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Rated 4.5 out of 5 by 523 reviewers.
Rated 4.0 out of 5.0 by Great Service Aubry and her tean always make my stay in Philadelphia a freat expeience. December 16, 2013
Rated 5.0 out of 5.0 by Overall experience Excellent is my third time staying here~! December 12, 2013
Rated 5.0 out of 5.0 by I would stay again Im from San Antonio, Texas, and found this property very comfortable and peaceful. Nice size single room with a desk and lounging area. Several places to eat, drink and visit near the hotel. Best thing, an I-Hop across the street. December 10, 2013
Rated 5.0 out of 5.0 by Beautiful, spacious room with great view I loved the large, beautifully-furnished room and the bathroom was very clean; easy to use lobby computer/printer. I would definitely stay here again! December 10, 2013
Rated 4.0 out of 5.0 by Manageress and Staff were Excellent Stayed here for one night whilst in Philadelphia. It was a great central location. The hotel itself was average and breakfast was nothing spectacular. However, I gave this a 4 star rating as the staff and service at front desk and breakfast area was excellent. As an IHG member both me and my wife were very well looked after. The manageress (can't remember her name was there at the day of us checking out) was fantastic and very quick and efficient at getting things sorted. She made sure everything was ok at check out and very professional and polite. Credit to her and her staff! The chap who helps with luggage could do with brushing up on his customer service skills. Even when tipped there was no gratitude and he simply just walked off after taking the money. December 10, 2013
Rated 4.0 out of 5.0 by great front staff the front staff were very knowledgeable and helpful. breakfast was very good December 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed in great location We had an appointment at Wills Eye at 6:30am so we spent the night prior to the appointment at this hotel. Great convenient location with parking. Good value for center city. December 6, 2013
Rated 4.0 out of 5.0 by Good Everything was ok room was ready early as requested. I was not impressed with the recognition as I am a Platinum IHG member other that that everything was fine. I would stay again. December 4, 2013
Rated 5.0 out of 5.0 by College Visit Great location and very clean. easy and safe area to walk in the city. December 2, 2013
Rated 5.0 out of 5.0 by Excellent all around We were in the area to see Dr. At the Wills Eye Hospital and choose this hotel purely for its location. What a pleasant surprise when we arrived, we were greeted by friendly staff and clean and comfortable room. We awoke to a wonderful complimentary breakfast as well. I would recommend this hotel and look forward to returning for a more pleasant purpose. December 1, 2013
Rated 5.0 out of 5.0 by Ideal location, phenomenal staff This is my second stay at this first for business. The staff is wonderful and welcoming at every encounter. The hotel is clean and well maintained. I especially appreciated the upgrade in hallway lighting from my past visit. It's apparent that managment and staff take pride in their building. December 1, 2013
Rated 5.0 out of 5.0 by Excellent Room Accomodations and Outstanding Staff Our experience at the Holiday Inn Express on Walnut St. in Phila., PA was outstanding. My husband was in Jefferson Hosp and my mother, myself and 4 children (one was an infant) stayed closeby the hospital which was very convenient to Hosp., Parking, Eateries, etc. The staff was so polite and accomodating - Front Desk Folks, Bell Boy and the cafe personnel were all above anything I could have expected. At this time in our life with so much going on, it was comforting to be around such compassionate and caring people. The little children were treated very special as well as my mother and I. We requested early arrival and late departure because of the situation in the hospital and your staff worked to happily accomodate us. We could not have imagined any better treatment at any other hotel than was given us at the Holiday Inn. Thank you for making a very stressful situation concerning my husband's illness much easier for us to cope with. The children are already begging us to come back to the Holiday Inn for a visit. Hopefully, next time it will be for a family fun time in Philadelphia - the City of Brotherly LOVE!!!!!!! November 29, 2013
Rated 3.0 out of 5.0 by Great service, but an old hotel This was a very old hotel that looks as if it were recently converted to a Holiday Inn Express. Rooms were clean, and service was great. Internet service was spotty, and no refrigerator in the room. Overall disappointed compared to most Holiday Inns that I have stayed in. November 24, 2013
