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Rated 4.0 out of 5 by 228 reviewers.
Rated 4.0 out of 5.0 by Trip Away. Staff were lovely but the price was too much plus the option of another guest in the room, was cheeky when it came to paying. Not very clear, also not enough towels in the room, not good ! Good location. August 6, 2013
Rated 1.0 out of 5.0 by Poor experience among all HIE hotels stayed so far I was given a room with faulty shower. I changed the room and found the sink leaking and shower becoming swimming pool because water outlet was not functioning. Reception staff is not pleasing. They are not properly trained even in billing work. Internet was not working for 2 days. Worst HIE hotel I ever stayed. I am a gold member and shall become platinum in a month. August 6, 2013
Rated 4.0 out of 5.0 by Good Standard of rooms with helpful and polie staff. My daughter and I stayed in this Holiday Inn for three nights and I would recommend it having not stayed in a Holiday Inn Hotel previously. The rooms were of a good standard air conditioning a bonus during the hot weather buffet breakfast and a bar in the evening and the staff were approachable polite and helpful. The hotel is also in a very central location if returning to Manchester we would stay here again. August 5, 2013
Rated 2.0 out of 5.0 by Food is the same everyday The hotel is very close to the University of Manchester, and to the city Center. The location is excellent. But the room is really too samll, and the air contioner does not work well. The breakfest is the same everyday. The worest thing is that everytime you ask the same quesiton, you will have diffrent answers. August 2, 2013
Rated 2.0 out of 5.0 by Neither myself, nor members of my party will be returning. From a shower that didn't drain away properly, to a breakfast buffet that was poorly organised and lacking in the basics (eg. No milk in the coffee machine resulting in no matter what drink you selected, it turned out as simply black coffee), the overall experience at this hotel was disappointing. On the day of checkout, there was also a query over the bill, which had been paid in full in advance, and yet which staff continued to insist their records showed there was still a significant amount outstanding. Furthermore, staff at this establishment were found to be rude, unhelpful and unapproachable when members of my party asked them basic questions regarding the lifts and made requests for additional tea and coffee supplies. Perhaps one of the most concerning elements of my experience was the lack of security regarding left bags. Whilst these were labelled and stored in a locked room, upon reclaiming my bag, I was simply allowed to search the room for this myself, with no member of staff checking my ticket matched the one on the bag. It would have been extremely easy for me to take a laptop or handbag from this room and no staff member would have queried this. I shall not be returning to this or any other holiday inn express establishment. July 28, 2013
Rated 1.0 out of 5.0 by Bad Management Apparently 2 days before I arrived the air conditioning broke on the 9th and 10th floors. Given that a mere 2 days was available any decently managed hotel would have telephoned those booked to make them aware of the situation and offer to move them to a different hotel. Instead on my arrival at midnight I was told that the aircon wasn't working but there was a fan in the room. It was a fan with a broken bass that just moved the hot air around the room producing an annoying whirr. I understand that our country is not often hot. However on one of the warmest days for years I paid money to not sleep in a sauna. This could have been avoided very easy by commonsense management. July 23, 2013
Rated 2.0 out of 5.0 by Not the best Holiday Inn Express We stayed here recently for my sons Graduation and the location is perfect for central Manchester. However, it seemed busy and the staff stressed. There were problems with one of the rooms which resulted in us being moved. Breakfast was chaotic and not well stocked with food, cutlery and crockery. It was eventually replenished but we needed to go by then. I have stayed in many Holiday Inn Express hotels which have been excellent value for money and a positive experience, sadly this one wasn't either on this occasion. July 22, 2013
Rated 4.0 out of 5.0 by Good value, convenient location We got a great price here by paying ahead. The location was outstanding, right on the free shuttle bus line that got us to all the museums we wanted. (There are three free shuttle lines that take folks around downtown Manchester.) There were some restaurants within a few blocks, and many within a mile. Lots of buses ran right past the hotel towards the famous Curry Mile with lots of Indian and Pakistani restaurants. The air conditioning was good, the bathroom was nice, the breakfast was good, and the staff was really helpful. The only downside for us was the bed; the mattress was not great, and a double bed is smaller than what we are used to for the two of us. Internet access is five pounds a day, limited to one device. July 11, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel I must say that nothing was too much trouble for the staff here. The hotel was very central for what we needed. The rooms was great, bathroom and shower was superb, and a lovely hot breakfast and variety of food available. The staff were fantastic. We were able to leave our luggage on our last day while we went for a last bit of shopping! The reception staff even booked us in online for our return flight and printed our boarding cards, July 2, 2013
