Rated 3.9 out of 5 by 89
Rated 5.0 out of 5.0 by TommyE Definitely Worth Price
Upon arrival the front desk had taken care of me and the family members. Without asking, they had put us on the same floor and adjoining rooms. We spent two nights and had absolutely no complaints.
January 24, 2014
Rated 3.0 out of 5.0 by Chrishpy Out of town for Christmas
I have stayed at this particular hotel on several occasions all at the same time of year. This past stay was memorable but not in a good way. Both my mom and I were staying in two different rooms (for 3 nights) and every night when we returned to the hotel the keys did not work. We had to go back to the front desk to have them "re-keyed" every single night. They did apologize but I would think after the second time they would look into why this was happening.
We both made reservations weeks in advance and they assumed we both wanted suites which cost more. Hey Holiday Inn, how about asking first.
Also, the front desk didn't even know when we were checking out. I only mention this as when I having my room key re-keyed one night the clerk noted when we were supposed to check out (3 additional days). I mentioned that we would be checking out in the morning, just like it says on the reservation.
All this and there was no adjustment to our bill...wow. I am not a person who complains a lot but since you did ask.
December 29, 2013
Rated 1.0 out of 5.0 by NoMoreHIExpressForMe Would rather have slept in my car
I have to believe this property sees few repeat guests. It appears to be oriented to oil field workers and/or families, not business travelers.
A family with 2 boys (8 or 9 YO) was booked in the room above me. What a joke. They ran, jumped, and treated the room like a playground. My room literally shook every time they ran around (from 7PM to 10:45PM). I asked the staff to speak to them and the staff called me to say the family wasn't making any noise!
Where do I start with the sub-standard property?
1) No heater. It was in the 40's and the heater did not work.
2) The toilet seat had urine from the previous guest on it.
3) The towels were as thin as paper and rough as sandpaper.
4) Forget the elevator, took several minutes to arrive (no one was in it) and of course, took several minutes to get to the upper floor.
5) The printer ink in the business center had been out for days (evidenced by all of the documents in the print queue that had not been printed). Why couldn't someone just go to an office supply store?
6) The breakfast rolls seemed to be at least a day old, perhaps more; at any other Holiday Inn Express, the rolls are great.
7) The shower button was broke and provided a jolting shock of cold water as it flowed immediately from the shower head instead of the lower faucet.
8) The microwave light was extremely bright; had to be covered.
9) The hotel has a once booked, no refund policy.
10) The fishtank was immaculate. If they spent as much time worrying about guests as they do their fishtank, maybe the experience would have been better.
11) No control over their guests - put kids on an upper floor (reverberating their running around to all rooms below); shows this hotel staff as not very guest-orientated. Then, to call me twice to say the people aren't being noisy was surreal! I was trying to sleep.
One of the WORST experiences in my global travels and I have a lot of experience to compare this to. I will never stay at this Holiday Inn Express and will probably not stay at ANY Holiday Inn Express.
December 9, 2013
Rated 5.0 out of 5.0 by Rosie1957 Great Service
I have not been to Pearland in 10 years and not knowing the area other than a memory, our experience, convience, and staff were exceptional! Great Job!
December 8, 2013
Rated 1.0 out of 5.0 by StorminNormin Very Disappointed...Yet Again
This is my second time staying at this hotel. After my first stay, I said I would never stay there again, but this time I had no choice as all hotels in Houston were sold out.
I had meetings in Houston and normally would stay close to my meeting area but had no choice but to stay at this hotel and I brought in a lot of people to stay also.
#1 - The walls are VERY PAPER thin at this hotel and you can hear anything the person next or above you is doing.
#2 - As a Platinum Ambassador, most hotel put me on the top floor far from the elevator. Here I was on the 2nd floor near the elevator. I heard the people next to me, above me, and people filling their ice chest from the ice machine at 3am.
