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Rated 3.6 out of 5 by 134 reviewers.
Rated 4.0 out of 5.0 by Overall okay but windows insulation to be reviewed Insulation problem because I noticed condensation issues creating water leaking from the windows. Continental breakfast only, no big choice Good staff Free wifi November 18, 2013
Rated 4.0 out of 5.0 by Comfortable and well located This hotel is very well located in Mexico City, near some sightseeings and also close to several ways of transportation. All Staff is very friendly and didn't measure efforts in order to assist me. The room is very comfortable, quiet and clean, the only aspect I think that should be improved is the range of Wi-fi access, which was a little poor in the room I stayed, but that didn't interfere in the overall experience and I definetely recommend this hotel. November 17, 2013
Rated 3.0 out of 5.0 by No tv cable Only National channels availa le in my room. The service ifor check in and check out was really poor and so slow, it takes forever... November 10, 2013
Rated 5.0 out of 5.0 by Excellent for Our Business Needs I travel a lot for business and I stay at Holiday Inn Express hotels pretty often. This property was very pleasant. My room was very nicely decorated, quiet, and comfortable with excellent views of the city. The high speed Internet was world class with a nice big desk to work on. This made it easy for me to conduct my mobile business needs. Although we only ate at a nearby restaurant once there are dozens of restaurants within comfortable walking distance. We did not need it, but the USA Embassy is a 5 minute walk. I would gladly recommend this hotel to other business or tourist travelers. October 26, 2013
Rated 3.0 out of 5.0 by Bad smell on corridors and common areas Corridors are closed spaces that smell like cheap deodorant almost like central bus station, very uncomfortable October 25, 2013
Rated 5.0 out of 5.0 by Excelent Option Excelent Option for a business trip to Mexico City, staff is great, room big and clean, breakfast can be little better, but overall a great stay. October 23, 2013
Rated 3.0 out of 5.0 by poor quality in towels towels in very bad shape, dirty carpet, floor in the badthroom October 4, 2013
Rated 3.0 out of 5.0 Needed a room service even it is delivery from out-side Finally I could receive the room service (?) but in the reception. I should go to the reception floor to receive the denner. The Guide shows me that we can receive directly at the room but it was not true. And Air conditioning was not working properly. But the Hotel location is excellent. September 26, 2013
Rated 5.0 out of 5.0 by Confortable room and bathroom, good staf working The international standard hotel where you can take a good rest in comfortable rooms, good bathroom and a good gym room. Special attention for the personnel. Hotel is indicated for people who is in Mexico City for working purposes and want to stay on a good neighborhood. September 4, 2013
Rated 5.0 out of 5.0 Wonderful people, great location Stayed during end August 2013 and would definitely go back to the same hotel again during my next visit. Good, helpful people at the reception, good breakfast and great location with restaurants at walking distance. I would wholeheartedly recommend this hotel. August 30, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express - Reforma Great location, staff and service .... however, the traffic around this site is horrible !! August 27, 2013
Rated 5.0 out of 5.0 by Excellent location. Comfortable rooms. The location next to a mall with a movie theater makes the hotel as a good choice. August 26, 2013
Rated 5.0 out of 5.0 by Only a problem with de Air Conditioned The people who make de cleaned in the room, left the Air Conditioned, always ON, and the room was cooled and the energy used with people August 25, 2013
Rated 1.0 out of 5.0 by What a mess Nothing works there, its probably the tenth time I'm in thehotel and everytime become worst. I asked to have the air conditioner fixed for five times and mo way in have the turbine, yes sound like a turbine, fixed. I delivery laundry on a wednesday evening and got back it friday evening? Everytime I asked about is a new history, nobody cares. I asked to talk with the manager, was informed that he was the last day a hotel employe told that they don't have a manager!! Same week I was in San Luis Potosi and Plaza Dali Holiday Inn...what a difference. I guess that the only solution for the Reforma is as the name means a BIG renewal starting with the staff. August 22, 2013
Rated 4.0 out of 5.0 by Well Located, a little bit expensive for its facilities, but Ok Well Located, a little bit expensive but Ok. The hotel is almost in the middle of Mexico DF, close to the “Zona Rosa” and next to the mall Reforma 222 with a lot of choices for shopping and restaurants. The Room is Ok, good size and not too much noise if you stay in a high floor. An improvement in TV, Cable service and clock radio will be desired. The service definitively is not the best considering Mexico standard (Very good). Some times the speed to answer is low and they can´t get rid of the manual of procedures. However is not bad and I will stay again. August 20, 2013
