Rated 4.3 out of 5 by 101
Rated 3.0 out of 5.0 by Phyll64 comfortable rooms and beds - housekeeping service could be better
We've been staying at this particular Holiday Inn over the past ten years off and on. Overall things were fine. The bathroom looked a little worn: paint chipping off the door, floor grout not very clean looking, bathtub not very clean looking. We only had one clean bath towel and two hand towels left for us after the first day. We had four people in our room so I had to go to the front desk to get more clean towels.
July 25, 2014
Rated 3.0 out of 5.0 by DeniseP No recognition for Platinum Elite
No recogntion (verbal or otherwise) for IHG Platinum Elite. No bonus Points offered for Platinum Elite upon check in. When late check out was politely requested for Platinum Elite the woman at the desk rudely replied 'noon'. This was on a Sunday when they weren't busy for that night so there was no reason not to provide the late check out perk for Platinum members. The room was spacious and the fridge microwave set up worked well.
July 25, 2014
Rated 4.0 out of 5.0 by midPA-July2014 Pleasantly surprised
I had to walk out and back into the hotel to make sure I was in the right place - seemed too elegant for what we were expecting from an "Express" hotel.
Everywhere I went in the hotel was shiny clean sparkling. After the first night of stay did I come to realize their complementary breakfast was a "hot" one - cheese omelet was a nice way to wake up. That is also when I discovered they had a hot tub
July 24, 2014
Rated 5.0 out of 5.0 by papa 311 Great sevice
In spite of a large weeding party staying at the hotel, service was very good, including breakfast.
July 23, 2014
Rated 5.0 out of 5.0 by VeryHappy1 A great night sleep
Great Staff with a Clean Hotel..... I felt as if I am a regular walking in as they greeted and welcomed me as an old friend. That was a nice touch
July 22, 2014
Rated 4.0 out of 5.0 by littlemelch Gluten concerns still being ignored
I've written about this several times (and I have to be at this hotel for work regularly) and either the management doesn't get it, or the caterers don't get it. I have Celiac and people with gluten sensitivity are a growing number of the population. This hotel very kindly has a meal set out for guests at 6:30 but it is ALWAYS two PASTA dishes and a salad. I have asked over and over for one of the pasta dishes to be made of rice instead of pasta. Each time I'm there, one of those dishes would be great with rice. And easy to do with rice. And equally cheap. By doing 2 pasta dishes, most guests can enjoy it. By doing one rice and one pasta dish, 100% of their guests can enjoy it. I just don't get why this is so hard to do. My crusade goes into Year 2...
Thankfully, breakfast includes eggs and sausage and yogurt for people who can't tolerate gluten. I love the little omelets and the sausage.
Finally, I have commented about their not acknowledging tea drinkers because they leave only one tea bag in the room. For awhile they left more tea bags for me but now that I'm a GOLD member, they stopped doing that.
July 19, 2014
Rated 2.0 out of 5.0 by jemain8 More attention to detail would help!!!
I checked in at 1AM on a Friday Night ..Traffic tieups in NYC...
I was so glad the receptionist said" you and this other guest have the last rooms..".(HI policy not to over book is a good one) I had hoped being later than I had mentioned; I would still have a room...
.She was wonderful checking me in and setting up alarm time...
If it was my hotel there are two things that I would change...
Bathrooms are very important and when they smell because the shower curtain is mildew or sour its an immediate turn off.
Then it makes you wonder if they used a dirty rag to clean floors and the counters...when that has an unusual smell as well. Not a good feeling...
Second the breakfast is out of the can...I recently stayed at a Bestwestern in Delaware ... they had fresh you makeem waffles bananas , and hard boiled eggs yogurt cereal and coffee.with real milk & cream By contrast you had plastic looking microwaved omeltes, microwaved bacon ,
cereal, but your cream was not real and the2% tasted like parmalate as well ... I had a banana , the coffe with the parmalate I had a few sips and the disposed of it .. I did not see
any hard boiled eggs . The hotel being fill there was no where to sit at 8AM... I asked if they had a patio and the morning receptionist , unsympathetic she said" no ... just bench out front which was occupied and then another metal one on the side > It was wet from the dew so all there was was a dry rock.. Needless to say your care about your clients start to the day is not on the top of your list ... it is just perfunctory
July 15, 2014
Rated 5.0 out of 5.0 by 3D vacation Relaxing after a long drive
Very welcoming atmosphere to long-distance travelers.
July 14, 2014
Rated 5.0 out of 5.0 by Sujay Comfortable stay
Our stay at this hotel was quite comfortable. My main reason for stay at this property was an overnight stay on my way back home. The beds were comfortable, rooms were OK and breakfast was also good. So overall a nice overnight stay , exactly what I needed.
July 5, 2014
Rated 5.0 out of 5.0 by Jen2014 Great Hotel and Staff
Moved to this hotel from Budd Lake Holiday Inn because it was unsatisfactory. The hotel and staff at Mt Arlington restored my faith in Holiday Inn hotels..
Only one negative not enough room in the dining area to eat breakfast. Had to take to our room each morning.
July 4, 2014
Rated 5.0 out of 5.0 by Merr Sparkling clean, friendly place
This was a lovely surprise; value, friendliness and sparkling clean facility this close to a metropolitan area.