#3 - Breakfast was not ready on-time in the morning. This was a BIG DEAL! Breakfast should be ready at 6am and since I had to travel 1 hour to get into Houston to be on-time for a meeting, I needed to eat at 6am and leave at 6:45am. Breakfast was not ready until 6:40am so I was unable to eat and had to starve until lunch was served at my meeting. There was not even coffee available from 6am until 6:40am while I waited. This was unacceptable!!! I sat in the dark working on my laptop for a breakfast that never came.
#4 - The the business center printer was out of printer toner.
#5 - The ice machine did not work on the floor of one of my co-workers.
I have never had a good experience at this hotel. I am sure I will get a "canned" response apologizing for this and that the hotel hopes I will give a second chance, but I have already given a second chance and nothing has changed from the first time.
November 17, 2013
Rated 5.0 out of 5.0 Very nice stay.
Stayed here for a long weekend for a family wedding nearby. I have a large family, and when away from the bride and groom's house in the evening we all gathered in the breakfast/entertainment room on the main floor to visit, watch the World Series, etc. The staff was very accommodating, never complaining of any noise or laughter, let us "borrow" furniture from the lobby, let us stay until the games were over, etc. The rooms were very clean and comfortable, despite the controls of my air unit being broken (worked enough to keep me comfortable; I advised the staff at checkout). Every staff member I interacted with was VERY pleasant and very helpful, had great dispositions. My family members all felt the same, except for one thing: One sister discovered by chance that her $5 daily tip did not go to the woman cleaning the room; the housekeeper was advised that a tip had been left for her, and she and another housekeeper who was present discussed this in Spanish in "displeased" tones. We assume they think they know who may have picked up the tip(s), and we sincerely hope they were able to resolve it with their superiors.
November 17, 2013
Rated 2.0 out of 5.0 by stache paper thin walls, where's the wifi?
Overall it was a nice place. My biggest turnoff was that my room was a wifi deadzone. The walls were paper thin so if your neighbors are as loud as mine were, you might be kept awake. Water pressure in the shower was a bit lackluster as well. Other than that, go for it.
November 5, 2013
Rated 2.0 out of 5.0 by ice1281 Plumbing Issues
I ended up having to change rooms at 9pm to a different room due to my shower not working. After changing rooms, the toilet didn't work in the second room! This is a newer hotel and I find it ridiculous that I had two rooms with plumbing issues! I will not be staying here again.
October 25, 2013
Rated 5.0 out of 5.0 by Mimi1776 Great service
The staff was so nice and worked tirelessly to accommodate our needs. They even offered to help us move our belongings when a connecting room became available. The staff found our grand child's lost jacket and returned it to our room, and brought turtle food for the children to feed the turtles. Great service and staff!!
October 23, 2013
Rated 1.0 out of 5.0 by DCRocks poorly run property
Check-in ok; after check-in; got on elevator with an 8 or 9 year old boy, unaccompanied by parents, who just came out of the pool where there was also no adult supervision; television stations rarely worked and those that did eventually froze up and blacked out; wanna watch a football or baseball game? no ESPN; want business or other news programs? no CNBC; no FOX news; no Headline News; couldn't use business center because past guests had used up small amount of memory on computer by downloading iTunes, other media players and computer games; had to give girl at front desk my security information so she could help me complete my business need on her computer; breakfast was marginally ok; attendant rarely seen; no "signature" cinnamon rolls on my last morning; and let's not forget the front desk girl who either invited friends there or they just came there and left a pizza box with half eaten pizza at the check-in desk.
I imagine a "Customer Care" agent will respond with a "we apologize and hope you will give us another try next time" reply, but you know, I read the reviews of this place beforehand and booked here anyway because I assumed any past issues had been corrected by now; guess I was wrong; fool me once shame on you...there won't be a chance to fool me twice. I justify this review by saying I stay in hotels over 200 nights a year and I am an IHG Platinum Elite member; I wish you luck.
October 20, 2013
Rated 5.0 out of 5.0 by Rick696969 Nice place to stay!
Nice place to stay, staff was awesome! Rooms were clean and comfortable. Thanks!!
