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Rated 4.0 out of 5 by 104 reviewers.
Rated 1.0 out of 5.0 by Not a good experience!! Room accommodations were not as reserved. Staff was not very helpful at check in. Several items were reported as not working or needing attention, and were never addressed while we were there. Will not return. The only horrible experience ever encountered with Holiday Inn!! August 6, 2014
Rated 3.0 out of 5.0 by Non-smoking room not available We were able to get a room, but it was a smoking room. Not the most pleasant smell. They tried to help and sprayed some room freshener. Everything else was good. Lots of motels have gone to completely non-smoking. Not sure why this one wasn't. Oh well, it was a good night's sleep and yummy breakfast once we were sleeping. August 4, 2014
Rated 1.0 out of 5.0 Dirty Beds Checked into this hotel and the clerk had us on the second floor and she decided to put us in a room on the first floor, then we had to be moved to another room because the TV did not work. The next room looked ok from the outside, but once we went to bed we found one of the beds to have hair on the sheets, blood on a pillow. The other bed had stains on the sheets, tried calling the front desk an no one answered the phone. The next morning at check out early the front desk clerk was having trouble getting into the computer and seemed more concerned about that issue than to discuss the problems we had. We ended up leaving without our receipt. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The room was roomy and had a comfortable bed. Overall the visit was very relaxing. Convenient to interstate driving. August 3, 2014
Rated 5.0 out of 5.0 by Great Service I loved this stopover on our trip home. It was very clean, great customer service and comfortable rooms. I would stay here again while driving through Illinois. July 29, 2014
Rated 5.0 out of 5.0 by Pillows, breakfast staff LOVED the Firm and Soft pillow cases, labeling those pillows. I need a firm pillow and you gave it to me. The lady who was working at the breakfast the two mornings we were there saw our group of 6 and placed us in an adjoining room we could all sit together. Very thoughtful. July 22, 2014
Rated 2.0 out of 5.0 by Should Have Stayed Somewhere else I arrived at the hotel after driving all day and was very tired. I went out of my way to stay at an IHG location. However, my experience was less than wonderful. Usually, I try to be positive about situations, but through the fatigue, it was difficult to overlook the fact that the deadbolt on my bedroom door did not work and that the internet signal did not reach to my room. Unfortunately, I did not realize these problems until I had already prepared for bed and decided to just go to sleep. However, considering the price for the room and the amount of time I was in the room - literally just sleeping so I could drive again in the morning - hindsight makes me think that I should have chosen a different location. July 17, 2014
Rated 5.0 out of 5.0 by Good value We've stayed here multiple times and the high quality is consistent. July 15, 2014
Rated 4.0 out of 5.0 by One night stay Check in staff very friendly! Room very nice and comfortable. July 15, 2014
Rated 5.0 out of 5.0 by Comfortable beds, friendly staff Staff were friendly, welcomed us upon arrival. Beds are very comfortable and breakfast area has good variety. July 14, 2014
Rated 5.0 out of 5.0 by Metropolis (part 1) Great hotel. Divers rate for Mermet Springs is available. July 9, 2014
Rated 5.0 out of 5.0 by Busy- Busy I stayed during a return trip from Florida and stayed during a diving instruction class time. I have never seen them so busy at front desk and this was my 3 time here. The manager was helping to train new employee and doing a great job too. He helped me get into a suite the same as stayed during prior visits here, which was nice of them to do. This location is very nice place to stop after long drive from Florida and the hot tub helps to relax the muscles nicely. The place was louder than normal, but came down at bedtime. All the staff members here are very nice and will try to stop here on future trips. An added bonus is a very good Mexican eatery for enjoying a good meal, about 1 mile away. July 7, 2014
Rated 3.0 out of 5.0 by WiFi was terrible Hotel had musty smell. Some kind of fans running in hallway. Wi-Fi was terrible. Took long time to ever get connected then was unable to connect to any sites. Staff at desk wasn't helpful. Fellow traveler had same issue. June 29, 2014
