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Rated 3.7 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed After sleeping on quite hard beds during our holiday, it was nice to get into a nice comfortable bed. The room was clean and maintained a nice temperature for the night. Our only request would be to have the cleaning staff check the radio before doing anything else in the room when cleaning the room. Without our setting it, the clock radio in our room woke us 2 hours before we were even thinking of getting up. Obviously, the people who slept in the room the night before us, had set the alarm to wake them up very early. With such a nice bed to sleep in, this was a big disappointment to us. I also thought that we would have had a bigger discount for sleeping in the older part of the hotel that is still under renovation. February 24, 2013
Rated 5.0 out of 5.0 by Great hotel Very nice hotel, quiet area and nice staff. Would stay again if travelling there again. Nice rooms, they are renovating older part of hotel and building new part out front. Thanks for the stay! February 17, 2013
Rated 3.0 out of 5.0 by Room was great comfortable bed and spacious. The hotel was under construction which didn't bother us at all. We arrived quite late 11:30 pm from a long flight from Cancun and we were recieved quite well however there were 2 elevators to take and we were not told which one to go on and went on the wrong one which took us to and area where our room was not. We had to go back to the front desk and ask were our room was located. We were also very hungry and there was no were around to order food or get food. I had to take a taxi to Mcdonalds to get something to eat at midnight once we settled into our room. February 14, 2013
Rated 3.0 out of 5.0 by hotel renos should of been informed of renos when booking hotel room , then they charged me for leaving vehicle there and i told them that when booking room, when you put up with renos should get better price January 29, 2013
Rated 3.0 out of 5.0 by under construction Big gaps between door and threshold allowed all hall noise and door slamming to be heard all night. Because it is an airport location and people start arising at 4 am for their early flights, it is not a place for sleep. Breakfast selection was good. Front entryway was cluttered with old bathroom fixtures that were being replaced. Blocked partial access to front door for luggage drop off. January 27, 2013
Rated 4.0 out of 5.0 by Comfortable and Clean Even under construction, the HI Express in Nisku was clean, quiet and comfortable. The room I stayed in was upgraded with modern decor and had very comfortable bedding. The breakfast was great and the staff was courteous. I will stay again. January 17, 2013
Rated 2.0 out of 5.0 by Just OK Great Location, room renovations are good. The beds are very good, the bathroom could be better. They don't remove the snow from the parking lot and it is difficult to get from the car to the door. At check-in, the young lady was very helpful. The older short, blonde woman made me feel like I was intruding on her time. The staff could be more customer focused. There are not restaurants nearby. January 10, 2013
Rated 2.0 out of 5.0 by Look out for the train Although this is a very nice property - the room was great and bed comfortable - the train that comes by ever so often is a problem! The staff hands out ear plugs, however the horn that is tooted before it crosses the road about 50 meters from the hotel walls, will wake up the dead! If i should stay here again i would request - maybe even demand a room as far away from the train tracks as possible. It was VERY loud and i am a light sleeper as it is. December 18, 2012
Rated 1.0 out of 5.0 by Cold room and Noise from fan all night .... no rest or sleep all night I was very disappointed with my recent stay at Holiday Inn in Edmonton (near the airport). The room I was given (135, I believe) was extremely cold. The fan came on all during the night. I placed my clothing next to the windows to reduce the draft and it was still not able to stop the draft. I called the front desk and was told to turn the fan off. That was not a very helpful comment since that would mean turning the heat off and freeze even further. The truth is I did not sleep all night and came home with a stiff neck and back, just trying to stay warm and lack of sleep just made things worse. I had stayed at this location before and the experience was more positive. December 13, 2012
Rated 3.0 out of 5.0 by Thank goodness a new H Inn is being built here I was greeted as an IHG Gold member. For that I received a small bag with a couple of cookies and twol old caramels that had leaked out of the wrappers and then re-solidified. On entering my room i noticed it was extremely cold. Heater did not work so I called the front desk to ask for a new room and was told no, that I should wait and someone would be there to fix it. I put my coat back on and sat and waited. The guy fixed it but it had to be on or off. I asked for a new room and repacked. They could have brought the key up but no I had to drag my luggage to the front desk, grab the key then go back up to the room. Just not sure they get the whole concept of customer service although the senior person on staff apologised profusely. This was the final night of what proved to be a rough week in IHG properties. December 12, 2012
Rated 5.0 out of 5.0 by Always Nice Staff are warm and welcoming, hotel is immaculate and the rooms are big and spacious. November 30, 2012
Rated 5.0 out of 5.0 by Wonderful service and friendly helpful staff Excellent value. A wonderful beginning to a stressful trip. Close to airport and great shuttle service. Ability to have car safe while we were gone made the trip much easier. November 28, 2012
Rated 2.0 out of 5.0 by Good for airport - inadequate wireless. Good location for Airport connections. Poor wireless. Not suitable for working stay. November 21, 2012
Rated 5.0 out of 5.0 by Very Impressed Staff was very helpful in making my stay a happy one. Thanks! November 13, 2012
Rated 5.0 out of 5.0 by Overall Great Accomodation Rooms are very modern and comfortable! Beds are excellent. Hot breakfast buffet is quick and very good! Highly recommend this to anyone! October 29, 2012
Rated 2.0 out of 5.0 Good facility but poor service The hotel facilities were near perfect but the services-especiaally the room cleaning was poor. My room was never well cleaned and sometimes I find foreign objects on my bed! The room cleaning crew need to do a better job. October 25, 2012
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