Rated 4.3 out of 5 by 119
Rated 5.0 out of 5.0 by jaguar97 Gene
One of the very best HIE's. Great rooms, wonderful staff, and just a wonderful facility.
July 17, 2014
Rated 5.0 out of 5.0 by 78doug Large Room and good breakfast
Going to Mystic, we wanted to find a place right on the shore, but those are hard to find in the Northeast. While this hotel isn't on the shore or river, it's extremely close to the Aquarium and other attractions.
We loved the room being very large. Staff was courteous and breakfast was very good, but we wished it extended past 9:30 b/c with several kids and on vacation, getting up and around that early was challenging.
July 11, 2014
Rated 3.0 out of 5.0 by Stingray Romance Unclean Hot Tubs
So for a proposal weekend this hotel room was thought to be perfect. Great price, great amenities and perfectly positioned within Mystic. However the main room attraction (an in room hot tub) was not clean and had black liquid and gunk around the drain and in the tub. Other than that the window ballasts had duct tape, but was not easily noticed unless one looked at it and the floor around the bed was wet. Indicating that previous occupants were soaked all around the room and there wasn't enough adequate time or ability to dry the flooring.
July 9, 2014
Rated 5.0 out of 5.0 by Bostonmom3 Excellent Service
I stayed here with my family of 5 twice in the last 6 months for different reasons. Both times our room was spacious, the beds are super comfy, everything was very clean and the staff very professional and helpful!! I would recommend staying here to everyone! It's close to the aquarium, restaurants and a shopping center. Just a great place overall!
July 5, 2014
Rated 4.0 out of 5.0 by Sam715 Great experience for last minute stay
Our family was planning a trip to Rhode Island for a short vacation, but 2 days before we left, we decided to stop in Mystic to go to the aquarium. I hadn't been in 15 years and wanted to go back and take my kids. This hotel was close to the aquarium, right across the street, actually. But I thought we could walk there. Unfortunately, the hotel is on a hill and the road is a busy one without sidewalks. Parking is free at the aquarium so we just drove. We went next door for dinner. Not very kid friendly, but after being in the car for 6 hours, we didn't feel like driving anywhere to eat. We used the indoor pool and spa. That was probably the highlight of our stay. The kids loved it and my husband and I loved the whirlpool. The one thing I would change if I stayed here again would be to stay on the highest floor. I was awakened to heavy footsteps/stomping coming from the room above us at 11pm. This went on for 1 1/2 hours. If we stayed on the top floor, we wouldn't have had to worry about this. Breakfast the next morning was nice. There was chobani yogurt, which I love, but unfortunately some one took the last one and it was not replenished while we were there. Nice selection of cereal, something for everyone. Staff was friendly and rooms were clean. I would definitely stay here again if returning to Mystic.
June 30, 2014
Rated 4.0 out of 5.0 by stan2729 Business Stay - one night
I've been staying at this location for business. usually 2-3 times a month, and usually only a one night stay. The staff are friendly and welcoming, and the rooms are typically very comfortable. In fact, in my total stays at this location, I've only had one or 2 instances of the AC not working on a warm evening, and if that's the only thing you have to complain about, I think the place is doing alright. Price wise, it could be a little expensive if you're staying more than one night, but the location is the reason for the price.
I like staying here, and would stay again if the need arises.
June 30, 2014
Rated 5.0 out of 5.0 by bill112 Well kept facility
The grounds, building and rooms were all well kept and clean. Breakfast has good variety to choose from. Bathroom was very clean. Beds were very comfortable. Internet service worked well. Carpeting was clean and not worn.
June 29, 2014
Rated 2.0 out of 5.0 by VacaMom Room was clean, that's about it.
Hotel Overall and room were clean. Booked the hotel because it has a pool. Pool was CLOSED 9PM-9AM. We were there to visit MYSTIC which we pretty much did between the hours of 9AM-9PM. Kids VERY disappointed when we got back at the end of the day and they couldn't swim. Still not open after breakfast, before we left for the day. Checked out after the 1 day booked and moved to another hotel. Also booked because they offer breakfast. Kids did NOT like it. This was not the hotel for us.
June 27, 2014