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Rated 3.6 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay A few years ago I selected this inn on line. It was only for one night, but we were greeted by friendly front desk staff, enjoyed our evening in, slept well on a comfortable bed, were greeted by all housekeeping staff in the morning as we went to a very nice ready made breakfast. On check out, staff made sure our bill was all in order, thanked us for choosing Holiday Inn Express North York and we left for our journey home. This year I selected an inn on line once more, and didn't even realize until we drove into the parking lot, we were at the same hotel. The experience this time was déjà vu! If the hotel and staff can maintain quality service like that, then they are definitely doing everything right! If anyone remembers the commercials from many years ago, I believe the slogan was "There are no surprises at Holiday Inn!" Keep up the good work. July 6, 2013
Rated 1.0 out of 5.0 by Dump I stay in Holiday Inns all over the world and this is the worst. It is old, dirty and should not have the Holiday Inn Flag out front. The carpet was dirty, bed was lousy and the elevator barely worked. The shower did not function properly. I could go on but the list would be to long. July 6, 2013
Rated 5.0 out of 5.0 by Hotel Loved the cleaning of the hotel and great breakfest June 27, 2013
Rated 5.0 out of 5.0 by Excellent place to stay when visiting Toronto Excellent hotel, clean, comfort and friendly staff, close to the highway, to the mall and also to the Toronto Metro. Good value for money. June 25, 2013
Rated 1.0 out of 5.0 by I`m so sorry for disturbing you. We got in after a 7h drive at 1am. The man greeting us at front desk looked like he was very annoyed that we were interrupting what ever he might be doing at 1am. When I asked if he could pull the weather for the next day so i can plane our day he was not very impressed and then gave me some attitude when i asked him to speak up since i did not hear his directions to our room. Once we got in our room, the bed was the most uncomfortable bed i have ever slept in. There was a sinking whole in the middle of the bed. me and my partner both were stuck sinking in the middle. As for the breakfast, there was a standard breakfast spread. we really were not a fan of the powdered eggs. We do not have extremely high standards for hotel breakfast, but the eggs were inedible. I will not be trying this place again. June 21, 2013
Rated 4.0 out of 5.0 by Awesome Bed and Really Deep Tub! Had a great night in this hotel. Was able to soak in a nice deep tub full of bubbles. Iron and ironing board came in real handy when I opened my suitcase and found my shirt for the convention all wrinkled. It was quiet in the room so I was able to get my work done in record time and enjoy a movie on the flat screen T.V. Would have been nice if they had an in-house restaurant as it's not in the safest location in the Toronto area. But they did provide a bunch of places to order dinner in from. Check-out was fast and easy. Good job!! June 17, 2013
Rated 5.0 out of 5.0 by comfortable and pleased I wish there had been a small fridge in the room. Enjoyed the complimentary bottled water. May 9, 2013
Rated 2.0 out of 5.0 by Hotel seems to be going down hill. Have stayed here many times. Room not cleaned properly = carpet not vacuumed (sparkles on the carpet); strap from a ladies' shoe on carpet; black mesh bag found on shelf under the TV. Made us wonder just what had happened in that room? Bottles of water and energy bars a nice touch, as usual. Taking these comments under consideration, we aren't sure we will return. Standard seemed low. May 5, 2013
Rated 3.0 out of 5.0 by Not the best HIE property. Older looking property with some maintenance issues, probably to long to list here. Most staff are ok, but some have displayed only a passing effort in responding to customers. On a few occasions I have felt that I was just annoying them and should mind my own business. Just not a place you will feel welcome. May 5, 2013
Rated 2.0 out of 5.0 by needs updating we travel around for basketball and usually really enjoy our stays at Holiday Inn Express but this time was different. The rooms were smaller then normal. One bed was updated and the other was an old springy mattress. The bathtub was peach from the 80's and dirty old floor. The staff were great but wouldn't stay again until renovated March 29, 2013
Rated 5.0 out of 5.0 by Stressful pre-medical procedure evening - went fine! Greetings, This was not our first visit to this Holiday Inn. This time, my wife faced a medical procedure the next day and was not feeling well; but the staff at the Holiday Inn Express went the extra mile to ensure our comfort that afternoon and evening. For example the "battery low" indicator in our temperature control panel # a neat touch screen in itself# was flashing. I called the front desk and a new battery was delivered and installed within 10 minutes. Thank you to everyone who was on duty the night we stayed. We recommend this Holiday Inn express for it's great value and location. #signed# G.Y. March 20, 2013
