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Rated 3.7 out of 5 by 19 reviewers.
Rated 5.0 out of 5.0 by Soft towels Outstanding hotel and staff, one of the best I have visited. My wife raved about the soft towels, and if she is happy I am happy. March 22, 2013
Rated 1.0 out of 5.0 by Diminished quality and value I have stayed at your hotel property once a year for the last 7 or so years for an annual meeting I attend and I have to advise that I have noted a serious decline in the room quality for the increased price I am paying each year. The chemicals used for cleaning my room gave me serious allergic reactions and the odors it produced were not acceptable. The linen and pillows appeared soiled and also had an unpleasant odor to them. Upon entering the lobby, there is a constant odor of cigarettes that permeates the entry and some of your staff also smelled strongly of cigarette scent that is very unpleasant to be greeted by when you are a non-smoker. FInally, I arrived after 4pm to check in to my room and it still was not ready. This experience will have me reconsider my choice of hotels upon my future visits to Manchester, TN. March 11, 2013
Rated 4.0 out of 5.0 by Sleeping Room We had a very comfortable bed, and were able to make the temperature what we wanted. The only problem was the heater/air conditioner vibrated constantly. Tried to put pressure on it, but must be internal. When we told the front desk staff, they seemed to be genuinely interested, so hopefully its been taken care of. Breakfast is very boring, typical standard Holiday Inn Express. They really need to expand the choices, and get rid of the ridiculous cereal containers, they crush the food before it hits the bowl. February 17, 2013
Rated 5.0 out of 5.0 by Helpful staff We left something in the room that was necessary for the remainder of our trip. The housekeeper, Shawnte, turned it in to the office and Mary mailed it to us at our Florida destination. That was going above and beyond . Thank you. February 14, 2013
Rated 4.0 out of 5.0 by Nice bed Only booked location for hot tub and pool - both closed for maintenance wish when booking would have been told, very disappointed. February 13, 2013
Rated 4.0 out of 5.0 by Good Place to Stay and Hard to find Once we got to the hotel it was an enjoyable stay. Comfortable, quiet and clean. Breakfast is the same stuff, eggs and sausage are below par. Changing ceral once every so often would be a good thing. The hard part is finding the road to turn onto to get to the hotel. It is very poorly marked. It may need a larger sign or lighted sign by the turn in but something needs to be changed. January 8, 2013
Rated 4.0 out of 5.0 by Availability Spacious & nice but the carpet was filty & stained. Availability was not a problem. January 2, 2013
Rated 1.0 out of 5.0 by No hot water I had stayed at this facility versus the one in Murphysboro due to the reviews indicated that that facility had a problem with hot water for showers. It is funny how things turn out. I did not have any hot water for my shower that evening or did my husband have any hot water for the following morning. I had called the front desk and was told they were aware of this problem and waiting for a part. This is upsetting as when I go to a hotel, I expect a clean comfortable bed to sleep on, a room cool to sleep in, a TV to distract myself and hot water to take a shower with. If at check in they were aware of this, they should of mentioned this. When I called the front desk I was informed my Priority Club points would be credited back to my account. This was not done as of this time, 12/9/2012 at 1923 December 9, 2012
Rated 5.0 out of 5.0 by one of the best Holiday Inn Expresses I've stayed at This is a great Holiday Inn Express. Rooms are large and very clean. Quiet and comfy. The breakfast was great and the staff excellent. I would recommend this to anyone traveling for a night or a week. November 28, 2012
Rated 3.0 out of 5.0 by Rewards night We stayed at this hotel on our way from Illinois to Georgia. We used rewards points for this stay. The gal at the desk did not offer us any snacks/water, which is usually done as a rewards member. I had to go back down to the front desk and ask for water after finding there was none in the room. Also, we got a room right next to the elevator, even though the hotel was not even close to being full. Our "view" was of the hotel roof. So much for perks of being a rewards member. November 28, 2012
Rated 5.0 out of 5.0 by Super friendly staff I was very impressed when I walked in the lobby. The young man who checked me in was super polite, and very friendly. I also like to read, and they had a table with a variety of different reading material. I would definitely stay there again. Highly recommend. November 23, 2012
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