Rated 4.5 out of 5 by 140
Rated 1.0 out of 5.0 by Glenn66 Overall Bad Experience
Checking in was pleasant and staff was nice.When entering the first room we were overcome with a smell of very ripe garbage somewhere in the room.I went back to staff and was assigned a different room.No smell and so good so far.We left and returned that evening to retire for the night.The first thing I noticed was the air conditioner which was left on to cool the room in our absence was off.I could not get it to come on again.I called staff and they informed me this was a new energy saver version.I was told to unplug and wait for a bit and replug. The unit was to come on in five minutes.It finally did but then shut off again.It did this all night long.It would cool the room and then shut off.So all night I had to contend with the noise of the unit starting and stopping.I also had to contend with putting blankets on when cold and off when the unit was off.Made for a horrible sleeping experience.Also the refrigerator in the room had a loud clang/bang coming from it which required it to be unplugged.No sleep and very unhappy customers.The carpets in and around the elevator were dirty and need cleaning.
The room and bathroom were clean and well stocked which is what we have become accustomed to from Holiday Inn.If there is a Holiday Inn Express in the town we visit we always chose that location over others.You cannot always be 100% great.This hotel excluding the lady staff that checked us in does not meet the standard of other locations and will not be visited by us again.Thank you for your attention.
October 16, 2014
Rated 5.0 out of 5.0 by D Drew no title
The hotel was only a little difficult to find from the freeway after a long drive that day, but your signs did get me there without getting lost.. I would stay there again when in the area.
October 15, 2014
Rated 5.0 out of 5.0 by Kathy 57 Excellent service and accomodations
Our overall stay was very enjoyable. Clean rooms, excellent and caring staff. Our only issue was the pool was closed due to heater repair. However, it was fixed on our last night which made my grand daughter extremely happy. This was no one's fault, just an unforeseen occurrence. We will definitely stay there again.
October 15, 2014
Rated 3.0 out of 5.0 by clownwithafedora so so service
Hotel is better than most in the Ontario area but is on the expensive end for a HIE. Staff is not terribly service oriented. Hotel cleanliness is above average for the Ontario area
October 14, 2014
Rated 4.0 out of 5.0 by EMR1 Hmmmmm
Our room was okay, but we've stayed at many Holiday Inns, but we were surprised when we didn't have a refrigerator or microwave. Staff told us this was because we were not staying in a Suites room. Hmmmmmm. Other HIE's have fridge and micro and they aren't Suites. Water in one of the bathroom sinks was switched, Hot on Right and Cold on Left. Also found a very long black hair within the bedding. Neither of us has long hair nor is it black!
October 11, 2014
Rated 5.0 out of 5.0 by Kelly2012 Sure Bet in Ontario, Oregon
I travel frequently around six counties in Eastern Oregon and am always relieved to check in to this hotel.
No surprises ! My room is always well-maintained, immaculate, and comfortable; the service is friendly and efficient; and the breakfast is tasty and abundant. Great internet service.
After an 8 hour drive from Portland, the hot cookies at the front desk in the evening are also a nice touch !
Have never had a bad stay.............
October 9, 2014
Rated 5.0 out of 5.0 by theroadtripper Very nice!
We were impressed and will definitely be back! It's not a straight shot off the freeway, but it's worth the little extra effort to get there.
October 9, 2014
Rated 3.0 out of 5.0 by Quiote No Refrigerator or microwave
Compared with other Holiday Express', our handicapped room did not have a refrigerator or microwave. We were told that the ice machine was upstairs
October 7, 2014