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Rated 4.3 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by Didn't get what I wanted I had requested two connecting rooms. At check in staff said there weren't any available. Staff said for those kind of requests reservations should be made directly with hotel and not through reservation site. It would have been nice to know that when I made the the reservation. June 30, 2014
Rated 4.0 out of 5.0 by Not as good as I've known it to be This has been my 'home away from home', numerous times over the last several years. I have meetings to attend, from time to time, at Middle State College. It has always been a no-brainer for me, when it comes to making reservations......I don't even look around, I simply make my reservations. However, this stay was not up to par with past visits, and may prompt a change. The desk staff.....wonderful, as usual. Since I am used to having no issues, during my prior stays, it was disturbing to find facility issues. The in-room phones did not work, the wireless service was going in and out (which rendered it, virtually, unusable), the air conditioning in the hallways and on the elevator was not working (it's June....so this was an issue) and the carpets needed cleaning. It saddened me to find these issues which may be indicative of a slide in quality. Hopefully, other guests will be verbal about these issues and corporate will get the ball rolling and put quality, back as a priority. June 29, 2014
Rated 3.0 out of 5.0 by Quality of this hotel is decreasing. I am thinking about changing hotels when I stay in Macon, Ga. June 21, 2014
Rated 5.0 out of 5.0 by Disney Bound Very nice property and hotel staff was great! I would highly recommend this hotel for your next stay in the Macon, GA area. Easy access to the highway if passing through. June 19, 2014
Rated 5.0 out of 5.0 by Just like home. Although we arrived about 7:00 pm, we were able to eat dinner and then retire to our room. The staff was very courteous and friendly and informative. We had a restful sleep. Breakfast was delicious. June 13, 2014
Rated 5.0 out of 5.0 by Quiet- restaurants nearby Typical HIE-comfortable rooms, good service, more than adequate breakfast June 13, 2014
Rated 5.0 out of 5.0 by Great hotel Wonderful experience, bad internet but overall was a great experience, my 3rd year staying here and will be back next year. maybe the internet will be awesome then like the staff June 9, 2014
Rated 4.0 out of 5.0 by Nice accomadations This was a great spot to spend the night when traveling between Tampa, FL and Nashville, Tenn. We stayed here both ways and found it to our benefit. June 4, 2014
Rated 5.0 out of 5.0 by Home away from home I liked everything except the breakfast, which consists mainly of things I don't normally eat as I am on a diet. June 4, 2014
Rated 5.0 out of 5.0 by Nice hotel Enjoyed our stay - we were not there long but all was good June 2, 2014
Rated 3.0 out of 5.0 Almost Nice Place Would have been a nicer place to stay if we had not found the very large roach in the closet upon entering the room. At least it was half dead, so that must mean they spray for bugs. Made us very nervous for the night, so did not sleep very well. Kept everything up high and zipped shut, for fear of one getting in and coming home with us. Also clearly was not vacuumed well. Used Q-tips under the bench to put suitcases on. Bed must have had plastic on the mattress. Makes for a sticky night of sleeping. The breakfast was good. May 29, 2014
Rated 4.0 out of 5.0 by Great place to stay The over all experience was a pleasant one. Everything and everyone was professional and polite. We enjoy your hotels immensely. My only complaint was your vending machines. I believe since your organization has chosen to have theses machines on your property they should be properly stocked and at a temperature that is pleasing to the customer. I tried machines on all three floors and found the selections to be lacking and if I actually did get a selection to either be stocked or function properly it was more warm than cold. This could obviously be remedied by buying off site and storing in your refrigerator which I did after day 2 but........ G.A. Link May 15, 2014
Rated 3.0 out of 5.0 by DISAPPOINTED BEWARE!!!!!!! While the hotel itself is decent, the surroundings are somewhat sketchy (do not walk anywhere) . The beds are decently comfortable and the breakfast is a step above continental. HOWEVER, I was charged $221 for the incidentals (which were supposed to be only $75 for the 3 nights I stayed). When I called to discuss this with the manager (and keep in mind I was livid), I asked to speak to someone at a higher level than him. He refused to give me the name and number of the individual(s) I would need to speak with. DISAPPOINTED and TICKED are the best words to describe this experience. $75 versus $221 is ridiculous and looks REAL SHADY for a hotel that is supposed to have reputable name. May 7, 2014
Rated 5.0 out of 5.0 by a very nice, clean and updated Holiday Inn Express. I was impressed with how updated and clean this Holiday Inn Express is and would definitely stay here again if in the area. May 5, 2014
