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Rated 4.0 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by great service check in was very good, food was very good, check out was very good October 10, 2014
Rated 4.0 out of 5.0 by Great hotel for the price Great hotel for the price. Hotels in Paducah much higher. October 8, 2014
Rated 4.0 out of 5.0 by Recent Stay The room and accommodations and front desk staff met expectations. However don't stay here expecting the typical Holiday Inn Express hot breakfast. To go along with that because there were empty slots on the serving line the attendant stated that they weren't putting anything else out. I asked specifically about the sausage gravy but there also was no bacon or sausage. So I guess the biscuits were for butter or jelly only. While the stay was fine up to this point it tainted the whole stay. October 2, 2014
Rated 4.0 out of 5.0 by Good for all but last breakfast Good stay but breakfast was not ready at 6am and I had to leave without getting enough to eat. September 22, 2014
Rated 4.0 out of 5.0 by Wireless internet needs help If you're planning on using wireless internet in your room you may want to request a room closer to the office. Not sure if that will cure the problem or not because we did not request a room change. September 22, 2014
Rated 3.0 out of 5.0 by musty Comfortable room, but musty spell that lingered in room. Toilet rocked . September 14, 2014
Rated 3.0 out of 5.0 by Excellent breakfast bar and air conditioning I enjoyed my stay very much until I discovered residue of dead bugs (assorted) between the sheets, at the bottom of the bed. The air conditioning functioned well, and the room was dark for excellent sleeping. The staff were outstanding in asking if I was enjoying my stay, and recommended a number of interesting places to visit while in Metropolis! September 13, 2014
Rated 5.0 out of 5.0 by My stay in Metropolis, IL I did not have a reservation, came in tired from working and driving a long distance, and expected the normal good service of H I Express and it was about shift change time. I was met with exceptional courteous and friendly service from both shifts. It was just friendly chit chat but boosted my energy level. They were helpful in finding a nearby restaurant with good food. The ladies who cleaned the rooms smiled and returned pleasant greeting as I was leaving. I needed a late checkout and it was extended for my personal reasons. Thank you because it meant a more comfortable drive after I left. September 4, 2014
Rated 5.0 out of 5.0 Decent Little Hotel Nice and quiet, after a hard days work. Easy on and off Highway. September 2, 2014
Rated 4.0 out of 5.0 by Nice, quiet location with a great bed This is a small, quiet place to relax and recharge. The room was clean, the bed was great and the staff was wonderful. I just wish they had better breakfast options, and better coffee! August 26, 2014
Rated 4.0 out of 5.0 by Nice Hotel The hotel was nice, easy to get to off the interstate. It was clean. The staff was very friendly. It was close to a casino in the area and several restaurants. My only issue is that the bathroom was smaller than the typical Holiday Inn Express. It was clean, well lit - just a little claustrophobic. August 21, 2014
Rated 5.0 out of 5.0 by what I expect from a Holiday Inn Express Things were fine here! Traveling with a young child-the pool was a welcome part of the hotel. And breakfast was great for all of us-the pancake machine was a little goofy and the attendant fixed it immediately for my granddaughter! August 19, 2014
Rated 2.0 out of 5.0 by Needs work The TV went out the following morning. Couldn't get NBC. As a priority club memet there was no paper by my door as there are at other Holiday Inns. The clerk during check-in didn't ask if we wanted some water or snack items as they have during previous visits. The motel needs some upgrading. The bed as always was comfortable. Like I said, the Inn needs some work. August 18, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Breakfast Choices Recommendation As always the staff was friendly and efficient. I had a minor problem with the room, but staff was quick to fix the situation. Great hotel, I plan to return. l recommen adding non-sugared raw oatmeal to breakfast foods. For people like me who abhor sugar, I can make my oatmeal sweet enough with some slices of fruit. Thanks. Jack L. August 17, 2014
Rated 4.0 out of 5.0 by Good night's sleep in older hotel. This hotel was not as clean or new as the HIE that we stayed in the night before. This is an older hotel, but the bathroom could stand some freshening up. The caulk in the bath was old and dark and the rooms could stand some updates. Overall, a comfortable stay with a relatively clean room for an older venue. Breakfast choices were somewhat limited, but I got there 15 minutes prior to closing. August 15, 2014
Rated 5.0 out of 5.0 by Visiting Superman Our stay was very pleasant while we were in Metropolis and we enjoyed the small town feel while we were travelling to Shawnee National Forest. August 11, 2014
