Rated 4.1 out of 5 by 133
Rated 5.0 out of 5.0 by u8ntserious It's a Hotel
First and foremost, don't get caught up in the reviews that are negative about room size, staff attentiveness, parking, etc. One must understand the hotel, within its design and purpose, is for basically sleeping and holding your belongings while your out doing business, pleasure or leisure.
Was the room small? Sure it was. But it's all relative to your situation. We had a family of four (two boys; 9 & 7) and we stayed comfortably. We never felt like we were "on top of each other" because the rooms were small. The storage was enough for all of us to store 5 days worth of clothes (and get ready stuff for the wife) without any issue. The only potential downside - which the negative thoughts went away after day one - is the hotel doesn't have any bathtubs. Again, we didn't get the hotel to take baths in; only to shower to get ready, and shower to clean off from a day at the park(s).
The staff was exceptional. They were always available to assist, and willing to answer questions you may have. Also, each morning I would go to the gym (0530) the front desk attendant was very customer oriented in the fact that s/he would ask how my sleep was that night and if there was anything they could do to make it better. Did I experience a time when I had to ask the front desk a question and there were guests at the desk? Yes. It happens. It's like any other business in the world were you have to wait if there are other customers in front of you. Now, once you got to the desk, again, the staff was exceptionally customer oriented. Apologetic for the wait and ready and willing to answer your concern.
Breakfast was hot and ready. The staff was turning the food quicker than it could get eaten; which was good because there was always fresh, hot eggs, sausage/bacon, biscuits, etc. The bread and pastries were really good too. They weren't dry or crumbly - simply soft and fresh.
In all, I would - and I speak for my wife - highly recommend this property to any individual or family traveling to the Orlando area. The comfort was there. The staff was spot on. The food/amenities was plentiful. And the property is ideally located in terms of access to I4 and the airport.
February 24, 2014
Rated 5.0 out of 5.0 by AQUASIA2014 Good Experience
Nice staff, good service, would stay again. North Central Florida is a great place to visit.
February 22, 2014
Rated 2.0 out of 5.0 by MJS14 Small Rooms and no counter space
Rooms are very small, bathrooms are very small and not very private (with door that slides into wall). If you are traveling alone the rooms are ok for one person but not more. Good breakfast as usual with Holiday Inn Express
February 21, 2014
Rated 5.0 out of 5.0 by TORBAR Excelente para ir a los parques de Universal
Excelente estancia tuvimos en estos días que pasamos en Orlnado para ir a Estudios Universal y los Outlets de la zona. Nos dieron una habitación mejor por ser Platinum y todo estuvo muy bien. Si acaso el desayuno es muy básico, pero que es bueno.
February 17, 2014
Rated 5.0 out of 5.0 by NSmith Great customer service
This is our second time staying at this particular Holiday Inn....would definitely stay again.... Clean room and great customer service.
February 12, 2014
Rated 2.0 out of 5.0 by rsmm98 Not that great
We are green people so we don't expect our room to be cleaned daily. The one day I left the "Do Not Distrub" ticket out of the door so the room could be cleaned ( Day 3 of 5 day stay) our room wasn't touched. Inquired with staff and they clean rooms until 4 pm. They were willing to clean it the day that I was going to be in our room until 5.
Watched their breakfast attendant sneeze all over the silverware at breakfast.. ever heard of covering your mouth.
I became known as the bath tub lady because I asked if they had a room with a tub and promptly got told they had very few rooms with a tub. Wish I had known this before I booked. Really did not appreciate when I went to the desk being told I was the lady that asked about the bath tub.
Finally, their computer systems were always down. Rather strange that they could not look up any accounts or process a check-in or out for 5 days. Just waiting to check my bill to make sure it is correct, once it hits my credit card.
February 12, 2014
Rated 5.0 out of 5.0 by Massimo14 Confortable room, great service and breakfast
Confortable room, great service and breakfast.
I would return to this hotel. Pleasant staff, room clean, and breakfast with great variety.
January 23, 2014
Rated 4.0 out of 5.0 by Yasser77 Excellent
Very convenient and love the breakfast
Highly recommended for short visit
January 16, 2014