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Rated 3.8 out of 5 by 195 reviewers.
Rated 3.0 out of 5.0 by Poor telephone Customer Service Shop and compare for the best affordable deals...Holiday Inn may not be the best place to stay with hidden cost for parking and shuttle rides to the airport. September 7, 2014
Rated 5.0 out of 5.0 by exceptional staff Breakfast was great-huge variety of items, but front desk staff went out of their way to reheat our evening meal in their microwave and even provided us with real plates and utensils instead of the Styrofoam container we gave her. Beds also very comfortable. Airport van drivers were also very informative and friendly. September 6, 2014
Rated 4.0 out of 5.0 by Reasonable price for proximitary to airport For the price I paid, it met my expectations. The location is easy to find near FRA, near to a gas station and near a German and Italian restaurant. September 1, 2014
Rated 5.0 out of 5.0 by Great place to stay near Frankfurt Airport Friendly and helpful staff. Nice breakfast. Prime location near A5 to start day trips. Most important factor to choose is being close to Frankfurt Airport. August 29, 2014
Rated 5.0 out of 5.0 by Jaro We are used on the way home. Nice, good, clean, cheap hotel. We are recomended! August 23, 2014
Rated 5.0 out of 5.0 by Nice place for overnight stay. I booked this hotel for an overnight stop as I was driving to Austria. I have stayed there before. It is well placed and easy to find. I was greeted as an IHG member but not as a Platinum member. There was only one person at check in so I had to wait 5 minutes or so to get checked in. I speak German but the check in clerk did offer to speak English, which was nice although I said that German was OK. The room was clean and comfortable and the internet service was good. Breakfast was very good with a good selection. I was offered extra points as a Rewards club member but no upgrade as a Platinum member nor was I given one of the members rooms of which there was a whole lot on the same floor as I was on. Overall I would recommend this hotel to anyone. August 21, 2014
Rated 4.0 out of 5.0 by Very good value for the money I stayed there with my family in family room. Very good value for the money. Staff was extremely kind and friendly. Breakfast was fair. Only thing is that water in the bathroom was not warm enough, almost cold. We could take a shower but it should be fixed. We informed staff about it on check-out and they seemed to be very interested to fix it. August 21, 2014
Rated 2.0 out of 5.0 by HOLIDAY INN Make sure the front desk has made sure the room has been prepared and not still occupied August 19, 2014
Rated 4.0 out of 5.0 by good choice for short stay the staff upon check in and check out were very helpful specially Mr. Amine. the shuttle service was super. the rooms are bet small. August 19, 2014
Rated 4.0 out of 5.0 by Good Hotel The hotel is close to the airport but far enough away that you are not bothered buy the hassle of being at the airport location. The hotel was nice and relaxing. August 18, 2014
Rated 4.0 out of 5.0 by Estancia familiar El hotel sorprende por su buena relación calidad precio. Las instalaciones son buenas y cerca del hotel hay dos restaurantes (uno alemán y otro italiano) a los que se puede ir andando. La habitación familiar es un poco escasa pero suficiente para sólo dormir. El desayuno buffet es correcto y la calidad de la comida es buena. August 18, 2014
Rated 5.0 out of 5.0 by muy buen servio Viajamos con mi marido por Alemania y algunos otros países, así que hemos estado hospedados en varios hoteles, y en el Holiday Inn encontramos más servicios con mejores precios August 16, 2014
Rated 1.0 out of 5.0 by Don't Stay In This Hotel We arrived around 7pm.people work there are rude and unfriendly. We had a reservation for two rooms for one night. AC did not work in one if the rooms. When we asked for repair or move to another room they said they cannot do that (without any reason). Rooms are very small, old, smelling bad and beds are very uncomfortable. We are flying back to US in two weeks via Frankfurt airport and will stay in another hotel at the airport. Stay away from this dumpy place and rude people. August 13, 2014
Rated 4.0 out of 5.0 by Three holiday inns in frankfurt didn't know which one to call We stayed on points and booked because there is a " supposed" free shuttle to the airport and back. When we arrived at the airport we located the call board for hotels however, we weren't sure which holiday inn we were staying at. Of course we called the wrong one and had to call again. The shuttle driver was very informative giving us helpful information on the trains and shuttles and restaurants. The staff at the hotel were very friendly, professional and helpful and remained calm as they were bombarded with a Chinese tour group that was very demanding. The staff recognized our platinum status and provided us with drinks and a member room. The breakfast was typical of all holiday inns. There are two restaurants located within a short walk of the hotel. One is an italian beer garden the other a German beer garden The food was decent. We booked the shuttle back to the airport so we could catch a train to the city center and the front desk charged us 10 Euros. A one time fee? We took the shuttle to the airport caught the train and three stops later we arrived at the main train station. The shuttle also picked us back up that evening, although we had a half an hour wait. We also booked the shuttle for 6am so we could catch our departure flight back to the states. The shuttle was prompt. A good hotel. August 12, 2014