Rated 1.0 out of 5.0 by terrible service i'm currently a platinum member and I always try to stay at an IHG hotel. I ways have a pleasant stay anywhere I stay but this was my first time in reforma holiday inn. from the moment I stepped in the front desk was very rude and zero personality. once I checked in I left my headphones on top of the bed along with my passport. once I returned I was headed to the gym only to find out my head phones were stolen out of my room. I went to the front desk on 3 different days and they basicallyfused to help me, by the way I spent $250.00 for the head phones. in the bathroom they offer a complementary bottle of water. the only prob was that the bottle was already open, god know how long that's been there. over all from someone who travels 20 days per month, I would never recommend this place to anybody. August 11, 2013
Rated 3.0 out of 5.0 by Great room size The facility has a great location, close to almost everything, the problem is when there is a rally at Paseo de la Reforma street. The hotel staff is not friendly, seems that they do not have a commitment for their jobs and for the company they work for. August 9, 2013
Rated 5.0 out of 5.0 by Marvelous experience If you are planning to spend some time at Mexico City, do not miss the opportunity to stay in one of the most convenient hotels in the city: Holiday Inn Express Reforma. It has beautiful and comfortable rooms, big enough to hold a family of five. Clean, well equipped and a wonderful view of Reforma Avenue. Furthermore, it is in the middle of a prestigious mall. I highly recommend you to take advantage of the touristic bus that stops by. Hope you enjoy it as much as we did. August 8, 2013
Rated 3.0 out of 5.0 by Nicer staff is expected Most of the staff is very nice, except for the valet. The person in charge of parking the cars was very rude. If I'm paying for a service I expect people to be nice otherwise I wouldn't be paying for it. The two experiences I had with this person weren't satisfying at all, first the night I arrived, then the morning I left. You have a huge improvement area right there. August 5, 2013
Rated 4.0 out of 5.0 by Good Hotel, Good Location This is my second stay at this property. I stayed 2 nights. Booked a standard room and was upgraded to a suite (had to ask) for being a platinum member . Front desk staff spoke decent English and were friendly. Suites are on 1st floor. Room had plenty of space, 2 bathrooms, bedroom, living room, balcony. Decor was average. Yes, the beds are hard, but I slept well. Shower had very low water pressure. Received breakfast vouchers and had an ok breakfast. Not too many choices, cereal, eggs, bacon, beans, chips, salsa, fruit, yogurt. More than the average Holiday Inn Express. If you want good coffee, there is a Starbucks just out the front to the left in the shopping area. Speaking of which, the hotel is right next to a large multi-level shopping area with a few restaurants. No worries about safety here, safe to walk around all day and evening. If you want a good meal (breakfast, lunch, or late dinner) then go out the front door to the right a couple of blocks to VIPS. It's like a US Denny's but better. If you need to get to the airport, ask the front desk for a taxi. It should cost $25 and takes about 20 min. without traffic. I would stay here again. August 1, 2013
Rated 4.0 out of 5.0 by Excellent value I travel to Mexico about 8 - 9 times a year. I always stay at the same hotel but this time the hotel I stay at was fully booked. Due to my IHG membership I booked this hotel without much expectations. If you are going to Mexico in Business, the hotel is perfectly located for easy access to all points in Mexico City. If you are there on vacation the central avenue of Pase de la Reforma is right there. From the hotel you can go to the main museums in Mexico, visit the antique markets of Zona Rosa, etc. For the value it is one of the best. July 31, 2013
Rated 4.0 out of 5.0 by Old Cloth Hangers This hotel probably has the oldes hangers in the world, almost impossible to properly hang pants. AC is a bit noisy and gym not good. Also water in the shower all of a sudden comes out boiling making it very uncomfortable. Overall I think is overpriced for what you get. July 31, 2013
Rated 4.0 out of 5.0 by Great ubication! Excelent ubication! the room was comfortable, and it feels the atmosphere very quiet and safe. July 31, 2013
Rated 3.0 out of 5.0 by HARD BEDS Four nights of sleeping on super hard beds. I was very disappointed. The layout of our room was very tight no place to set 4 mid-size suite cases. There were too many tables that were useless. The food was good but there was not a variety. The location was perfect and felt very safe. July 30, 2013
Rated 3.0 out of 5.0 by need more attention for the parking service to much time for the parking services, from 20 to 30 minutes... too expensive (12 USD daily) July 26, 2013
Rated 4.0 out of 5.0 by Great location, comfortable room and very comfortable bed and good value. Almost perfect, but... the staff was unable to leave regular coffee in the room, it was always decaffeinated (I was there for 3 nights). The last night, after I requested it, I was told that regular coffee was on the way it never arrived. Is it that hard to leave a pouch of coffee each one? July 24, 2013
Rated 4.0 out of 5.0 by Room Cleanliness I'm retorning several times during moorning and The room has not been clean until I was advising front desk July 24, 2013
Rated 3.0 out of 5.0 by Good service The personal has exelent service acttitude and supported me solve a problem with my reservation. ;) July 23, 2013
Rated 3.0 out of 5.0 by Baños un poco sucios El Hotel cuenta con salón para desayunos, no existe room service. La ubicación le ayuda mucho al tener un centro comercial a un lado con todo tipo de restaurantes y tiendas. El único detalle que tuve fue el sanitario, que presentaba suciedad en el exterior. Hay que pulirse un poco más. Excelente ubicación. July 23, 2013
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