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Rated 3.9 out of 5 by 189 reviewers.
Rated 2.0 out of 5.0 by Wait until renovation is complete This was/is an older location. Renovation was in process and navigating through the motel was difficult. With being a Priority Club member, at other locations, there would be complimentary water, cookies, etc. I didn't see anything at this location. The Priority Club was the main reason I use this chain of motels. The staff seemed to be courteous and the room was clean. May 5, 2014
Rated 4.0 out of 5.0 by Close to many food options I stay at this Holiday Inn Express when I'm in Pittsburgh on business. First, it's close to my office there. Second, its sits right next to the Robinson shopping area. There are plenty of restaurants to choose from and hardware, electronics, and department stores. So, if you need something, it's bound to be close by. April 1, 2014
Rated 5.0 out of 5.0 by Great hotel with great staff Great staff makes the hotel great keep up the good work can't expect more April 1, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Pam was great at the front desk. She went beyond the call of duty. March 31, 2014
Rated 2.0 out of 5.0 by Disappointed I frequent Holiday Inns for business and personal travel. This Holiday Inn is in need of a serious update! The rooms are run down & dated, which I believe are in the process of being renovated. I was in the room next to the elevator, which was extremely noisy. The ear plugs on the nightstand were not comfortable to sleep in. Given that I had to be up at 4am, I would have preferred a room I was able to sleep in. I think the only pro I have for this hotel is the proximity to the airport. I don't think I'll be back. March 30, 2014
Rated 1.0 out of 5.0 by Danger Construction Zone!! This would probably be a nice place to stay if they didn't start construction at 6:46 AM! Yes...6:46 AM!! I have video and pictures to prove it. Everyone at breakfast was complaining about it. If you are thinking about a stay at this property, I would suggest you call first and see if the renovation is completed. If not, there are thousands of rooms within five miles of this location which will be a lot quiter than this place. March 30, 2014
Rated 5.0 out of 5.0 by Great staff Excellent and helpful staff especially front desk. Some already cooked oatmeal would be nice on breakfast bar . March 19, 2014
Rated 3.0 out of 5.0 by DO NOT STAY IN ROOM 115 Upon checking in, I was given Room 115. The room was decent, but after a while I kept hearing this VERY loud banging from next door. I eventually discovered that it was from the elevator equipment room, which is literally on the other side of the wall from my bed's headboard. I tried to live with it, but decided there is no way I can sleep with that racket going on. It sounded like a gunshot every time the elevator started or stopped. I walked up to the front desk where the lobby was packed with people, and patiently waited to talk to the staff. I explained the situation, and at first they said, "Sorry, we're sold out and have no other rooms" and offered to discount my room. Less than ideal solution, but I thanked them anyway. At least there were earplugs in the room. A while later I went back to the desk to ask for toothpaste. They remembered me and said maybe there's something they can do. She gave me a new key card for Room 119. My new room was a quiet suite, thankfully, but also not without its faults. When I grabbed the bed pillows I noticed something inside the pillow case. I reached in and pulled out... a used band aid. Gross, but at that point I was too defeated to care and just wanted sleep. So again, DO NOT let them give you Room 115, or at least not for full price. It's absurd that they even try to sell this room at all. It should be boarded up or made into a closet, not a guest room. And the cleaning staff apparently needs some work. But the front desk was very friendly and accommodating. March 17, 2014
Rated 3.0 out of 5.0 by Channel selection I was very dissapointed in the channel selection on the cable system. I'll not stay here again. The staff and hotel itself was good. March 13, 2014
Rated 3.0 out of 5.0 by Decent but not great Staff was top notch - hotel felt a bit run down. Mostly because of poor hallway lighting. Bedding seemed old and was not comfortable. Breakfast was on the lame side. Internet better than average. Nothing particularly wrong - but overall experience was unsatisfying. March 8, 2014
Rated 4.0 out of 5.0 by Staff couldn't have been better! This property is older but the room was comfortable, the grounds were covered with snow as was every thing else. I would stay again. March 7, 2014
