Rated 4.0 out of 5.0 by clock2400 consistent quality
we stay several times a year at the mystic holiday inn express location and receive the same quality experience consistently each time which is why we continue to return. Hotel and rooms are always very clean and staff is professional and polite.
May 19, 2013
Rated 4.0 out of 5.0 by jhomar233 Breakfast
We were a disappointed that breakfast ended at 9:30. We were there to relax and enjoy a vacation. so when we went down to breakfast at 9:40 we were very disappointed that they were cleaning up the breakfast and we were told it had ended.
April 22, 2013
Rated 2.0 out of 5.0 by AmosC Nice room, noisy and bad service at breakfast
We were accepted by a very nice receptionist and received a nice and large room. The hotel was rather full and a bit noisy.
The pool did not open until 9AM, so we did not have a chance to use it. The gym was not well air-conditioned and the equipment was in a very bad state.
Breakfast was a bad experience: there was not enough place to sit for all the guests, and since it ends as early as 9:30 many could not get what they wanted. The table was not cleaned when we came - we had to ask a worker to clean it before sitting at it. Items that were finished at 9:15 or before were not filled again, and the breakfast worker was not around until 9:25 - at this time she did not agree to fill up but rather started taking the things away, even though most of the people were far from finishing their breakfast.
April 6, 2013
Rated 5.0 out of 5.0 by Dallas96 Another great weekend
My wife and I like to get away for a weekend now and then and we were luckey enough a few years back to find the HIE @ Mystic.
We love to shop at the village, visit the aquarium, and dine at so many good places.
The HIE makes us feel at home, no hassle, no problems, just check in and relax.
March 24, 2013
Rated 3.0 out of 5.0 by Dorie Staff nice rooms old
Shower slow, rugs old and dingy, , pool tiny.
enterance way nice
We sat out side at automatic fire pit but the coils were broken so it could not be lit. It was March but snowing out. Staff did lite the fire place for us in the lobby however.
Also there were dirty sheets on the pull out couch when we opened it. staff was quick to change the sheets
March 22, 2013
Rated 5.0 out of 5.0 by philjr Clean and convenient
The Holiday Inn Express Mystic is convenient to the parkway and all attractions surrounding the area. A short drive to the casinos, as well as the Mystic Seaport and village. The motel is modern, clean and the pool and hot tub perfect for relaxing or kids.
March 11, 2013
Rated 2.0 out of 5.0 by DontHaveAnymoreNicknames Not Overly Impressed
Upon arrival my room was a frozen tundra, it took forever to warm up. The internet signal was terrible I could not keep a connection going with my family or stay online remotely with my office. No HD or movie channels worked, they were all grainy and unwatchable. Breakfast was cold and the eating area was frigid.
February 1, 2013
Rated 1.0 out of 5.0 by Chachat Dirty & Disappointed
Hair on the toilet and bathroom floor.
Went to use the shower in the morning, to find out is was broken and unable to use it.
Reported it to the front desk, and they didn't seem to care.
I e-mailed the front desk manager twice and she never responded. As a Priority Club member, I was very dissapointed that the facility ignored my concerns. I visit the Mystic area a few time a year and will choose another place in the future.
And the sign in the lobby states the ice machine is straight thru a door leading to the pool where there is no ice machine-Must go to the next level up.
January 24, 2013