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Rated 4.6 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Very clean ad excellent staff. Very happy with this hotel. Would stay there anytime I was in Ottawa. August 6, 2014
Rated 5.0 out of 5.0 by Good services The area is very convinient and accessable. Near to the good restaurant. Peaceful and quite. The surrounding area is clean and the breakfast is super. August 2, 2014
Rated 5.0 out of 5.0 by great experience Staying at this hotel was a wonderful. The front desk staff was very helpful for directions and driving instructions to various points in the city. The beds were amazing and the breakfast was super. The breakfast staff accommodated a few late risers for our group and returned with some food items so no one missed breakfast. The guest rooms and common areas were spotless. We did not use the pool or fitness center but did see them and if time had permitted, we would have used them. July 30, 2014
Rated 4.0 out of 5.0 by Front Desk staff are slow Very slow and not always at the desk when you want to ask them a question. Had to wait 5 minutes before someone approached me. I could hear the staff laughing in the back room July 28, 2014
Rated 5.0 out of 5.0 by Top notch Holiday Inn Express Very comfortable and in a convenient location for the airport without being noisy at all. Excellent staff and value, room was very nicely decorated. July 26, 2014
Rated 5.0 out of 5.0 by Great---Again! What amazing staff! What a great stay! Special thanks to Jillian @ check-in and out, as well as to Jay and Sandra for making the week uber pleasant for us! As usual clean and comfortable rooms and a good breakfast selection. Merci beaucoup! July 24, 2014
Rated 5.0 out of 5.0 by Just keeps getting better and better! I first stayed at this property when it was brand-new, and I enjoyed my stay immensely back then. I've now stayed there at least 15 times since then, and I return there because it is that fine a property. The staff are all excellent, the pool is very nice, Holiday Inn Express now has new and very good breakfast choices, it is a great location....the list goes on. I am very brand-loyal to the Holiday Inn Express in particular and to the IHG Group in general; this property and its people are one of the main reasons for that loyalty. You owe it to yourself to consider this Hotel for your next trip to Ottawa, and I highly recommend this property to you. July 24, 2014
Rated 4.0 out of 5.0 by Honour Reservation Requests I realize that not all requests can be honoured at all times. However, with three weeks notice of the reservation, I find it difficult to understand why a room on a higher floor (there were only 4 floors) could not have been provided. July 21, 2014
Rated 5.0 out of 5.0 by Excellent hotel near the airport Very good hotel near Ottawa Airport. Staff extremely friendly and efficient. Good internet connection. Rooms very comfortable and clean. Close to some nice restaurants and pubs. I am a Platinum member so I stay in a lot of hotels - rate this one very highly. Overall, a great addition to the Ottawa hotel scene. July 17, 2014
Rated 5.0 out of 5.0 by Clean Updated Rooms Enjoyed may stay in Ottawa. The hotel and rooms were very modern, clean and comfortable. Most of the staff, especially the cleaning and breakfast folks, were very nice. Would certainly recommend. July 14, 2014
Rated 5.0 out of 5.0 by Quietness and relaxing The air conditioning unit was easy to turn off, but there were no curtains on the windows (other than the sheers) and the lights from the parking lot outside were bothersome. July 14, 2014
Rated 5.0 out of 5.0 by Great shuttle service The staff were very willing and eager to accomadate shuttle service to The Keg, Timely pick up as well. July 13, 2014
Rated 5.0 out of 5.0 by Friends Wedding Overall Great stay and clean Inn. Good breakfast and friendly staff. We will recommend this Inn in this area to our friends. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable place to stay in with great customer service! Room was very comfortable, very good hot breakfast buffet, great staff..... July 10, 2014
Rated 5.0 out of 5.0 Staff Front desk staff goes way beyond !! My wife needed some toiletries, but everything was closed. The girl at the front desk provided a bag full of everything we needed. Hotel is in a great location, close to everything. Everything is clean and updated. Breakfast has amazing selection including expensive Greek yogurts !! Five stars all the way. July 2, 2014
Rated 5.0 out of 5.0 by wonderful stay The staff where wonderful and very helpful in all matters. The breakfast was very good . We had the best time. July 2, 2014
Rated 5.0 out of 5.0 Great presidential suite Very clean and well maintained room. Comfortable bed and bedding. No noise from the outside or other rooms, even with nearby construction. The sound-proofing was incredible. In-suite Jacuzzi was amazing. A great addition would be if in-suite bathrobes were provided. That would be an awesome and relatively in expensive addition to the presidential suite in particular. Bath soaps and shampoo are Bath July 1, 2014
Rated 5.0 out of 5.0 by feels great when you travel to new places its sometimes makes you feel out of place .... the staff trys to make you feel like you are ther freand and are willing to do ther best to make your stay feel great .... June 26, 2014
