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Rated 4.2 out of 5 by 94 reviewers.
Rated 3.0 out of 5.0 by Indoor Pool closed - Otherwise good service Thanks for everyone's hospitality on my family's recent stay in New Columbia, PA. I would have appreciated to know that the indoor pool was closed ahead of time. Travelling with two kids, indoor pool access and quality is a primary factor in my Hotel selection. Thank you! Nabil June 25, 2014
Rated 5.0 out of 5.0 by Very courteous hotel staff My only complaint with this location would be the towels and wash clothes are not as soft as other locations. Otherwise this is a great hotel with a very courteous hotel staff, front desk and breakfast area both. June 16, 2014
Rated 5.0 out of 5.0 by Great Place! Well-maintained grounds, comfortable interior, friendly staff. June 13, 2014
Rated 5.0 out of 5.0 by Staff members are friendly and helpful I have stayed at this hotel a number of times in the past and continue to find it a good place to stay whenever I am in the area. June 12, 2014
Rated 2.0 out of 5.0 by no hot water no hot water negated generally satisfactory facility and service. June 9, 2014
Rated 4.0 out of 5.0 by great service from the front desk staff We were staying here to attend a Bucknell University class reunion. Our room was suite and the front desk was very observant to the fact that our room was the cocktail hour room. Since the hotel did not have glassware, only plastic. They went out and purchased glassware for us to use for our cocktail suite celebrations. How thoughtful! June 6, 2014
Rated 5.0 out of 5.0 by Great Place to Stay The staff is friendly and inviting, the rooms are very clean, the beds are comfortable, the breakfast is huge and delicious. June 5, 2014
Rated 5.0 out of 5.0 by I'd come back! The room was exactly as I booked it. The front desk person at check in was friendly and acted like she really happy to have me there. The hotel is on a busy highway and it was pretty full but, once I went into the room I heard nothing. June 3, 2014
Rated 5.0 out of 5.0 by great services Very clean and the staff were great. The pool and s Spa was clean and amazing. May 30, 2014
Rated 5.0 out of 5.0 by Great Overnight Stay We stayed here for one night before visiting Knoebels Amusement Park. It me all of my expectations. The rooms were clean and comfortable. They offered an indoor pool which my daughter enjoyed. Breakfast in the morning was more than adequate. The rates were reasonable. Staff was friendly. They had internet access available. I would stay here again. May 30, 2014
Rated 2.0 out of 5.0 by Property is Not Well Managed or Maintained 1. Reception staff was surely and unpleasant when we advised we din not want to be in a handicap room. We were given another room after agreeing to a higher rate. 2. Room was noisy and ant well cleaned 3. Wireless was slow. When we asked if there was anything that could be done to improve our speed, the reception advised she was busy and it would take a while to get to it. 4. The location of this property is odd. It us on what seems to be a poorly maintained country alley. 5. Other newer similar grade hotels are available in this area and would make a better choice. May 14, 2014
Rated 5.0 out of 5.0 by Feel I am in my own bed! Beds and pillows make you feel you are in your own bed. The entire staff are great housekeeping especially nice and do a great job! April 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Again Great Hotel to stay at. I stay here often. New, Clean, and good staff. Also great rates. April 14, 2014
Rated 4.0 out of 5.0 by comfortable room. Room appointments were comfortable. Bed was comfortable. Bathroom a little tight, design not practical, need more counter space and hanging space. Not designed for two pwople. April 8, 2014
Rated 5.0 out of 5.0 by Always a Good stay The staff is always friendly and knows you by your name and face. Always willing to help with ever changing schedules. The room are very good especially after the remodel and are more modern. Breakfast is good with a few niceties like pancake machine. Always good to see the manager on the front line with employees as she is engaged in full customer service ! Price is comparable but the hotel location to interstate 80 is extremely important to me Always a good stay !! April 8, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff I was impressed with the service and friendliness of the staff from the time I originally made my reservation until I checked out. I will definitely stay here again if I'm in the area. March 7, 2014
Rated 5.0 out of 5.0 by Great place to stay. The room was large and very clean. The bed was firm for my liking or I would have given it a 5 star in that category too. The breakfast was nice, the breakfast ladies were kept busy keeping the area clean and replenished. Would stay here again. February 26, 2014
Rated 5.0 out of 5.0 by Great staff Convenient to Route 80 points. I always stay here when in the area, as hotel rooms in Williamsport are more difficult to find. November 18, 2013
Rated 5.0 out of 5.0 by Great Hotel, Clean, Fresh Stay here often, great hotel. Would recommend. Typical Holiday Inn Express hot breakfast, with the sweetest lady as the attendant. Quick Front desk, fast internet. November 11, 2013
Rated 5.0 out of 5.0 by Clean, fresh and quiet We thoroughly enjoy this hotel, and we have stayed here 3 times in the past 2 months. It is newly renovated and well maintained. It is very quiet, and we love the breakfast and coffee. It is located right off of route 80, so we stay here as we travel west toward our favorite college football destination. November 4, 2013
