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Rated 4.2 out of 5 by 678 reviewers.
Rated 4.0 out of 5.0 by Great location Great location and value. Close to Javit's Center, tons of restaurants and theater. January 27, 2015
Rated 1.0 out of 5.0 by Miserable Service and Basic Accommodation 1/10 VERY VERY DISAPPOINTING YOU MUST WORK MORE AT KEEPING YOUR RECEPTION LEGAL January 26, 2015
Rated 5.0 out of 5.0 A reliably nice hotel. The Holiday Inn Express is great for people like me, who are less impressed with the bells and whistles on fancier (and pricier) NYC hotels and more interested in the simpler things in life, like a clean bed and free breakfast. The HIE totally delivered in these matters. The only downside I can think of is that the light in our room was a bit dark---there's no overhead lighting. Of course, there are plenty of other lights to use! It wasn't a big deal at all. January 26, 2015
Rated 3.0 out of 5.0 by Good Location & Comfortable Bed The pros: Location - near important landmarks. Good local eateries around the corner. The bed was very comfortable and heating system worked well. The cons: sink drainage was broken (water clogged all times). The rooms were small and crowded, not the best layout and the breakfast variety is ok, but the same is served every morning. Finally, the staff met their job requirements but would not go the extra mile to provide outstanding service. During check in, employees tended to discuss their personal issues in front of guests and make facial remarks that appeared inappropriate. I would suggest that employees, especially front desk, engage visitors in friendly conversation, such as: "What brings you to NYC? Is this your first time? Would you like dining recommendations/ etc. One night I called the front asking to purchase water, I was referred to go to hotel next door. January 22, 2015
Rated 3.0 out of 5.0 by ELEVATOR DIDN'T WORK FOR 3 DAYS ONLY ONE ELEVATOR IS TOTALLY UNACCEPTABLE BUT THE STAFF WAS NICE, FOOD WAS GOOD. January 17, 2015
Rated 2.0 out of 5.0 by NON-WORKING ELEVATORS There are only 2 elevators and one didn't work for 3 days which is entirely unacceptable. January 15, 2015
Rated 5.0 out of 5.0 by CLEAN Comfortable room for a great price-great location We were pleasantly surprised! The room was small - but to be expected as we read that on other reviews. But it is more important that the room is CLEAN! You are not in NYC to spend time in your room. The breakfast was a plus but the room that it is held in really too small....but the staff could not have been more friendly or helpful. We have recommended the location to others and plan to use it again!! January 14, 2015
Rated 5.0 out of 5.0 by Good value Guest rooms are 200 sq ft and plenty large for NYC, bath had good lights and exhaust fan, room temp thermostatically controlled, bed was great, staff is fantastic and and courteous. Would have been nice to have a small fridge in the room. Lobby is clean but the couch and easy chair are in desperate need of replacement. Highly recommended. Good wi-fi and free T-base 10 wired internet. January 11, 2015
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