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Rated 3.8 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Great Value good experience overall. clean and comfortable. only had one issue with the internet and was dealt with right away. July 30, 2014
Rated 3.0 out of 5.0 by Not sure we'll go back We are repeat guests at this hotel, as we stay there before we fly out, and when we come back multiple times a year. The service in this hotel used to be excellent. Not so much anymore. It is really hit or miss. The rooms really vary in what you get. Some are excellent, updated, super clean, great ammenities. Others, are tired, smelly and just not a pleasant stay. The last few times, the front desk service has really been really a miss, they used to recognize you as a priority guest, now they dont even mention it, they used to always be very friendly and make you feel really welcome, now they make you feel like youre interupting them. Breakfast is so so, again, depending on who's working July 28, 2014
Rated 3.0 out of 5.0 Free Airport Shuttle service. The hotels website offers free airport shuttle service. In fact I paid a taxi service to take myself to a contracted airline's terminal hanger located at the Edmonton Airport. If there are exceptions to this service or any service it should be noted on the website so potential customers and travelers can make informed choices. July 26, 2014
Rated 5.0 out of 5.0 by Great stay for business Friendly staff, great rooms, ok fitness centre - it could use a weight machine and higher dumbbell weights other then that a great place to stay for business July 20, 2014
Rated 5.0 out of 5.0 by Clean and comfy Excellent service and a clean and quiet stay. Loved the room. Nice and big and bright. July 18, 2014
Rated 5.0 out of 5.0 by Clean room and comfortable bed. Very comfortable bed and clean linen and bed covers etc., Pool area was great with the exception the hot tub could not be turned on. The hot tub switch did not work. Breakfast was good with variety of choices. Staff were very friendly and accommodating. The only thing I heard from outside the room was that twice I heard a train horn blow as it passed by on the nearby tracks. The airport transportation was good. The driver was friendly and helped with the baggage. He was also very promptly on time. July 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel stay was great,, the only problem was slow internet,, was not able to open any website and work on internet.. other than that everything was perfect. Thanks July 16, 2014
Rated 1.0 out of 5.0 by Not clean I am digusted with the the fact the bed sheets were not changed I slept in someone else`s filth! July 16, 2014
Rated 5.0 out of 5.0 by a return guest The staff is always friendly and helpful, no matter how late you arrive. The rooms are spacious and clean. July 15, 2014
Rated 3.0 out of 5.0 by not a great hotel this hotel is not typical of holiday inns this hotel is updated and new but it needs to have better attaention paid to guest satisfaction and proper staffing and sullies during busy days July 8, 2014
Rated 4.0 out of 5.0 by Great, clean, simple hotel. Train is a problem. nice hotel. train passes right by the hotel 3 to 4 times per night and whistles the entire time. could not sleep all weekend. July 8, 2014
Rated 4.0 out of 5.0 by excellent hotel Excellent hotel but would like to have a room located away from train track. July 7, 2014
Rated 4.0 out of 5.0 by Stayed At HI Good, clean stay with good staff. I needed a rest and they provided me with one. This is the hotel I pick when I go on trips out of Edmonton. July 7, 2014
Rated 4.0 out of 5.0 by airport pickup service I was disappointed that I had to wait 20 minutes to before being picked up at the airport by the shuttle bus. July 6, 2014
Rated 3.0 out of 5.0 by Business No reservation Noise from the train First staff member could not help me with the reservation. I probably would not stay here again July 6, 2014
Rated 5.0 out of 5.0 by Awesome Staff The staff was very friendly and easy to deal with. Traveling with a family of 5 is always a challenge and they made our stay very easy. The pool and water slide was a hit and we thoroughly enjoyed our family time in the pool area. The gym is a bit dated but served the purpose of our needs. Breakfast had something for everyone and made the start to our day a breeze and relaxing with extra sleep and no worries of looking for alternative food sources. The beds are very comfortable and rooms quiet. A cot was provided a moments notice when staff realized our family size and tight budget. For the duration of our stay they were very accommodating. They also went out of there way to provide us with a late check out when our baseball games were postponed due to a massive rain storm. This is by far some of the best treatment I have ever received while traveling with my family. June 29, 2014
Rated 3.0 out of 5.0 by No tv poor internet As a business traveller I need access to reliable high speed internet which they don't have. And after 4 days and three calls to the front desk most of the TV channels still didn't work. June 24, 2014
