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Rated 4.3 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Great stay! Our first time in Pittsburgh and we love the city. This location is right in the midst of a clean and newer shopping area. Dave and Buster's near as well. A newer hotel property with friendly staff. September 6, 2013
Rated 5.0 out of 5.0 by Very Comfortable bed and great service I enjoyed my stay at this Hotel rooms were a little small but neat and clean within walking distance of shopping areas. The only drawbacks were no swimming pool or whirlpool, and no fridges or microwaves in the room other than that I enjoyed my stay. September 5, 2013
Rated 5.0 out of 5.0 by Good price and location A relatively new Hoiday Inn Express. A good price for the area and the rooms are nicely appointed and beds comfortable. Located in the busy Waterfront Mall area so that is either a good thing if you like to access the shopping and things to do, or bad if you are looking for something a bit more secluded and in a quieter neighborhood. If you are also looking for extras like a swimming pool, whirlpool and a sauna - you will not find any of those here. They do have a rather small gym but that is about it besides the standard Express breakfast which was good. September 5, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean I was greeted with a smile and a small token (bag with water and snacks). I then arrived at my room and it was very comfortable overall, but I was very impressed by the cleanliness of the room. I observed some of the housekeepers on my way back from breakfast and they were being very thorough in their cleaning of the room. I will definitely stay there again!!! Breakfast was good and everything looked very clean. Great job overall!!! September 4, 2013
Rated 5.0 out of 5.0 by Amazing as always I stay at this location quite often, and I have nothing but rave reviews for it. The staff goes above and beyond every visit and it is like a second home! The rooms are always clean and the breakfast is worthy of a charge. I travel a lot for work and this is my favorite hotel to visit. Keep up the good work, it is appreciated !!!!! September 4, 2013
Rated 5.0 out of 5.0 by Fabulous visit Thys is a fabulous hotel in a great location of Pittsburgh within walking distance to restaurants and shopping. The staff are real Pittsburghers who just could not do enough to make me feel at home. September 4, 2013
Rated 5.0 out of 5.0 by Great place to stay We stayed here after a day of shopping and before going to Kennywood the next day. 5 minutes from Kennywood! The hotel was new, very clean and well appointed. Breakfast was great, good food, nice variety with healthy options. The front desk, housekeeping and breakfast staff were all very nice and friendly. The only thing we wanted would have been a bigger bed, we are normal size people with a king bed at home. The double bed was a bit snug, but comfortable. I would recommend this hotel to anyone looking to stay on the east side of the Burgh. September 4, 2013
Rated 5.0 out of 5.0 by Top Notch Friendly and Caring Service, Great Location Samantha at the front desk should be commended for her diligent efforts to help us in a special situation. We travel to Pittsburgh often and stay at this hotel which is convenient to not only PITT, but adjacent to many restaurants (Rock Bottom, Bravo, PF Changs), and anything else you may need (Macy's, Target, Giant Eagle Food, Best Buy, Lowes, etc#. This trip was different since our daughter was admitted to the hospital. After checking in and spending a night, we found out that our daughter would need to stay in the hospital for several days. However, all the hotels in the area were booked. Samantha was able to get us a room after a cancellation so we could be closer to the hospital and not have to travel to a remote hotel. She gave us platinum service #not even knowing that I am Platinum Elite at IHG Rewards Club). Rooms at this new hotel are quiet, beds are comfortable, and location is very convenient. Top notch, thank you. September 1, 2013
Rated 5.0 out of 5.0 by Close to University Conveniently located at the center of many shops for school needs and close to many nice restaurants. Hotel had many selections for breakfast as part of hotel stay and clean. Able to take only the side roads to avoid traffic going into the university during back to school or for the summer. August 31, 2013
Rated 4.0 out of 5.0 by front desk clerk The clerk at the front desk who checked us in and answered all our questions could not have been nicer. The room was located in a location that made our stay easy. August 29, 2013
Rated 4.0 out of 5.0 by very comfortable bed Liked the location but it was a bet pricey for a express hotel August 29, 2013
Rated 4.0 out of 5.0 by New and clean Breakfast was good and room was very nice and clean. August 23, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Great Complimentary Breakfast Upon our early arrival to pick up our Kennywood tickets, we were greeted with an offer to get 'checked in early.' Keep in mind this was a busy Saturday morning at the end of summer and we arrived at the hotel at 10:00 AM. We were just planning to pick up our park tickets, but were surprised and delighted to be able to check into our room and not have to worry about our bags in our vehicle while it was parked for 12 hours at the amusement park. The following morning, we were impressed by the lovely, cooked, complimentary breakfast offered at the hotel. From freshly made pancakes, biscuits and gravy, eggs, cinnamon rolls, etc. the breakfast was way more than we expected. The young lady who was handling the entire breakfast on her own on a morning that the hotel was completely booked, did a fabulous job of keeping everything full, the dining room clean and had a smile on her face. If we had the occasion to stay at the Waterfront again, we would definitely choose this location. Thank you for the warm and friendly hospitality. You more than exceeded our expectations!! August 22, 2013
Rated 5.0 out of 5.0 by Great Stay. University Friendly. Had to drop off my oldest to college. It was a sad day for me but in all honesty, the staff and the manager made this bitter sweet day a whole lot better. Thanks guys. Anyone visiting any of the universities in Pittsburgh or surrounding areas should stay here. Great Hotel! August 21, 2013
