smell, so we stayed where we were. When attempting to shower the next morning at 6:30 AM, and ,letting the water run in the tub and sink for at least 15 minutes, I gave up trying for any hot water.
The breakfast was the only satisfying part of the stay.
August 28, 2013
Rated 5.0 out of 5.0 by Kman53 Wow!
This Holiday Inn is the nicest one we have visited in years! Friendly people, very helpful....close to restaurants too. Highly recommended!
August 26, 2013
Rated 5.0 out of 5.0 by SLUmom We will return to this location
We have stayed at multiple HI locations, and this one was by far the best. The breakfast options and quality were the best we have ever had. The room was larger, immaculate , and the staff above expectations. When traveling this direction again we will be sure to use this location again.
August 4, 2013
Rated 1.0 out of 5.0 by CLB55dad My stay in Macon
The hotel is well kept and very comfortable. But the my first night there when I go to get my car I find that my car and five other cars windows were broken with glass all over the place. The hotel didn't seem to concerned about it nor were they helpful in finding shop where I could get my window fixed. I was there for another night but was not pleased that the hotel said nothing - no apology, they took a few bucks off my bill. I can't recommend the hotel for that reason. They should have shown more concern and been more helpful.
June 21, 2013
Rated 5.0 out of 5.0 by Shirley48 Great Stay
I was impressed with the size of the room. The beds were very comfortable, having been updated to modern beds and linens. I was totally pleased with the staff, accommodating me with a handicap room, as I was traveling with my 92 year old mother. All amenities you could possibly want. Convenient location off the interstate. Overall, a very positive visit!
June 6, 2013
Rated 5.0 out of 5.0 by Kim2900 Wonderful Staff
This hotel is always consistent with what to expect. They are always nice, accomadating and a great value. They have some repairs that need to be done from time to time but they are always completed by my next visit. Ouiet location, yet so convenient to anything you would want to do while in Macon. Great value.
June 5, 2013
Rated 2.0 out of 5.0 by HonyBadger Had some problems...
I knew they were booked when I checked in so I didn't say anything about my discomforts. Having said that...
1) My shower did not drain properly so I was standing in ankle-deep water the entire shower.
2) My beside lamp didn't work.
3) I requested but did not receive a wake-up call and was almost late. Left for my conference feeling rushed.
4) A loud bang kept landing on my door until about 1am. Whenever I would check to see if there were children playing pranks, there was nothing in the hall.
5) The room,although very clean, smelled as though it had been closed up for a long time. Very stuffy and musty.
May 21, 2013
Rated 3.0 out of 5.0 by 95tas broken stuff
Room 307 The toilet seat was held on by one bolt instead of the standard two. The sink faucet leaked at the base. The shower/bath tub drained slowly
May 8, 2013
Rated 5.0 out of 5.0 by Kim2900 Great value and comfortable.
I always enjoy staying at this location. It is very convenient to shopping and restaurants. The management is nice and accomadating. My only complaint would be some of the room don't have an office type table and chair. Some have a small square table and you use a living room type chair to sit at it. Very uncomfortable when trying to do computer work. I am a business traveler.
April 25, 2013
Rated 2.0 out of 5.0 by jb622 Room, outside of smell was comfortable
Friday night stay--several things disturbed me about this stay. First, when we checked in, person behind desk was alone, answering phone, of which there were several calls, and checking in guests. Eventually, I was asked for my license which I gladly presented. It seemed as though she recorded my license number in the computer. I had never had this happen before. Second, the room was no doubt a smoking room, when I brought this to her attention, she stated if a guest smokes the room is deep-cleaned before it is used again--maybe, but the smell was overwhelming to a non-smoker. Third the breakfast room was attended by someone who was far more interested in speaking with other staff in the prep room, and speaking on her cell phone, than she was with keeping coffee and other food items filled. Although more than one person asked her to refill the coffee, it took her about 20 minutes to get around to it. With no one paying attention, and the coffee being across the room, someone walked in, took a stack of equal and saccharin about 2 inches thick and walked out. In other inns, staff were confined to having their breakfast at the close of the guest breakfasts.
April 13, 2013
Rated 5.0 out of 5.0 by auditorwithasmile Really a nice hotel.
I travel for business and spend 4 nights per week in a hotel. This is a very nice hotel with a really nice staff. High recommendation!
April 9, 2013