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Rated 4.2 out of 5 by 335 reviewers.
Rated 5.0 out of 5.0 by excellent stay My experience was great. The room was clean. The staff was friendly and helpful. I would highly recommend this Holiday Inn Express. December 13, 2013
Rated 5.0 out of 5.0 by Very good attention at the front desk The service at the hotel was nice, good breakfast, very good attention. December 7, 2013
Rated 5.0 out of 5.0 by Excellent! Friendly staff and clean, comfortable room! I have only good things to say about this hotel! Right from the initial reservation process to pre-trip phone inquiries to quick and efficient check-in, delicious breakfasts, and oh-so-comfy beds, our experience here was second to none. Top that with professional, friendly and helpful staff and it helped make our New York trip unforgettable! I would definitely stay here again!! December 5, 2013
Rated 5.0 out of 5.0 by A good experience The hotel is very well located in order to visit different places in Manhattan. Moreover, includes a good breakfast and you can get coffee and chocolate all the day. Thank you. December 4, 2013
Rated 2.0 out of 5.0 by Not Impressed I never knew you could actually stay in the basement of a hotel, but thats exactly where we stayed. The noise level was pretty loud, especially in the morning, i'm assuming because its a high staff traffic area. We also had almost zero hot water, lukewarm at best. Luckily being in NYC you're not in the hotel room too often. The best thing about this hotel was the continental breakfast. December 3, 2013
Rated 5.0 out of 5.0 by Hot Breakfast I really appreciated the kindness of the staff at the Breakfast Bar. I came down a little after 10:30 am and the clean up staff were still accommodating us and making sure we were satisfied. He even brought us extra bananas and apples for the road trip home. Its always the little things and the thoughtfulness that makes a huge difference. We normally stay at the Holiday Inn on 58th, but definitely had a change of heart. on location. Happy holidays! November 30, 2013
Rated 5.0 out of 5.0 by Great stay Great hotel, it is in a convenient location, clean and friendly staff. November 27, 2013
Rated 4.0 out of 5.0 by Great Business Trip The staff was so helpful and friendly it was amazing. I have never traveled to New York and being from the Midwest I was happy to find everyone patient and all smiles. They knew the guests by sight and that made be feel very secure. The down side was location. A little longer walk than I expected but ultimately I got used to it. November 26, 2013
Rated 5.0 out of 5.0 by Firest time on Holiday inn Express Here I would like to say I was think it will be less quality than IHG 5 star Hotel....... But I can confirme its one of the best hotel I have visit. Special thanks to all front desk staff as will as all hotel staff and manager. November 25, 2013
Rated 5.0 out of 5.0 by Clean room Great staff We just stayed at this Hotel and found it clean and comfortable. We had a great free breakfast every day and free wifi. November 24, 2013
Rated 3.0 out of 5.0 by Good for short stay Location in Manhattan is good. Breakfest was also good. We stayed for 3 nights. Double room is small though, but enough for sleeping. From AC we had an very unpleasent odor! Very noisy. It seems like this hotel has no windows at all!!! Therefore outside noises can be very disturbing! During our stay (18.11.13 - 21.11.13) there was massive construction site right over the street and it was impossible to sleep! For that amount we expected more! November 24, 2013
Rated 2.0 out of 5.0 by Too early wake up noise At 7 am they started digging -terrible way to wake up. Also far to subway. The breakfast was great and the room was fine but very compact. November 22, 2013
Rated 4.0 out of 5.0 by Staff is great. Beds are comfortable Great hotel. About 5 blocks from time square area. Easy walk. Staff is super. They are kind helpful and friendly. November 21, 2013
Rated 4.0 out of 5.0 by Quiet and comfortable room for me and my adult son The staff was prompt and eager to make our stay as pleasant as possible. We were able to enjoy late check out. The bathroom was spotless and fresh additional towels were easy to obtain. The top floor rooms provided a pleasant view. The breakfast was conventional, but the coffee was exceptional. Quite tasty. November 16, 2013
Rated 5.0 out of 5.0 by Great Stay in NYC Very friendly, quiet, and clean hotel for a good price. Need to walk a few blocks to the subway but still in walking distance. November 15, 2013
Rated 4.0 out of 5.0 by Great Service! Overall, the staff was super friendly, the hotel was not too far from Time Square, and there were a few good bars in the immediate area. But the excellence award goes to Luis at the front desk. He welcomed us with a warm smile while checking us in, gave us an extra care package when we signed up for their rewards program, and even gave me a hug on our departure day. Nice touch Luis!! Our only complaint would be the construction site across the street began working at 7:30 AM on Monday morning. Yikes. Not too shabby Holiday Inn. November 15, 2013
Rated 5.0 out of 5.0 by A clean hotel with super friendly staff Stayed for 3 nights and have nothing negative to say about the experience. Since it's newly built the hotel feels super clean which otherwise can be a problem with affordable hotels in NYC. The staff is the nicest people ever! November 13, 2013
Rated 1.0 out of 5.0 by bad room I arrived late, and was put in a room just off the lobby. It was VERY loud all night with guest coming and going. The worst was the cleaning man vacuuming right outside my door at 6:30am. November 13, 2013
Rated 3.0 out of 5.0 by holiday fair, road works woke us up, the ice machine woke us up every morning November 12, 2013
Rated 5.0 out of 5.0 by no issues overall we had great time at the hotel, staff were very kind and very professional November 10, 2013
Rated 4.0 out of 5.0 by Great spot! We enjoyed the super friendly staff at this well-located hotel. Richard helped us check in right away even though we were there early in the morning, and Wioleta ensured our needs at breakfast were attended to right away -- their friendliness was incredible! It's close to restaurants, the subway, the shore trail, Central Park, and much more. The breakfast could be a lot healthier -- soy or almond milk, healthy cereal, gelatin-free yogurt, etc. The fan in our room was incredibly noisy, and the tub's plug was broken so we couldn't use the bath. And the TV cable signal was "broken" the last evening of our stay. Otherwise, this was a good experience, and we'd consider returning! November 9, 2013
