Rated 4.6 out of 5 by 89
Rated 5.0 out of 5.0 by MP23 One week on HHT
My wife, daughter and I stayed one week at this location. We had requested a suite with joining room but the hotel contacted me a few days before the stay to tell me all suites all been double booked and I couldn't get one. They did give me a room at the end of the hall (king bed) with joining room (2 queens). The King room was great, although it didn't have the living room part in the front, it was larger/wider than most rooms which provided lots of room for my 21 mo old daughter to run around. The other room was essentially a nanny suite for us. The hotel is fairly new (not sure what year complete) but appeared very new and clean. The rooms showed little wear and tear. We used the pool quite a bit and while adults could not really do laps (pool is probably around 30 feet), it was great for us, every time we went to the pool we were the only one there. Breakfast was adequate, usual variety of eggs, bacon/sausage, breads and cereal. Coffee was hot, does anything else matter? There are 2 elevators so you didn't have to wait for one if you needed it. Staff was friendly and helpful as they are at most HIEs. I would surely recommend this hotel, close to airport (5min drive) but not close to Ottawa downtown...
July 1, 2013
Rated 5.0 out of 5.0 by copper41 Excellent amenities on site for use
Just want to say I was very impressed with this hotel.
The shuttle service not only takes you to and from the airport but also area restaurants, which surprised me. I was also impressed with how well stocked the breakfast bar was, and with how they left it open for guests to use approximately an hour beyond the listed end time of 10 am.
The front desk staff were superb; informative and pleasant and professional...I was asked if was a Priority Club member to add my points, was given an update on my account totals and told what the pool hours were. The cleaning lady was very pleasant (room 426) and she had maintenance look at my plugged sink immediately.
I also needed toothpaste and a bottle opener and the front desk supplied both with a big grin. I will there again, for sure. Thanks.
June 29, 2013
Rated 5.0 out of 5.0 by family14 Spotless and Stressless
This was the cleanest Holiday Inn we have ever stayed at and the perfect place to unwind. One couldn't hear noises in the adjacent rooms or in the hallways which is common with most hotels in this price range. Breakfast was delicious with lots of choices and the lounge was very large and accommodating for our group to meet up at various times of the day. Highly recommend this hotel!
June 21, 2013
Rated 5.0 out of 5.0 by tubbie Wedding Excellent
First of all would like to say thank you to Lee,( do not know her title) exceptional and courteous service. We were in Ottawa for our daughters wedding ,, excellent to get all the guests that attended settled in and gave them time to get ready to head to the wedding.
Very clean premises, and excellent maid and breakfast service in the morning.
Amenities all wonderful. My family commented several times on the politeness and accommodating at all time staff members.
Thanks Lee again. and for finding a few things that were left behind, we shall return again to this location.
Have a nice day
June 21, 2013
Rated 4.0 out of 5.0 Great Location when travelling
I passed the night there before returning to BC... I had an early flight so it was perfect the hotel is right on the street of the airport they offer a shuttle if you don't have a rental. Close to The Keg... Great Restaurant!!! You don't really hear any airport noise but if you are someone that cant sleep if there is the smallest of noise I would recommend somewhere else maybe or earplugs.
June 17, 2013
Rated 5.0 out of 5.0 by Ahtsham Excellent place to stay but short on breakfast choice
Second time staying here, great place, great staff and clean.
Unfortunately there is little choice when it comes to breakfast. If you guys can get more variety this is the best place to stay.
June 14, 2013
Rated 5.0 out of 5.0 by Paul150 New, Nice & Quiet!
New property with very well appointed, comfortable, large rooms. Common areas very clean and good layout. Very comfortable foyer area for breakfast. Large parking area (free). WiFi excellent.
June 1, 2013
Rated 5.0 out of 5.0 by pacemaker58 Great Hotel
Cannot find fault with anything about this property. Close to the airport, was not bothered by aircraft noise. Super friendly staff. Not tons to do in the area without a car, but there is a pub/restaurant (Royal Oak) right next door.
May 28, 2013
Rated 5.0 out of 5.0 by Cindy57 Great place to stay in Ottawa
My husband and I have been staying at this Holiday Inn Express since they opened. Our son and his family live close so when we visit from Ohio this is where we stay. Staff is always friendly and helpful. It's a great "hub" for us when visiting.
May 27, 2013
Rated 5.0 out of 5.0 by FireflyLivesOn Made a great weekend into a FANTASTIC one!