Rated 1.0 out of 5.0 by Never Again! I visit Pittsburgh often, and I decided to give this IHG hotel another shot after a less than stellar stay last year caused me to immediately check out and choose another hotel chain. First, I must say that it was nice that I was upgraded, but I am not too sure that was a favor. I checked in on Feb. 25th and went straight to the room as I was tired. My initial impression was not good as I noted that my room was sharing a wall with the elevator shaft. Additionally, the room is right next to a very busy highway, which is why I guess they put ear plugs on the nightstand. This hotel is very dated. When I walked into the bathroom the toilet has brown scratch stains or something as if it needs replacing. The water was noisily dripping our of the water spigot, and could not be tightened to stop it. The mattress is not nearly as comfortable as many other newly refreshed Holiday Inn Express hotels. The room overall has an old and dingy feel to it. I travel a lot and stay at many IHG branded hotels, but this is among the worst. I am surprised by the fact that IHG would allow a property to go this long without a remodel. Nonetheless, I will not be staying here again anytime soon. When I am in the area I will be forced to stay at another brand until either this hotel gets remodeled, or IHG issues another franchise close to the airport. March 4, 2014
Rated 5.0 out of 5.0 by Winter Get-away The staff performed above and beyond.....Offered us water, fruit, cookies upon our arrival. Travel to any restaurant was offered. We parked our car on the lot and the van took us to and from the airport and they were very friendly and helpful with our luggage. Your hotel was exceptionally clean and bedding excellant and not worn. Great experience. Will return. March 2, 2014
Rated 4.0 out of 5.0 by Hospitality was great! I HAVE WRITTEN THIS THREE TIMES AND GOT TO END AND IT DELETED!! MY FAULT MY LAPTOP MOUSE BUT HERE IS THE SHORT VERISON. ALL WAS GOOD: GREAT SNACKS IN LOBBY, LOVED THAT! HEALTHY! STAFF VERY FRIENDLY! CLEAN AND RELAXING! OK CONTINENTAL BKFST: WOULD ADD SOME VEGGIES EVEN IF GRILLED ADN PREPED FOR OMLET MAKING, EGGS AND BISCUITS AND ENGLISH MUFFINS DID NOT LOOK TO APPEALING. FOR COST OF ROOM COULD ADD THE VEGGIES. CONSIDER COST FOR THOSE NOT IN TOWN FOR BUSINESS AND NOT LOOKING FOR ACCESS TO AIRPORT. MY SIG. OTHER JUST MOVED THERE AND THIS WILL BE MY NEW HOME AWAY FROM HOME SO LOOKING FOR BETTER PRICING. PLEASE FIX ROOM 132 PLUMBING THAT IS HORRENDOUSLY LOUD WHEN YOU FLUSH TOILET AND SHOWER (AT TIMES FOR SHOWER). I WILL BE BACK BKFST AND PLUMBING CAN BE REVAMPED. : ) February 27, 2014
Rated 5.0 out of 5.0 by Stayed before a flight I stayed overnight with my 2 kids (6,11) before a flight. The service at check-in was awesome! They gave the kids a snack and conversed with them while I checked in. After we were in the room about an hour they called to see if we needed anything. We had a quick breakfast at the continental breakfast bar before we caught the shuttle in the morning. The driver was very helpful with the luggage and courteous. When we arrived back to Pgh, we called the hotel and the shuttle was there within 10 minutes. Again the driver was very friendly. He dropped us off directly at our car and helped load the luggage. He also welcomed us to stop in the lobby for a cup of coffee to warm up. I price of the one night stay was well worth the convenience and the savings on airport parking. February 9, 2014
Rated 2.0 out of 5.0 by Unclean Sheets Checked into room and noticed the bathroom wasn’t very clean. Then upon pulling back the bed covers, observed that the bed had been made but the sheets had not been changed. The sheets and pillow cases were dirty and covered in hair. The front desk was very apologetic and relocated me to a new room. However, the experience unfortunately confirms my long standing suspicion that housekeeping didn’t always change sheets between guests. January 29, 2014
Rated 4.0 out of 5.0 by Very good experience The accommodations and hospitality were very good. January 8, 2014
Rated 5.0 out of 5.0 by Great hotel while staying in Pittsburg area We enjoyed our stay at this property. It was close to the airport, shopping and places to eat. Pittsburg was a direct twenty minute drive to visit some of the sights there. The staff was very friendly and helpful with restaurant recommendations. This was our first experience traveling with our dogs. The staff also made them feel welcome and offered them treats. We will plan to stay here again while visiting the Pittsburg area. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay Great stay - king size bed was great and plenty of pillows. The room was comfortable and did not have one of those heaters/air conditioners that continually cycles on and off. The room and the bathroom were both very clean. Staff was very nice and breakfast was great. December 17, 2013