Rated 5.0 out of 5.0 Exemplary experience in exemplary location. The Philly locale and hotel was above our expectations! We were in the middle of shopping, sites, landmarks, and fabulous restaurants. The room was spacious, clean, and perfect for our needs. The breakfast bar was beyond exceptional and the staff was friendly and incredibly helpful. I cannot begin to express my sincere my extreme pleasure in this hotel. A+++ November 21, 2013
Rated 5.0 out of 5.0 by Exceptional Service We were in Philadelphia for the marathon, and stayed at the Holiday Inn Express for 3 nights. The first night was a tough one because the people in the room next door had their tv on from about 3 am on (no fault of the hotel). We did not call the desk to complain, but did call in the morning. The woman who answered the phone was very gracious, and moved us immediately to another room. We were very happy in the second room. Both rooms were very clean and comfortable. There were beautiful bouquets of fresh flowers on every floor by the elevators and in several locations throughout the lobby area. The maid greeted us several times with a smile and an offer for any assistance needed. The breakfast room is large and bright, and has sufficient offerings to satisfy anyone's need in the morning. The young woman working there was busy every moment but managed to greet everyone with a smile. The women at the front desk went out of their way on several occasions to patiently give us directions, and also recommendations for dinner (which were spot on). They knew my husband was running in the marathon, and showed genuine interest in his progress and well-being. The parking garage is attached to the hotel, which makes parking very easy (as opposed to those hotels where your car is parked in an open lot blocks from the hotel). There are computers in several locations for use by hotel guests, with printers connected and ready to go. The hotel is convenient to hundreds of restaurants, bars and shopping areas, as well as many tourist attractions. We never took our car out of the garage until the morning we left. All in all, the stay at the Holiday Inn Express enhanced our enjoyment of the city and was only a mile from the start and finish of the marathon, which made it very easy for my husband the day of the race. He walked out the door and entered the sea of runners making their way to the start. This Holiday Inn Express is definitely on our list for the next time we visit Philadelphia! November 21, 2013
Rated 5.0 out of 5.0 by Great value We were in town for a college visit. The hotel was close to everything of interest- historical sites, the museum/art district, colleges, and close to the subway station. We received a good recommendation for dinner from the staff. The beds were very comfortable, the view great from the 17th floor, the breakfast tasty and with good variety, and very quiet. This hotel is an overall GREAT value! November 21, 2013
Rated 4.0 out of 5.0 by Meh I always stay at Holiday Inn if it is available, Great room-great location-the only down side was the parking. You have to drag your luggage to and from your car after you park it yourself, all of which is fine if it wasn't so far away and you pay a fee for the parking. I guess that is what happens with a city property. Would stay again. Front desk staff are wonderful. November 20, 2013
Rated 5.0 out of 5.0 by Great Hotel Great hotel and the staff is really awesome. The staff acknowledges your membership in the IHG rewards club. The one and only suggestion I would give is to move the smoking are area - if you come in pay 9pm you have to use the side door and really don't like waking through a cloud of smoke. November 19, 2013
Rated 5.0 out of 5.0 by Great staff, very helpful and natural. Not a canned program. Will return a great place to stay and the staff just great. November 19, 2013
Rated 5.0 out of 5.0 by Great hotel! The staff could not have been nicer! The room was large, clean and comfortable. We had 2 Queen beds! We asked for a minifridge that was delivered quickly. A 10-15 min walk to the Liberty Bell & Independance hall, the staff could arrange a pick up if you would like to ride a tour bus. Many good restraunts in walking distance. The breakfast was good and well maintained. They do not own the parking grage and you do leave your keys with the attendant, but you do have "in &out" privileges for no extra cost, $25 a day was very reasonable. I will stay here again when I visit Philly! November 17, 2013
