Rated 5.0 out of 5.0 by Collegehockeyfan New, Clean & Friendly
This building is just off the main hwy, which makes it very accessible. The building is near gas stations, a mall and other retail locations should you need something on the fly. It has a large parking lot. The breakfasts were good & warm. I asked for an dining location near the civic center, and the recommended location was just great. Such local insight was greatly appreciated.
January 18, 2013
Rated 4.0 out of 5.0 by Ldow Always reliable
We always stay at Holiday Inn. Fantastic staff and wonderful service/breakfasts and pool area.
This time we had a tub that took a long time to drain. didn't notify staff since we were leaving in morning, but it was a bummer to have that happen since it makes the whole experience feel "dirty".
Would stay again, however, since I'm sure this was an anomoly
January 17, 2013
Rated 3.0 out of 5.0 by Butter Good value, marginal cleanliness
I always enjoy the HI Express properties. In this case, the fact that I was a Priority Club member was mentioned only in passing, no forms of recognition (i.e. gifts) in that regard as compared to other sites. In addition, our room just wasn't clean. We stayed 2 nights. The same lint, etc. that was on the floor when we got there was still there when we left. Dust/dirt has been building up a long time around the walls. You can do better than this.
January 3, 2013
Rated 3.0 out of 5.0 by sandrafra disappointing
I always love staying at this hotel and we do often visiting relatives. This Christmas was an unfortunate exception. The room was far from clean, both phones didn't function as we found out to try to call and complain that the hot tub was stone cold. We had gone down late after celebrating Christmas Eve and didn't want to track to the desk in our wet suits, but when we got upstairs at 10:30 we found we couldn't contact the front desk and just wanted to go to bed. No real apology in the morning either, more of an admonishment for not telling them. I know its no fun to work on Christmas, I did it for years, but at least a little common courtesy.
January 2, 2013
Rated 5.0 out of 5.0 by famval98 Nicest Holiday Inn Express yet
I believe this is the nicest Holiday Inn Express I have stayed in yet. I would like an entrance to the parking lot from the west, not just the north. Also real orange juice is better than the machine stuff.
December 15, 2012
Rated 5.0 out of 5.0 by Transitioning Great visit!!!
I stayed for three evenings and everything was perfect. Miranda was awesome and was very accommodating. The morning breakfast crew were fun and everyong was a delight. I felt like part of a family. I would highy recommend staying here Also, when youre there check out the pancake machine.....what fun. I couldn't have ask for a better experience.
December 4, 2012
Rated 5.0 out of 5.0 by Michelle73 Nice place
We stayed here over Thanksgiving weekend and were very pleased with the rooms. They were very spacious, nicely decorated and very comfortable. The location was convenient for black Friday shopping and plenty of dining options. I loved opening the window and watching the geese play on the lake. I would definitely stay here again.
November 29, 2012
Rated 4.0 out of 5.0 by Humbled Recommended
This hotel is a bit dated in the rooms but they have made huge efforts to give it a face lift. I will say compared to the many Holiday Inn hotels that have a little age, this one by far is worth the stay. All in all very nice experience for the weekend, wish I had time to enjoy the water park.
November 20, 2012
Rated 5.0 out of 5.0 by TravelingSalesGuy47 Great for Business Travelers
I have stayed at this Holiday Inn Express numerous times since it opened a few years ago and I have always been extremely satisfied. Rooms are spacious and nice with big screen TV's, couches, and refrigerators, all the things that business traveler covets. Beds are comfortable for the most part but some rooms do need the mattress replaced as they have gotten too soft. Overall, this is my favorie Hotel in Southwest Minnesota and should be an award winner. I highly reccomend this hotel.
November 1, 2012
Rated 5.0 out of 5.0 by tommcd24 Nice, new property with great staff
I've stayed at this property a handful of times since it opened a couple years ago. The rooms are a decent size and have modern amenities and furnishings.
The staff has always been polite, professional and friendly. They have also been accomodating of room requests - we prefer the 2nd floor which can be accessed easily from a stairway in the lobby.
The breakfast has a good assortment of foods including the typical scambled eggs, sausage and pancake machine which is pretty much standard at Holiday Inn Express properties. The food is always fresh and at the proper hot/cold temperatures. The breakfast staff responds quickly to any issues (juice machine empty, etc.# and keeps the food stocked and rotated.
There are a few nice sitting/meeting spaces in the public/lobby areas with tables and chairs, etc. The pool area also has a sufficient number of tables, chair and loungers. I've seen the pool area pretty full before, but never to the extent that people couldn't find a chair to sit on or to keep their towels, etc. off the floor.
The one knock against the property is that for only being about two years old, it is already being neglected in some areas. During my most recent stay, I killed two bugs in our room, one was a small spider, the other an unknown flying bug. It's fall and with cooler temps, bugs are trying to come inside, but proper pest control should prevent most of this. Also on that same stay, we had an issue with the bathroom sink not draining. We didn't notice it until 9:30pm after any maintenance/housekeeping staff was gone for the day. We were offered a change of room, but since we had already unpacked, we opted to have it fixed in the morning, which it was. However, after further looking at the sink, it appeared the clog was likely caused due to food #or vomit?# because it was visible under the sink rim when looking at it from a low angle... very disturbing and evidence of lacking cleaning processes.
Outside the landscaping has weeds growing in some places and some bushes/shrubs are outgrowing their planting bed to the point that a couple were hanging into the parking/roadway. Inside there are already some gouges in some walls and some areas seem to not get cleaned as frequently/thoroughly as they could - lobby stairs #especially in winter), and some areas not visible from the lobby floor, but which can be clearly seen from the second floor "balcony" area.
All in all, one of the better Holiday Inn Express properties I've stayed at, I just hope it doesn't deteriorate due to neglect.
October 29, 2012
Rated 5.0 out of 5.0 by Joeysalesharleys Outstanding
One of the nicest Holiday Inn Express's I have stayed at.
Staff was wonderful and very friendly
October 27, 2012
Rated 3.0 out of 5.0 by mj9091 Nice Property, service below expectations
I like staying at HIE properties because they are usually very new, clean, and have friendly staff. The front desk staff at Mankato was brusque, hurried and not very helpful. We stayed two nights and did not receive any room service while we were there (no bed made, no clean towels, etc). I guess they just didn't care. The breakfast staff was friendly and efficient and the food was good. Overall the hotel was very clean and well kept. For the money (not cheap) - I expected a more friendly front-desk staff and better housekeeping. I'm not sure if I would go back.
October 12, 2012
Rated 4.0 out of 5.0 by gluedude Real Nice
Very friendly staff. Very comfortable, clean and spacious rooms.
fintely would reccomend property
October 5, 2012