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Rated 4.6 out of 5 by 187 reviewers.
Rated 4.0 out of 5.0 by standard bkfst fare, great staff We booked the Holiday Inn Express because it had a free hot breakfast. It was the standard breakfast you'd expect if you've stayed at a Holiday Inn Express before - convenient and good enough to start your day, but nothing to write home about. We were surprised as all of the staff (front desk, cleaning, shuttle driver, etc) exceeded our expectations, being friendly and helpful. The shower pressure wasn't great (it was fine, but not fantastic) but the toilets had strong flushing power, which, although you may not wish to consider it, is important when staying for more than a day. There were no problems with either the fitness room or pool area, plenty of towels each time we used either area. December 3, 2013
Rated 5.0 out of 5.0 by Great one night while visiting Carleton U Location great, a few minutes from school. New building. Had a suite which was very spacious and clean with all you need for a easant stay. I stayed on points, I think if I had paid the going rate I would have rated value as ok... Definitely worth a stay... November 27, 2013
Rated 1.0 out of 5.0 by Terrible Night Sleep I booked early before my stay and arrived around 5:00 pm to the hotel. I was given room 201 beside the mechanical room. I thought nothing of being beside this mechancial room and went into the room. The room seemed fine at first and I put on the a/c to cool the room abit. When I decided to turn off the light and a/c to go to sleep, there was a terrible loud noise coming from the adjacent mechanical room. It got so bad I had to turn the a/c back on to drown out the noise. Needless to say I had a terrible night sleep and was very tired in the morning. The hotel was fully booked so no other room would have been available. Upon checking out the next day, the clerk did not ask me how my stay was. I would have told him my experience. The hotel is nice but make sure you ask not to be put anywhere near any non hotel rooms. November 22, 2013
Rated 5.0 out of 5.0 by I liked it It was a good stay and the staff was fantastic. The bed was very comfortable. The only thing I would like to say that needs a little work is the food. The eggs did not taste that great and the bacon was overdone. The variety on the hot plate breakfast was not up to par. The muffins and croissants was good and that is what I had on the second morning of the stay. Keep up the good work. November 19, 2013
Rated 5.0 out of 5.0 by helpful desk staff We found the desk staff especially helpful & they knew the surrounding area well so they could give us directions to travel to where we wanted to go. We felt quite comfortable in this hotel, finding it very clean, good food etc. & we would definitely stay here again if we needed accomodation in Ottawa. November 18, 2013
Rated 4.0 out of 5.0 by Poor Customer Service While I had a good stay at this site, the guy who checked me in was preoccupied. seemed like I was interupting him. Did not acknowledge my membership. Advised me of Ice on the 1st floor and it was out of order. No apologies. November 11, 2013
Rated 5.0 out of 5.0 by great experience over all WE had a great evening. The beds were very comfortable, and warm ( I was worried as I like to be warm with a big blanket, but it was perfect). the pillows were all the same ( too puffy and big for me - I would prefer a couple of different types of pillows to choose from) Breakfast was really good and had an amazing variety. Would go back for sure. October 29, 2013
Rated 5.0 out of 5.0 by Stay at Ottawa holiday inn express Great place to stay. Close by airport except commute 8 - 9am on hunt club is not my favorite commute To colonnade rd. Lucky, is not that far to my company office. The Hong Kong Chinese resturant a short walk Across the field was my best place to eat. Other than the keg resturant is close by And the t and t Asian supermarket is near by too. October 21, 2013
Rated 4.0 out of 5.0 by consistant this is the 15th holiday inn I have stayed at in eastern canada and essentially I find the same outcome across the board; extreme cleanliness as well as kindness from the overall staff. October 19, 2013
Rated 5.0 out of 5.0 by very pleasent stay from the first moment we stepped into the lobby we were greeted with professional and certitudes staff the building was clean and inviting the facility were exceptionally clean (pool area-exercise rooms. the only thing i would recommend is that the king beds come with king size pillows other then that a very pleasant stay. cheers all see you soon October 18, 2013
Rated 5.0 out of 5.0 by Restful night after a long drive. The staff were helpful and considerate. The room was clean and well appointed. The location was easy to find. We have 3 kids so hotels are always a challenge but the Holiday Inn Express - Ottawa Airport exceeded our expectations. Only advice is make sure the TV in the breakfast area can be tuned by the patrons... we were forced to watch Fox News which was obviously upsetting to all the government employees having the meal with me and my family. I didn't mind :) but they find it hard to listen to news sources outside their usual supply of the CBC and TVO. October 15, 2013
Rated 5.0 out of 5.0 by Great hotel and wonderful staff This is the best Holiday Inn Express experience to date and I've stayed at a dozen or more Holiday Inn locations. October 12, 2013
Rated 1.0 out of 5.0 by POOR SERVICE Checked in at hotel around 3;30, have a disability so asked to be close to lobby on ground floor when I made reservation. Given keys to furthest room away from lobby .Took our luggage all the way down to room and keys would not work. Went back to desk and complained ,Guess what , the room right next to lobby was then available. Give us keys to this room and when we arrived there it was not made up from previous stay. Back to front desk and ended up with one in between .Having stayed at many HOLIDAY INNS over the years this one is very nice in appearance but lacks in service. Also very disappointed they do not have a seniors rate like all competition offers. We had been on the road for 15 days and received a seniors rate at all Hampton inns, Fairfield inns, Best Westerns and others . We also found Breakfast Room attendant not very customer friendly . checking out I asked if we would receive a survey by e-mail, we have yet to receive that survey . On our next stay in Ottawa we will not be staying here. If this was to happen at a Hampton Inn the room would have been compt. October 7, 2013