Rated 2.0 out of 5.0 by Poorly cleaned room Sadly, my experience was what I would expect from a hostel. The hotel shuttle is 5 euro per person which,ost people are not aware of until they are already inside and read the sign. The driver was rude. The bathroom floor was dirty with some sort of body fluids from a prievious guest in the corner. The curtains were torn and coffee cup was broken with the other being chipped. Obviously this place has high turnover of guests. The restaurant recommended at the campground across the street had below average food. Overall it was a disappointing experience. I will not stay there next time I return to Frankfurt. August 10, 2014
Rated 4.0 out of 5.0 by Easy access to the airport - staff was very friendly Staff friendlier than both the managers I ran across. Both the managers ( day time and night time) were stiff and not very friendly but other staff was very helpful. We left a few bags at the site which was huge benefit for us and added to the value of staying at Holiday Inn Express. Even the breakfast service staff was very friendly. Hotel was busy with tourist buses - but the staff make sure everyone was well attended to. Kids/family friendly -- good value for the money. August 10, 2014
Rated 4.0 out of 5.0 by Good value for money excellent location just off motorway, great service from staff and rooms clean .cold breakfast very good and i enjoyed it.Shame the hotel does not offer evening meals but across the road there are two great restaurants one German and one Italian.fantastic places as well August 9, 2014
Rated 4.0 out of 5.0 by Overall a great value. Attentive staff. My wife and I discovered this out of town(Frankfurt) hotel several years ago when we began leasing a car for vacation as opposed to to renting. We like the shuttle service available from FRA. This year we rented a car but were able to begin rental on our timeline which was after one relaxing day/night at IHG. We will be back again as this is now how we begin our German-based vacations these days. August 8, 2014
Rated 3.0 out of 5.0 by Good Hotel but poor service at front desk The hotel is close to the airort and works well to catch an early flight, There is no hotel restaurant but there is an Italian restaurant 200 meters away that is very good.The problem was that the woman at the desk at check-in was having a bad day. Asking any question was not a good idea. August 8, 2014
Rated 2.0 out of 5.0 by Smoking rooms We were put in a smoking room in the smoking floor. Our request of a non smoking room was dismissed because of non availability. No effort was shown to find a solution. The hotel has four floors and the fourth floor is for smokers. I think it is too much to have about 25% of the capacity for smokers. August 8, 2014
Rated 5.0 out of 5.0 by accessibility of hotel to airport It was a great experience to stay at this Holiday express.The price is excellent & breakfast is great. Shuttle bus is available at the airport & only charge one way in euros. August 7, 2014
Rated 2.0 out of 5.0 by Schlechter Service an der Rezeption Ich habe in der Einzelbewertung die Mängel bereits genannt August 5, 2014
Rated 4.0 out of 5.0 by Good to come back Always a pleasure, simple and easy, not too much hassle. Exactly what one can expect from an HI Express. Will come back for sure next time when I am in the neighborhood. August 2, 2014
Rated 1.0 out of 5.0 by poor customer service mind itself Never have service mind for the custimers. I could find dead ant bodies here and there on the wall. Towels look nor clean. Air-conditioner did not work even during summer. They did not check if it works or not. I think they knew it but just gave me a room. They showed unpleasant face against my cliams and never apologized at all. Worst worst staying experience. Never recommand at all. August 1, 2014
Rated 5.0 out of 5.0 by Hotel mit guter Führung alles in allem waren wir sehr gut aufgehoben und haben uns wohlgefühlt. Das aufmerksame Personal war sehr aufmerksam und freundlich. Einzige Einschränkung: Das Bett hätte etwas breiter sein dürfen. July 31, 2014
Rated 4.0 out of 5.0 by Great airport hotel We enjoyed the this hotel on our way into and out of Germany. It was close to the airport, staff was pleasant, room was good value and the breakfast was great. Only downside was that in our second stay the pillows were pretty lumpy. Not enough for us to switch but enough to grumble momentarily about. July 30, 2014
Rated 5.0 out of 5.0 by Great value The facility and staffs were great. Had a great experience while spending 2 nights in Frankfurt. Breakfast choices are good. Staying at Holiday Inn Express is the best when traveling with kids. The free breakfast is a great help. The staffs were helpful and nice. July 27, 2014
Rated 5.0 out of 5.0 by easy place to stay We stayed here on our last night before returning to the US. The location was great, the service was great. The bar and breakfast were both great. It was a perfectly lovely hotel, with notably kind and attentive staff. July 24, 2014
Rated 1.0 out of 5.0 by very inferior towels, lousy beds i would never stay at this holiday inn in frankfurt again July 22, 2014
Rated 4.0 out of 5.0 by mayores opciones de holiday inn La gran ventaja de sus hoteles es la regularidad en la calidad de las instalaciones y en el servicio. Soy miembro del club de IHG Holiday inn y me gustaria que tuvieran hoteles en lugares en los que desafortunadamente tuve que hospedarme en hoteles que no fueron de su cadena tales como Suecia, Dinamarca y Noruega. En esta oportunidad me hospede en 8 hoteles holiday inn en Alemania y en 8 hoteles que no eran de su cadena, ojala en mis siguientes vacaciones consideren instalar mas hoteles de su cadena para que de 16 hospedajes las 16 puedan ser en sus hoteles. July 21, 2014
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