Rated 5.0 out of 5.0 by Excellent value This was our second stay at the hotel and as happy this time as last. Clean, modern, spacious room with friendly staff and a decent breakfast for the price. Excellent location also. One down side is the discounted car parking has moved from the multi-storey around the corner to a Euro Car Park on spare land some way down the road opposite the hotel, not too far but not ideal in the rain. June 30, 2013
Rated 4.0 out of 5.0 by Great for City Stay This must be one of the newer hotels because the bathroom design is different and the room seemed slightly larger than normal. The new shower layout is grteat - plenty of space and beautifully appointed. The only problem with our room was that the shower drain wasn't working properly so the bowl filled with water which stood for a while after the shower had been used. A minor issue but one I thought would have been picked up by housekeeping during cleaning. If not for this the hotel would have scored Excellent in all categories. Will be happy to stay again. June 27, 2013
Rated 4.0 out of 5.0 by Great hotel in the heart of Manchester Stayed at this hotel for 2 nights. Booked it as going to the Robbie Williams concert. Excellent early check in, there was a leaflet on the reception desk with all the transport options which was fantastic. Room was comfortable and clean. I had asked for extra pillows on my reservation and was pleased to see that they were on the bed! The bed was comfortable. Tea and coffee was readily replaced when requested. The shower was spacious and water hot. Breakfast was more than adequate, I liked the serve yourself and then sit down, it stopped people reserving tables. Reception staff recommended a fantastic Indian restaurant for dinner on our second night. All in all a fantastic stay. Will definitely be going back and recommending to friends! June 26, 2013
Rated 5.0 out of 5.0 by Satisfied customer Stayed at this hotel for one night with my sister as we were going to see Robbie Williams At the time of booking I was told there were no twin rooms available but could have a double with a sofa bed. When we checked in and got to our room the sofa bed had not been made up All it took was a phone call to reception and it was sorted. The room was spotless and the shower in the bathroom All staff very helpful and pleasant All in all an enjoyable stay and would definitely stay here again June 25, 2013
Rated 5.0 out of 5.0 by Disabled accommodation was first rate The wet room for a disabled person was first class. The room was comfortable and large enough to be easily negotiated by a wheel chair. The staff were helpful and friendly. I will definitely use this hotel again when I am in Manchester. PS the negotiated rate for the car park, £7:00 overnight was good value and the car was safe.there is also a 24 next door to get a paper etc. How good is that! June 24, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff. Enjoyed my stay, the staff were really helpful even though the hotel was busy. It is a central location and only a short walk to a tram stop. Enjoyed the great views of the city from my 10th floor room. Only problem I had was finding the car park as there are two in the street and it is easy to park in the Total car park by mistake as the other car park is hidden further down the road. June 24, 2013
Rated 3.0 out of 5.0 by Not the best option Breakfast menu needs some serious improvement. Internet service is awful. My deposit was refunded as the internet did not work, same thing happened with my friends who were staying there. Some issues with card keys. On the last day of my 2 day visit the shower gel in the shower finished just managed to get shower. June 23, 2013
Rated 5.0 out of 5.0 by excellent friendly staff I had a great stay and one particular girl was such a helpful friendly member of staff that I wish that I could remember her name so that she could receive thanks , she was young with shortish blonde hair and deserves to be thanked as she helped me with 2 or 3 things . The room was great and clean , the only thing that was not great was that at 9 40 there was only sausage and scrambled egg left and when asked if there was anything else the staff were quite abrupt that no not at that time even though breakfast was until 10. This did not impact on my stay and I was very impressed overall. June 23, 2013
Rated 3.0 out of 5.0 by Good value for money I accidently made pre paid reservations online for 5 nights but realizing the mistake called the hotel directly within few minutes of the booking and was told by the front desk that they cannot do anything but the on-duty manager should be able to refund me the money. Upon my arrival i mentioned this to the on-duty manager and was told that nothing could be done once the payment has been made and though i stayed there for 4 nights i was charged for 5 nights. I was coming back the next week as well and suggested for a credit but apparently that is something that could not be done!! June 23, 2013
