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Rated 4.3 out of 5 by 93 reviewers.
Rated 3.0 out of 5.0 by Average hotel, but I was expecting much better Hotel appearance was nice, both inside and out. Rooms were nice. We felt safe at this hotel. Cleanliness of hotel was above average except for our grandson finding an empty beer can somewhere in the room. Ran into a few minor maintenance problems, but they were addressed ok. Front desk clerks were very friendly and they were probably the most valuable asset of this hotel. However, though I was greeted as a Platinum Elite member, for the first time ever I was not offered any kind of perk at an IHG brand hotel - not even a bottle of water. I never mentioned anything to the desk clerk hoping there would be a surprise waiting for me in my room, but that "cupboard" was bare also and I sort of felt like that unlucky kid who got a box of Cracker Jacks without a toy in it. We were able to get a cup of hot coffee from the breakfast area. Breakfast items were adequate, but breakfast counter was tiny and could only be accessed by two people at a time. I'm not sure what the going rate for hotels in the Manchester, TN area is, but this hotel seemed very expensive for what it offered compared to other HIX hotels I've stayed at along my route. That was half the reason I chose this hotel hoping the amenities would match the price. I'd recommend this hotel, but only to anyone who has to stay in Manchester for business or pleasure. It's clean, safe and friendly, but there are more appealing IHG hotel options along my route to Florida. September 12, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service Got in late - and was tired and very grumpy - and the staffs attitude and chipper attitude - changed my outlook immedietly - she was helpful, attentive and made me feel like I was welcome, important - and most of all - appreciated as a customer.. very much happy customer! September 3, 2014
Rated 5.0 out of 5.0 by Exceptional Front Desk Service Melissa did a wonderful job of taking care of my reservation. She made sure to be able to accomodate my situation. Jeremiah was wonderful at check in time also. I will be staying at this hotel for all of my future reservations when I am in this area. September 2, 2014
Rated 5.0 out of 5.0 by Great stay Very nice, comfortable and good hospitality. I would recommend staying here if you are in the Manchestor area. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Staff Service and accomadations Staff was awesome, met every need and request ! Beds nice and comfy, great variety of food for breakfast and pool was the best ! Encourage others to try this hotel when traveling. August 25, 2014
Rated 2.0 out of 5.0 by Will not go back to Manchester, Tennessee Holiday Inn 1. Received a better price using AARP card instead of Holiday membership card. 2. Our charge card was billed overbilled by $15.00. We contacted Manchester about this and " was told this was standard procedure for Holiday Hotels. The $15.00 should be reversed with 48 hours of check out or please call Manchester back". 3. Cost of this room was $50.00 MORE than our room at the Holiday Inn (Elgin, Illinois - 8/16/2014). 4. Best items on the breakfast: warm cinnamon bun and good coffee. 5. Room needs to be refreshed. It was dated. August 22, 2014
Rated 4.0 out of 5.0 by Good Choice for the Location Good choice for the area, they are aim to please. If you like firm pillows you may want to bring your own. August 19, 2014
Rated 3.0 out of 5.0 by Recommend Yes - But Room and lobby all smelled strongly. Floral smell like trying to cover an order. Ended up taking allergy pills my entire stay. My room also smelt like smoke was being covered even though they told me it was a non smoking room. Note that it did not have a non smoking sign as others on the floor did so this makes me wonder August 11, 2014
Rated 5.0 out of 5.0 by Manchester Always clean and staff is very welcoming. No hassles checking in or out and bill is always accurate. August 11, 2014
Rated 5.0 out of 5.0 by Great service We were welcomed at late arrival and hungry. We asked for cookies but they were all gone. The manager got us snacks, water, apples and bananas. Way above what we expected. Breakfast and dining staff were excellent. The only bother we had was our room and bed felt damp evidently from the air condition not functioning well. Over all our experience was excellent. August 6, 2014
Rated 5.0 out of 5.0 by Had a very good rest after working all day People in staff are great and helpful, I enjoyed the experience from the moment of arrival. My rest was very good as needed since i was facing long days while at there. Congratulations, guys! August 2, 2014
Rated 5.0 out of 5.0 by We'll return--expect a nice stay We liked this Express because it was clean and comfortable and close to the interstate but enough off the road so that there isn't any road noise. Breakfast had some nice choices such as cinnamon rolls. July 28, 2014
Rated 5.0 out of 5.0 by my stay at holidayInn express i have stayed at many hotels and resorts over the years and this one was at the top of the list,, the room was great, very clean and comfortable, slept like a baby, the food was great and the staff and cleaning people could not have been more friendly and helpful, i was very impressed and the holiday inn express will be at the top of my list when i travel. thanks for making mine and my wife's stay enjoyable July 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed but pillows could be fuller or thicker whatever I enjoyed my stay every time I come to Manchester and employees are just great and friendly as well. Thank You ! July 21, 2014
