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Rated 4.1 out of 5 by 63 reviewers.
Rated 5.0 out of 5.0 by Nice, Quiet and Clean. This is the best Holiday Inn Express Motel I have stayed in. Very nice, clean and quiet with decent breakfast. The staff was friendly and helpful. Pool area is well kept and clean. I'm definitely staying there again when I'm in the area. August 19, 2013
Rated 5.0 out of 5.0 by Great Hotel, Clean, New Stayed here again, very nice stay as usual. Clean, well kept hotel. July 30, 2013
Rated 4.0 out of 5.0 by Business trip Price was a few dollars more, but location was perfect for me. July 27, 2013
Rated 5.0 out of 5.0 by Great Hotel! Lately we only stay at Holiday inn expresses the price is right service is usually good, and rooms are very nice! July 9, 2013
Rated 3.0 out of 5.0 by Missed opportunity to impress I had booked on line like I always do and booked the wrong date. We got in early in the wee hours of the morning and our reservation of course wasn't there. Instead of saying...we do have rooms availbale tonight, the comment was, your reservation was last night and I had to charge you for the other night. I completely understood since I have done this twice this year now. (Yep I can be a screw up#. I then had to solicit to see if there were any rooms available #it was 2:30 in the AM) as we were passing through and just needed a little rest before we continued on our travels. The response of the front clerk was "you are not planning on spending tonight are you? because check out time is ____". She then charged me full rack rate. I am Platinum and normally don't expect much but she really made me feel unwelcome. I need to clarify that I absolutely did not raise a stink over my screw up and the need to charge. She would have gained so many points by saying...I am so sorry Mr. _________ but it appears as if you had a reservation for last night which we had to charge you for. I do have rooms available yet tonight and I can cut $10.00 off the current rate I am supposed to charge. Would you like me to check you in. That would have made me feel like a valued member. She sure did nothing to make me feel like a valued customer as everything we discussed it was negative first. She sure missed an opportunity. Next time I will not be utilizing this property. July 8, 2013
Rated 5.0 out of 5.0 by Great stop, clean, great experience We were traveling east for a long trip and prior to leaving we targeting a few potential places to stay, this being one of them. We called a few hours before arrival and they promptly took care of everything very quickly. The room was clean, they opened the pool a bit early to allow our kids some fun in the morning. June 26, 2013
Rated 5.0 out of 5.0 by always good I use this hotel for business in the area every 4-6 weeks and always have a good experience from the hotel itself to the people. Always a good stay June 19, 2013
Rated 3.0 out of 5.0 by disappointed The room a/c did not get cold. It is set to only cool the room not actually make the room cold. On a 90+ degree day, only cooling the room is not enough. Also, I am a priority member and did not receive any points for this stay. You keep raising the total points needed for a free stay so that is getting much more difficult for the 2-3 times a year I use a hotel. We always stay at Hol. Inn Ex., but your rewards program does not offer any incentive to return. Other loyalty programs offer better incentives so I will be switching after I use my remaining points. June 16, 2013
Rated 5.0 out of 5.0 by Great Service! We love staying at this Holiday Inn Express when we visit family. The staff is so friendly and accommodating. We are platinum priority club members and not all hotels are willing to give upgrades but this one is. We appreciate them and their kindness and courtesy! June 3, 2013
Rated 3.0 out of 5.0 by will consider coming back We always look for a Holiday Inn express for our family.We are a loyal customer. The only thing with this stay is that if I had known this room was directly across the ice machine/vending machine I would have requested for a different room. We got in late that night & were too tired we just wanted to go to bed. Mistake. I should have asked to be moved to a more quiet room! Lesson learned. May 16, 2013
Rated 5.0 out of 5.0 by Nice Hotel Very pleasant hotel. Nice rooms, nice staff, very clean and well-maintained. The place looks like new. My son really enjoyed the indoor pool. The big buffet (and country store) a few miles down the street in Lewistown was interesting, kind of fun and a good value. I stayed here a year ago and had much the same experience. I stay in a lot of hotels throughout the year, nothing to worry about here. May 9, 2013
Rated 5.0 out of 5.0 by our extended stay. We are so thankful for the great atmosphere and the accommodating staff, during our extended stay. We had a great experience while there and my sons thoroughly enjoyed the hot tub and pool. Everyone tried to make our stay as close to home as possible since we were not able to be in our home, do to our fuel oil tank rupturing. The staff are very friendly and helpful, and they have a great breakfast too. The beds are very comfy to sleep on, for which I was very grateful for, since I suffer with Fibromyalgia. Thanks again to everyone who helped make our stay a great experience. May 6, 2013
Rated 5.0 out of 5.0 by Favorite Place to Stay I always look forward to my stops at this motel. The management and staff are the friendliest and most accomodating I have ever encountered. Always a smile, and a hello or good bye whenever entering or leaving the motel and a willingness to address any question or problem I need help with. The rooms are clean and well appointed. The breakfast bar is excellent. The pool and hot tub are always kept clean and are a nice end to a long day. I have never had a problem with any of the services such as telephones, WIFI or TVs. When on the road, I feel like this motel is my "home away from home". I am looking forward to my next stay. Five Stars! May 2, 2013
Rated 2.0 out of 5.0 by Low water pressure The room and service were excellent but if your a man you want a good strong water pressure shower in the morning.The water pressure was Terrible . If the water pressure is low it takes twice as long to shower We will be traveling this was a few times a year and I plan on trying another hotel. May 2, 2013
