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Rated 4.0 out of 5 by 91 reviewers.
Rated 1.0 out of 5.0 by Disappointing stay Had been traveling 10 days with my children. After five days of camping we were looking forward to staying at a hotel for our trip home. We arrived early to the hotel only to find the pool, that the kids were looking forward to, was closed. I was offered a partial refund which I accepted. Another thing the kids look forward to Wednesday and at a holiday in is having pancakes for breakfast. The pancake machine was broke down and l again disappointed my kids. We had two hotel rooms one of which had a very uneven floor. I made reservations sometime in advance and requested to connecting rooms, instead we were given two rooms across the hall from each other. This made it difficult to keep track of keys and for my wife and I to stay together and with the kids. The hotel was not even close to being sold out too. June 26, 2014
Rated 4.0 out of 5.0 by Cheaper rates than staying in Paducah The IHG hotel rates in Paducah are outrageous...so we decided to stay across the river in Metropolis and were pleasantly surprised. The drive across the bridge was a pain in the butt due to road construction. Our room was great except the bathroom size, it was very cramped. The property is dated and the carpet is worn. It's not up to standard when comparing it the newer IHG hotels. The new Samsung TV had issues with connectivity to the dish. Overall, the value for the dollar spent was good, not great. June 26, 2014
Rated 5.0 out of 5.0 by Great room and Service! Would come and stay here again! The rooms are clean, quiet and the breakfast menu was great. Plan to return here again. June 26, 2014
Rated 4.0 out of 5.0 by Nice rooms and service. Comfortable place to stay. Close to Superman, a casino and some local eateries. Helpful staff. Nice indoor pool. Wookout facility. Priced right. June 22, 2014
Rated 1.0 out of 5.0 by Room smelled like dog urine Checked in late after a long day of driving and my room smelled very strongly of dog urine. Cannot believe the cleaning crew did not notice the smell when they prepared the room. I had to repack all my stuff and move to another room. No real apologies, no discounts, and was moved to a less desirable room. Will not stay at this hotel in the future. June 21, 2014
Rated 3.0 out of 5.0 by Dirty Pool and Old Mattress The pool was filthy as was the hot tup. There were particles in the pool and a film over the top The pull out mattress had exposed springs making it difficult to sleep. June 19, 2014
Rated 2.0 out of 5.0 by Our stay Did not believe it was a good value. The staff was friendly. June 17, 2014
Rated 5.0 out of 5.0 by just passing through Ramon greeted us at the front desk. He was very friendly, helpful and informative about the events in the area. June 16, 2014
Rated 3.0 out of 5.0 by Needs a "refresh" This property is decent and clean, however, it needs the refresh that all HIE are going through. The carpet was a bit worn, and the the doors and walls are showing he signs of overuse. June 11, 2014
Rated 2.0 out of 5.0 by Does have a swimming pool Outdated and old furniture. Not very clean. Food service person was nice and helpful, but food, except for pre-package items were poor. Day clerk was nice, but evening clerk didn't want to honor rate. Would not recommend this hotel. June 11, 2014
Rated 5.0 out of 5.0 by Comfort Great Place to stay at, clean and a wonderful breakfast in the morning. June 9, 2014
Rated 2.0 out of 5.0 by Great staff, worn and noisy property Staff was friendly and capable at this location, but property was very worn, and very noisy. Pool was out of order, A/C couldn't keep up, bathroom was impossibly small and breakfast was not good. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed Overall the room was comfortable-especially the bed- one of the best I slept in while traveling. Room was quiet. Internet stunk- caught a virus while using it June 5, 2014
Rated 5.0 out of 5.0 by Our Recent Stay Lovely room, clean, staff so helpful, everything was in order. Hotel grounds great shape, pool looked like fun, all went so well, will stay there again. Check in was fast, informative, cleaning staff polite, ice machines worked, no noise to wake us. June 4, 2014
Rated 5.0 out of 5.0 by Super !! Friendly, great location!! Very clean. Will stay again. Thanks June 3, 2014
Rated 5.0 out of 5.0 by Wonderful staff and quiet surroundings This hotel is quiet with a very caring and attentive staff --- just like the area where it is located, once you check in, they will know your name and care about your needs throughout the duration of your stay. June 2, 2014
Rated 3.0 out of 5.0 by Bed comfortable but.... The noisy air conditioning unit kept me awake despite the comfortable bed and pillows. The bathroom door swung into the very small bathroom making it difficult to walk in comfortably. There was a separate sink and mirror outside the bathroom which is always nice when two people are getting ready in the morning. But the light above was so dim that I could not use the mirror to put makeup on while my husband was using the very tiny bathroom. We were not happy with this Holiday Inn. May 31, 2014
