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Rated 4.0 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by what I expect from a Holiday Inn Express Things were fine here! Traveling with a young child-the pool was a welcome part of the hotel. And breakfast was great for all of us-the pancake machine was a little goofy and the attendant fixed it immediately for my granddaughter! August 19, 2014
Rated 2.0 out of 5.0 by Needs work The TV went out the following morning. Couldn't get NBC. As a priority club memet there was no paper by my door as there are at other Holiday Inns. The clerk during check-in didn't ask if we wanted some water or snack items as they have during previous visits. The motel needs some upgrading. The bed as always was comfortable. Like I said, the Inn needs some work. August 18, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Breakfast Choices Recommendation As always the staff was friendly and efficient. I had a minor problem with the room, but staff was quick to fix the situation. Great hotel, I plan to return. l recommen adding non-sugared raw oatmeal to breakfast foods. For people like me who abhor sugar, I can make my oatmeal sweet enough with some slices of fruit. Thanks. Jack L. August 17, 2014
Rated 4.0 out of 5.0 by Good night's sleep in older hotel. This hotel was not as clean or new as the HIE that we stayed in the night before. This is an older hotel, but the bathroom could stand some freshening up. The caulk in the bath was old and dark and the rooms could stand some updates. Overall, a comfortable stay with a relatively clean room for an older venue. Breakfast choices were somewhat limited, but I got there 15 minutes prior to closing. August 15, 2014
Rated 5.0 out of 5.0 by Visiting Superman Our stay was very pleasant while we were in Metropolis and we enjoyed the small town feel while we were travelling to Shawnee National Forest. August 11, 2014
Rated 1.0 out of 5.0 by Would never stay here again It smelled musty and like a bad nursing home. As soon as we entered our room, we saw a spider and a big bug on the curtain. There was a bunch of brown stains on the wall by the tv at the end of the bed. We could hear people walking around above us. The carpet seemed very old and dirty. The bathroom was very small. You had to open and close the door just to navigate around the toilet to get into the shower. The free breakfast was awful aside from the cinnamon rolls and prepackaged oatmeal and bananas. The juice machine dispensed lukewarm juice. I filled a water cup and then saw a brown floating piece in it when I began to drink that - after being grossed out by the lukewarm juice. There were 3 trashcans around the dining area which were all overflowing with plates, etc. and it was only 8 AM. The worker for the food area was just sitting in the supply room looking at their phone. We also had to ask for pancake mix to be added to the pancake maker. Very grossed out and regretted booking our room there. Will choose another place when passing through the area again. We have always been satisfied with Holiday Inn Expresses, but this was a disappointing surprise. August 6, 2014
Rated 1.0 out of 5.0 by Not a good experience!! Room accommodations were not as reserved. Staff was not very helpful at check in. Several items were reported as not working or needing attention, and were never addressed while we were there. Will not return. The only horrible experience ever encountered with Holiday Inn!! August 6, 2014
Rated 3.0 out of 5.0 by Non-smoking room not available We were able to get a room, but it was a smoking room. Not the most pleasant smell. They tried to help and sprayed some room freshener. Everything else was good. Lots of motels have gone to completely non-smoking. Not sure why this one wasn't. Oh well, it was a good night's sleep and yummy breakfast once we were sleeping. August 4, 2014
Rated 1.0 out of 5.0 Dirty Beds Checked into this hotel and the clerk had us on the second floor and she decided to put us in a room on the first floor, then we had to be moved to another room because the TV did not work. The next room looked ok from the outside, but once we went to bed we found one of the beds to have hair on the sheets, blood on a pillow. The other bed had stains on the sheets, tried calling the front desk an no one answered the phone. The next morning at check out early the front desk clerk was having trouble getting into the computer and seemed more concerned about that issue than to discuss the problems we had. We ended up leaving without our receipt. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The room was roomy and had a comfortable bed. Overall the visit was very relaxing. Convenient to interstate driving. August 3, 2014
Rated 5.0 out of 5.0 by Great Service I loved this stopover on our trip home. It was very clean, great customer service and comfortable rooms. I would stay here again while driving through Illinois. July 29, 2014
Rated 5.0 out of 5.0 by Pillows, breakfast staff LOVED the Firm and Soft pillow cases, labeling those pillows. I need a firm pillow and you gave it to me. The lady who was working at the breakfast the two mornings we were there saw our group of 6 and placed us in an adjoining room we could all sit together. Very thoughtful. July 22, 2014