We had our daughter's friend join us on short notice (from 3 to 4 ppl# and I called to see about adding a cot to the room. This hotel doesn't have them and no suites #with pull-out couch# were available because of the ComicCon #which is, coincidentally, why we were in town). I figured our guest would have to sleep on the floor but hey, he's young so it'll be fine. :-) When we get to the hotel after many hours of walking around the convention the staff tell us that they have upgraded us to a suite with pull-out couch at no extra charge. The woman I spoke to on Fri had thought of us when a suite opened up and moved us over.
I was so very impressed by her thoughtfulness and the personal touch made our stay very enjoyable. So the kids had a great day at ComicCon followed by about 90 minutes of playing in the pool and then, icing on the cake, everyone had somewhere comfy to sleep! :-)
Thank you so much for your care and attention, I've told this story to many friends and colleagues! It's no wonder this site is one of my favourite hotels in Ottawa. Keep up the great work, it is genuinely appreciated.
May 26, 2013
Rated 5.0 out of 5.0 by ACET Holiday Inn Airport Ottawa
Stayed overnight it is near the Airport lovely clean room , bright great brekfast 5 stars
May 26, 2013
Rated 5.0 out of 5.0 by Derb The staff were very friendly, very helpful and accommodating.
We stayed at the hotel (with about 15-20 other rooms) for our son's wedding. We received a reduced wedding rate for ourselves and our guests (if they booked by a certain deadline). I found the staff exceptionally helpful and accommodating. I found the breakfast, which I think was rather a bonus, quite adequate. I was grateful for some of our guests with children that they didn't have to have a further expense of taking them out for breakfast because as we all know a wedding is a cost to not only the families involved but their guests as well and all our guests had to come from out of town. I found the rooms very clean and basically had everything you could ask for. I would definitely recommend this hotel to others and would stay here again if I am in the area.
May 23, 2013
Rated 3.0 out of 5.0 by JJ67 Surprised
I stay at HIE all the time and have stayed here at least 20+ times. Usually it is top shelf, however, this time it was not the case. I booked a wake up call for 7am and they called me at 5am. Lost several hours of sleep. Room was not as clean as expected. Came back from a long day of meeting and a early wake up, to find my room still not made up at 400pm. Had to wait downstairs while they did it, but it took two phone call requests to get it done.
Suppose to do another extended stay here, but not sure I will.
May 22, 2013
Rated 4.0 out of 5.0 by 4Pussycat Great staff and service
The gentleman who'd checked us in was most polite and very helpful.
The room was quiet and very comfortable.
Much appreciate the microwave and small fridge.
May 20, 2013
Rated 5.0 out of 5.0 by BusinessTraveller354 Excellent Staff and Room
I've been to this location multiple times for business trips. On this trip, I forgot my phone charger and inquired if the front desk staff had any spare chargers. They were able to locate one immediately and their efforts were greatly appreciated!
May 12, 2013
Rated 5.0 out of 5.0 by TheGirlz Great Stay
As per usual, we had a wonderful visit. Clean, comfortable and friendly service. Also very quiet! Highly recommend staying :)
May 10, 2013
Rated 4.0 out of 5.0 by Eeyore1 Very clean and a great breakfast
Friendly staff..... very clean room and a very good variety of things for breakfast. 3rd time we have stayed there and will cetainly return again when staying in Ottawa
May 10, 2013
Rated 5.0 out of 5.0 by Judy223 Thoughts
The accomodations and location are great-only one negative-the heating system in the room we stayed in was very noisy.
April 30, 2013
Rated 5.0 out of 5.0 by Workvisitor101 Wonderful staff and comfortable room
Thank you for the lovely room and friendly service. The gym, while small, is well equipped and easy to use. It is always a pleasure to stay at your property.
April 24, 2013
Rated 5.0 out of 5.0 by Gary21 Get What You Pay For
Have stayed at this location several times now on business. Central to all that I need, clean spacious rooms, free breakfast is a bonus and no creaky wooden floors like with some of their competitors! I stay in a lot of hotels/motels throughout the year, and there's nothing worse that having people on the floors above you stampeding around on creaky floors. Especially late at night. Front desk personell are fabulous. Every time I stay, they are super friendly and helpful with suggestions for local eateries, etc. Love the fresh daily cookies as well! This is my choice when I come to the Ottawa area.