Rated 1.0 out of 5.0 by Would never stay here again It smelled musty and like a bad nursing home. As soon as we entered our room, we saw a spider and a big bug on the curtain. There was a bunch of brown stains on the wall by the tv at the end of the bed. We could hear people walking around above us. The carpet seemed very old and dirty. The bathroom was very small. You had to open and close the door just to navigate around the toilet to get into the shower. The free breakfast was awful aside from the cinnamon rolls and prepackaged oatmeal and bananas. The juice machine dispensed lukewarm juice. I filled a water cup and then saw a brown floating piece in it when I began to drink that - after being grossed out by the lukewarm juice. There were 3 trashcans around the dining area which were all overflowing with plates, etc. and it was only 8 AM. The worker for the food area was just sitting in the supply room looking at their phone. We also had to ask for pancake mix to be added to the pancake maker. Very grossed out and regretted booking our room there. Will choose another place when passing through the area again. We have always been satisfied with Holiday Inn Expresses, but this was a disappointing surprise. August 6, 2014
Rated 1.0 out of 5.0 by Not a good experience!! Room accommodations were not as reserved. Staff was not very helpful at check in. Several items were reported as not working or needing attention, and were never addressed while we were there. Will not return. The only horrible experience ever encountered with Holiday Inn!! August 6, 2014
Rated 3.0 out of 5.0 by Non-smoking room not available We were able to get a room, but it was a smoking room. Not the most pleasant smell. They tried to help and sprayed some room freshener. Everything else was good. Lots of motels have gone to completely non-smoking. Not sure why this one wasn't. Oh well, it was a good night's sleep and yummy breakfast once we were sleeping. August 4, 2014
Rated 1.0 out of 5.0 Dirty Beds Checked into this hotel and the clerk had us on the second floor and she decided to put us in a room on the first floor, then we had to be moved to another room because the TV did not work. The next room looked ok from the outside, but once we went to bed we found one of the beds to have hair on the sheets, blood on a pillow. The other bed had stains on the sheets, tried calling the front desk an no one answered the phone. The next morning at check out early the front desk clerk was having trouble getting into the computer and seemed more concerned about that issue than to discuss the problems we had. We ended up leaving without our receipt. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The room was roomy and had a comfortable bed. Overall the visit was very relaxing. Convenient to interstate driving. August 3, 2014
Rated 5.0 out of 5.0 by Great Service I loved this stopover on our trip home. It was very clean, great customer service and comfortable rooms. I would stay here again while driving through Illinois. July 29, 2014
Rated 5.0 out of 5.0 by Pillows, breakfast staff LOVED the Firm and Soft pillow cases, labeling those pillows. I need a firm pillow and you gave it to me. The lady who was working at the breakfast the two mornings we were there saw our group of 6 and placed us in an adjoining room we could all sit together. Very thoughtful. July 22, 2014
Rated 2.0 out of 5.0 by Should Have Stayed Somewhere else I arrived at the hotel after driving all day and was very tired. I went out of my way to stay at an IHG location. However, my experience was less than wonderful. Usually, I try to be positive about situations, but through the fatigue, it was difficult to overlook the fact that the deadbolt on my bedroom door did not work and that the internet signal did not reach to my room. Unfortunately, I did not realize these problems until I had already prepared for bed and decided to just go to sleep. However, considering the price for the room and the amount of time I was in the room - literally just sleeping so I could drive again in the morning - hindsight makes me think that I should have chosen a different location. July 17, 2014
Rated 5.0 out of 5.0 by Good value We've stayed here multiple times and the high quality is consistent. July 15, 2014
Rated 4.0 out of 5.0 by One night stay Check in staff very friendly! Room very nice and comfortable. July 15, 2014
Rated 5.0 out of 5.0 by Comfortable beds, friendly staff Staff were friendly, welcomed us upon arrival. Beds are very comfortable and breakfast area has good variety. July 14, 2014
Rated 5.0 out of 5.0 by Metropolis (part 1) Great hotel. Divers rate for Mermet Springs is available. July 9, 2014
Rated 5.0 out of 5.0 by Busy- Busy I stayed during a return trip from Florida and stayed during a diving instruction class time. I have never seen them so busy at front desk and this was my 3 time here. The manager was helping to train new employee and doing a great job too. He helped me get into a suite the same as stayed during prior visits here, which was nice of them to do. This location is very nice place to stop after long drive from Florida and the hot tub helps to relax the muscles nicely. The place was louder than normal, but came down at bedtime. All the staff members here are very nice and will try to stop here on future trips. An added bonus is a very good Mexican eatery for enjoying a good meal, about 1 mile away. July 7, 2014
Rated 3.0 out of 5.0 by WiFi was terrible Hotel had musty smell. Some kind of fans running in hallway. Wi-Fi was terrible. Took long time to ever get connected then was unable to connect to any sites. Staff at desk wasn't helpful. Fellow traveler had same issue. June 29, 2014
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