Rated 4.5 out of 5 by 229
Rated 5.0 out of 5.0 by josies12 breakfast staff/check in personnnel
the woman that was in charge of the breakfast was absolutely super...she was really great.
the women that checked us in were very rude...unfriendly and actually obnoxious.
the men were pleasant and helpfull but seemed to be intimidated by the women
June 28, 2015
Rated 4.0 out of 5.0 by Bmckernan Only so so
The woman at the front desk was okay - not overly friendly or even helpful. When we asked about recommendations for dinner, she gave a sheet of paper with places listed. She told us to park on the street since the parking lot was being repainted. When I asked her what time they were starting, she said, "Early because it is going to be hot." We left the next morning around 8:30 and no one was even there to start the job. The breakfast was disappointing. The so called eggs were burnt. The sausages were greasy and over cooked. Not our best stay at a holiday inn express. We will not return.
June 25, 2015
Rated 5.0 out of 5.0 by Bodyguardroyal Great Stay
I love everything about Holiday Inn Express! I will continue to stay at these hotels as I travel which is a lot!
June 16, 2015
Rated 5.0 out of 5.0 by Martin688 Nice Room Good Desk Staff
We had a good experience at this hotel. Nice room and a friendly night desk staff. Gave a good recommendation for place to eat that night. Entrance to hotel was a little difficult to find.
June 7, 2015
Rated 4.0 out of 5.0 by jeplap Ok Place - Don't Call to make a reservation
Our room at the Holiday Inn Express and Suites in Ontario Oregon was an ok place to stay and good for our family because it provided breakfast which was also ok. The thing I remember most about this stay was calling while driving about an hour in advance to our arrival to check availability and to make a reservation. The front desk connected me to national Holiday Inn reservations number where I got to listen to music for 20 minutes before I hung up in disgust.
June 4, 2015
Rated 3.0 out of 5.0 by Crusin76 Well Done!
The overall stay was nice and adequate. breakfast was late on the morning of our business day by almost 45 minutes. The receptionist called someone in that came and got everything ready. With as much as she had to accomplish to get everything set up, I think she did pretty good. Unfortunately, some of my team had to seek provisions elsewhere due to our time schedule. But overall the staff did well getting that day started.
I would come back, this place is very adequate for quick travelers.
June 4, 2015
Rated 3.0 out of 5.0 by Grumpy! Breakfast Not Served As Promised
A fairly standard HIE except for their food service, and customer service. Breakfast was suppose to be ready at 6:30 am. It was not. At 7:00 am I asked about it, since management was not otherwise providing notice of whether breakfast would be served. When asked, I was told it would be ready in 30 minutes...at 7:30. We could not wait. Most notably, there was no apology or compensation offer for their failure to honor their promise...breakfast at 6:30. Further, management could have put out, at least, the prepackaged oatmeal and other items not requiring a food handling license. Overall, poor performance. Will stay elsewhere in the future.
June 2, 2015
Rated 5.0 out of 5.0 by Mellen53 Comfortable room and great service
We were traveling with three grandchildren 13,11,10 for a wedding. Our room had two queens and a hide a bed worked out very well for the five of us. The bathroom was very nice with a large countertop to accommodate our cosmetics and toiletries. While kids enjoyed the pool I used the the laundry room. Two washers and two dryers made it easy to get the wash all done at once. The breakfast was great the kids as well as the adults enjoyed the cinnamon rolls.
June 1, 2015