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Rated 4.3 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Great Hotel The hotel is clean and the staff is very friendly. The location is great (for what I needed) and it is directly across from a Chick Filet :) Only thing I wish was improved was having electric outlets on the lamps so you can plug in closer to the bed. June 25, 2014
Rated 5.0 out of 5.0 by great room and bed breakfast was very good everything was great room and bed and food was good June 20, 2014
Rated 3.0 out of 5.0 by Acceptable The hotel was acceptable and met our immediate needs. Was in town for an overnight visit with family. June 19, 2014
Rated 5.0 out of 5.0 Comfortable Room was straightened up however no new shampoo or conditioner and I went to the store and bought body soap because I don't shower with small bar soap. Fantastic shower head. First shower I used a towel that had a 4 inch hole in the middle. In all my years of travel I never experienced this I. When checking out I waited 10 minutes at the desk and had to leave the room keys on the desk unguarded. June 18, 2014
Rated 5.0 out of 5.0 by Hotel Service and Staff If you're ever in the Richmond / Mechanicsville area .. you can't go wrong choosing this hotel. My room has always been very clean and the front desk people are the nicest you'll find anywhere !!! The breakfast is always clean and plentiful !!! And to top it all off .. the hotel Manager (her name is Billie) is the nicest hotel manager you'll ever meet in the world !!! Trust me .. I've stayed in Holiday Inns all over the World. No problems get by this lady. She takes care of you in this hotel. I stay at this hotel anytime I get within 100 miles of Richmond !!! It's well worth the time and drive !!! June 16, 2014
Rated 5.0 out of 5.0 by Overall Performance Excellent facilities and staff are outstanding. Would recommend to anyone. June 15, 2014
Rated 5.0 out of 5.0 by One of the Best HI Express I have stayed at numerous HI Express throughout the country. This is one of the best with an excellent staff, many fluffy towels and good pillows! May 31, 2014
Rated 5.0 out of 5.0 by Great Customer Service Kitty and Marlene are excellent with outstanding customer service abilities. May 26, 2014
Rated 4.0 out of 5.0 by Second Home I am in a position to stay at this hotel usually once a week. I enjoy it and it is comfortable to me as well. I am always treated very well by the staff and especially enjoy my interactions with Marlene, who is usually there when I check in. Thank you May 25, 2014
Rated 5.0 out of 5.0 by Home Travel Destination All was Great Staff and facility was as expected for a Holiday Inn May 23, 2014
Rated 1.0 out of 5.0 by Worst experience with front desk staff! Forget this HI. I've been a guest of HI for many years now, but was never treated as rudely by management as I was here. Will never stay at this HI again. May 17, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable but the bathroom was a little crowded. Overall it was a very good stay.I would like to have more room in the bath room. It looks like it was designed for one person. I always enjoy staying with HI Express. May 15, 2014
Rated 5.0 out of 5.0 by Will stay again and again and... Love this hotel! I'm a member of other hotel perk clubs and could have stayed at another brand for free but chose the HI Express in Mechanicsville, VA. Stayed there last year as well - both times we were en route to the OBX. It's an extraordinarily clean hotel and all the staff I encountered were so very friendly. I highly recommend this hotel and will check out other locations of HI Express for future stays! May 8, 2014
Rated 5.0 out of 5.0 by Hotel As a whole , the stay was what I expected. So far in my travels I've only stayed at Holiday Inns. I'm always very pleased with the staff May 6, 2014
Rated 2.0 out of 5.0 by Not quite up to par I don't like to post negative comments about HIX as I use these properties whenever possible and i travel a lot. But this one needs help. It is an older hotel with dated carpets and a loud A/C unit. But the disappointing thing is that it is not 100% smoke free. The smoking rooms are on the first floor only, and you get the message immediately when you enter the lobby. The cigarette odor permeates this floor including lobby and breakfast area. it is a definite turn off for me and I would not choose this property again because of this. May 5, 2014
Rated 4.0 out of 5.0 by really nice location I've stayed at this location many times over the years on business. They are very consistent. Marlene at the front desk is great! She's been there for years and is such a warm, friendly person. May 5, 2014
Rated 5.0 out of 5.0 by Great Stay Had a wonderful stay. Staff was excellent. Rooms clean and comfortable. Will return to this location again when in the area. April 29, 2014
Rated 5.0 out of 5.0 by Very Nice Holiday Inn Express We stay at the Mechanicsville Holiday Inn every year on our return trip from Florida. The staff is very pleasant and there are plenty of options for restaurants in the area. April 25, 2014
Rated 5.0 out of 5.0 by Quiet, clean and dependable Professional and helpful staff. Clean and friendly service. April 24, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL We come to Richmond on business. We go out of our way to stay at this hotel. Marlene and staff are wonderful and they keep us coming back. Keep up the good work, yall. April 24, 2014
Rated 5.0 out of 5.0 by Enjoyable place to stay I always enjoy staying in the Holiday Inn Express and never had a bad experience. They are located in the correct places for my trips. April 16, 2014
Rated 5.0 out of 5.0 by Nice Stay I would definitely recommend this hotel. The staff is very helpful and they do all they can to make sure you have a comfortable stay. They do offer a few smoking rooms which is rare these days but these rooms do not stink like you would think. I wish more hotels would offer smoking rooms that were as pleasant as these are. I will be staying here again..... April 7, 2014
Rated 5.0 out of 5.0 by GREAT STAFF This is the way all hotels should be operated. Clean, professional and couteous. I will always stay at this hotel when I am in Richmond Va over any other hotel. March 16, 2014
Rated 5.0 out of 5.0 by The staff were greatand freindly. The staff treat you like family and make you right at home. March 13, 2014
Rated 4.0 out of 5.0 by good but a little disappointing.. This was the sixth HIE Inn that I have stayed at in recent months. It is a good facility and very clean. The bathroom was the smallest of any I have stayed at--actually awkward to move about in. The furniture seemed older and not as nice as others. The breakfast, as usual, was very good. The help and service is excellent. March 13, 2014
Rated 3.0 out of 5.0 by Okay, but could have been much better Lots of kids running up and down the hallways yelling/screaming/hooting while I was trying to sleep but after 11p it quieted down. Front desk ladies were great! There were around 15-20 ladybugs in my room but they did not really bother me too much so I let them be, and my mom said they were a good luck sign. Breakfast was the bads. WAY overcooked scrambled eggs and very salty, very thick gravy both days; tip cup left by the breakfast lady reminded me of a very cheap $30/night hotel not what I expect from HIX. Milk was sour but the lady brought a new half gallon out quickly so no big deal. Workout room could use more than just cardio equipment. Checkout was a breeze. March 12, 2014
Rated 5.0 out of 5.0 by suggestion for improvement My overall experience with Holida Inn Expressthis past visit was just as enjoyable as in the past . My one "complaint " if you could callit that, is I would prefer a wand shower fixture in the shower March 11, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff I love to stay here because I feel like part of the family. The front desk knows me by name, has my key ready and lets me know my member status. I will always stay here. I do have other chocies, but why, when you feel at home. Thank you so much. I will be back soon. February 26, 2014
Rated 5.0 out of 5.0 by Hotel Great value and in a convenient location, friendly staff February 25, 2014
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