Rated 4.2 out of 5 by 92
Rated 4.0 out of 5.0 by Deacon1110 great staff
except for broken ice machine and the cost a bit high it was a wonderful stay - know that Priority Club membership is supposed to be recognized but it was not - a minor problem - one of treadmills was also not working correctly -
August 13, 2014
Rated 5.0 out of 5.0 by GE001 Comfortable Pillows
Nice hotel and consistent to Holiday Inn standards. The room was clean and staff was very friendly. Wifi was a bit slow. Overall good stay.
August 4, 2014
Rated 4.0 out of 5.0 by stargazer484 Nice hotel but could not use pool
My husband and I were staying in the area and chose this hotel over 2 others because this one had a swimming pool. We checked in on a Saturday and spent most of the day in Northeast, MD. When we returned to the hotel after dinner, we were planning on spending a few hours in the outdoor in-ground pool, which looked very nice from the windows. Unfortunately, after getting into our suits and towels, we found that the pool gate was locked. We inquired at the front desk how to get into the pool and were informed that the pool was receiving shock treatment and that it would be unusable the remainder of the night. This was at 5:30 on Saturday night. It was a huge disappointment. There is not much else to do on the property, and we saw that other customers were quite disappointed as well. Poor planning on the hotel's part.
July 31, 2014
Rated 5.0 out of 5.0 by sailorboy water in shower
hot and cold temp was tricky. why short and sweet is good. my wife loved the juzzi
July 30, 2014
Rated 5.0 out of 5.0 by Scout123 Great quality, good breakfast at a reasonable rate
The breakfast is a nice touch, clean room as always, great staff (very friendly), at a very reasonable rate.... the ice machine was broken on my floor, but the ones on the other floors were working. I would return.
July 29, 2014
Rated 3.0 out of 5.0 by peachgirl12 Used to love this hotel, now I'm not so sure...
Our room was not serviced by 2:30-3:00 in the afternoon. I requested at the front desk that our room be serviced. Upon returning an hour later, one bed was halfway made
July 23, 2014
Rated 2.0 out of 5.0 by Chiefemc Noisy room, no contact from management when I let the desk know
The front desk staff are cordial and friendly. When you get to the room they have a note saying if anything is not satisfactory about your stay to let them know. I stayed in 320 and it was almost as if the window wasn't there with ambient noise levels of traffic coming right into the room. I let the front desk know this first thing the next morning and would have expected some sort of contact from the manager, possibly a note or anything but I got nothing. Fortunately I was completely exhausted after a 14 hour day the second night and was able to sleep through in spite of the noise levels. Possibly I got the one bad room? Everything else was quite acceptable.
July 20, 2014
Rated 4.0 out of 5.0 by Blaster1va Met expectations.....
Nice facility, nothing extraordinary but meets standard for ICM facilities. Internet was slow and tended to drop service on occasion, particularly late at night which seems odd. Also front desk staff not very attentive to phone in mornings when arranging late checkout on both occasions staying here recently.
Did hate note on toilet pleading with guest to give hotel nothing but 10's on survey. A 10 requires something special, this is a nice average/above average location, but don't demand a 10! Guarantees you will not get that rating from me for sure......
July 20, 2014