Rated 4.0 out of 5 by 50
Rated 1.0 out of 5.0 by SPH44 Noisy
Currently this hotel is under remodeling and they do not tell you that when you make a reservation! The breakfast area is unavailable and what breakfast they have is very limited...not what I have come to expect. Snow removal was done between 3 - 3:30am. Construction workers were still making noise after 10pm...not very much sleep. I had a newly remodeled room tub faucet wouldn't stop dripping and shower water was luke warm. I have stayed here many times due to this being one of our corporate hotels, I am letting our corporate travel area to aviod this hotel until the remodel is complete.
January 29, 2014
Rated 4.0 out of 5.0 by NeedingGrace Nice room, bad jacuzzi
The room was good, no real complaints. Great for the price. But the jacuzzi was extremely loud. To the point that I was afraid to use it out of fear of annoying my neighbors...otherwise, great experience.
January 12, 2014
Rated 3.0 out of 5.0 by 4FmrMN Under construction experience
We have stayed at this hotel numerous times due to its location and fairly decent pricing. There have been issues getting maid service, a TV to work, etc., but the staff generally helps out. However, this recent trip was a big disappointment. When we made our reservations no one bothered to tell us that they are renovating. Things were a mess, we were always stepping around the workers, only partial breakfast service was given and forget about trying to rest in your room past 7:00 am or during the day. Unless you like listening to hammers, drills, etc. This was supposed to be a vacation.
When we truthfully answered the staff about how our stay was, they informed us that it was management's decision to wait until people checked in before telling them that they were renovating and that customers would be given the option of finding another hotel. First of all, no one said a thing and second, who wants to find another room after driving in a car for 6+ hours? This is a horrible way to treat repeat customers. I'd like management to try spending their vacation in that!
Well, hopefully the much needed renovation is done soon but from what we could see, they were cutting corners. The carpet was nice but the doors were the same old ones where you can see out into the hallway through the crack around the door. I hope they get it figured out. Like I said, it's a convenient location for us. I would try once more, but that visit would have to be stellar.
January 8, 2014
Rated 2.0 out of 5.0 by Small business CEO It's okay.
As a business traveler who spends over 100 nights per year on the road I was less than impressed with what I have come to expect at Holiday Inn Express. Granted, I've stayed at worse hotels, but this wasn't what I was expecting. If the price is cheap I would come back again, otherwise I will stay elsewhere.
January 5, 2014
Rated 4.0 out of 5.0 by Sharrie Friendly staff during renovations
We stayed at this hotel over the Christmas holiday. The staff was very friendly at the front desk and quick to assist us when they found out room service had not visited our room during the day. The hotel was undergoing renovations during our visit and the contracted workers were very polite and waited patiently for the next elevator when guests were waiting to use the elevator. They also held doors for us and spoke politely while we attempted to make small talk. We are eager to stay again in one of the newly renovated rooms.
December 31, 2013
Rated 3.0 out of 5.0 by sony good service
We stayed here for 4 days at thanksgiving and again for one night at Christmas,,,, the sheets need to be replaced and the beds are not great!! The staff is wonderful.. There was some construction and elevators and some halls were dirty but I think it was because of the construction. We would stay there again because it is close to family and a good value.
December 27, 2013
Rated 5.0 out of 5.0 by Chris661 Great customer service and nice room
This hotel exceeded my expectations. The king room was spacious and clean. The breakfast was excellent, and Octavia at the front desk went above and beyond to assist me.
December 22, 2013
Rated 3.0 out of 5.0 by sony Great service and clean room
The breakfast staff was superior, the food was always available no matter how late you came to breakfast. The desk staff was helpful, the motel was close to my daughters where we had Thanksgiving so would use the facility again. The bed was not the greatest, I slept on the window side and my bed squeeked and was uncomfortable. it might be time to replace some beds.... thanks for giving me the opportunity for feedback.
December 4, 2013