Rated 2.0 out of 5.0 by Should Have Stayed Somewhere else I arrived at the hotel after driving all day and was very tired. I went out of my way to stay at an IHG location. However, my experience was less than wonderful. Usually, I try to be positive about situations, but through the fatigue, it was difficult to overlook the fact that the deadbolt on my bedroom door did not work and that the internet signal did not reach to my room. Unfortunately, I did not realize these problems until I had already prepared for bed and decided to just go to sleep. However, considering the price for the room and the amount of time I was in the room - literally just sleeping so I could drive again in the morning - hindsight makes me think that I should have chosen a different location. July 17, 2014
Rated 5.0 out of 5.0 by Good value We've stayed here multiple times and the high quality is consistent. July 15, 2014
Rated 4.0 out of 5.0 by One night stay Check in staff very friendly! Room very nice and comfortable. July 15, 2014
Rated 5.0 out of 5.0 by Comfortable beds, friendly staff Staff were friendly, welcomed us upon arrival. Beds are very comfortable and breakfast area has good variety. July 14, 2014
Rated 5.0 out of 5.0 by Metropolis (part 1) Great hotel. Divers rate for Mermet Springs is available. July 9, 2014
Rated 5.0 out of 5.0 by Busy- Busy I stayed during a return trip from Florida and stayed during a diving instruction class time. I have never seen them so busy at front desk and this was my 3 time here. The manager was helping to train new employee and doing a great job too. He helped me get into a suite the same as stayed during prior visits here, which was nice of them to do. This location is very nice place to stop after long drive from Florida and the hot tub helps to relax the muscles nicely. The place was louder than normal, but came down at bedtime. All the staff members here are very nice and will try to stop here on future trips. An added bonus is a very good Mexican eatery for enjoying a good meal, about 1 mile away. July 7, 2014
Rated 3.0 out of 5.0 by WiFi was terrible Hotel had musty smell. Some kind of fans running in hallway. Wi-Fi was terrible. Took long time to ever get connected then was unable to connect to any sites. Staff at desk wasn't helpful. Fellow traveler had same issue. June 29, 2014
Rated 1.0 out of 5.0 by Disappointing stay Had been traveling 10 days with my children. After five days of camping we were looking forward to staying at a hotel for our trip home. We arrived early to the hotel only to find the pool, that the kids were looking forward to, was closed. I was offered a partial refund which I accepted. Another thing the kids look forward to Wednesday and at a holiday in is having pancakes for breakfast. The pancake machine was broke down and l again disappointed my kids. We had two hotel rooms one of which had a very uneven floor. I made reservations sometime in advance and requested to connecting rooms, instead we were given two rooms across the hall from each other. This made it difficult to keep track of keys and for my wife and I to stay together and with the kids. The hotel was not even close to being sold out too. June 26, 2014
Rated 4.0 out of 5.0 by Cheaper rates than staying in Paducah The IHG hotel rates in Paducah are outrageous...so we decided to stay across the river in Metropolis and were pleasantly surprised. The drive across the bridge was a pain in the butt due to road construction. Our room was great except the bathroom size, it was very cramped. The property is dated and the carpet is worn. It's not up to standard when comparing it the newer IHG hotels. The new Samsung TV had issues with connectivity to the dish. Overall, the value for the dollar spent was good, not great. June 26, 2014
Rated 5.0 out of 5.0 by Great room and Service! Would come and stay here again! The rooms are clean, quiet and the breakfast menu was great. Plan to return here again. June 26, 2014
Rated 4.0 out of 5.0 by Nice rooms and service. Comfortable place to stay. Close to Superman, a casino and some local eateries. Helpful staff. Nice indoor pool. Wookout facility. Priced right. June 22, 2014
Rated 1.0 out of 5.0 by Room smelled like dog urine Checked in late after a long day of driving and my room smelled very strongly of dog urine. Cannot believe the cleaning crew did not notice the smell when they prepared the room. I had to repack all my stuff and move to another room. No real apologies, no discounts, and was moved to a less desirable room. Will not stay at this hotel in the future. June 21, 2014
Rated 3.0 out of 5.0 by Dirty Pool and Old Mattress The pool was filthy as was the hot tup. There were particles in the pool and a film over the top The pull out mattress had exposed springs making it difficult to sleep. June 19, 2014
Rated 2.0 out of 5.0 by Our stay Did not believe it was a good value. The staff was friendly. June 17, 2014
Rated 5.0 out of 5.0 by just passing through Ramon greeted us at the front desk. He was very friendly, helpful and informative about the events in the area. June 16, 2014
Rated 3.0 out of 5.0 by Needs a "refresh" This property is decent and clean, however, it needs the refresh that all HIE are going through. The carpet was a bit worn, and the the doors and walls are showing he signs of overuse. June 11, 2014
Rated 2.0 out of 5.0 by Does have a swimming pool Outdated and old furniture. Not very clean. Food service person was nice and helpful, but food, except for pre-package items were poor. Day clerk was nice, but evening clerk didn't want to honor rate. Would not recommend this hotel. June 11, 2014
Rated 5.0 out of 5.0 by Comfort Great Place to stay at, clean and a wonderful breakfast in the morning. June 9, 2014
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