Rated 4.4 out of 5 by 116
Rated 5.0 out of 5.0 by Quetesh Comfortable bed and wonderful staff service
The front desk personnel were very friendly and quickly took care of our needs. The housekeeping staff were very quiet and let us get undisturbed sleep. The breakfast bar was well appointed and the staff kept the area very clean and well stocked. The overall experience for the entire stay was excellent. I would recommend this particular location as a great value for your money.
August 15, 2014
Rated 5.0 out of 5.0 by BJB78Prophetess Exceptional service and beautiful rooms!
I was there because my mother's funeral was scheduled for the next day. Albeit, I hardly slept because of grief, I felt secure and safe. I will certainly stay at this site again and further I recommend this beautiful hotel to anyone who is looking for a safe, clean, comfortable get-a-way! The staff represents its manager well as they all are just a wonderful group of people!
August 14, 2014
Rated 5.0 out of 5.0 by 1970Ronnie Nice cleaner than most
I liked this one cleaner than most great tv selection with direct tv king room was very nice and comfortable. I will stay here again. Of you like good Chinese food try the Peking resturant down the street best general so's chicken I ever had.
August 11, 2014
Rated 4.0 out of 5.0 by Mager Clean, maintained, friendly, affordable
The lady at the front desk has been there for as long I can remember. Even though she does not remember me personally I feel like a welcomed traveler as I should. She also keeps people from loitering at the entrance which makes it a more welcome entry. Inside the hotel is quiet. We needed extra towels and the t man got them for us with the same pleasantries. Breakfast was adequate also, see subject. Hope this helps.
August 9, 2014
Rated 5.0 out of 5.0 by Mr. and Mrs. N great hotel
Everything about our one night stay at this facility was perfect. Marlene at the front desk was very helpful and friendly. She called ahead to Holiday Inn Oceanside in Va Beach to confirm our reservation. The hotel was clean, comfortable and quiet. The gal serving breakfast on Monday, August 4 was also very friendly and pleasant. Thank you for a very nice experience at Holiday Inn Express!
August 7, 2014
Rated 5.0 out of 5.0 by ShrekLover Last minute stay, quick choice, no regrets
Holiday Inn never lets me down. Reserved hotel 2 hours prior, while on the road. Clean
July 24, 2014
Rated 5.0 out of 5.0 by wgoff Great Stay!
I travel extensively throughout the U.S. and by far this hotel has the most professional staff and "bar-setting" establishments I've had the pleasure of staying at. Every time I am in the area, I make it a point to stay here. I highly recommend this hotel to all my colleagues and to other travelers alike.
July 20, 2014
Rated 5.0 out of 5.0 by lbj38 Great service and clean
Our reason for staying here was a loss of my nephew.
It was an extremely sad time. The staff was sensitive to our situation and we were treated very well with great regard for our demeanor. When we are able to return to Mechanicsville for a more pleasant reason, This hotel will be our first consideration.
July 20, 2014
Rated 2.0 out of 5.0 terrible wifi
Terrible wifi will keep me from staying here again.
July 18, 2014
Rated 5.0 out of 5.0 by Mike351 Usual Business Trip to Richmond.
As usual, HEI Mechanicsville is our favorite place to stay when in Richmond for the weekend on business. Mechanicsville HIE is the picture of consistency in service and quality of stay. They have added a couple of choices to the complimentary breakfast which makes it the best complimentary I have experienced anywhere. Plus, this HEI has the BEST TV programming selection around. I don't know how they do it but their selection is by far superior to just about any hotel I have ever stayed at. Even the hotels that I have paid a heck of a lot more at. Keep up the great work! Thanks for everything. See you soon.
July 9, 2014
Rated 5.0 out of 5.0 by Mikey3523 truck break down
your hotel is very fine and I would stay in it again as long as I have my truck to get around.
July 8, 2014
Rated 2.0 out of 5.0 by Unhappy nonsmoker Unhappy Nonsmoker
The tobacco smoke was horrid. It reeked on the floor. The smell was imbedded in my clothing two days after leaving property. I requested to be moved to a different room or to the sister hotel which had availability. Staff member was impolite when I asked to be moved to the sister hotel and indicated there was no availability when I had called to confirm that there was indeed availability.
Garbage can in the front entranceway was overflowing and remained that way for more than 12 hours. Staff smoked in plain view of guests. The room was dirty. As we were checking out there were dirty linens strewn about the floor. We had to walk in between piles of dirty laundry.
The pool was refreshing but dirty.
July 2, 2014
Rated 5.0 out of 5.0 by Father Kevin A nice visit
Enjoyable with reasonable rates and good service. The staff was very nice and helpful
June 30, 2014
Rated 5.0 out of 5.0 by Travel4Cranes Airport Convenient and Clean
Very comfortable, easy and friendly check in, very nice room, quick check out.
