Rated 4.1 out of 5 by 239
Rated 5.0 out of 5.0 by howse very good stay
good service, comfortable room, very friendly staff
March 30, 2015
Rated 1.0 out of 5.0 by brico1 Couldn't get a key for our room
It started by not being able to get a key card for our room. The front desk tried 3 times and couldn't get a key to program for our room. Somewhat frustrating as we had to have the front desk escort us to our room when ever we left to be let back in.
We tried to go to the Holiday Inn in the same parking lot to have dinner at the restaurant inside. We ordered and an hour later still had not seen our server for drink refills or any food. The restaurant wasn't busy, but for some reason that didn't matter. We heard the kitchen bell ding when our food was ready, and it still took another 30 minutes for the server to Bri g our food. I had to stand up and try to get her attention and make eye contact with her when I could tell she suddenly realized that she better check on our food. The server dropped it at our table with a meek apology and left. No offer to refill our drinks nothing. No napkins and no silverware! At that time I seen another server and had to speak loud to get her attention and ask for silverware and napkins and drinks. As she went to get what we needed we tried some of our food with our fingers and it turned out to be very cold. Needless to say we got up and left. When we mentioned it to the front desk all he could say was oh they must be busy? Back at the HIE we mentioned it to the front desk there and at least we got an appology and said that it's the same owner and they shouldn't have bad service like that. She offered us some fruit and muffins from the breakfast room so we could have something to eat. She was very sweet. But overall not being able to get a key for our room and no dinner after. 7 hour drive to get to Edmonton, I cancelled my reservation to return to this
Property the next week and booked at a different HIE.
March 29, 2015
Rated 5.0 out of 5.0 by Adam24/7 Hotel Review Holiday Inn Express Edmonton Air Port
Great hotel, very nice friendly staff, rooms always clean, but be prepared to hear a train or two going by at night. Not a problem for me as I use ear plugs. I have stayed here over 45 times and plan to come back some more.
March 28, 2015
Rated 4.0 out of 5.0 by richie1234 food greasy
Was ok visit. The ac. Was too cold for Canada winter sleeping and the breakfast wasn't very healthy.
March 27, 2015
Rated 5.0 out of 5.0 by Paulonthe400 Great Experience
Comfy mattresses, very clean, attentive staff. Close to Airport. Airport Shuttle was appreciated
March 26, 2015
Rated 1.0 out of 5.0 by Blackbeauty59 Exhausted and Grouchy
Stayed at your Airport Property in Nisku Alberta
I know when you take your kids to a hotel for the wknd it's to have fun yes I understand that but there also has to be some respect for the other guests that are at the hotel. I had the unfortunate experience of kids running the halls and screaming.(where were there parents)
Kids ran the halls making noise until after Midnight. (where were there parents)
I Started Calling your front desk at about 9 pm was told it was going to be taken care of, It was not .
A.M.A (Exhausted and Grouchy)
March 23, 2015
Rated 5.0 out of 5.0 by Schneb Great place to stay
Everything was good about our stay at this hotel.
Good value for your dollar.
March 23, 2015
Rated 5.0 out of 5.0 by GB from Canada Excellent Hotel - Highly Recommended
This is my favorite hotel of the all the Holiday Inns I have ever stayed in (50 ). The staff are friendly and helpful, the rooms are always clean well equipped. Excellent TV channel and movie selection. You will always have a great stay at this hotel!
March 22, 2015