Rated 4.0 out of 5.0 by Great Service - Handy location Had a great four night stay, with great front desk assistance, and the location near the airport and easy access to all the other areas I need to get to. October 6, 2013
Rated 5.0 out of 5.0 by convenient Clean, quiet, comfortable and convenient to there anything else? October 5, 2013
Rated 2.0 out of 5.0 by Never received the room we booked Reserved the presidential suite. When we arrived and went into our room quickly relized it was not the room we booked. After a call to the front desk was told someone who reserved after us got that room instead. Received a 50% off discount but we were still not pleased with someone taking the room we booked in advance. Would never stay with this location again October 4, 2013
Rated 5.0 out of 5.0 by Day before the wedding! Could not ask for better! My best man and my groomsmen and I stayed here on Saturday night! The front desk let us stay till 1 pm because the wedding was not till 1 30! Witch was really nice becuse we would not have anywhere to stay! Thanks agian I will be back to stay agian soon! October 1, 2013
Rated 4.0 out of 5.0 by Great stay in Ottawa IHG hotels in Ottawa are limited, but this hotel is great. Location is not the greatest, but it is close to the airport and easy to get to. Newly built hotel and typical HI Express features make a great stay September 27, 2013
Rated 5.0 out of 5.0 by Good stay Good stay. The hotel was clean and comfortable and the staff was friendly. September 26, 2013
Rated 5.0 out of 5.0 by One of the best HIXpress hotels Stayed at the Ottowa HI Express for 3 nights, based on location and price, and I was a little worried about the noise level, being so close to the airport. What a pleasant surprise to find out that you hear virtually no noise whatsoever!. Rooms are comfortable, breakfast is standard HI fare, staff is friendly and helpful, rooms are clean and well maintained. A few feet from the hotel is a great English pub called the Royal Oak, which has good food, friendly stff and a great selection of beers. A short drive from the hotel is a shopping mall with some restaurants (Montana steakhouse is recommended) so location wise, a great choice. I will definitely stay here again. September 25, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Service To Whom It May Concern, I travel frequently for business. I've stayed in hotels across the country, across brands. This hotel stands out due to its exceptional staff. Thank you to the entire staff. Business Traveler September 9, 2013
Rated 5.0 out of 5.0 by Top Knotch! The staff are very professional, curteous and attentive to details. Clean and quiet place Very pleasant stay! I do recommend! September 9, 2013
Rated 5.0 out of 5.0 by Amazing stay My family stayed at the hotel while moving my brother into school. The staff were extremely helpful and accommodating including accommodating a late checkout so my wife, father and little one could have a room while they waited for their flight home. The hotel guide book for restaurants (including delivery) were perfect. never had a bad meal as a result Will definitely be returning to the hotel on our next visit to Ottawa September 5, 2013
Rated 5.0 out of 5.0 by Overall Service My son and I were tired and a wee bit stressed. He was moving into college residence the next day and we had just arrived after a long drive. I was welcomed by a calm and friendly front desk customer service rep. He answered my questions and gave us a quiet room on the main floor. He also recommended a pub close by where we could have dinner and offered us the shuttle service if needed. I found the room spacious, modern, pristine and oh so comfortable,. It was well beyond any of my expectations. At bedtime, I realized I had packed the toothpaste and wandered down to the front desk. The young lady smiled and promptly handed me tubes of toothpaste! I had an excellent night's sleep. Considering there was a full house that night, I heard no noise whatsoever. Breakfast offered many choices, the coffee was hot, the juice cold and the food plentiful. Breakfast staff just kept the trays of freshly made eggs, bacon and sausage coming. A sun filled patio was located just outside and I was able to take my post breakfast coffee outside and enjoy the peace. Check out was easy breezy. I will definitely stay here again and I will definitely recommend this particular hotel to everyone! Well done Holiday Inn Express! September 3, 2013
Rated 5.0 out of 5.0 by Great facility and service It is one of the better Holiday Inns that I have stayed in. Staff was friendly, service was good and the room was clean and comfortable. My experience was positive. The only negative I have is the room rates are very pricey for Holiday Inn. August 30, 2013
Rated 5.0 out of 5.0 by Pleasant experience We arrived a little early, the person at the desk said it would be about 15 minutes. They suggested that we go to the breakfast area, breakfast was long over, and have a coffee while the room was being prepared. She then came and got us when the room was ready. Excellent service above what should be expected. Very happy with most of my experiences at the Holiday Inn's. Anything that has been a problem has usually been due to some less than courteous guests at the hotel. August 29, 2013
Rated 5.0 out of 5.0 by Great Hotel and Very Welcoming Staff go above and beyond to welcome you. Customer service is first and foremost at this hotel. Great place to stay, will be back for sure. Lots of options for breakfast and rooms are very clean. Shuttle service very convenient. August 26, 2013
Rated 5.0 out of 5.0 by Excellant value. . Clean and comfortable. Large rooms. Breakfast buffet better than average. August 22, 2013
Rated 5.0 out of 5.0 by Highly Recommended Super clean, huge rooms, great complementary breakfast and excellent service! August 17, 2013
Rated 5.0 out of 5.0 by relaxing, clean and comfy with good access served my location needs. Easy access from Airport Rd. T&T shopping nearby. Quick drive to the Ottawa Rideau canoe club. New, clean, quiet. recommend a room at the front, since there are bright lights at the back over the parking lot. Would definetely stay here again. Good value for the price. August 17, 2013
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