July 3, 2014
Rated 2.0 out of 5.0 by Sarah9465 Disappointed
I stayed at the hotel for a wedding. The hotel overbooked the rooms and was unable to accommodate all the guests as promised. The hotel then messed up the shuttle to the ceremony and was argumentative in trying to fix the problem. I will not stay in this hotel again.
June 25, 2014
Rated 2.0 out of 5.0 by Wedding6-2014 Wedding Guest
The room was comfortable but the front desk staff left much to be desired. Especially the night staff.
They offered no help in resolving shuttle problems from the wedding we attended. They were surly and augmentative.
I would be hard pressed to use this facility again.
Your terms and conditions are too restrictive and do not allow for true review without fear of reprisal. I only agree to them to allow me to file this review.
June 25, 2014
Rated 5.0 out of 5.0 by PeterPeter01 nice place 30 min. from GWB
I have constant allergies, but I never coughed ONCE in this hotel. Nice HIX breakfast, but I wish they had lower-salt alternatives. The Jacuzzi was super-clean and comfortable. The gas fireplace was a perfect match.
June 23, 2014
Rated 5.0 out of 5.0 by luv2travel77 Good Internet connection, conveniently located
Conveniently located right off Interstate 80. This location had the best Internet connection of the few Holiday Inn's I've stayed. It was relatively fast and reliable. (Keep it up!) The free breakfast is what you expect of a Holiday Inn Express location. Variety is good. The fitness room needs to have its equipment replaced. The machines are really old and don't work well at all. Overall, it is a great hotel and I would consider it again when coming back to the area.
June 20, 2014
Rated 5.0 out of 5.0 by E-train Good
The hotel was more than I had anticipated. I stayed at your Hoilday Inn in Mt.Olive, and found this Holiday Inn Express, way nicer than that one.
June 19, 2014
Rated 4.0 out of 5.0 by MGunsCarr711 Marine Review
As a retired Marine I'm use to traveling and stay in facilities from one extreme to the other. So my expectations now are very finite, there either there of there not. This facility meets the requirements necessary for short stays and it proximity to Cracker Barrel helps a great deal. However all other needs require a short drive adding to the overall cost / overhead. Meals, room, etc short stay needs are as expected.
June 17, 2014
Rated 5.0 out of 5.0 by none 103 Nice place
Nice place to stay convent to highways and friends.
June 9, 2014
Rated 5.0 out of 5.0 by ClaudiaR67 Quick Overnight
Nicely located off interstate, was barely there 9 hours, but did the job. Appreciate the two queen beds and pull out traveling with teens. Pillow selection was a nice touch, found a bit of halway noise after a long day of travel interupted my sleep but noone else in my family.
June 5, 2014
Rated 5.0 out of 5.0 by Xfildchild Well-maintained hotel with friendly staff
I stayed here overnight on Memorial Day weekend. It was very busy, as there were two weddings staying at the hotel, but the front desk staff was still very attentive and helpful, and gave me a lot of attention. The room was very clean and comfortable, and the Jacuzzi tub was really a nice treat!
June 5, 2014
Rated 5.0 out of 5.0 by ariele Good size rooms and comfortable beds
This hotel was conveniently located to Newark airport where we had to pick up a guest. Comfortable beds, great space friendly staff.
June 4, 2014
Rated 4.0 out of 5.0 by MK1950 Reservation accuracy
The reservations were not always accurate. Plz work on training.
May 26, 2014
Rated 5.0 out of 5.0 by Karrs Great choice
Always stay here when within 50 miles of whatever function attending never disappointed
May 25, 2014
Rated 5.0 out of 5.0 by mickey32 Relaxing Stay
The employees were all very nice and made me feel at home during my stay.
May 23, 2014
Rated 4.0 out of 5.0 by TinkerToy395 your advertizement signs
everything was good we had a problem on 80 you should have better signs saying exactly were you are. we passed Crackel Barrel 3 times but did not see the Hotel behind all the trees. they were in full bloom & u could not see the hotel in a small shopping center entering the lot Crackel Barrel has a BIG sign u have a little H that doesn't cut it for out of towner's
Please make your sign BIGGER
You had our reservation you did not put the air conditioner on in the room it was 80 degrees when we got there in the room
it would have helped if the air conditioner was on
other then the sign & air conditioner being put on evrything was wonderful thank you for a great Breakfast & the complimentery home made cookies at the desk
May 15, 2014
Rated 5.0 out of 5.0 by MikeG66 Space
Love the treatment for being (an earned) a Platinum IHG member.
May 5, 2014
Rated 4.0 out of 5.0 by KU78 Great place to stay.
Neat area; close to Cracker Barrel. Easy access to highways and local attractions.
March 30, 2014
Rated 5.0 out of 5.0 by GymnasticMom Sleep Quality
Loved the pillows & the comfortable bed. (Nice quiet hotel!) The only thing I would recommend. Is a better system of breakfast utensils, plates & napkins, so the breakfast line flows more efficiently.
March 28, 2014
Rated 4.0 out of 5.0 by Pattyd51 Great beds & pillows
All in all I had a very nice stay here. Many amenities (coffee pot, microwave, fridge, breakfast & dinner available! etc). My only criticism would be the very scratchy, stiff towels! However, their scratchiness was negated by the unbelievable fluffy & plush pillows (and plenty of them!) I'd rate this place 4 3/4 stars.
March 13, 2014
Rated 5.0 out of 5.0 by cousingeorge Good choice
the front staff person was very helpful in providing area directions; very cordial; room was clean and quiet.
February 26, 2014