Rated 4.0 out of 5 by 340
Rated 3.0 out of 5.0 by Noisy Herd Unsatisfied Guest
I have stayed at this hotel previously. Although the floors were lumpy then, the noises in the hotel were not as obvious and the internet worked much better.
This time there was constant running in the halls on the floor above us and in the rooms. It actually sounded as if there was a constant race of 10 or more people running. The internet was slow and I kept getting kicked off. I was unable to use it at all.
My daughters room had a leak in the ceiling from the room above. My television would not work when we first entered the room and had to call the front desk for support.
Although an IHG member, I did not book as such. However, this if the first time I have been displeased.
June 15, 2016
Rated 5.0 out of 5.0 by AMart95 Great stay at Metropolis
The hotel is a little out of the way, but it is worth getting away from the highway noise. I had no issues falling asleep and staying asleep. In the morning, there is a Keurig machine with a serving of coffee ready if you wish to use it. The shower worked properly, had plenty of hot water, and the complimentary hygiene products were of good quality. The only small downside I found was that I was initially unable to connect to the Internet when I arrived, but I was able to solve that with a call to tech support. Breakfast was a great experience. There were many choices for food and I was able to save on paying for breakfast at a local restaurant. All in all, it was a great experience and I look forward to staying here again.
June 14, 2016
Rated 2.0 out of 5.0 by michelle1994 Could have been much better
My stay was decent. I was much less than thrilled with the customer service I received prior to my stay. When I arrived, the front desk person was friendly but unable to help with previous issues I had tried to resolve. The lobby was not impressive. Very barren and walls looked dirty. The room was fairly decent. Nice bathroom. Really old looking furniture. I could have stayed somewhere nicer but it was a holiday weekend and this was more in my price range.
June 13, 2016
Rated 1.0 out of 5.0 by tp1052 Shame about the breakfast
We chose an HIE, vs. other brands (including other IHG) in the area because of the breakfasts. So, we were really disappointed when coming down to breakfast we discover no cinnamon rolls, no pancakes, awful looking muffins & other baked goods, & ham in the eggs (not good obviously if you're a vegetarian). For the latter, fortunately my wife could scrape out all the egg filling, which she was happy to do anyway, because it didn't look very appetizing.
Possibly our most disappointing HIE stay ever. If we are ever in the area again, I am sorry to say we'll be choosing a different hotel; especially considering the price (plus IL taxes).
June 4, 2016
Rated 5.0 out of 5.0 by Fieldstar stay ofn the memorial day weekend
great - very busy as to be expected but everything went well
May 31, 2016
Rated 5.0 out of 5.0 by Miller Tyme Did not see eye to eye at first.
I stopped here after long drive from Florida, 10 plus hours. My wife was trying to help and changed reservation to Mt Vernon location. The front desk said I need to get on computer cancel that reservation and reset it for their location. I was a bit miffed by this as I have stayed in past and never had to do this.
After making the changes the front desk upgraded my room to suite for my trouble and staffer did explain better on rules, to my satisfaction. I will be staying here again.
May 21, 2016
Rated 1.0 out of 5.0 by ronw128 poorly response after i called to complain
Did not care for you suvey style to long of a survey
May 21, 2016
Rated 5.0 out of 5.0 by Max 2016 Manager went above and beyond, staff were all great
Can not say enough good things about this Holiday Inn. We were stuck without a room on Quilt Week and the Manger Vic came to our rescue. The manger and his staff were so friendly and help full it made for a great stay.
The breakfast was fine, better then excepted.
The rooms as well as the whole hotel were neat and tidy.
If we come back to QUILT WEEK, which we most likely will in a couple of years, we will stay here.
May 18, 2016