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Rated 4.4 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 by Right on the beach The staff was so friendly and attentive, they even offered advice on locations and places to eat. Their recommendation for a local seafood restaurant to deliver to the room was the best room service & seafood we had in I don't know when! The fact that it's not a gigantic hotel on the beach led to some nice extra room on the beach compared to North & South of it's location, a real plus for us. The room was clean and we had zero problems with anything, not that we spent much time in the room. The breakfast selection was good, and variety was impressive. Even the patrons who stayed at the hotel were great, as we met great people during our stay. We paid a little extra for the Gulf side view, too which the wife seemed to enjoy, so nuff said about that. Overall, we had a memorial time and look forward to using the reward points I earned on the next adventure. September 9, 2013
Rated 4.0 out of 5.0 by Good room, mediocre bed The mattress was cratered toward the middle, causing us to roll together. There should be sign on the balcony door telling users that the thermostat doesn't work when the door is open. The only way I knew was that the magnetic strip fell off the door, disabling it. The AC worked quite nicely after the problem was fixed. Good TV, refrigerator, and microwave. September 9, 2013
Rated 5.0 out of 5.0 by Coming back next year!!!!! The rooms were very clean and the hotel was well maintained . The beach was amazing! I would rather stay here then a sky rise any day! Staff had that great southern charm. It's perfect for an affordable get away.. We will be back next year!! September 8, 2013
Rated 4.0 out of 5.0 by Excellent Staff Our room was comfortable, but I felt the price was too high for a standard hotel room. The price was similar to condo prices. The breakfast was good and the staff was great from the front desk to the ladies in housekeeping!!!!! September 8, 2013
Rated 5.0 out of 5.0 by Great place WE loved the location and the amazing pool. The staff was also amazing, loved bar at the pool and awesome bar tender, Billy!!! We wiLl definitely be back!!!! Didnt want to leave September 8, 2013
Rated 5.0 out of 5.0 by Break from Work Everything was just fine.Was a very clean and friendly stay. thank your whole staff. M. A. September 6, 2013
Rated 5.0 out of 5.0 by Very relaxing visit. We particularly like the on the beach location. We like the area of Orange Beach in particular. This the second time we have stayed in this motel and we have not been disappointed either time. We enjoyed the pool area as well as the beach. The staff works really hard at keeping the property neat and clean both inside and out. If we return to the area in the next couple of years, we will definitely stay here again. September 3, 2013
Rated 3.0 out of 5.0 by very uncomfortable bed Very slow elevator, cleaning crew using elevator, once we got on and 4 cleaning crew and 2 full cans of garbage. Beds were very uncomfortable awake every hour. I expected more for the price,,usually very nice hotel. September 1, 2013
Rated 5.0 out of 5.0 by Clean room and relaxing Had a great 5 night stay at Holiday Inn. A little pricy, but it was right on the beach. The pool was nice and it was just a walk out to the beach. The staff was nice and helpful. The room was a nice size with a fridge and microwave with cupboards to store food products. Would definitely stay here again. August 26, 2013
Rated 4.0 out of 5.0 by Orange Beach Everything was very good for the exception on nasty hair shaving left by previous guests on the bathroom wall. Which tells me the bathroom was not clean between guests. August 25, 2013
Rated 5.0 out of 5.0 by Very accommodating From the start, the hotel manager was very accommodating to our family's needs. They provided a crib & high chair for our room. Staff was very friendly too. Hotel was clean & perfectly located on the beach. Great for a family on a budget. August 24, 2013
Rated 5.0 out of 5.0 by awesome hotel we totally enjoyed our stay at the Holiday Inn Express.The hotel was very clean and smelled nice throughout.You walk in and the first thing you see is an aquarium how cool is that.It has a great location to all the great spots and even Wal-Mart.The breakfast buffet was super every morning;best I have had at any hotel.The staff were very friendly and helpful on where to go and what too do.This will definetly be my first choice when we go back.Thanks Steve from Louisiana. August 24, 2013
Rated 5.0 out of 5.0 by Great staff - need new mattresses, pillows and towels We stayed for a family vacation using points - we got an ocean facing room with a great view. Room was a comfortable size for 5 people with a roll-away. Staff was great - always pleasant and helpful, breakfast was plentiful although eggs were pretty powdery tasting. Only shortcoming to stay was the age of bedding and towels - could do with an update. Mattresses were terrible and towels old and scratchy - pillows were pretty bad too. Overall experience at the hotel was excellent - all due to attentive staff and a clean property with great pools and beach access. Very resort like feel. August 23, 2013
Rated 4.0 out of 5.0 by Our great vacation Very accommodating staff, nice facilities, & nice size room. August 21, 2013
Rated 5.0 out of 5.0 by Shark Week Stay This was my first stay on the Alabama coast. It was a nice stay at an excellent location. The room was well maintained. Access to extra pool/beach towels was easy no matter the time of day. Bubba's Seafood House across the street is an great place for delicious food. I would recommend placing boxes or cans at locations around the pool area for used towels. Patrons can place their used towels in the boxes and staff can pick up at regular intervals. I would also recommend having bottles of vinegar for treating jellyfish stings at the bar. A young boy was stung and there wasn't any vinegar available. August 21, 2013
