Rated 4.5 out of 5 by 321
Rated 5.0 out of 5.0 by RobandSue Worthy as being on top, of the hill
Arrived early and saw the hotel on top of the hill as we left the interstate. The front desk team quickly booked us in even though we were several hours early. They even gave us an a free upgrade because we were IHG Platinum members.
The room was a large king size room complete with a jacuzzi spa bath. We slept well on both of our nights at the hotel. We had panoramic views from the bedroom window and the trees hide the interstate from view. At the fear of the hotel they also have sun loungers to allow you to lie back and let the world go by.
Breakfast was very good with a variety of things available from a well stocked breakfast bar. It is very pleasant and airy.
All of the team were very good and I would recommend a visit because we found this to be a top hotel in what so far as been a three tour of New England
June 25, 2015
Rated 4.0 out of 5.0 by guest053115 Great location to aquarium
great location to aquarium. Get to breakfast early for fresh food or it gets dried out as it sits.
June 24, 2015
Rated 2.0 out of 5.0 by TrLee Dated but clean. Customer service lacking. Great breakfast.
I asked for extra toiletries and the front desk asked if I could come by the front desk to pick it up on my way out. I wasn't on my way out but I went down to pick it up anyways. I have never had a hotel ask me to pick up anything requested from the front desk.
I also asked for a tax exemption form and the front desk said there was no such thing... I emailed IHG because I know that is not true. I have done this many times before at other hotels. After emailing corporate the front desk advised me I had a folder to pick up with the tax exemption documents. I pick it up from the same lady that said there was no such thing and there was no apology or any kind of acknowledgement that she was in the wrong.
These little things do matter. The young gal at the front desk and the breakfast ladies are SO nice and accommodating. There are a few bad apples here that ruin the experience.
They do not refill all your toiletries. I was out of shampoo, conditioner, lotion but they would only refill 2 out of the 3 or something similar.
Also I requested a receipt be emailed to me and they didn't know how to do that. They said they would get it to me and I am still waiting for my receipt via email.
June 22, 2015
Rated 3.0 out of 5.0 by Baseballer58 Swing and a Miss
Decent hotel with the expected comforts and amenities. My only hang up is the staff. Whenever I approached them, which was only two times, they appeared put out and bothered. Maybe they were having a bad day. Not my best experience at a hotel but I have no problem giving the hotel a second chance as the overall comfort at the hotel was really quite good, and that is really all that matters.
June 18, 2015
Rated 5.0 out of 5.0 by Nana 1 Clean and comfortable
Our double Queen bedroom had a sofa bed for extra sleeping. Room was a nice size for 2 adults and two children. room was clean. A full hot breakfast.. very helpful staff. Dining and Mystic Aquarium were right across the street. No complaints.
June 18, 2015
Rated 4.0 out of 5.0 by DBones Great Shape
Nicely renovated hotel close to all attractions with a professional staff to greet you.
June 15, 2015
Rated 5.0 out of 5.0 by czarina a couple of remarks
The "grab bar" in the shower was located directly under the showerhead, therefore unusable. Also, I could have used another blanket during the night. I wish one was available right in the room.
June 11, 2015
Rated 5.0 out of 5.0 by Vespo Marriage in Mystic
We had the pleasure of coming into Mystic for a family wedding. Many of the guests were staying at the Holiday Inn. The whole experience was great, the staff was friendly and very accommodating.
June 9, 2015