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Rated 4.0 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by clean and comfortable rooms This place was on our way to our destination, good choice very quite and comfortable rooms November 7, 2014
Rated 4.0 out of 5.0 by Loved the pillows This hotel provides four big pillows per bed. I need these wonderful pillows at home. The toiletries smelled so nice. The breakfast had cheese omelets and English muffins which is a nice change from scrambled eggs and waffles. The front desk clerk was courteous. November 4, 2014
Rated 4.0 out of 5.0 by Good Value The hotel is in the middle of nowhere and on the small side for Express facilities. November 3, 2014
Rated 3.0 out of 5.0 by Nice staff, tired rooms Clean rooms, but they need an update. The staff was friendly. November 1, 2014
Rated 5.0 out of 5.0 by very nice this IHG had the nicest manager we've meet in a long time. checking was fast and hotel is well cared for. room was large and very clean.location is awkward and GPS had hard time locating it. located off south ramp of interstate/but you have to go to lite and turn right to get to it. October 28, 2014
Rated 4.0 out of 5.0 by Customer service Great staff that know me by name and provide great service. Made me feel very welcome . October 27, 2014
Rated 5.0 out of 5.0 by Great Stay We have used Holiday Inn Express for the past 8 years and each stay has been great, rooms clean beds very good and always a good breakfast to get us started on the next leg of our travels. Staff has made us welcome and always helpful with local places for dinner. October 27, 2014
Rated 4.0 out of 5.0 by Awesome return We stayed here upon a return trip from fishing in Destin's fishing rodeo and we had a great visit here. The staff remembered me and thanked us for coming back, and we were treated to some hot cookies that just came out of oven , YUM. The breakfast was good but pancake machine was broken so we had bagels/bananas instead. The beds were very comfortable and we slept like babies, no alarms for us. The places to eat around here are very good and Mexican food hit the mark. They did not show my Platinum level but at Gold instead, not sure why that happened. October 27, 2014
Rated 5.0 out of 5.0 by Holiday Inn Metropolis, Il Very clean, with comfortable beds and pillows. I had a much needed good nights rest here. I would stay here again if my business took me in the area and even drive out of my way to stay here. October 26, 2014
Rated 2.0 out of 5.0 by Not Pet Friendly We were blind-sided by the added cost for our dogs and the overall room and service lacked a great deal to be desired.We will have to rethink ever staying here again. October 24, 2014
Rated 3.0 out of 5.0 by OK This facility is getting a little outdated and needs to be "freshened." Staff was great. Location a little hard to get to but OK once you found it.. Location was excellent for my use. October 23, 2014
Rated 5.0 out of 5.0 by Great stay Close to road but far enough out of the way to be very comfortable. Good hotel, everything worked. Good access to Metropolis, the casino and Paducah shopping/golf. In spite of a large encampment festival weekend the hotel was very quiet and facilities available. Great stay October 23, 2014
Rated 4.0 out of 5.0 by Staff great staff at front desk for check in. the bed was very comforatalbe and relaxing. Breakfast was good prking was adeqguate. October 20, 2014
Rated 4.0 out of 5.0 by a very nice evening The customer service staff was very polite and helpful a very nice place to come out of the rain. The only thing I can really say is we were not welcomed as IHG members, actually one of the reasons we have changed to the ihg line of properties from another chain almost exclusively. All in all I would recommend this property. October 17, 2014
Rated 2.0 out of 5.0 by Not a fun night Very friendly and helpful (though overworked) staff, but between the peeling paint on the walls, the couch that was lower than it appeared, and the fairly large centipede on the wall (and the comment that they're fairly common), this was not a hotel I look to stay at again. Bed was comfortable enough, but it's hard to sleep when you aren't sure what else is in the room with you. October 16, 2014
Rated 5.0 out of 5.0 by Front desk greeting and morning breakfast When I arrived, the front desk person greeted me and asked if I had my wife and dogs with me. He remember me from our visit 6 weeks earlier. I was traveling alone this time. I had to leave Sunday morning at 6 am which meant I would miss the morning breakfast that is served at 6:30 on weekends. When I went to check out I found that the breakfast was already setup. I was able to grab a quick breakfast before hitting the highway. This is one of my favorite Holiday Inn Expresses October 16, 2014