Rated 5.0 out of 5.0 by Great Deal Location, Value, Location Value....its all here and near all you want to do if your in Robinson for a get away...Food, Shopping, Quick Access to Pburg,, and did I mention Location and Value!!!! December 17, 2013
Rated 5.0 out of 5.0 by Great place! Nicely remodeled, clean large rooms, comfy beds and the staff was EXCEPTIONAL. They went out of their way to ensure we had a great stay! Highly recommend :) December 16, 2013
Rated 4.0 out of 5.0 by Elevator The room was newly redecorated and was very nice and clean. The staff were excellent and extremely helpful and the inn was in a great location as far as the airport. Our only problem was that they gave us a room right next to the elevator and it was extremely noisy and broke up our sleep. This room should not be used. December 12, 2013
Rated 3.0 out of 5.0 by Friendly staff The staff was extremely friendly and helpful. The rooms were average but clean. December 5, 2013
Rated 5.0 out of 5.0 by would recommend We stayed here on 3 different nights after flying in to Pittsburgh and the night before we left. The shuttle service was very accommodating. Will stay there again. The staff was also very helpful. December 4, 2013
Rated 5.0 out of 5.0 by Helpful Staff This sounds silly, but we wanted to take the pillows home with us, they were wonderful! The most important part of this trip occurred as we were leaving. We came back into the building to get breakfast after packing the car. A staff member ran up to us holding my library book and tablet that I mistakenly left on the table in the room. She noticed it when checking the room and tracked us down! Awesome! Special thanks!!! November 30, 2013
Rated 5.0 out of 5.0 by Great We initially chose this hotel because my parents stay here when they fly out of Pittsburgh International Airport. It is very convenient that you are able to leave your vehicle in their well lit lot for as long as you need, at no added cost. The shuttle runs on the half hour and the drivers are very timely and friendly. The front desk receptionists are very friendly and helpful. When we checked in, we were offered to have the van driver take us to get something to eat at any one of the several restaurants located within a 5 mile radius. This was a great surprise and one we took advantage of since we just drove an hour and a half to get there and sat even longer in the car because of an accident on the parkway. When we were finished, we gave a call and Mike came back and picked us up. In the morning, a continental breakfast was available and we were taken to the airport and dropped off at the gate we needed to fly out of. When we arrived back from our 5 day trip, we called the hotel after retrieving our bags and was told it would be about a 20 minute wait and which door we would be picked up at. Our driver arrived and took us back to the hotel where he dropped us off at our car and unloaded our luggage for us. I would definitely stay here again. November 25, 2013
Rated 5.0 out of 5.0 by nice place to stay I made the reservation online and the check in process was very easy. The room was clean and fresh smelling. The staff was very friendly and helpful. There were many breakfast choices and everything looked very fresh. The 24 hour coffee and tea service was nice, I checked in late and the cup of tea was perfect. Close to shopping, and many restaurants and only 10 minutes from the airport. I will use this place again on my return to Pittsburgh. November 24, 2013
Rated 1.0 out of 5.0 by Noisy and bad service This is a property to be avoided by all PIT airport travelers. The front desk staff made it clear that they only worked weekends and they really didn't know much, or care. They assigned me a room right on top of the busy highway but, gave me earplugs ! This didn't help us with a 6am departure. They didn't realize that the hotel whirlpool was out of service and stated again that they only work weekends and are not in the loop. On top of NOT being recognized as a platinum member, they didn't know what the IHG card was ! They would have given me bottled water for being a platinum member but they said they usually run out on the weekend ! The ONLY bright spot was the airport shuttle . Your money is better spent at another property where you can rest easy. November 23, 2013
Rated 4.0 out of 5.0 by Friendly staff The suite was larger than I expected. It was nice having an entirely separate bedroom area. In the near future I would expect to see new mattresses and the chair in the living room area definitely needs replaced. If I was coming for an extended stay to the Pittsburgh area I would choose this hotel and the suite. The hotel was easy to get to from the highway and very convenient to shopping and restaurants. November 21, 2013
Rated 3.0 out of 5.0 by Needs updating Nice staff. Facility is in need of updating and soundproofing. November 3, 2013
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