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Rated 4.6 out of 5 by 136 reviewers.
Rated 4.0 out of 5.0 by great rooms! horrible staff member the hotel and the room was great! breakfast was good. staff member jennifer was the worst! she had 4 people in line waiting to check out and we all waited while she was on the phone in a personal conversation! then all she could keep saying over and over is ummm, ummm it was the worst! I asked her to fax or email me my receipt as it needed adjusted for taxes (i am tax exempt) and I NEVER recevied it. I had to call back and ask for it. Get rid of Jennifer and you would have an A1 hotel! I stay in hotels about 45 weeks per year so I frequent hotels and this had to be one of the worst experiences I have had. She was very rude making all of us wait while she talked on the phone! POOR Customer service! BOO July 23, 2013
Rated 4.0 out of 5.0 by Bed/ breakfast Bed were a lil hard, breakfast was great! Location is great too. July 3, 2013
Rated 5.0 out of 5.0 by Great place to stay Very clean and comfortable place to stay. Easy access to highway. Stayed for business travel and was a quiet and restful sleep. Staff was very pleasant and helpful. July 2, 2013
Rated 4.0 out of 5.0 by Great Staff The staff was very helpful in allowing some extra checkout time for several of us attending a funeral. After staying in another hotel chain on the way back to Texas, I really appreciated the excellent beds that are found in a Holiday Inn Express. July 1, 2013
Rated 5.0 out of 5.0 by Very consistant I have stayed at this property numerous times this year and each time has been a pleasant experience. From the front desk staff to the breakfast staff to the cleanliness of the rooms, always top notch! June 26, 2013
Rated 5.0 out of 5.0 by Excellent location and great service Everything was perfect except there were no towel racks in the bathroom! Very annoying since we were there for 4 nights and wanted to be able to hang towels and washcloths. June 15, 2013
Rated 5.0 out of 5.0 by Great place for a small conference! We met with a group of 14 business owners from several states for a meeting that started Thursday evening with a Saturday am departure. The conference room was clean and well organized with technology available for a PowerPoint presentation. The staff went out of their way to make sure our accommodations were comfortable and that we had everything that we needed. The rooms were very comfortable and clean, and we enjoyed our stay! June 13, 2013
Rated 5.0 out of 5.0 by Relaxing and Friendly new hotel! I stayed at the Holiday Inn Express for a business seminar recently and found everything about my stay and the atmosphere for our business meeting to be fantastic! The rooms are spacious, comfortable, and quiet. The meeting facility we used was perfect in size with everything we needed to conduct our meetings. The open space for the continental breakfast (which was great, also!! not just bagels and rolls here!) was perfect for our downtime and smaller group discussions. I would highly recommend the hotel for any kind of stay and strongly suggest it for business meetings such as the one I had! June 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed and quiet! The hotel was in a great location and so quiet at night. I was able to relax and even sleep thru a large storm that blew in. June 10, 2013
Rated 3.0 out of 5.0 by New but not worthy The hotel is tucked away with out GPS access. The check-in staff was bland - like zombies. I had to wait until they stopped taking and came out front. The toilet seat was broken, came right off. I called to ask how to use the AC and was told that the staff did not know, There was no room to eat in the dining area and when I sat down at a table (there were chairs) I was told I could not sit there, rather rudely. I'll go elsewhere, so should you. June 8, 2013
Rated 5.0 out of 5.0 by GREAT FRONT DESK STAFF-GREAT ROOMS We recently spent 3 nights here for a out-of-town wedding and every member at front desk went over and above to be helpful, friendly and help with some mix-ups over room reservations/check-in. I can't say enough good about the cleanliness of hotel rooms, lobby, dining area, =even the outdoors was swept clean as soon as a rain storm went thru. I HIGHLY RECOMMEND staying here if you are in the Kansas City area. Best overall stay in years of travel. This was a pleasure trip but I stay at Holiday Inn Express for business travel also. June 5, 2013
Rated 5.0 out of 5.0 by nice value, friendly service Clean, friendly staff, great breakfast, nice business facilities, June 4, 2013