Rated 5.0 out of 5.0 by Great location, Great Staff, Great Stay! The hotel is near everything for site seeing. The staff seem to love their job and took great pride in their work. They went above and beyond to make sure we were comfortable. Our family had a wonderful time. November 15, 2013
Rated 2.0 out of 5.0 by Philadelphia Conference Lack of fitness room and pool on site is a major disappointment and incovenience not to mention poor value. Is nearly unheard of for facilities in major cities. Was in town for ACOMS meeting and special rate expired. Not able to access room until 3 pm on day of arrival. After staying in many properties all over the country this one does not compare favorably. Would be unlikely to choose this brand/location again and did so on recommendation/affiliation as offical hotel for ACOMS Resident Meeting Sponsored by TJ Medical Center. November 14, 2013
Rated 5.0 out of 5.0 by Great Location and Freindly Staff Hotel staff was very welcoming and helpful throughout my stay. The hotel's location is in the heart of the city, lots of night life and great resturants just outside. Parking is pricy, but that is expected in such a big city. They do not have a gym inside the hotel, but that's ok, because there is one just next store that has tons of equipment for everyone....much better than the typical HIE gym, and its free to use. November 13, 2013
Rated 5.0 out of 5.0 by BEST PLACE TO STAY IN PHILLY First time in Philly and I chose this hotel because it was so highly recommended by other eye cancer patients. Jefferson University hospital and Wills Eye institute is a short walk away. I felt safe in this area and it was a great value. The rooms were beautiful and comfortable. The free wifi worked perfectly. Parking was convenient if you will have a car. Staff was exceptional. November 12, 2013
Rated 5.0 out of 5.0 by Excellent staff, clean, comfortable The original room I was assigned smelled peculiar to me (even though it didn't bother my husband) so I went to the front desk and asked to be moved. The staff member (who I like to call "Gracious Gwen") couldn't have been nicer or more accommodating. She immediately found me another room which was perfect, quiet, clean, spacious, and restful. All the staff there was friendly and helpful. When I go back this winter I plan to stay there again. November 11, 2013
Rated 5.0 out of 5.0 by good service The staff and all were helpful, pleasant and friendly. The location worked well to walk around. November 10, 2013
Rated 5.0 out of 5.0 by You Win! Was in town to attend a Sixers game and this Holiday Inn Express was so convenient for us to get to the Wells Fargo Arena. The hotel is located a block and a half from the subway at Broad & Walnut. There were plenty of restaurants to choose from all within walking distance, South St. was about a 15/20 minute walk. The rooms (rented 2) were nice and clean, nobody had anything bad to say about our stay. The only negative was that the hotel seemed understaffed at the front desk at times. The breakfast choices were unbelievable, why would anybody go across the street to IHOP or Dunkin when everything you wanted was right there. One of the brothers got a kick out of the pancake making machine. We'll be back in March to attend another Sixers game and we will definitely stay there again. November 6, 2013
Rated 5.0 out of 5.0 by best hotel. Came for a medical conference, from Canada. Had a fantastic experience. There was a lot of positive energy in the hotel, and you could especially feel it when talking to the front desk staff. Thank you! November 4, 2013
Rated 5.0 out of 5.0 by Location and good breakfasts This hotel is surrounded by great restaurants; we loved El Vez for the great food and fun environment and Opa for the wonderful Greek food. We got our start every day with a good breakfast and then took Septa to the historic center and to the art museums near Fairmount park--as seniors, our passes were free. Our room was very comfortable and we liked real control of the heat to keep the room at the temperature we wanted. Also, it was nice that the heater was quiet and never woke us up. As two women sharing a room, we also liked the bathroom setup were one could be showering in private while the other used the sink for makeup and hair. Front desk staff helped us a lot with directions and info. November 3, 2013
Rated 5.0 out of 5.0 by Outstanding Our stay in Philly was exceptional thanks to the staff at the Holiday Inn in Midtown. Everyone was very nice and always willing to help. I highly recommend this hotel to anyone looking to have a wonderful experience while staying in Philly. November 1, 2013
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