Rated 3.0 out of 5.0 by Room was very good, but staff & service unacceptable Two problems: 1.) Printer in Business Center did not work and staff could not fix the problem. 2.) Requested late check-out (1 to 2), but staff would not permit beyond 12 noon. April 10, 2014
Rated 5.0 out of 5.0 by Overall appearance Beautiful secluded location. Wonderful curb appeal complete with flowers. Would definitely stay again. Large comfortable room an king bed April 3, 2014
Rated 4.0 out of 5.0 by Good hotel except WIFI This hotel was very good. Clean room, nice breakfast, kind staff... But I did not have WiFi signal in my room, so I had to go out to lobby every time I wanted to use internet. Other than that, this hotel is good. April 2, 2014
Rated 4.0 out of 5.0 by Wonderful hotel and staff! We made a quick detour on our trip in Macon, GA and we were able to make the reservation the day before. The website offered a discounted rate, but I also had a coupon from another site attached to IHG. Upon arrival the guest services agent did not recognize the coupon but told me who to speak with the next day in order to get it taken care of. We had a wonderful night and the room was large and a very comfy bed! After waking up the next morning, my husband and I went downstairs to speak with Eric. He was a pleasure to work with and very accomodating! It turns out the coupon was not valid, but because there was confusion, he honored the rate I was expecting to receive. We had a wonderful experience and I would certainly recommend it to my friends! March 31, 2014
Rated 5.0 out of 5.0 by Great Service Great hotel and great service overall. I love the location and the hotel March 27, 2014
Rated 4.0 out of 5.0 by Great Service This was a great stay. Very clean and great service. The hotel was booked and the service was still very good. That says alot !! March 27, 2014
Rated 5.0 out of 5.0 by Bed to low I have stayed at this hotel before, however this visit the was really low and the mattress was hard, I was unable to sleep comfortable. We will stay there again, but we will ask for a higher bed. Our overall visit was great. March 26, 2014
Rated 5.0 out of 5.0 by Location Great - Facility Clean and Updated We thought your facility was clean, updated and in a great location. We had nothing to complain about. The breakfast was sufficient and the staff was pleasant. March 8, 2014
Rated 3.0 out of 5.0 by Nice Room, But Check-in Was A Problem Once we got to our room, the experience was fine. The problem was a 30 minute wait just to get into the room. Although we had a reservation, we still stood in line for a half hour at 5:30 just to check in. The line was long, and there was only one young man behind the desk to handle room inquiries, phone calls and checking in. There should have been another manager or staff person to handle the crush. That was very upsetting and I could only recommend this Holiday Inn IF they get the staffing problem at the front desk corrected. I am not sure if I would bother trying to stay there again unless I were completely assured that such a delay would never happen again. So, for now the recommendation unfortunately is no. March 8, 2014
Rated 4.0 out of 5.0 by Nice place This place is clean and breajfast was good. We would stay there again. March 2, 2014
Rated 5.0 out of 5.0 by Lots of Hellos and Smiles everywhere Upon walking into the Macon West hotel, it seems like everyone is friendly and smiles. A rareity in this day and age. Had a very comfortable bed, very quiet. Breakfast in the morning was very good with freshly made biscuits and gravy, bacon and eggs and of course their fantastic sweet rolls. Will diffinitely be back next year. February 25, 2014
Rated 5.0 out of 5.0 by Good Accomodations and convenient location We experienced a welcoming atitude from the staff from checkin thru our checkout, The assigned room was clean and comfortable. The breakfast area was clean, pleasant,and well maintained. We found a positive improvement in this facility from our earlier stay several weeks earlier. February 19, 2014
Rated 5.0 out of 5.0 by Great stay after a long drive. I picked this location due to the drive along I475, I was not disappointed. The rooms were very clean and the staff were excellent. I would stay again at this location whenever I am passing along I475. February 10, 2014
Rated 5.0 out of 5.0 by Just What I Needed After driving all day this was a great place to stop for the night! The staff was friendly and at tentative and the room was very comfortable. I recommend this property without hesitation! February 7, 2014
Rated 5.0 out of 5.0 by Great Place Just stopped in for one night and definitely was top notch. Kudos to Tawonna for being very helpful and knowledgeable. January 20, 2014
Rated 4.0 out of 5.0 by Nice Night Spend the night here on the way from Orlando to the mountains. Evening staff were friendly and we arrived very late during a holiday weekend. Rooms were decent and clean, typical IHG set up and amenities. Would stay again if passing through. Good shopping and dining options close by. January 16, 2014
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