Rated 4.5 out of 5 by 269
Rated 2.0 out of 5.0 by IPJ FCF Completely lack-luster weekend...
I've stayed at plenty of other Holiday Inn expresses and have never been as disappointed as I was by the Mystic HIE. the décor was generic instead of tied into the New England/nautical theme (there is a dolphin fountain out front...but that is better suited to an area that actually has dolphins in the water, not CT). The desk staff I encountered were not helpful in sorting out the booking blunder (I got the "Advanced Purchase rate" which specifically says that the room is fully paid for at time of booking. However what it should have said was that "a temporary hold will be placed on the credit card for an undetermined amount of time and released before you check in) Instead of trying to be friendly and helpful, I got 1 girl at the desk tapping her manicured acrylics on the desk saying "We NEVER do advanced purchases. That's up to the third party" and another girl that agreed then seemed to run off to hide in back to let the other girl deal with potentially surly customers. The website people said "The individual hotels are responsible for taking the deposit, not us"- so heads up on that. The housekeeping staff could use a bit of encouragement- there was a lipstick smear on the wall by the 3rd floor elevator, the tops of the room furniture were not at all dusted, the Jacuzzi tub had scum around the nozzles indicating that no thorough cleaning had been done in quite some time. The breakfast was self serve with metal handled tongs that were left IN the warming trays as there was no spot for them outside of said trays so they were quite hot to the touch. The Canadian bacon was dried out and curling and the buttermilk-type biscuits were stale/crisp. However it did feel safe and the room was quiet. I will not return to this particular HIE again, it was surprisingly unsatisfactory.
March 26, 2015
Rated 5.0 out of 5.0 by cleosh Great stay overnight! Great breakfast. Comfortable bed!
Great hotel. Clean and comfortable. Provided a great free breakfast. 1 minor problem was that the heating unit was a little noisy and vibrated for a bit. It did not interfere with sleep! Enjoyed the stay!
March 25, 2015
Rated 5.0 out of 5.0 by JohnnyPS march stay
Excellent, would do again. The food staff and service were all great
March 24, 2015
Rated 5.0 out of 5.0 by adams01 Great stay
Booked an overnight for my family just to get away and use a pool. This hotel was located in a area near shopping, dining and tourism locations so it was a great location for our overnight.
Pool area is small but it works. Area was clean and bright. Water temp in the pool and hot tub were nice. They did run out of pool towels Sunday morning but I'm sure most people staying were doing the same as us. The pool area was busy for a Sunday morning.
The included breakfast bar was probably the best I've encountered. Had great bagels as well as the famous cinnamon rolls. Eggs, ham, pancakes, fruit, cereal, yogurt....they had it all and the service was fantastic as well.
Lot's of options in the area but this hotel is a great choice for a family.
March 19, 2015
Rated 5.0 out of 5.0 by Erinptrisha great stay
went for a birthday weekend. Room was great, Jacuzzi was fabulous. Front desk staff was very friendly
Will definitely stay again
March 18, 2015
Rated 5.0 out of 5.0 by bob@diane great service allaround
we will stay there the next time we come into town
March 18, 2015
Rated 5.0 out of 5.0 by Judi23 Great place to stay
The Mystic Holiday Inn Express is convenient and well-managed. It's a great place to stay if you're in the area.
March 12, 2015
Rated 5.0 out of 5.0 by bunny46 great location
I was surprise of the location I will stay over again near everything ,very clean and comfortable bed we had a great time.. pool little small but nice...!
March 12, 2015