Rated 4.0 out of 5.0 by Room small The room was small and the beds were double instead of queen. No room for a second chair so we had to sit on the beds while watching TV. Front desk was helpful when TV initially didn't work. It Does take a Long Time to change channels, though! Nice to have a fridge in the room for restaurant leftovers. We wanted to play some of the board games available in the lobby but they were missing (most of the) pieces. Breakfast was OK - needed more fruit and oatmeal. Breakfast lady was very nice and efficient. Front desk was helpful and friendly. The only problem we had is the Very Bright parking light outside our window and some noisy guests next door on the first night of our stay. August 20, 2013
Rated 5.0 out of 5.0 by Comfortable, Great Value, Convenient Great place to stay while visiting son at CMU...just a few minutes from his place; lots of convenient places to eat and shop. Staff is friendly, no parking problems, everything you need is right there are close by. August 17, 2013
Rated 5.0 out of 5.0 by Nice Place Another very nice HI Express, As always, very friendly and helpful staff. Jocelyn, at the breakfast bar, was very nice and helpful. We had a room that did not include a frig, but the front desk called to see how the room was, and when mentioned-had a frig sent to our room!! Everyone on staff was wonderful. August 16, 2013
Rated 4.0 out of 5.0 by Pittsburgh Overall excellent hotel. Not a lot of sports bars/attractions in the immediate area. August 14, 2013
Rated 4.0 out of 5.0 by Great service, EXCELLENT location This location is perfect for anyone. Tons of shops and restaurants all within walking distance or a 2 minute drive. Hotel was clean and service was great. There was construction going on near the front entrance preventing entry and exit but I was politely directed toward the breakfast area door, no big deal. I did have an issue getting the TV to work but the front desk offered some advice to fix the problem and it worked. Satisfied stay and I will definitely stay here again! August 5, 2013
Rated 5.0 out of 5.0 by The Place To Stay I stay here almost 14 days out of the month. I work with US Steel, and this Holiday Inn Express is by far the best one I have stayed at when working in Pittsburgh. The rooms are always clean, and the front desk goes above and beyond. I always stop and see Renee in the morning before heading to work and always get asked about my day from Brock or Samantha when I return. If you are traveling for business and you want a home away from home. I highly recommend this hotel to any business traveler. August 4, 2013
Rated 5.0 out of 5.0 by Favorite Work Hotel Brock and the team really have it together at this hotel. Tuesday night manager's reception and Wednesday night movie and popcorn night make traveling for work fun. Clean Hotel. Great Price. Great Location. They will always get my companies business when visiting Pittsburgh. August 2, 2013
Rated 5.0 out of 5.0 by comfortable for a quick stay This hotel was exactly what it claims to be.........a easy and comfortable place with a little less thrills but alot of service for the money........The desk staff was very friendly and helpful and the location is perfect for a decent price when visiting Univ of Pitt. August 1, 2013
Rated 5.0 out of 5.0 by Friendly staff makes you feel at home! The hotel is clean, the beds comfortable and the lighting in the bathroom is good. The new refrigerators are a real benefit and the new managers reception is a plus. However what makes this hotel special is the staff. They are all very willing to assist you and make you feel comfortable. The morning breakfast hostess keeps the food fresh and plentiful. July 29, 2013
Rated 5.0 out of 5.0 by Awesome experience Front Desk rep was exceptionally helpful during our late night check in - even making a fresh pot of coffee and assisting with info for our day in Pittsburgh the following morning. Went above and beyond. July 28, 2013
Rated 5.0 out of 5.0 by First Time Stay This was the first time we stayed at the Holiday Inn Express Pittsburgh East - Mall Area and we loved it. Close to many restaurants, grocery stores, electronis stores, and department stores. It was easy to get to the Parkway to get into and out of Pittsburgh. This is now our number one place to stay in Pittsburgh. July 28, 2013
Rated 4.0 out of 5.0 by A Pleasant Stay Hotel staff was very friendly and accommodating. The room was comfortable, and breakfast was good. One negative aspect wasw that the rooms facing the Lowes sign illu,inated the room all night between Lowes and parking lot lighting. The were no drapes that could be closed to make the room dark. This would be an improvement. July 28, 2013
Rated 2.0 out of 5.0 by Not worth the price The property is brand new so the decor and basic structure and cleanliness is fine. However, it is nothing special. Room was quite small for a king bed. Check in was a problem because I made the reservation for my daughter. My daughter called to say the desk clerk was not going to honor the reservation because she did not have my credit card. They would not accept my ok over the phone, Ultimately, she had to pay with her credit card which I then reimbursed. Property is way overpriced for this tiny room. July 23, 2013
Rated 4.0 out of 5.0 by Very friendly ad helpful staff I was traveling alone and felt very safe and comfortable. The bed was most comfortable, probably because it's a new hotel, thus new furnishings. The air conditioning was good, too. No noise! The Waterfront location was excellent. I thought it would be noisy being next to a 24-hour drive-thru restaurant, but I never heard a sound. July 22, 2013
Rated 5.0 out of 5.0 by Very Comfortable and friendly! We had a great stay and really appreciated the new firm mattress and full fluffy towels! The fact that the hotel was new contributed to these perks. We've stayed at many H.I. Express hotels and this was by far the most comfortable and friendly stay. July 21, 2013
Rated 2.0 out of 5.0 by Zero Priority recognition Front desk area often unattended. It has a poor design. room was not properly cleaned. Coffee pot was missing. Coffee packs and trash had fallen behind desk. This facility was below Holiday Inn standards. I would look elsewhere for future stays. July 20, 2013
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