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Rated 3.9 out of 5 by 174 reviewers.
Rated 2.0 out of 5.0 by ongoing problems we travel to this area about 10 times a year. The past few visits we were disappointed with the serice and amentities Also second day room is not restocked will full compliment of towel, shampoo, coffee and cups, cold and hot... In the future when we travel to this area. We will travel; a little further and stay in Swansea, MA March 9, 2013
Rated 4.0 out of 5.0 by problems with room key overall ok but room key did not work after first night this happened again after second night after having breakfast had to go to front desk to get a new key Several small personal items(no real value) apparently thrown out by room cleaning staff February 2, 2013
Rated 3.0 out of 5.0 by Sock in my bed Its very upsetting as guest on a romantic weekend to get into bed only to find a previous guests dirty sock underneath my sheets. The front desk staff were "fantastic" but i find it unacceptable that the general manager couldnt find time to contact me via email with an apology (especially sice ive been a platinum member for years. January 15, 2013
Rated 5.0 out of 5.0 by Great Service Hotel was awesome.... clean, neat and the staffed help out with all my questions. December 12, 2012
Rated 4.0 out of 5.0 by Room great, breakfast an issue THe room was excellent with nice new fluffy towels. However, the one morning for breakfast, the cereal was subpar (imitation cherrios and only two choices), we got sour milk of fat free and had to get a new bowl of cereal with 2% reduced milk. THe bananas were strange....seem as if full of air and warm. New pones put out were much better, after we had had ours. Need to step it up with the breakfast. December 11, 2012
Rated 4.0 out of 5.0 by Everything great but the breakfast I have stayed at this Holiday Inn Express many times and always enjoyed a good stay. Unfortunately, I was very disappointed with the breakfast offereing this time. The cerial was stale, eggs were cold, bread was hard. I know there weren't many customers at the hotel during the days that I was there, but that is no excuse for the leftovers that were being served. December 11, 2012
Rated 3.0 out of 5.0 by SO MUCH CONFUSION We have so much confusion with or t stay. The hotel staffs are not properly trained. eventhough we booked long time ago, they were not able to find our reservation. So we have to wait in the line , for other customers to finish their check in. That was absolutely not fair to us. The hotel staffs attitudes were very bad. I wont stay there again or recomend to others. December 9, 2012
Rated 4.0 out of 5.0 by As expected, but skip the breakfast. The 'free' breakfast was horrible, and this is coming from someone who is not picky and can handle anything. The microwaved eggs were not even close to being somewhat enjoyable. The cereal tasted like cardboard - how can you mess this up unless you are using cereal from a year ago? And get this, the bananas and apples were even bad. So, while the room was as expected, do not count on the breakfast. November 30, 2012
Rated 3.0 out of 5.0 by Good Stay for Good Price Facilities were average-nothing spectacular but room was clean (except showerhead which needs to be replaced). Close to Newport Naval Station. Restaurants nearby-some with delivery. Priced right for service and facilities. November 25, 2012
Rated 4.0 out of 5.0 by Pleasant stay Nice, quiet property, convenient to central Newport. We originally planned to stay for just a night, but decided to come back for another night (see next review) November 21, 2012
Rated 2.0 out of 5.0 by fair service Bed was not made each morning, shampoos and soap not replenished, pool water was too cold. unsupervised teens were very loud, had to ask for a room change. Same teens were unsupervised in hot tub and pool area and they were running in the halls yelling late at night.. Unsure if they were even with any adults. Curtains were very dirty, tub was oddly narow shape which made it feel unsafe. Breakfast was poor. Only good things were coffee, yogurt and cinamon rolls, rest of the food was very unsatisfactory. November 18, 2012
Rated 5.0 out of 5.0 Great time Enjoyed using the gym and since my husband had a business mtg in the morning they allowed me to check in early which was GREAT!!! October 26, 2012
Rated 1.0 out of 5.0 by Stay away from Room 104. Only book on the second floor. We stayed last weekend. The room was fine. The walk from the parking lot and front desk was short. However, we got NO SLEEP. All night there was an on and off sound of water rushing thru pipes. It seemed like our room was an echo chamber for every toilet flushing on the upper floors. We finally turned up the TV on an all night news channel to drown out the sound to get to sleep. We reported it the next morning and the Front Desk attendant said "we'll look into it." This can not be the first time anyone has experienced this level of noise! Only a magnum of coffee got us thru our long drive home the next day without falling asleep at the wheel. October 25, 2012
Rated 5.0 out of 5.0 by Trusted Hotel We prefer to stay at Holiday Inn Express. We always know what we will get. October 19, 2012
Rated 3.0 out of 5.0 by Not up to Holiday Inn standards! Very disappointed this this visit and Holiday Inn Hotel. Bathtub was very dirty, stained and rusty. Ran out of food at Express Start breakfast. No bacon, biscuits, hard boiled eggs, coffee, cinnamon buns or fruit on Saturday morning. No eggs, sausage, or cinnamon buns on Sunday morning. I had to wait over one half hour on Saturday to get a cinnamon bun. The front desk clerk was covering front desk and also breakfast. Also, no welcome gift bag or newspaper for priority club members which I am so accustomed with all of my other Holiday Inn stays! October 15, 2012
Rated 5.0 out of 5.0 by Decent hotel, but way overpriced The Intercontinental Hotel Group's hotels are no different than any other hotels, but they charge much more for their rooms than other chains. Why, I don't know, because one can get the same level of comfort and service at a much lower price from just about any other chain hotel. October 14, 2012
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