Rated 5.0 out of 5.0 by great service check in was very good, food was very good, check out was very good October 10, 2014
Rated 4.0 out of 5.0 by Great hotel for the price Great hotel for the price. Hotels in Paducah much higher. October 8, 2014
Rated 4.0 out of 5.0 by Recent Stay The room and accommodations and front desk staff met expectations. However don't stay here expecting the typical Holiday Inn Express hot breakfast. To go along with that because there were empty slots on the serving line the attendant stated that they weren't putting anything else out. I asked specifically about the sausage gravy but there also was no bacon or sausage. So I guess the biscuits were for butter or jelly only. While the stay was fine up to this point it tainted the whole stay. October 2, 2014
Rated 4.0 out of 5.0 by Good for all but last breakfast Good stay but breakfast was not ready at 6am and I had to leave without getting enough to eat. September 22, 2014
Rated 4.0 out of 5.0 by Wireless internet needs help If you're planning on using wireless internet in your room you may want to request a room closer to the office. Not sure if that will cure the problem or not because we did not request a room change. September 22, 2014
Rated 3.0 out of 5.0 by musty Comfortable room, but musty spell that lingered in room. Toilet rocked . September 14, 2014
Rated 3.0 out of 5.0 by Excellent breakfast bar and air conditioning I enjoyed my stay very much until I discovered residue of dead bugs (assorted) between the sheets, at the bottom of the bed. The air conditioning functioned well, and the room was dark for excellent sleeping. The staff were outstanding in asking if I was enjoying my stay, and recommended a number of interesting places to visit while in Metropolis! September 13, 2014
Rated 5.0 out of 5.0 by My stay in Metropolis, IL I did not have a reservation, came in tired from working and driving a long distance, and expected the normal good service of H I Express and it was about shift change time. I was met with exceptional courteous and friendly service from both shifts. It was just friendly chit chat but boosted my energy level. They were helpful in finding a nearby restaurant with good food. The ladies who cleaned the rooms smiled and returned pleasant greeting as I was leaving. I needed a late checkout and it was extended for my personal reasons. Thank you because it meant a more comfortable drive after I left. September 4, 2014
Rated 5.0 out of 5.0 by Decent Little Hotel Nice and quiet, after a hard days work. Easy on and off Highway. September 2, 2014
Rated 4.0 out of 5.0 by Nice, quiet location with a great bed This is a small, quiet place to relax and recharge. The room was clean, the bed was great and the staff was wonderful. I just wish they had better breakfast options, and better coffee! August 26, 2014
Rated 4.0 out of 5.0 by Nice Hotel The hotel was nice, easy to get to off the interstate. It was clean. The staff was very friendly. It was close to a casino in the area and several restaurants. My only issue is that the bathroom was smaller than the typical Holiday Inn Express. It was clean, well lit - just a little claustrophobic. August 21, 2014
Rated 5.0 out of 5.0 by what I expect from a Holiday Inn Express Things were fine here! Traveling with a young child-the pool was a welcome part of the hotel. And breakfast was great for all of us-the pancake machine was a little goofy and the attendant fixed it immediately for my granddaughter! August 19, 2014
Rated 2.0 out of 5.0 by Needs work The TV went out the following morning. Couldn't get NBC. As a priority club memet there was no paper by my door as there are at other Holiday Inns. The clerk during check-in didn't ask if we wanted some water or snack items as they have during previous visits. The motel needs some upgrading. The bed as always was comfortable. Like I said, the Inn needs some work. August 18, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Breakfast Choices Recommendation As always the staff was friendly and efficient. I had a minor problem with the room, but staff was quick to fix the situation. Great hotel, I plan to return. l recommen adding non-sugared raw oatmeal to breakfast foods. For people like me who abhor sugar, I can make my oatmeal sweet enough with some slices of fruit. Thanks. Jack L. August 17, 2014
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