Rated 5.0 out of 5.0 by Clean Stopover Hotel Easy pleasant check in at a clean hotel at a close distance to YOW. Complimentary breakfast was tasty and had a number of healthy options. June 23, 2014
Rated 4.0 out of 5.0 by Great location for airport use; modern and clean We often use airport hotels before an early morning flight. Overall, this is a great hotel, very close to the airport and right next door to the Park June 23, 2014
Rated 5.0 out of 5.0 by Comfort and space I stayed at the hotel on business, so I appreciated the proximity to the highway and amenities. The room was very spacious, super clean, modern, well maintained and had a very comfortable king bed, with attractive linens and a selection of pillows. The breakfast was a great way to start the day and I appreciated the good selection. June 18, 2014
Rated 5.0 out of 5.0 by Overall excellent stay The fridge and microwave in the room was an extra bonus and made our stay at the hotel more comfortable than a so called 5star one we stayed in the day before. I would highly recommend it. Excellent value for money! June 17, 2014
Rated 5.0 out of 5.0 by Great Stay at this hotel Greg at front desk was fabulous! He was friendly, helpful and informative. I would definitely stay here again. The shuttle driver was great as well as the lady who checked me out in a hurry...I am sorry but I didn't get her name. June 15, 2014
Rated 5.0 out of 5.0 by Great Stay Customer Service was great , staff always very helpful, clean room , although I didn't use it this stay excellent quality exercise equipment, June 11, 2014
Rated 4.0 out of 5.0 by Overall Good Other than the staff being clueless to their surroundings in terms of the river 5 mins away, it was a great stay. The staff should be trained for what attractions are in the area. June 10, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service Our check-in experience was outstanding. The girl working the front counter gave me directions and routes to take public transit and because she was finished her shift ,walked us over to the bus stop. On our last day we had an evening flight. The hotel allowed us to store our luggage and then drove us to the Keg in the Shuttle for supper. After our meal we called the hotel and they picked us up at the Keg, brought our luggage and drove us to the airport.We have never experienced this kind of service. June 9, 2014
Rated 5.0 out of 5.0 by Understanding Staff I travel a great deal and appreciate the Holiday Inn Express brand. I was in line checking in to the hotel, and the guest in front of me had been in an accident in her rental car. Someone rear ended her. She was checking into the hotel, and a little flustered. Who would not be? The staff when they learned of the accident were incredibly compassionate for this guest. Offered to drive her back to the airport rental car centre and ways to report the accident. I thought, oh my... this is remarkable compassionate care for hotel guests. Its a great hotel, great location and remarkable staff. June 8, 2014
Rated 5.0 out of 5.0 by Great hotel and great service Excellent location and value for money. Breakfast is fantastic. June 5, 2014
Rated 5.0 out of 5.0 by Great service and comfort We had an excellent stay at this Hotel, again. Every year we travel on business to Ottawa and stay at this Hotel and would not consider staying at a different one as the service and customer care are outstanding. June 3, 2014
Rated 4.0 out of 5.0 by Second Stay Having stayed here before with disastrous time, I gave the hotel a second shot based on assurances from IHG and the hotel Manager directly. Out of the three areas of concern previously, 1, the most important was rectified. That was room cleanliness. The room this time met my expectations for a Holiday inn Express. The night shift front desk clerk, although professional, needs to be more personable and recognize that IHG rewards members expect to be recognized. Both stays this was never mentioned on check-in. With a guaranteed reservation and a 12:30am arrival I still had to wait for him to check me into the system and print out my registration form. The cable channels are hit and miss depending on the room I guess. My first stay I did not get the main CTV station. This stay it was TSN, which also was the station showing the playoff hockey game. The internet only allows a three hour logon. After that you need to connect again. For personal use this is a nuisance. For business this is a complete and unacceptable pain. The need to reconnect, which connecting to the hotel is deadly slow, then have to connect back into the office, and hope that the network information you were working on saved prior to the disconnection is a nightmare. As I use HI Express as my preferred lodging choice for my travel, I am used to the scrambled eggs or the folded egg with cheese. When that cheese is not there, it changes the taste to cardboard. That is what was served on this visit. Between the two visits, I have chosen to stay elsewhere while in Ottawa. If the internet changes I might reconsider returning to this location because it is much more convenient for half of my Ottawa business needs. June 2, 2014
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