Rated 5.0 out of 5.0 by Quiet location, comfortable bed and excellent service During our last road trip we stopped at the Metropolis, IL Holiday Inn Express. I have to say that every area of our experience rated excellent. We will be staying there again when we make this same trip in the fall. May 31, 2014
Rated 5.0 out of 5.0 by Awesome again! I stopped here again upon a return trip from Florida fishing trip was greeted by the staff at front desk, Vic, he did a great job. He helped me get into a great room, the same room as last trip. I was greeted at breakfast from Phoebe and she was as great as always. The room did have minor issues that could not be addressed same night as hotel was booked solid. The toilet was loose to floor and tub drain was slow, I let Phoebe know about these and let will be taken care of. May 29, 2014
Rated 5.0 out of 5.0 by Super Same quality we always expect. You must go into town to see the Superman statue. May 11, 2014
Rated 5.0 out of 5.0 by Great service We have stayed here before and will again. We will also recommend it to others. One of the better HI Express. May 9, 2014
Rated 4.0 out of 5.0 by Breakfast i have stayed at other Holiday Inn Express and most of them provide basic travel stays that are in clean rooms and have good guest service. This one, as well as a few others, has a very poor breakfast offering. I have stayed here for the last 5 weeks and these are my observations: 1. The coffee is so weak you can read through it. I brought this to the attention of the food service person and she looked at me like I was crazy. 2. The little egg omlets are always burned ont he edges. 3. The sausage is gray and does not appear to be cooked all the way through. 4. No variety at all. Most offer bacon on occasion or boiled/ scrambled eggs but not here. 5. The bread is often stale and hard. May 5, 2014
Rated 5.0 out of 5.0 by Great option for value near Paducah, KY Have stayed numerous times at this property. 95% of the time everything is great. This time breakfast bar was lacking in quality. Might just be the mix of hot foods that day. Normally a great option. Rooms have a problem if you use a CPAP machine as you have to move the bed stand to get to the plugs. If you don't bring an extension cord, you either unplug the light or the clock. Phoebe is great at the front desk. Worked with me to get the room I wanted as a walk-in customer this time. Well worth looking into as it is about $30 cheaper than the Paducah location. Besides, it is in Superman's Hometown so you can visit the "Man of Steel" while getting a room for a steal in the IHG line. May 5, 2014
Rated 1.0 out of 5.0 by Good location but not recommended I was on a long road trip when my friend and I stopped at HIE in Metropolis and got a King Suite. I noticed there was no soap or shampoo so I called the front desk. She said they were out because the truck hadn't been there for awhile. I asked what we should do and she suggested going to the Dollar Store. Later she told us she was looking for soap for us but I don't believe she ever found any. My friend slept on the hide a bed. She said it was like laying on pop cans-very uncomfortable. This isn't what I expect from Holiday Inn. The lobby, breakfast and other amenities were very nice but it was a strange experience over all. April 19, 2014
Rated 3.0 out of 5.0 by So-So The room was average. The staff did not offer positive suggestions about the area. The breakfast was BAD. We ate out for breakfast. April 7, 2014
Rated 5.0 out of 5.0 by Simple and Pleasant Quarters A firm bed, clean room, and polite staff. Friendly to dogs with easy access to outdoor dog walk areas. Breakfast food and beverage were hot and restocked as required. Exercise room has adequate cardio equipment. Television was easy to operate. Internet access worked. March 27, 2014
Rated 5.0 out of 5.0 by Great service Everyone was very professional, friendly, and courteous had a great stay thank you . March 24, 2014
Rated 5.0 out of 5.0 Wonderful This hotel was a life saver. We had to stop for the night about 3:00 pm because of unexpected heavy snow. I called from the road and they fortunately had a vacancy. The hotel was clean, staff was very friendly, food was conveniently located only a few minutes drive away. They were able to keep us informed on the weather so we could make a safe decision about departure time the next day. Would definitely stay here again. March 8, 2014
Rated 4.0 out of 5.0 by work trip OVerall a clean, well run hotel. I was not greeted as a Gold Card member, but the couple in front of me was and offered snacks and water. I thought that was unusual since all other IHG properties do greet you as a member and offer either a free upgrade, extra points, or snacks....did not take away from the fact that staff was pleasant and the hotel was clean. Bed was comfortable. Great pillows! February 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows I just think the Holiday Inn Express is the best. Their beds are always VERY comfortable and I like the choice of pillows. Staff was polite and helpful. When it's time to stop for the night we always look for the Holiday Inn Express sign. This one was excellent. February 6, 2014
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