Rated 1.0 out of 5.0 by Disappointing stay Had been traveling 10 days with my children. After five days of camping we were looking forward to staying at a hotel for our trip home. We arrived early to the hotel only to find the pool, that the kids were looking forward to, was closed. I was offered a partial refund which I accepted. Another thing the kids look forward to Wednesday and at a holiday in is having pancakes for breakfast. The pancake machine was broke down and l again disappointed my kids. We had two hotel rooms one of which had a very uneven floor. I made reservations sometime in advance and requested to connecting rooms, instead we were given two rooms across the hall from each other. This made it difficult to keep track of keys and for my wife and I to stay together and with the kids. The hotel was not even close to being sold out too. June 26, 2014
Rated 4.0 out of 5.0 by Cheaper rates than staying in Paducah The IHG hotel rates in Paducah are outrageous...so we decided to stay across the river in Metropolis and were pleasantly surprised. The drive across the bridge was a pain in the butt due to road construction. Our room was great except the bathroom size, it was very cramped. The property is dated and the carpet is worn. It's not up to standard when comparing it the newer IHG hotels. The new Samsung TV had issues with connectivity to the dish. Overall, the value for the dollar spent was good, not great. June 26, 2014
Rated 5.0 out of 5.0 by Great room and Service! Would come and stay here again! The rooms are clean, quiet and the breakfast menu was great. Plan to return here again. June 26, 2014
Rated 4.0 out of 5.0 by Nice rooms and service. Comfortable place to stay. Close to Superman, a casino and some local eateries. Helpful staff. Nice indoor pool. Wookout facility. Priced right. June 22, 2014
Rated 1.0 out of 5.0 by Room smelled like dog urine Checked in late after a long day of driving and my room smelled very strongly of dog urine. Cannot believe the cleaning crew did not notice the smell when they prepared the room. I had to repack all my stuff and move to another room. No real apologies, no discounts, and was moved to a less desirable room. Will not stay at this hotel in the future. June 21, 2014
Rated 3.0 out of 5.0 by Dirty Pool and Old Mattress The pool was filthy as was the hot tup. There were particles in the pool and a film over the top The pull out mattress had exposed springs making it difficult to sleep. June 19, 2014
Rated 2.0 out of 5.0 by Our stay Did not believe it was a good value. The staff was friendly. June 17, 2014
Rated 5.0 out of 5.0 by just passing through Ramon greeted us at the front desk. He was very friendly, helpful and informative about the events in the area. June 16, 2014
Rated 3.0 out of 5.0 by Needs a "refresh" This property is decent and clean, however, it needs the refresh that all HIE are going through. The carpet was a bit worn, and the the doors and walls are showing he signs of overuse. June 11, 2014
Rated 2.0 out of 5.0 by Does have a swimming pool Outdated and old furniture. Not very clean. Food service person was nice and helpful, but food, except for pre-package items were poor. Day clerk was nice, but evening clerk didn't want to honor rate. Would not recommend this hotel. June 11, 2014
Rated 5.0 out of 5.0 by Comfort Great Place to stay at, clean and a wonderful breakfast in the morning. June 9, 2014
Rated 2.0 out of 5.0 by Great staff, worn and noisy property Staff was friendly and capable at this location, but property was very worn, and very noisy. Pool was out of order, A/C couldn't keep up, bathroom was impossibly small and breakfast was not good. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed Overall the room was comfortable-especially the bed- one of the best I slept in while traveling. Room was quiet. Internet stunk- caught a virus while using it June 5, 2014
Rated 5.0 out of 5.0 by Our Recent Stay Lovely room, clean, staff so helpful, everything was in order. Hotel grounds great shape, pool looked like fun, all went so well, will stay there again. Check in was fast, informative, cleaning staff polite, ice machines worked, no noise to wake us. June 4, 2014
Rated 5.0 out of 5.0 by Super !! Friendly, great location!! Very clean. Will stay again. Thanks June 3, 2014
Rated 5.0 out of 5.0 by Wonderful staff and quiet surroundings This hotel is quiet with a very caring and attentive staff --- just like the area where it is located, once you check in, they will know your name and care about your needs throughout the duration of your stay. June 2, 2014
Rated 3.0 out of 5.0 by Bed comfortable but.... The noisy air conditioning unit kept me awake despite the comfortable bed and pillows. The bathroom door swung into the very small bathroom making it difficult to walk in comfortably. There was a separate sink and mirror outside the bathroom which is always nice when two people are getting ready in the morning. But the light above was so dim that I could not use the mirror to put makeup on while my husband was using the very tiny bathroom. We were not happy with this Holiday Inn. May 31, 2014
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