October 16, 2013
Rated 5.0 out of 5.0 by HappyVisit GREAT HOSPITALITY
I come from a Hospitality field myself and know the importance of treating your guests and customers. My experince was fantastic from the minute I walked in with the desk clerk smiling and greating me, to entering my beautiful room, till I left with a warm goodbye and please come back and visit us. The breakfast was fantastic and the choices given were great. I will be back soon!!!!
October 1, 2013
Rated 5.0 out of 5.0 by thatschelle Excellent customer service!
The staff is amazing. Good customer service is priceless and they definitely made our stay enjoyable. They accommodated all our needs. They were friendly and made us feel like they genuinely cared about us. The room was nice and spacious with plenty of room for me, my husband and 2 kids. The beds were very comfortable; however the walls were a little thin and you can sometimes hear your neighbor or people in the hallway. The lack of channels they provide is a little disappointing. They provided Bath and bodywork brand lotion, shampoo and conditioner. The location is convenient near the beltway. The free breakfast is a plus but the pan sausage was soggy and the bacon was thin, the cinnamon rolls were really good and they had a decent variety of items to chose from. The pool area could use some padding on the chairs. I think the computer in the business center had a virus. All in all this is a nice hotel with everything you need and more. I would definitely stay here again and recommend it to others!
October 1, 2013
Rated 5.0 out of 5.0 by Nick999 Excellent service and culture
Great hotel . Good service and great bathrooms an food
September 27, 2013
Rated 5.0 out of 5.0 by Nick999 Excellent service, and culture
Great hotel I will recommend all the time. Great room and amenities.
September 27, 2013
Rated 3.0 out of 5.0 by Dustier Great room
The overall appearance of the hotel is great. My room was more than satisfactory. It was very large with lots of seating and working areas. I have two complaints, one the breakfast area was not kept up. There were old papers and used dishes sitting around. I have not experienced this at any other HIE hotel. Second, was the lack of treats in the afternoon around 5 PM. They only had treats twice during my 4 night visit. I was told by staff that it depended on the occupancy rate, whether or not there were treats. This is also not normal for other HEI hotel that I have stayed in.
Overall it is a great hotel. They just need to be a little more customer oriented.
September 17, 2013
Rated 5.0 out of 5.0 by Busygrandmaof4 Quiet location and friendly staff
Staff at this location is so friendly and helpful. Enjoyed my stay as usual at this location. Love the aquarium in the lobby!
September 16, 2013
Rated 5.0 out of 5.0 by Engineearandarm Great experience
I always stay at this Holiday Inn property. The staff is always helpful and courteous. The rooms are clean and very comfortable. It is definitely close to everything.
September 10, 2013
Rated 2.0 out of 5.0 by ralph9 Not happy with this Holiday Inn Express
I am a Platinum Elite IHG Rewards Club member and frequently stay at Holiday Inns. My recent stay at the Pearland, TX Holiday Inn Express was not pleasant. First of all I wasn't recognized as a IHG Rewards Club member. Secondly the first room they put me in was on the second floor and did not have a desk in it. Had a spot for a desk but no desk or chair could be found. The lighting in the bathroom was very dim and made it hard to shave. The lighting in the desk area was poor and made working at night near impossible. The TV would just freeze and I would have to change the channel and go back to the one I was watching. The desk chair was very low for the desk in the room making work on the computer uncomfortable.
September 9, 2013
Rated 5.0 out of 5.0 by Matt29 great hotel
The staff were very friendly and my room was very clean. This hotel was one of the nicer Holiday Inn Express hotels I've stayed in.
September 8, 2013
Rated 5.0 out of 5.0 by lafran NO SURPRISES HERE
We found this to be a well managed property providing the best of Holiday Inn expectations.
September 1, 2013
Rated 5.0 out of 5.0 by VBparent Staff was very friendly and helpful. How stay was excellent!