Rated 5.0 out of 5.0 by Comfort Away from Home I was thoroughly impressed with this Holiday Inn Express. It was extremely clean and the rooms were impeccable. The newly designed bathrooms were fabulous and the shower had amazing water pressure. The fitness center was typical, and featured 3 machines. There are nice running trails close to the hotel if you wanted to venture outside. The hotel is close to many dining options allowing the guest to walk to get food rather feeling as if they need to drive around town. Lastly, the front desk folks were 5 star gems. They were helpful in assisting me to find a taxi as well as getting directions to my business meeting. If I find myself staying in Overland Park again, this will be the first place I look for room availability. May 28, 2013
Rated 5.0 out of 5.0 by shower Hotel was very nice and new. We had a king but it didn't have a tub. would have like to know before we got there. The shower was very nice. May 24, 2013
Rated 5.0 out of 5.0 by PERFECT STAY! New and up-to-date facility. Extremely clean and quiet with easy access from Highway 69, Metcalf, or 435 By pass. Nice size room, plenty of parking, comfy bed. The breakfast was hot and delicious with plenty of coffee! Will definitely stay here again. May 17, 2013
Rated 2.0 out of 5.0 by Great Staff, Poor Experience I was staying at this location from April 15, 2013 through May 10, 2013. I am a Platinum member and have been for around the past 6 years... so I give the IHG a fair amount of business. During this time, I met many very friendly and helpful staff members. The woman running the breakfast crew was great! She was pleasant... greeted myself and my coworker with a smile every morning and also tried her best to get breakfast up and running even before the posted hours (which was a great help since we had to be out the door prior to the normal hours starting). During this time, I was working 7 days/week for 12+ hour days. As you could imagine... being able to sleep is important for making it through that many hours for that many concurrent days. That being said, every weekend was a nightmare. The night staff had absolutely NO control over the unruly guests that came in every single weekend. They had large groups such as a softball team, and other groups with many children. Holiday Inn Express were conceived as a business friendly hotel to meet the needs of weary business travelers, but this location chose to continually rent out their rooms to loud, rude, groups that had no regard for other guests comfort. I was told by one staff member that the groups had to sign a noise waiver or they would be removed... after multiple phone calls every weekend complaining about kids running up and down the halls until WELL PAST midnight, this policy did not seem to be upheld. Additionally, there were many adults from the groups that seemed to think it would be a great idea to encourage the children to be loud... I had one group directly above my room breaking into song and dance at nearly 1am on a Sunday evening/Monday morning. Needless to say... I was effectively a zombie for my entire stay. I was not compensated in any way... in fact.. I was given bigger apologies from the breakfast staff than anyone else in the hotel. One person on nights tried to apologize, but did nothing to curb the noise. Again... why was the policy not upheld to remove the noisy guests? (My guess is the loss of money from kicking them out...) My only hope is that this branch realizes that they need to stay focused on their loyal customers and figure out a way to keep them happy. There's no real reason why I've continued to stay at their hotels... usually they're clean and I can get a good night's rest after a long day out of town working... and if I can get that elsewhere while I'm around Overland Park, KS... then I think next time I'll have to go somewhere else. For anyone at this location reading this.. please take second thought in signing contracts with these groups of primarily children. If you feel you really need that business... make sure you don't locate your platinum guests on the 2nd floor, directly above the swimming pool and in the middle of where you station all of the kids that run back and forth. You should place us up on the 4th floor where we won't hear people running around above us and perhaps all the way down in a far end of the hallway. And keep your large groups isolated down on the 1st and 2nd floor... places where they're only going to disturb their own groups. In addition to all of that non-sense.... my room had some cleanliness issues. It couldn't have been vacuumed very well, because there were a few items from a previous occupant still on the floor. (Probably still there right now). A small plastic ring to the left of the work-desk and a small peanut butter cup between the wall and the night stand.... both remained there for the entire 25 days of my stay. One last thing... I've stayed at this location a few times in the past couple of years. I've noticed that you've cheaped out on the welcome packages for platinum guests. Would it really kill you to still offer a cold water or other drink from the cooler upon check-in? May 16, 2013