Rated 5.0 out of 5.0 by Good little hotel I was pleasantly surprised by the service and the products offered at this hotel. I never had much expectations but was pleasantly surprised. Thank you for a great stay and we are sure to return in the near future March 19, 2013
Rated 1.0 out of 5.0 Not up to Holiday Inn Standards This property was poorly maintained. The overall impression was an outdated, water damaged facility. There are no real dining choices nearby. I would strongly avoid this property and won't every stay there again. March 11, 2013
Rated 4.0 out of 5.0 by Much better second time This was the second time I stayed there within a week, and the room was much cleaner, clearly they have alerted the maid staff to make sure the rooms were clean!! The front desk staff was as before very courteous, this experience was up to Holiday Inn standards!! February 25, 2013
Rated 2.0 out of 5.0 by Need better maid service!! I am a platinum member of priority club, staying over 50 nights a year at holiday inns, the front desk were very courteous at this hotel, and the room was very nice, but the toilet in my room was plugged when I arrived and not clean, that was simply appalling and something I have never experienced before. I complained to the front desk who rectified the problem, but clearly the room was not cleaned very well!!! Subsequent nights the toilet worked but the level of cleanliness was still not up to normal holiday Inn standards, the sink and shower were not cleaned very well, room was not vacuumed etc. This is such a pity as the hotel is very convenient to where my business in Toronto was and is overall very nice. I also booked a visiting Scientist (collegue) from Germany at the same hotel for 4 nights, who agreed the room was not as clean as he was used. Clearly they need to improve their maid service!! Since I stay at Holiday Inns and book rooms for many of my collegues who visit me in California I expect the same level of cleanliness at each hotel. The staff and service rating of poor is for the quality of the work done by the maids and not the front desk personnel who were very nice and courteous. I will still recommend this property but will make any notes that they should ensure the room is cleaned to normal Holiday Inn Standards!! February 20, 2013
Rated 4.0 out of 5.0 by Staff My compliments to the staff, they were courteous and went out of their way to help. January 3, 2013
Rated 5.0 out of 5.0 by Another Enjoyable Stay Clean, comfortable room, comfortable bed, trouble free internet and a great breakfast ready and waiting in the morning. Everthing I like. Also, this hotel is close to where I need to be making it my regular #1 choice. November 29, 2012
Rated 5.0 out of 5.0 by Loved the friendliness of the staff at check in Very comfortable , relaxing, satisfied with the price paid and breakfast was also good and plenty. November 18, 2012
Rated 4.0 out of 5.0 by Great Stay- We recommend! This was a great stay,. Reasonably priced, very close to our venue. Staff was amazing. As soon as we got there we were given a complimentary upgrade. No complaints at all. Loved it. Will be back again next year as our venue is a yearly party. November 8, 2012
Rated 4.0 out of 5.0 by All good except for some parts of the breakfast As usual, the Holiday Inn rooms and service were just fine. It's predictable and consistent no matter where we stay. For the Holiday Inn Express, I like the idea of a "free" breakfast, but I find some parts of it suffer because it's not fresh. For example, the scrambled eggs taste artificial to me. As well, the bacon doesn't seem "real". I assume this is because it is "mass produced". I stuck to the cereals and fruit. I would have liked to have tried a pancake, but the machine making them wasn't working that day. Finally, the amount of waste created from all the styrofoam plates and plastic cutlery does not seem "environmentally friendly". Wouldn't it be about the same cost to have real plates and cutlery and wash them? Of course, these points apply to all Holiday Inn Expresses, not just this one. November 3, 2012
Rated 5.0 out of 5.0 by Great Staff! All the staff at Holiday Inn Express made a weary business travel very welcome upon arrival and for the duration of my stay with greetigs each time I came in from a long day and were great with restaurant recommendations! October 23, 2012
Rated 4.0 out of 5.0 by Good experiences The hotel is very good, with excellent rooms and excellent Staff and Service. All are very friendly and obligingly... October 22, 2012
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