June 30, 2014
Rated 3.0 out of 5.0 by StPat Smoker's odor throughout hotel
Typical Holiday Inn: friendly staff, comfortable bed and room, the typical amenities. However the lobby, hallways and elevators smelled of smoke. Parents of children with allergies should be careful.
June 29, 2014
Rated 4.0 out of 5.0 by lax fan Nuthin fancy, nice staff
It was an average Holiday Inn. Rooms we not overly large. Breakfast was just ok, but the staff was really nice.
June 26, 2014
Rated 4.0 out of 5.0 by CRUISER53 YES
I ENJOYED MY STAY OVERALL BUT WITH SOME MINOR MISHAPS SUCH AS THE BATHROOM FLOOR WAS FULL OF HAIR ALL OVER.ALSO WITH MY ROOM GETTING CLEANED AND REPLACEMENT TOWEL AND WASH CLOTH,BATH MAT.THE PROBLEM WAS CORRECTED AFTERWARD WHEN I SPOKE WITH THE FRONT DESK AND THE MANAGER OF THE HOTEL,
June 25, 2014
Rated 5.0 out of 5.0 by sillybones Great Hotel
The hotel is clean and the staff is very friendly. The location is great (for what I needed) and it is directly across from a Chick Filet :)
Only thing I wish was improved was having electric outlets on the lamps so you can plug in closer to the bed.
June 25, 2014
Rated 5.0 out of 5.0 by ellis39 great room and bed breakfast was very good
everything was great room and bed and food was good
June 20, 2014
Rated 3.0 out of 5.0 by Myshadow68 Acceptable
The hotel was acceptable and met our immediate needs. Was in town for an overnight visit with family.
June 19, 2014
Rated 5.0 out of 5.0 Comfortable
Room was straightened up however no new shampoo or conditioner and I went to the store and bought body soap because I don't shower with small bar soap. Fantastic shower head. First shower I used a towel that had a 4 inch hole in the middle. In all my years of travel I never experienced this I. When checking out I waited 10 minutes at the desk and had to leave the room keys on the desk unguarded.
June 18, 2014
Rated 5.0 out of 5.0 by pvttpilot Hotel Service and Staff
If you're ever in the Richmond / Mechanicsville area .. you can't go wrong choosing this hotel. My room has always been very clean and the front desk people are the nicest you'll find anywhere !!! The breakfast is always clean and plentiful !!! And to top it all off .. the hotel Manager (her name is Billie) is the nicest hotel manager you'll ever meet in the world !!! Trust me .. I've stayed in Holiday Inns all over the World. No problems get by this lady. She takes care of you in this hotel. I stay at this hotel anytime I get within 100 miles of Richmond !!! It's well worth the time and drive !!!
June 16, 2014
Rated 5.0 out of 5.0 by Buechel Overall Performance
Excellent facilities and staff are outstanding.
Would recommend to anyone.
June 15, 2014
Rated 5.0 out of 5.0 by Sugarloaf One of the Best HI Express
I have stayed at numerous HI Express throughout the country. This is one of the best with an excellent staff, many fluffy towels and good pillows!
May 31, 2014
Rated 5.0 out of 5.0 by Buechel Great Customer Service
Kitty and Marlene are excellent with outstanding customer service abilities.
May 26, 2014
Rated 4.0 out of 5.0 by Snart Second Home
I am in a position to stay at this hotel usually once a week. I enjoy it and it is comfortable to me as well. I am always treated very well by the staff and especially enjoy my interactions with Marlene, who is usually there when I check in.
May 25, 2014
Rated 5.0 out of 5.0 by Marios2 Home Travel Destination
All was Great Staff and facility was as expected for a Holiday Inn
May 23, 2014
Rated 1.0 out of 5.0 by DisappointedNo1 Worst experience with front desk staff!
Forget this HI. I've been a guest of HI for many years now, but was never treated as rudely by management as I was here. Will never stay at this HI again.
May 17, 2014
Rated 5.0 out of 5.0 by Brian123456 Bed was very comfortable but the bathroom was a little crowded.
Overall it was a very good stay.I would like to have more room in
the bath room. It looks like it was designed for one person.
I always enjoy staying with HI Express.
May 15, 2014
Rated 5.0 out of 5.0 by MaryKay56 Will stay again and again and...
Love this hotel! I'm a member of other hotel perk clubs and could have stayed at another brand for free but chose the HI Express in Mechanicsville, VA. Stayed there last year as well - both times we were en route to the OBX.
It's an extraordinarily clean hotel and all the staff I encountered were so very friendly.
I highly recommend this hotel and will check out other locations of HI Express for future stays!
May 8, 2014