Rated 5.0 out of 5.0 by Great Stay Once again, my stay here was the best, from my greeting at the front desk, to the breakfasts in the morning to the pool and hot tub in the evenings. I have stayed here twice a year for years and find it nice that many of the staff remember me by name, and the others recognize me enough to say it is nice to see me again. Clean and comfortable rooms and friendly staff and management. Thanks for making the Holiday Inn Express my home away from home. November 2, 2013
Rated 5.0 out of 5.0 by Nice Hotel Easy to find right off route 15 and nice hotel. Especially enjoyed relaxing in the hot tub and the wonderful breakfast choices served each morning. October 17, 2013
Rated 3.0 out of 5.0 by there were some bugs in the room there were some bugs in the room. we called the front desk and were told there were no other rooms. they were not very nice. they next morning they were very nice and took 50% off of our bill and apologized. October 16, 2013
Rated 5.0 out of 5.0 by Great service and clean Always a good greeting from staff after long days. Staff goes out of their way to accommodate needs especially on short notice as I am accustom to giving the hotel. Have recommended and continue to encourage colleagues to stay at hotel. October 15, 2013
Rated 2.0 out of 5.0 by dont normally write reviews but.... I recently had an extended stay at this property. The first night I was there I killed a huge cochroach! Disgusting! The other issue that came up, was the lack of service. On the third day of my stay, I was looking forward to house keeping cleaning my room. To my surprise noone cleaned up, when I asked mh collegues if they had gotten service, they told me no. Wow, no one got servicethat day. The folowing day they cleaned my room, but hey didn't even wipe down the sink or faucet. It was still covered in toothpaste. I won't be sta[ing in this place anymore. September 30, 2013
Rated 4.0 out of 5.0 by A quiet friendly place We were heading home from our honeymoon and needed a place to stay overnight. We booked ahead and so the staff had us in our room in 5 min. That was perfect because it was late, after a long day on the road, and we had dinner take out that we didnt want to get cold. The room was perfectly clean and comfortable. It was a nice quiet place to rest. I would recommend stopping here anytime. Breakfast was delicious, with a decent variety of food. (No waffle iron lol). But everything tasted great!! With express check-out it's like we weren't there at all. So easy, Thanks Holiday Inn Express. September 28, 2013
Rated 1.0 out of 5.0 by Very disappointed This was the worst experience I have ever had in a hotel and I travel a lot. I'm in hotels for approximately 10 days out of 30/31. I booked through holiday inn express online. I called three times to let the front desk know I'd be having a late arrival. Each time I was told there was no need to call because my room was guaranteed and they had several rooms available. When I arrived after checking in I was very upset after seeing the room I was given. Besides the fact that they hadn't cleaned the room very well, the ceiling above the shower in the bathroom was all rippled and coming down, the walls by the door and by the bed were all stained and rippled. I was given a handicap accessible room where the tv was so far from the bed I couldn't see it. I went down to the front desk and was told by the lady there was nothing she could do about it. I asked her if I could switch rooms and offered to pay more if need be and she said no because I booked through a third party which I didn't, I booked through holiday inn online. I went back to my room but I just felt so uncomfortable. I called the front desk three more times asking if I could switch rooms and they lady became irritated and said no she couldn't do anything and to speak to the person at check out time. Unfortunately she refused to give a refund or I would of left and stayed someplace else. Needless to say it was a sleepless night in an uncomfortable room where the tv was so far away I couldn't see it and the wifi didn't work either. Upon check out I called the front desk again and informed them of the horrible events last night. The lady at the desk said she could only refund me $35.00 for the inconvenience of the bathroom ceiling. There was nothing she could do about it. I asked for the manager and she said I needed to call or email him.. To this day I have yet to get response. I would Definitely not recommend this hotel. September 6, 2013
Rated 4.0 out of 5.0 by Good overall experience Although I found the bed hard and not comfortable, our overall experience was positive at this Holiday Inn. Very easy to find with excellent breakfast choices. I found the facility to be very clean. September 4, 2013
Rated 4.0 out of 5.0 by Great location for LL World Series Nice pleasant location pleasant staff and clean facilities August 26, 2013
Rated 5.0 out of 5.0 by Great Stay Great place to stay if in town for Little League World Series as it was just a short 20 minute ride which was traffic free. We got in and out of the stadium and on the road quickly. Staff was very friendly and was prepared with information regarding location and maps for parking. Great value, very clean rooms and breakfast variety was ample.. August 21, 2013
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