Rated 5.0 out of 5.0 by Great Service! Great Room! This was my first time visiting this hotel and I was very impressed with the friendliness of the staff and the overall feel of the accommodations. The room was clean and nicely decorated. The bed was comfortable and the environmental controls worked perfectly! I will definitely be staying here again! May 3, 2013
Rated 3.0 out of 5.0 by Average but not a nice welcome. I always stay at Holiday Inns all around the USA. I found in this hotel a person at the check in which obviously hates his job. I hope you understand that the "face" of your business is the person who checks you in. If you have somebody with the attitude of reciting "what he is supposed to say" instead of just welcoming you, the rest is....the rest! April 23, 2013
Rated 5.0 out of 5.0 by Would stay again, also in other cities Comfortable, conveniently located, very clean, helpful staff, great value for the price April 15, 2013
Rated 5.0 out of 5.0 by Great Staff and rooms were awesome! Desk clerk was so friendly and very helpful. Great location - close to so much and easy access to highways. Everything was so clean. Breakfast was great - it was busy with soccer teams when we were there but they kept up with the food and kept the tables clean. April 12, 2013
Rated 5.0 out of 5.0 by One of the best places we have ever stayed Family of four a quick trip to Kansas City to visit family. Excellent hotel pleased with everything. Close to food and shopping. Can't think of anything that disappointed. Highly recommend it. April 6, 2013
Rated 5.0 out of 5.0 by Very nice hotel with walk in shower. The hotel is convienantly located and has nice and new amenities that only lend to its appeal. April 1, 2013
Rated 5.0 out of 5.0 by Excellent Service I've stayed at this particular location several times over the last few months while working. Front desk staff is great, rooms are clean, and a nice variety for breakfast. Anytime I'm in the KC area, this is the place I'll stay. April 1, 2013
Rated 5.0 out of 5.0 by Top notch front desk staff! All the front desk staff are excellent! They even brushed of my vehicle after an 8" snowstorm! March 31, 2013
Rated 4.0 out of 5.0 by I'd stay again... Most of the staff was wonderful - but I work nights and ask not to be disturbed. Whomever pounded on my door and then tried to get in with a passkey was not appreciated. Once I wake up, especially in a situation like that, I cannot get back to sleep... Nice clean hotel! March 19, 2013
Rated 5.0 out of 5.0 by Wonderful visit The hotel is brand new inside and out. The room was large with a very comfortable bed. The tv seemed a little small for such a large room, but we were not there to watch tv anyway. The room had a walk in shower rather than a tub/shower which I really liked. This may not be ideal for someone with kids (I am not sure if they also offer rooms with tubs). Our room was a single King sized bed so it was probably equipped for the executive. March 2, 2013
Rated 5.0 out of 5.0 by Best Staff!! I stay in hotels all the time due to business. The staff there is by far the best staff. They went far and beyond during my extended stay during the snow storm. Would recommend to anyone staying in the KC area. February 27, 2013
Rated 5.0 out of 5.0 by Friendly & helpful staff Great staff who were very friendly and courteous; clean, warm, rooms. The weight room had broken, used equipment - that is a con for me. For a new hotel, I expected much more. The pool was nice. Breakfast was well attended by the staff. The location is excellent!! February 1, 2013
Rated 4.0 out of 5.0 by Nice and new and clean All the good stuff from HI Express-mostly the cinnamon rolls! But there doesn't seem to be an excess of hot water at this property, so plan on making your showers quick and all will be good. January 29, 2013
Rated 4.0 out of 5.0 by Cold shower Very nice and clean hotel. However, the first morning I didn't have hot water. Informed desk manager and he informed that they had this problem since the property opened. Hotel manager gave me his business card and told me to contact him because of the inconvenience. He still to this day has not returned my call and doesn't answer his phone. January 29, 2013
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