April 23, 2013
Rated 2.0 out of 5.0 by Dewar Non-compliant
If you choose to stay at this property and anticipate the "normal" Priority Club trappings you will be displeased. They do not adhere to the "gurantee of booking a room within 72 hours" in fact, the desk person said "We don't do that here anymore". Second, they claim an inability to deliver the morning newspaper to your door given too many people were stealing the papers. Rubbish, I have stayed at HI for years and never had a paper stolen - ever! Is there a major Globe and Mail crime wave in Ottawa...methinks its an inconvenience with staffing issues. Staff seem uncomfortable with the forced message/greeting (one desk clerk looked at me standing in line and turned his back and left the office, I caught his gaze, shrugged my shoulders and he laughed...me too!) and the wax smiles but underneath the perfunctory presentation is a hotel that gives mediocre service at best. I guess its an Express, my standards are too high as opposed to theirs.
April 21, 2013
Rated 4.0 out of 5.0 by Paul64 Very nice clean comfortable rooms
I enjoyed my evening at this hotel. The rooms were clean, and the internet worked very well. The only problem I had was that there was a 3 hour time limit on the internet.
April 18, 2013
Rated 4.0 out of 5.0 by smokey651 Great Breakfast
We just stayed over night had to catch a flight out east early the breakfast was great lots to chose from staff was good and the shuttle to the airport got us their on time
April 13, 2013
Rated 5.0 out of 5.0 by Nana6650 Overall great experience
This property was well looked after. The staff was friendly and helpful. The room was clean and comfortable. The only issue, and I really have to reach to find a negative, was when we wanted a tea in the evening, the hot water was almost always empty. It is a small reservoir and would need checking frequently. To the staff defense, I just went back to the room disappointed, I did not ask to have the water refilled.
April 10, 2013
Rated 2.0 out of 5.0 by Alaing Very loud Heater in room for 2 nights!!
I use Holiday Inn Express 99% of the time during my business travelings. This location has been so far my worst experience with the Holiday Inn chain. It was there for a three night stay, the first two nights the heather was making so much noise I couldn't sleep. I complained on the secong night and they couldn't do anything to rectify the problem because they were fully booked. The front desk didn't offer to send anyone to have a look, they just suggested that we change room the following day wich wasn't done either but someone had fxed the heather. I asked for some kind of discount for my troubles but was not offered anything when I checked out. I would not recommend this location to anyone I know. I will be staying at another location on my next visit to Ottawa.
March 21, 2013
Rated 5.0 out of 5.0 by gepetto Excellent staff and room
Great experience. just need more parking for the amount of snow Ottawa has.
March 14, 2013
Rated 5.0 out of 5.0 by Raychl Great service great value
Spotlessly clean, excellent location for my purposes. Totally up to Holiday Inn standards. Recommended to sll
March 12, 2013
Rated 5.0 out of 5.0 by jfrost7 Excellent service; comfortable environment
I had to stay overnight in Ottawa to catch an early flight to Iqaluit, so my hotel of choice (Holiday Inn Express) was an easy decision! Fantastic staff/service and a great room. Shuttle came to get me within 10 mins of me calling from the airport. Highly recommend.
March 10, 2013
Rated 5.0 out of 5.0 by Char0217 Personal service from Day 1
We spent our wedding weekend here as a room block and from the very first day that I called to ask for information, to the day we checked out (after extending an additional night!) the service was impeccable! All of the staff at this location were highly attentive, friendly, accommodating and helpful. During our planning stages and days leading up to us checking in, they provided thorough and efficient follow-up, my sister (who was bringing a small baby mentioned to me MULTIPLE times, that she was impressed by their flexibility and attentiveness). Upon check-in they recognized us immediately and made our lives easier the entire time we were there...from family members' room placement, to calling cabs, extending rooms, emptying full trash cans, letting us linger at breakfast, handing out welcome bags, providing toothpaste when we stayed an extra night, to letting us relax in the pool after hours....they were phenomenal. The weekend was great because we knew that we did not need to worry or even think about anything regarding the hotel...they took care of everything. I highly recommend this location for any room block parties and the next time we are in Ottawa and need of a room, I know where we will stay! Very clean. Great location. AMAZING service.
March 1, 2013
Rated 5.0 out of 5.0 by tkittner Best HIE in Ontario
I have travelled ALL over Ontario staying at Holiday Inn Express over the past 8 years. The one in Kingston is by FAR the best I have been to in many many years. The front desk staff were amazing, friendly and talkative (when no other clientele were present of course).
I will ensure I stay here from now on when travelling either to Kinston or using Kingston as a 1/2 way travel stop.
Thank You and keep up the GREAT work. Could not find any Cons.
February 24, 2013