Rated 2.0 out of 5.0 by Erik32 No excuse
We stayed at this hotel for two nights. We had two rooms, a party of 7. This was over Memorial Day weekend which is of course busy. The rooms were fine, what you expect from Holiday Inn Express, nothing different which is fine. The front desk staff was good. The issue was with the staff that takes care of breakfast. The first morning was fine, no issues. The second morning, we came down around 9:45, 15 minutes before breakfast was over. This hotel has two breakfast stations because they are likely frequently sold out or close to it. The staff began pulling the trays of food right when we got down AS GUESTS WERE SERVING THEMSELVES FROM THE TRAYS! It was not 10:00 am. It was not empty. These were trays with food that were being accessed at the time by guests WHILE THEY WERE PULLING THEM DOWN! I was shocked at how incredibly rude and inconsiderate this was, not to mention that it wasnt even time to stop breakfast. I stay at hotels for business about 100 nights a year at minimum for years now and I have never, ever seen that kind of disdain and lack of consideration for hotel guests. It was unbelievable. I would avoid this hotel at all costs.
June 6, 2013
Rated 4.0 out of 5.0 by aavp Very convenient
Spent 5 nights in May 2013 with my husband and 8 yr. old daughter. Rooms were clean and comfortable. Breakfast was very nice and convenient. Had a variety of foods to choose. (daughter is a picky eater) Took hotel shuttle to and from Universal parks. (need to get ticket for shuttle day before) Shuttle made a few stops at other hotels nearby but not a long ride at all. On way back only had 3 pick up times in evening so if you wanted to come back early you would have to catch a cab. Pool was nice (open until 11pm) but could use a little cleaning from the leaves and bugs. Very convenient to Disney and Sea World by car. Staff was very accomodating and friendly and service was good. Would definitly stay here again.
May 31, 2013
Rated 4.0 out of 5.0 Great Service, Friendly Staff, Perfect Location
Everything is good and gets better.
Location is perfect.
Rooms are good
Food is good
May 30, 2013
Rated 3.0 out of 5.0 by Smallestroomandbeds Smallest rooms and beds
The room size and bed size were not worth the high rate.
May 23, 2013
Rated 5.0 out of 5.0 Comfortable room
It was a wonderful stay in this hotel. Both of my wife and me had great nights and stay comfortable.
May 20, 2013
Rated 5.0 out of 5.0 by IMV03 Fun experience
My family and I want to take the time to say "thank you" for the service and overall experience at the Holiday Inn Express. We made our reservations on our way to Orlando and the customer service was so friendly and helpful. When we got there the staff was welcoming and friendly. The breakfast was healthy and fresh. We go every month to Orlando and we are making Holiday Inn Express our hotel. Home away from home. On behalf of our family thank you again and keep up the excellent customer service work. Have a great week.
May 20, 2013
Rated 5.0 out of 5.0 by NelsonL Great Experience
I have stayed at 5 star hotels before but having needed a room for one night we decided to go casual and stay at the Holiday Inn Express and was very very pleased. The rooms were very clean, the staff was very friendly and helpful and the breakfast was more than expected with a variety of choices which is included in your stay so much to my surprise I had a better experience with this hotel's pricing and complimentary offered to the customer not to mention the free wireless which most 5 star hotels charge you for without giving a complimentary breakfast. Overall was extremely pleased with my stay not to mention right down the block from Universal Studios....If I could I would give this a 6 star stay.
May 18, 2013
Rated 5.0 out of 5.0 by StillRolling The Place to Stay
I needed a wheelchair accessible room with a roll-in shower. The suite was great. Very spacious. Clean and comfortable. Everything I needed. The staff was very friendly, professional, and very helpful. The breakfast food selection was great and it tasted good too. Super value for a reasonable cost. Very very convenient to all of the attractions and theme parks. Recommended!
April 25, 2013