Rated 4.0 out of 5.0 by Perfect for the two of us Overall nice, and perfect for our short stay. Staff was very friendly. Housekeeping was constantly cleaning floors in hallway leading to lobby. Room was convienient to exit going to pool. Typical decor. Comfortable bed, room seemed a bit dark, carpet appeared a little soiled but fresh vacumed. Always had nice clean smell. We would definately stay again. August 20, 2013
Rated 3.0 out of 5.0 by Great Location The staff was very accommodating and the location is great. Right on the beautiful beach. I was very disappointed in the bedding and towels and the breakfast was packed. Very nice pool area complete with hot tub. August 17, 2013
Rated 3.0 out of 5.0 by Overpriced for what you get I stayed here for a conference nearby. Would have been very upset if my employer wasn't paying for my stay... When checking in no luggage carts to be found and I was told "oh they must all be in use" with no offer of any help with my luggage. My room was on first floor across from elevator, main entrance to pool and housekeeping break room. It was extremely noisy from 6am-12 midnite EVERY night. Asked for room change and never got it or heard back.... Refrigerator leaked and wet carpet. Had to call for maid to clean room at 5pm on day 2. Small pool, empty or inoperable/ice machines, free breakfast mediocre. I had planned to stay an extra day to enjoy the beach but was so sleep deprived I cancelled last day and went home. The positives were being right on the beach and most employees were very friendly and sympathetic...although seemed unable to improve this hotel/problem solve. Unless you get a fantastic special room rate, I would not advise staying here :(( August 16, 2013
Rated 5.0 out of 5.0 by Great time and vacation Love this place. Nice pool and nice beach. Chairs you can rent that have plenty of shade. August 16, 2013
Rated 5.0 out of 5.0 by great beach front! and service was great! we had a great time there at hotel, everyone was very nice, and room was clean, and i think everyone deserves a raise, great job!! August 14, 2013
Rated 5.0 out of 5.0 by Awesome Stay We had an Awesome stay at this hotel. The Staff was awesome, the rooms were clean. I especially loved the variety at breakfast and the pool. We will come back soon. August 14, 2013
Rated 5.0 out of 5.0 by Friendly staff and right on the BEACH The entire staff is very friendly from check in to check out. The best thing about this hotel is that it sits right on the beach. The outdoor pools over look the beach too and the kids loved them. Overall we had a great stay and will return. August 14, 2013
Rated 5.0 out of 5.0 by We had a great time, Breakfast was excellent!!!! Staff was so helpful. We will be back. Our room was wonderful, pool very clean, easy beach access, breakfast very good. We will be back next year. August 13, 2013
Rated 5.0 out of 5.0 by just perfect The staff were very friendly...from the front desk to the tiki bar at the pool...the beach was great...jelly fish were bad but we could still relax at the pool...Kid friendly...We will be back.... OH>>>great breakfast.... August 12, 2013
Rated 5.0 out of 5.0 by Better than expected My family and I truly enjoyed our stay here at this hotel.The rooms were clean and breakfast was an added delight. The staff was very friendly, and helpful. They also gave greatd advice on the places to take the kids and places to eat. We enjoyed the pool and the walking on the beach. We are making plans to return here again in several weeks....Beautiful. Thank you Holiday Inn Express August 10, 2013
Rated 3.0 out of 5.0 by Overall Not Bad If you are used to staying in business area Holiday Inn Expresses, then this will be a little different. The quality of the beds are not as good as I am used to, but otherwise the room was adequate. This is a resort type hotel (at the beach) so it caters mostly to family's at the beach, etc. Since there is a lot of traffic on weekends checking in and out, they could definitely use more than the one or two carts available for loading and unloading car. I saw one guys take one and not return for an hour or so. Not really the hotels fault that he was inconsiderate, but with so few carts I can understand grabbing one when you can. Again this is not your typical HIE, so just don't expect the same experience as most. (Same thing near Disney, etc.) August 9, 2013
Rated 4.0 out of 5.0 by Can't Beat Being on the Beach at Gulf Shores Great location and the staff were very accommodating. We asked to be moved from a pool entrance room and were moved the next night when a higher floor became available. The room is very comfortable and we actually could see a Gulf View from our room. I would recommend this highly for a family vacation and it is well used as such during the summer. We had a great 4 days there. August 9, 2013
Rated 4.0 out of 5.0 by Great Service We decided at the last minute to go to the beach. Holiday was able to meet our needs for our getaway. The breakfast was very good. The rooms were very clean and accommodating. The staff was very helpful. August 8, 2013
Rated 3.0 out of 5.0 by It didn't meet my expectations and I been a Club member since 1984. I reserved a Ocean front room which I paid extra for and it was worth it. We arrived at the hotel at 2:15pm on Sunday. The desk said my room was being service now and I would be next for that TYPE of room. At 4:30pm, 2hrs. 15 min. later I got my key. Not good for the extra money I paid for the room. I was in room 617 across from the ice machine which dump automatically each 15 min. and all night long. The room was always very clean, The buffet at Breakfast was great on Monday and Tuesday and the lady on duty was super and very nice. On Wednesday they had a new person. Coffee ran out and when it was refilled it was only warm in temp. There were food issues also. She could learn from the other lady. The pool and beach was great. The location was good. The plus was the buffet the first 2 days, Very clean rooms, pool and beach, The Gulf front room is a must. The negatives are: Check-in time table, The location of the ice machine to an expensive room, The buffet lady (just Wed.) attitude, service, and ability to do her job. This was our 35th Wed. Anniversary and there were too many negative issues for what I paid for the room location. Thank you! August 5, 2013
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