Rated 5.0 out of 5.0 by Best Staff that I have experienced Staff was very friendly and accommodating. When the A/C in my room did not, they changed rooms immediately to make my stay better. I highly recommend this hotel. June 23, 2014
Rated 5.0 out of 5.0 by Airport Handy Other than overpriced for the airport this is a great facility to stay at for that arrive late or leave early flight June 23, 2014
Rated 2.0 out of 5.0 by missing links Tv did not work Wifi did not work Wake up call never happened. June 23, 2014
Rated 3.0 out of 5.0 by Adaquate for our purpose The hotel did not stand out as one of my most enjoyable IHG experiences. We wanted to be close to the airport and it was. Overall it was clean. As a platinum member, I was offered a complimentary bottle of water or 200 points. I guess I'm used to the US Express experience where you receive a bottle of water for each guest, also a snack and most often get an upgrade, none of which happened here. The only really big disappointment was the cleaning staff who didn't empty the garbage or clean the cups and glasses or even bother to vacuum. June 22, 2014
Rated 5.0 out of 5.0 by great hotel Highly recommend! Comfy beds. Great pool and spa! Breakfast varied and awesome! June 17, 2014
Rated 4.0 out of 5.0 by Overall nice hotel Overall, a nice option for a hotel. Staff was great and friendly. Room was nice and clean. Walls are kind of thin; I could hear some guy clearly snoring. I chose a room away from the nearby train tracks. I only hear it a few times during my three day stay. Pool was very nice and great for kids with the big water slide. The jacuzzi water was hot but the jets were not working. Parking is free but there's nothing within walking distance. Shuttle service the airport is free and runs every 20 minutes. Morning breakfast was ok. It was the same stuff each day which was ok. There were several food options within a 5-10 minute drive and a Walmart near by. June 16, 2014
Rated 3.0 out of 5.0 by Great Location I stay here every month because of location and priority rewards. My only issue with this hotel is their terrible almost unusable WiFi. No connection from my room was available and I stood out in the hallway to download a document. Met three other guests with the same concern who suggested the lobby area which is where they go. I did a speed test from the Lobby and got .04 download speed. I hope the hotel corrects this very important issue very quickly as I can not rely on this location do conduct my business if the problem continues. The next time I go to check in I will reserve a room in a backup hotel and do a speed test before I conclude my check-in. June 16, 2014
Rated 5.0 out of 5.0 by Rodeo stay we enjoyed our stay at this hotel. I am not a big fan of the TV line up as there are missing a few quality channels. But the room was great. The jets on the hot tub need work. But we were able to enjoy our room at a nice cool temperatue. Windows open allowing some fesh air. Nice tubs in the hotel and nice design in our King Executive suite June 9, 2014
Rated 5.0 out of 5.0 by Best Edmonton airport hotel (I've stayed in most!) Good rooms, great service. Can't complain! It's a little noisy outside, but all hotels around here are. It's near the airport and right by a freight rail line. But, they give you a pair of earplugs! The fitness center leaves a lot to be desired. Other business-class tier hotels tend to have renovated, up-to-date equipment, which is not the case at this hotel. I like elliptical machines, and while many other hotels in this tier have name-brand, gym-quality equipment, this hotel is sorely lacking. June 9, 2014
Rated 5.0 out of 5.0 by Staff very accommodating & pleasant behaviour Excellent location, good environment. Keep it up- Staff is very helpful. June 3, 2014
Rated 5.0 out of 5.0 by Great Stay Thank you for a great stay, i was reluctant to stay by the airport. the checkout girl in the morning found my membership number as it wasn't on my business travel file (my fault). I also wanted to mention the young lady who services your breakfast bar - she did a great job and was kept hopping the different folks and their requests. May 30, 2014
Rated 4.0 out of 5.0 by Nice hotel with really awful pillows. Room was lovely, kids loved the pool and waterslide, front desk staff were professional, friendly and very helpful with driving directions and restaurant recommendations. Our only complaint, and all four of us have the same one, is the pillows. They were worn and there was no such thing as firm and soft as embroidered on the pillow cases. Made it difficult to get comfortable. The rest of the experience was excellent and this is a very nice Holiday Inn and I have stayed in many across Ontario and Quebec, this one in Edmonton is at the top of the list. May 26, 2014
Rated 5.0 out of 5.0 by Good This was our fifth stay at this HI Express. It is perfectly located for us, the staff is very helpful, the breakfast outstanding, and the rooms excellent. We'll be back. May 21, 2014
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