Rated 3.0 out of 5.0 by Could be nice Hotel if staff was friendly and mattress;s replaced Average Hotel! has many upgrades .but the overall staff brings it down. They will not even acknowledge you in the morning or when returning at the end of day! Renae is the the only front desk person that is nice and helpful with all concerns! Better Keep Her! You stay at a hotel and expect comfort, and that's not what you find here! The bed mattress's are all worn out and the housekeeping is marginal at best! April 9, 2013
Rated 4.0 out of 5.0 by Good place to stay near Lewisburg Enjoyed my stay in New Columbia, while visiting friends in Lewisburg. Every was good, and the room was enormous. However I couldn't get the wifi to work and since I only had a few hours to sleep I didn't ask the staff to fix things. Break items looked on the thine side and so I decided to be healthy and left in the morning with a nice cup of coffee! As a gold priority club member I got a bottle of water, which is always nice. April 6, 2013
Rated 1.0 out of 5.0 by Internet doesn't work and poor service This was my 2nd stay at the Lewisberg/New Columbia HIE and it will likely be my last. On both occasions, the Internet did not work and the evening shift desk person has no people skills. Wireless Internet service does not work or is so slow that it does not work. As a business traveler, Free Wi-Fi is one reason I choose (and recommend) HIE. When I inquired about the service to the night shift desk clerk and stated that the Internet did not work during my previous visit approimaltely one month earlier, she simply said "they're working on it" ; effectively, not responding to the issue that it apparently not worked proplerly for some time. In general, the evening desk clerk is not a problem solver and is not customer oriented. Finally, I've had to wait at the front desk every time I needed help. The only time she is visibly at the front desk is when another customer is there. If that is not the case, she is sitting in the back. My room was not cleaned satisfactorily, in particularly the bathroom. This is likely because the housekeeping staff is sitting was busy sitting on a bench in the front of the hotel chain smoking. The breakfast selections are the same every day. Other HIE locations have some variety in the breakfast offerings, but not this site. Again, this is the only HIE site where I've stayed for multiple days that I never say the breakfast bar attendant. Let me end by saying that if a business hotel decision is mine, I choose HIE. I also often use HIE for personal travel. This is also the first time I am taking time out of my busy schedule to write to complete this survey. As with any other business, if this many things are wrong, local management is to blame. Someone from HIE should visit this location and make an assessment of their own because this hotel is not up to HIE standards. March 27, 2013
Rated 5.0 out of 5.0 by Great Hotel Stay Once again Excellent New Hotel, great staff, fast internet, clean new rooms, and nice sized fitness center. Will stay again. February 19, 2013
Rated 1.0 out of 5.0 by AWFUL Not only was the service horrible but somehow this was listed as a nonqualifying stay so I did not get priority club points. I don't stay at holiday inn hotels for anything but the points. I would stay at another hotel if it were not for the points. SO the points were removed in 2013 I am not staying here again if I can avoid it. January 22, 2013
Rated 3.0 out of 5.0 by Nice looking hotel. My work has had me staying at this hotel for the past few months. It's a nice newly remodeled hotel. I was there during the end of the remodeling, which they did a nice job of keeping it clean as they could during remodel. The staff at check in and out seemed nice. housekeeping has always done a nice job cleaning rooms. I only had one really bad night (when the power was out) In the past 5 months of stays at this hotel. January 22, 2013
Rated 4.0 out of 5.0 by Contemporary furnishings I travel quite a bit for business and this is a very nice HI Express -- almost feels brand new. Very contemporary decor/furnishing/fixtures, very clean. A definite cut above the average. The staff, while not rude, wasn't exactly friendly or welcoming and there was no recognition for priority club membership. January 22, 2013
Rated 1.0 out of 5.0 by North American Sales Manager I doubt I will be returning. I used reward points to book a room for my son and wife over the holidays and what they experienced wasn't as good as I would have hoped. Nor one that I would tolerate. I think this is the first time that any Holiday Inn I've experienced was as rude and condescending at check in. Just because they where not "me". I don't see it that way and I can assure you that there will not be an occasion for a repeat incident. January 4, 2013
Rated 5.0 out of 5.0 by Excellent New Hotel Brand new Holiday Inn Express hotel, clean, great staff, excellent internet. Definitely would recommend. December 11, 2012
Rated 5.0 out of 5.0 by Friendly, hepful staff Hotel experience was fine. The staff was especially friendly and very helpful. A good value for the money! October 26, 2012
Rated 2.0 out of 5.0 by Errors of stay. I requested adjoining rooms as we were traveling with our elderly mother. Upon arrivial, we were given two seperate rooms which were not adjoining. When my wife tried to call her mother, using the instruction on the phone, she reached an entirely different person. Upon calling the front desk, they finally informed us that the phones were changed as they were in the process of renumbering the rooms. No mention of this important fact shared upon checkin. In the bathroom, the toilet was postitioned such that your leg hit it as you stood at the sink. There were signs about conserving water by reusing your towels. Though we stayed only one night, this would have been difficult for a longer stay as there are no towel racks in the "remodeled" bathroom. The hours of the pool were inconvienience for our travel schedule. We did enjoy the breakfast offered. October 22, 2012
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