Rated 5.0 out of 5.0 by a great stay People were friend;y, courteous and helpful.Food was good. Overall a -pleasurable experience. July 21, 2014
Rated 5.0 out of 5.0 by Clean room, friendly staff I was only there for one night, but the staff was friendly and helpful after a very long (12+ hour) drive. My room was ready, it was clean and neat as a pin. I'll probably be in Manchester on business again in the near future, and have no doubt that I'll stay at the Holdiay Inn Express. July 17, 2014
Rated 5.0 out of 5.0 by Great Room! I used some of my points to get this room for my sister who was traveling from Chicago to Florida to be with our mom. When she got to her room she texted me "Great Room, Thanks!" It certainly made me feel good that I could get her the room and it was more than she expected. Thanks July 16, 2014
Rated 5.0 out of 5.0 by Excellent Service My entourage encompassed three rooms at this facility. We were met with pleasant and efficient service by all staff. Our rooms were clean, comfortable, and pleasant. The only complaint I have is "turkey sausage!!!" LOL! I highly recommend this facility to fellow travelers. July 15, 2014
Rated 5.0 out of 5.0 by Great Stay The best part was walking into freshness and friendliness. Not to mention the extremely comfortable beds. We stayed here on a trip between Missouri and Florida, great place to stay. July 9, 2014
Rated 5.0 out of 5.0 by Freindly staff The staff was friendly. The room was quiet and clean. The bath was a little dated and the pillows were not the best. July 3, 2014
Rated 5.0 out of 5.0 by Wonderful stay Beds are comfortable, was clean and well stocked. Asked for extra pillows and blankets. They brought them to the room very quickly. Could not ask for better service. Job well done. July 3, 2014
Rated 5.0 out of 5.0 by Great location, staff, accomidations Checking in to the Hotel we were greeted by the friendlily staff cleaning the front door/windows. Checked in with Melisa at the front desk, she also was very friendly and helpful. She recommend a few restaurants including O'Charley's almost right next door. Great selections, reasonably priced food/service. Very comfortable beds, should have called to quiet down the loud guests in the next room late evening to early am. Maybe other guests called or those guest finely turned in at 5am. Poor manners on their part. Breakfast staff even opened breakfast earlier than the advertised Sunday hours. Breakfast staff person never stopped replenishing items and cleaning up after guest. Will make this hotel a must stay between our frequent trips Chicago to Hilton Head, SC July 2, 2014
Rated 5.0 out of 5.0 by convenient location near starbucks and walmart Very convenient to interstate, without road noise problem. Great staff. July 1, 2014
Rated 5.0 out of 5.0 by Don't Wait For Bonnaroo! This property is a great place to stay for liesure and shopping and even if you desire to visit local attractions. I came here, needing to visit a book seller in Murfreesboro (about 45 minutes up I-24). The properly is well maintained and is typical of all the HI Express properties I frequent in the Southeast. The only area for improvement would be the wireless internet connection. From my room it was spotty. When it worked , it worked great. Don't consider this a deal breaker but if you have a need for bandwidth, you might consider a back up plan. There are several chain eating establishments close by but take the time to visit J June 29, 2014
Rated 5.0 out of 5.0 by A welcome bed Was great to find your establishment. It appeared to be new. My wife made the reservation as I drove. I'm glad she found you. Should I head to Nebraska again I'll remember your location. June 29, 2014
Rated 4.0 out of 5.0 by Nice place. Facility was very nice. Staff were friendly and helpful. It would be nice for Express to bring bacon back for breakfast. June 27, 2014
Rated 5.0 out of 5.0 by Staff We were greeted with two of the most friendly girls. Alex was so helpful and knowledgeable for our family's evening meal. She even called us to offer a Courtisey wake up call June 26, 2014
Rated 1.0 out of 5.0 Need to update We booked two rooms. One was acceptable. The other room was musty smelling and damp. Sheets where wet and the AC needed serious cleaning. Once we turned it off the odor was better, also, the breakfast area where the food is served is way too small. Somewhat like a closet serving breakfast. June 25, 2014
Rated 5.0 out of 5.0 by Super Staff The way the staff performed, from front desk to housekeeping to breakfast staff was outstanding. I made sure to commend them for the work they put in to keeping the hotel superior. Thank you for the great weekend, and making my son 16th birthday a day to remember always. June 25, 2014
Rated 5.0 out of 5.0 by Friendly Blonde The lady @ the front desk was very nice and friendly after a long day of driving. And the breakfast lady was very helpful after a nice/peaceful sleep. June 23, 2014
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