Rated 5.0 out of 5.0 by great and very clean bedrooms staff very polite reception area very clean and staff very helpful with anything we needed would definitely recommend your hotel for the cleanliness and great reception. My wife and I have both worked in hotels and appreciate what service we got June 19, 2013
Rated 5.0 out of 5.0 by Lovely Hotel This is the second time I have stayed in this hotel. It is very clean and comfortable. The bathroom and shower are great. There is plenty of choice for breakfast. It was fresh and hot and the staff were on hand to refill. The staff have always been very friendly. Great value for money. I will stay here again when visiting Manchester. June 17, 2013
Rated 5.0 out of 5.0 by Overnight stay June 2013 Great hotel, in a great location, we stayed here as we were going to see Dirty Dancing at the Palace Theatre, it is just 300 metres from the Hotel. Staff were very friendly & helpful from the minute we checked in to the moment we left, We would definately stay at this hotel again, no hesitation, rooms really clean & comfortable & decent breakfast included, Thanks Holiday Inn Express, great stay.. June 16, 2013
Rated 4.0 out of 5.0 by comfortable and functional hotel; shame about breakfast The rooms were perfectly functional, well appointed and comfortable. There was no wardrobe just a rail and hangers near the kettle. The bed was firm. The 4 pillows were labelled Firm and Soft - a lovely touch, but just a shame the pillows were on the thin side. The bathroom was clean and a decent size. it was a bit light on amenities (offering only a shower gel and hand wash), but there was a note offering guest additional free amenities from the reception (like toothbrush, shaving gel etc.). The included breakfast was probably one of the worst I have had. All the 'hot items' were cold, despite being under 'hot lamps'. The scrambled eggs had the look and texture of cous-cous (dry and sand-like). Overall a comfortable hotel in a nice central lcation. June 16, 2013
Rated 4.0 out of 5.0 by Another excellent stay Good room and room service when we asked for extra pillows. Nice welcome at reception. Interested in what we were in Manchester for. Good sleep, quiet room with good facilities. Good selection at breakfast, shame that one member of staff was abrupt when pushing us to leave. June 14, 2013
Rated 5.0 out of 5.0 by Great staff and a welcome travel respite. We arrived at the hotel the morning of 18 May prior to the proper check-in time. We had a fair amount of luggage in tow and we wished to place it safely away. We then intended to trek about Manchester and return later to check in. The kind folk at the hotel not only let us check in early and thus give us relief of our luggage burden, they allowed us to partake of breakfast that same morning. That was very kind of them indeed! The hotel is situated nearby the Manchester Oxford Road rail depot. This was our primary motive for choosing the hotel. May 31, 2013
Rated 5.0 out of 5.0 by The Best HIE in the UK? A great overnight stay from the moment i arrived. Great welcome and what a fantastic room (great shower) for the price paid. Lots of pubs and restaurants in the vicinity and 5 min walk to trai. Staton. Wouldnt look further than this hotel for my next visit. Perfect! May 27, 2013
Rated 4.0 out of 5.0 by Room fitted just what we wanted and where we needed to be. Hotel was clean, good value in the place that we needed to be for a further journey and also a rest after the first of the two times we stayed with you. 26/03/13 and 25/04/13. We will almost certainly use your hotel if and when we visit UK next year from our home here in Thailand May 17, 2013
Rated 5.0 out of 5.0 by Great service, great place to stay Stayed one night, after a concert at Bridgewater Hall. Staff on Reception very welcoming and helpful - problem with TV remote sorted within minutes. Comfortable room, good heating/air con, choice of pillows, good bathroom. Hotel pretty busy, to judge by people down for breakfast, but no noise overnight. Excellent breakfast. Will definitely stay here again. May 3, 2013
Rated 5.0 out of 5.0 by Excellent Stay Excellent stay ideal for theatre and gig trips and Manchester City centre friendly staff May 2, 2013
Rated 4.0 out of 5.0 by Comfortable & ideal location Enjoyed my stay here very much, a few pubs & eating places on your doorstep & O2 Academy a 10 min walk away. April 28, 2013
Rated 5.0 out of 5.0 by New Years party This hotel was very basic and comfortable. We were there to celebrate New Year's Eve and had two rooms with people. With a little furniture arrangement there was plenty of space in the rooms for us to have a couple of pre drinks and the staff were more than happy to provide us with some extra glasses. Security was good as a key card is needed to use the lift. Just round the corner from the main train station and a short taxi or London walk from the main clubs and pubs of the city centre. Breakfast was nothing to shout about but it was helpful with the bad hang overs for those of us who made it! April 20, 2013
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