Couldn't ask for a better staff if people rooms were great
August 24, 2013
Rated 3.0 out of 5.0 by DaCow Nice Hotel
A/C was not working well in the common areas. Overall nice hotel though
August 13, 2013
Rated 4.0 out of 5.0 by MMM2013 Pearland Stay with family
Most of the staff was very pleasant. Clean rooms comfortable beds except for the pillows. Enjoyed my stay and would most likely stay there again if in the area. Egg omelets are not appetizing. Thank goodness for hot sauce.
August 10, 2013
Rated 5.0 out of 5.0 by 5CanadiansinTexas Good location easy access to downtown Houston
Our family of 5 stayed here for our downtown theatre experience. It was just a short easy drive (25 mins) to downtown Houston away from traffic and busyiness of the city centre.
Staff were very helpful about the easiest access to downtown. Breakfast staff also kept the breakfast area very clean and were prompt to deal with any requests despite the hotel being full and the breakfast room being busy. A couple of hotel staff also worked a second job at the Busy Bee Cafe which we found to be a great place to eat about a mile away from the hotel.
August 8, 2013
Rated 1.0 out of 5.0 by Idamarie Stifling hot, horrible service and stinkey, smokey room.
Recently I stayed at this hotel to attend a conference, I specifically requested a non-smoking room, to which I was assured that it was a non-smoking room....the room smelled of an old bar, smokey smelling, and the ash tray on the desk spoke volumes! They refused to change my room, just assured that it was non-smoking. The bathroom was dirty and appeared to have dried blood on the tiles, and one bar of soap for hand washing and bathing. The hallway leading to the room should have been a clue, it was stifling hot, probably 90+ degrees; who doesn't turn on the AC inside a hotel on July 31st in Texas? The walls were paper thin and I could hear when my neighbors arrived home after midnight, and worse than that, I could smell when they lit up their cigarrettes. Thankfully I left there before 8AM, but was so worried that my clothing smelled of smoke for the remainder of the day. DO NOT STAY AT THIS HOTEL!
August 5, 2013
Rated 3.0 out of 5.0 by Karen38 One elevator and not enough towels
Overall if I had to stay there for another soccer tournament I would. The room was clean, and the staff is friendly. However, I did not like the long wait for the elevator. They only have one elevator and my room was on the 3rd floor. Also, I had to request more towels for my room because there were only 2 sets, but I had reserved a double queen room. I was told that due to the hotel being booked, they did not have any extra towels. There were 3 people staying in my room, who wants to share towels? There is a lot of road construction going on which made turning into the driveway of the hotel difficult.
August 4, 2013
Rated 5.0 out of 5.0 by OneUptown Easy living
Stayed for 4 days, very good hotel! Safe, secure and great location. Staff were more than helpful and awesome. I would stay there anytime!
August 1, 2013
Rated 5.0 out of 5.0 by JerriAnn Great service.
This was one of the nicest hotels I stayed in while driving through Texas. Room was beautiful (and clean) and the staff was friendly both day and night. Both mornings I didn't make it to breakfast until almost end of serving time but the selection was still hot and fresh and the staff didn't make me feel like I needed to rush to finish so they could clean up.
July 26, 2013
Rated 4.0 out of 5.0 by MMM2013 Relaxing in Pearland
Overall stay was very good. Most of the staff were nice, friendly, helpful and very accommodating. The room was clean, comfortable and all amenities were nice and appreciated. Bed and pillows were very comfortable that allowed a pleasant night sleep. Breakfast was acceptable. Good choices for simple breakfast: cinnamon rolls, bagels, pancakes, etc. However, the American cheese omelet is far from being good. American cheese tastes like plastic. Would do better if had some grated cheddar cheese to place on top of omelet. Scrambled eggs and patty sausage was much better the next day. Hot sauce packets was much appreciated. Pool and Exercise room was clean and enjoyable.
Billing was wrong and took a few days after visit to get corrected. But was eventually corrected.
If in area again will most likely stay at this Holiday Inn again.
July 26, 2013