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Rated 3.9 out of 5 by 310 reviewers.
Rated 4.0 out of 5.0 by End of Reno Better then I though from other reviews, parking lot was full, breakfast was good July 18, 2015
Rated 4.0 out of 5.0 by Okay Hotel was close to downtown without paying twice the money. Undergoing renovations so some things were understandable, but in our bathroom (recently redone) the tiles were falling off so it looks like pretty shotty work. But everything else was perfectly fine. July 15, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Comfortable bed and great service. Very clean even though it was going through a renovation. July 14, 2015
Rated 1.0 out of 5.0 by Make sure rooms are ready This hotel was under going renovations and I understand the need for making up grades, but still having a business open you need to make sure your hotel is ready for customers. The first room I was given did not have an A/C unit that worked. I checked in the room it was warm, set A/C to cool room, had a meeting when I returned the room was still warm. Moved to second room room, A/C worked but outside noise caused sleep disruption, woke in the morning, tried to take a shower and shower system did not work, shower transfer system from tub to shower fell off. July 14, 2015
Rated 2.0 out of 5.0 by Bad Staff The only thing good about this place is the room and 1 or 2 employee. I try to check in early and no one could tell me if I could. I had to call the hotel 3 times and still no one could tell me if I could check in early. The hotel was under construction and the pool was close, which was one of the reason I pick this hotel, however that is out of the hotel hand. No, what really unset me was not a single employee welcomes me to the hotel. This is a hospitality job and the employees do not know I to welcome people. I could not tell who was an employee because no one wore a uniform or name tag. One person did ask if I was lost and help me find the lobby, but he could have been a guest for all in know. They even send a maintenance man to my room to look at a leak in the floor of the bathroom wearing blue jean and t-shirt. When I got to my room it was missing the shower curtain, however the housekeeper was very nice when she came to put on the shower curtain. As an IHG member I know that I can get a late check out of 2pm, when I got back to the hotel very late that night I info the night shift that I want to get a late check of 1pm. She info that if I was any later then 1pm the housekeeping staff will charge me for another night. I got this hotel for free by use my IHG point and I still think a pay way too much for this hotel. July 5, 2015
Rated 5.0 out of 5.0 by great service I got a good night sleep, the food and coffee was hot and fresh when my wife and I came down for breakfast. July 1, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service You cant beat this for the price. The rooms were very clean and the hotel staff were very courteous and responsive to my needs. June 23, 2015
Rated 3.0 out of 5.0 by Renovation Even though the renovation wasn't a bothersome, it was an eye sore. Tub faucet was backwards (Hot for cold, cold for hot# and bed wasn't very comfortable. Tried calling the front desk at 6am to get a late check-out but no answer. Didn't get ahold of them till 10:30 am #Checkout is 11am) June 22, 2015
  • 2015-07-27T10:58:33.281-05:00
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