Rated 5.0 out of 5.0 by Great service, ok rooms Staff was the friendliest we have ever experienced! Breakfast was fine and rooms were ok. November 9, 2013
Rated 4.0 out of 5.0 by Teensy room This newer hotel was conveniently located for our needs and the price was the most affordable for Manhattan we could find. The staff was very nice but our room was not made up two different days during our week stay.. We reserved an upgraded king room which was tiny. We were told that the upgrade was for a quieter room on the back of the hotel and for a higher floor but that is questionable since there were eleven floors in the hotel and we were on the 6th floor. The bed was comfortable and we slept well. The bathroom was tiny but efficient with nice linens. I would have enjoyed having more space and a comfortable chair or two like most Holiday Inn Express Hotels have in the USA. The business center had two computers but on weekends unsupervised children were on the computers making it inconvenient. November 7, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff While we always expect good service, we were floored by the extremely friendly accommodating service by this uniformly engaging staff!! The front desk and concierge were fantastic. The staff put breakfast out at 4:30 am on the day of the New York marathon to help the participants. Everything was superb. November 7, 2013
Rated 4.0 out of 5.0 by Great hotel & Location We enjoyed our stay at this hotel. We would stay here again. The staff was very friendly and accommodating. The breakfast was very good considering it being free. The walk to Times Square is easy, just a few blocks. My only cons are the hotel elevator was a little slow and takes a while to catch. Also woke up to a construction crew working right across the street using a jackhammer at 6:45am. November 7, 2013
Rated 5.0 out of 5.0 by Best Staff! This hotel is relatively new and very clean - really good bang for your buck, but the reason why I'd come back is because of the great staff! Farrah who is the front office manager and the rest of her team were friendly from minute one - and throughout the entirety of our stay. Everyone smiles and says hello each time that you see them which I rarely see when I travel (or just visit a store, etc.) My girlfriend and I felt so welcomed in a city we'd never been to and had an amazing time because of it! Don't want to spend a ton of cash but want to have a GREAT NYC stay? Go here. You'll see just what I mean :) November 6, 2013
Rated 5.0 out of 5.0 by Great Experience Very nice hotel. Very near Times Square and several interesting points in Manhattan. Very friendly and helpful staff. A little noise across the street from a construction, but it didn't affect me. definitely recommend this location. November 5, 2013
Rated 4.0 out of 5.0 by Good value for cost Everyone on staff was gracious and as helpful as could be. Close to everything and in walking distance of Times Square and the Cruise Port. Not in the best neighborhood, but we still felt very safe. Breakfast was pretty amazing for the amount of people they serve and they never ran out. We had a good stay and would recommend. November 4, 2013
Rated 3.0 out of 5.0 by No Sleep from Construction Noise Directly Across the Hotel First, the staff members of the hotel were all very friendly and accommodating and the room appointed to me was well-maintained and clean. The hotel is roughly about 2 streets and 3 avenues away from the blue line sub- about 10 blocks or 10-minute walk. It's right across a construction site and a Salvation Army. If you need to park a car, there are ICON parking lots about 2 blocks away.You'll need to walk to 9th avenue to get to the foodie scene of HK. Everything was good except that the hotel management forgot to notify hotel guests of the ongoing construction across the hotel. I had a dinner and party on the night I checked in, and got home fairly late - around 3 AM. I went to bed around 330 AM. I woke up abruptly around 7AM to the tune of jackhammering and pile hammering. Unfortunately, my room is facing the construction site. My room was on the 8th floor, but the noise from the jackhammers is still very loud. I called the front desk around 730 AM and told them about the issue and they can only offer me ear plugs. I requested for a late checkout, and they gladly gave me one as I thought the jackham mering will subside after a couple of hours. I tried going back to sleep but the pile hammering was relentless and incessantly annoying that I went in and out of sleep for a couple of hours until finally I couldn't bear the noise and had called up again and spoken to the hotel director to let her know of the situation. She said that it's too late for me to be transferred to another room since I am checking out a few hours later. She said that the construction workers are contracted to do work from 7AM-5PM. The jackhammering was non-stop from 7AM to 1PM when I checked out. I just hoped that the hotel management let the hotel guests know beforehand that there will be construction noise throughout the day so that guests are prepared. A little notice/letter in the room can go a long way. All in all I got about 3 hours of sleep that day, and a goodnight's sleep is and should be the most important priority of hotels to their guests. November 2, 2013
Rated 5.0 out of 5.0 by Great room, good location, great value! The staff was very friendly and easily accessible! Perfect walking distance to prime NYC locations including Terminal 5. Room was a decent size, beds very comfortable and everything was very clean. Direct TV with any channel you would want to watch AND free WIFI. Breakfast was perfect, hit the spot after a long night - pancakes, coffee, several juices, oatmeal, yogurt, bagels, eggs, bacon...can't beat it! They even had hot apple cider in the lobby during the day - fit the perfect fall NYC weather. I would definitely recommend! November 2, 2013
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