Rated 4.2 out of 5 by 248
Rated 3.0 out of 5.0 by st49 Customer Service Missing
We encountered problems with front desk staff not being courteous. The hotel carpeting needs to steam cleaned in all rooms and the common areas.
May 20, 2015
Rated 4.0 out of 5.0 by SlickT It's kind of OK
I usually stay at IHG properties when I travel, and as IHG properties go this one I'd classify as kind of OK. The outside appearance of the hotel is good. The desk staff is friendly and helpful. Our room smelled of cigarette smoke. We purchased Febreeze at a local department store to try and cover the smell. There was a hole in the wall that had been poorly repaired which didn't fit what I'm accustom to at IHG properties. Also, the previous occupant had left pizza in the microwave which had been overlooked by the cleaning staff.
May 19, 2015
Rated 5.0 out of 5.0 by offduty First time at this property
Booked this night through the app. The driving directions were a bit out of the way, But overall this was a nice property. Pillows are a little soft, I don't think housekeeping actually makes sure a "firm" pillow goes into a "firm" pillow case, but that's a minor detail.
Staff was friendly and helpful. Typical, consistent, Holiday Inn Express service.
May 16, 2015
Rated 5.0 out of 5.0 by Jeff37 check-in and out
Upon arriving the lady we called at the national phone center had not completed the process and it took the young man at the desk a few moments to figure out what had happened but he took good care of us and got everything sorted out,he apologized which was unnecessary gave us a gift bag and we went to our room.Checking out is the easiest as all we did was turn in our keys and we're off.Thanks.
May 14, 2015
Rated 5.0 out of 5.0 by dontay Great service at check in, especially regarding the availablity of the car
It was as usual, an enjoyable stay. My partner and I always watch for a Holiday Inn when travelling, and when making reservations ahead of time. Now that we have the rewards card, this is even more important!
May 13, 2015
Rated 5.0 out of 5.0 by pangy good bed
this survey is dragging on too long and I will never fill one out again. my stay was fine now where are my oinnts
May 12, 2015
Rated 5.0 out of 5.0 by LadyBing Good Night Sleep
I stayed at the Holiday Inn Express for one night to attend our church ladies retreat. The room was clean and comfortable. Although there were no towels/washcloths in the room and it appeared the 2nd set of pillows had not been attended to, the issue was immediately taken care of by housekeeping who were still in the halls. This was minor. More important was the quality of sleep I received as a result of the quietness of the hotel (my room was very close to the elevators) and the quality of the beds. I would highly recommend this hotel to those traveling in the area and will return next year for our annual retreat.
May 6, 2015
Rated 5.0 out of 5.0 by Bobcat44 Comfortable bed and great service.
Comfortable bed and great service. Pillows were a little too soft. The overall experience was great.
May 4, 2015