Rated 3.9 out of 5 by 130
Rated 3.0 out of 5.0 by JoAnofArc076 Hard t6 check in after Jimmy Buffet concert
We were not checked in for 3 and half hours but girl at front desk was very apologetic for the maids all called in sick
July 25, 2013
Rated 4.0 out of 5.0 by RickH54 Overall Experience
The entire staff at this hotel made myself and my traveling companions feel welcome during our entire stay.
July 25, 2013
Rated 5.0 out of 5.0 by BusMike Great Place
I travel every week for work. I can honestly say that this is the only hotel I have ever stayed at that has had the ability to maintain its staff year after year. In the service industry world it is unheard of to do this. The manager Dave should be commended in the fact that he is able to do this. From walking in and seeing the same front desk staff, the same breakfast staff and even the same housekeeping staff is just utterly amazing. The owners don't realize what they have in this group. Even though the hotel needs a makeover and update the rooms are clean and the staff makes it easy to overlook the shortcomings. I am not sure what they pay Dave and his staff but they should realize that in an area with many hotels and options that this staff is the reason our group keeps coming back.
July 24, 2013
Rated 1.0 out of 5.0 by brenda73 Didnt get what I wanted
I booked a jacuzzi room on July 13th specfically as a treat to myself for my 40th birthday. You can imagine my disappointment when I was not able to use that jacuzzi. I returned to my room late that night, after 11 pm. I turned on the jacuzzi but the seal on the drain stop was all chewed up and would not allow the water to remain in the tub. I called the front desk and the manager on duty came up to the room to investigate it. He did confirm that the seal was damaged. He said he would check to see if another jacuzzi room was available. Approximately 5 minutes later he called and delivered bad news. There were no other jacuzzi rooms available so he said he would comp me the room. I was pleased to have the room comped but I was disappointed since I specifically booked a jacuzzi room. Well, it has been over a week and I have not received compensation for this room. I have called the hotel twice and have never received a call back. I even lodged a complaint on the Holiday Inn Express website and have not received a call or email. I am rating this hotel low just due to the fact that something was promised and not delivered.
July 22, 2013
Rated 5.0 out of 5.0 by Beth23 Love the beds and pillows, infact I plan on buying a couple of pillows.
We have a family reunion every year at Settlers Cabin and love coming back to the hotel for pool time and cookout with the family. We have several family members that also stay here. The staff is always very helpful in making our stay pleasant. If you're ever in Pittsburgh, this is the place to stay.
July 14, 2013
Rated 5.0 out of 5.0 by xwingz2 Don't let the breakfast be the decision!!!
This is a convenient and comfortable place! Stayed here 3-4 times a year: always reliable. The staff is pleasant; rooms quiet and comfortable. Easy access to the rooms from a huge parking lot. Great business center. Close to two great malls plus shopping an IKEA...which is also a treat. Close to a park...and Pittsburgh always seems to "do parks right". Easy drive to the airport.
Did I say this place is really great???.
I think I am just getting burned out on the cinny-muffins...but if you add a dab of butter and heat them in the microwave for 30 seconds all is well!
July 11, 2013
Rated 1.0 out of 5.0 by Ezstorm Very Poor Wireless
This was supposed to be a working vacation. We were told when we booked the rooms in advance that they had wireless to all rooms. We were lucky to even get a decent signal during the day and no signal at all during the night.
We will not stay here again and would never recommend this to anyone.
July 9, 2013
Rated 5.0 out of 5.0 by MR05 Wonderful Stay and AWESOME Staff
I am a former hotel manager, and I have to say that this hotel by far is worth much better of rating than is available.
The staff is wonderful, and they make the stay so much better. We traveled with children, and from the time I walked in they made sure that my children were taken care of.
The room was very clean, and housekeeping were eager to assist when I needed anything.
The pool was very well kept and above standards higher than most hotels work to achieve. there was plenty of seating around the pool, and the atmosphere was very family oriented, as well as being great for adults to come and relax.
Breakfast was very extensive with many choices, as well as a large seating area which is hard to find in most hotels. Everything was fresh and well tended to.
We slept very soundly as beds were quite comfortable and there was no noise from other rooms. our a/c worked wonderful, and the suite that we stayed in was perfect for our needs.
The building is older, but the hotel is striving to update the property.
From a hotel management perspective, as well as a guest, I highly recommend this property and will stay here again when in Pittsburgh.
I recommend that anyone traveling stay here and allow the staff to make your stay the best possible.
July 8, 2013
Rated 5.0 out of 5.0 by stupidrequirement pet friendly
Rarely do we find a hotel of good quality that will accept or very well behaved dog. Your staff is very friendly. the dead end street at the entrance to your hotel is a perfect dog walk.
July 7, 2013
Rated 1.0 out of 5.0 by cookj4 Hair and dirt
I have stayed this hotel many times over 10 years, even when it was the Country Inn & Suites. The room as very large and nice. The toilet had a waste can next to it with hair all around waste can on the floor. There was long hairs in the tub too. The shower on my first day was cold then luke warm in the end of the shower. Second day the water was hot. The air conditioners we clogged with dirt. I stayed in room 319 for 2 days. I advised the manager of the conditions. If you want me back at this hotel in PIT again, then I need to be assured I will not have this type of presentation of your rooms going forward.
July 2, 2013
Rated 5.0 out of 5.0 by ALandDEB84 OLD BUILDING, ... BUT I WOULD DEFINITELY STAY HERE AGAIN
Old building or Nostalgic building? Not too sure, but the upgrade to the big suite, great bed, and dark room made this a very pleasurable stay for my wife and me.
The looks of the old building was quickly forgotten by one of the most welcoming and efficient staff that this frequent traveler has ever met, especially the gray haired gentleman at the desk.
I'm definitely staying here the next time I fly into Pittsburg.
June 29, 2013
Rated 4.0 out of 5.0 by linbeer Hot Tub
Disappointed that the hot tub not working. Did not work the last time we went there either. You expect the amenities to be functional as promoted...that is what you are paying for. Had to ask for waters as a priority club member on day 2.
June 28, 2013
Rated 5.0 out of 5.0 by LittleJ Friendly Staff and Convenient to Airport
We stayed in this hotel before catching a 6 am flight the next morning. The staff were very friendly and welcoming, assisting with airport van transportation, early breakfast, and extended parking option. The rooms were comfortable as expected from this hotel brand. The outdoor pool was open and available - although it needed a bit of cleaning at the deep end. We would definitely recommend staying here for its convenience to the airport and the outgoing friendliness of staff.
June 24, 2013
Rated 3.0 out of 5.0 by grumpy100 Never seen this before.
When I opened the door to my room at 1130pm ALL the lights were on and ALL the drawers were open. It took me 5 minutes to turn lights off and shut drawers. Is this some kind of twisted idea of hospitality?
June 17, 2013
Rated 5.0 out of 5.0 by Lady36 Excellent Staf
My husband and I were warmly welcomed to the Holiday Inn Express by the young man working at the desk who efficiently took care of us on check-in. When asked, he recommended an excellent near-by Italian restaurant for dinner. When we returned from dinner, he was pleased to learn that we had immensely enjoyed his recommendation. He also made sure that all our needs were taken care of that evening and that we had all information needed for shuttle service to the airport the next morning. He is definitely a personable, conscientious young man and an efficient asset to your staff.
Two Pleased Senior Citizens
June 1, 2013
Rated 3.0 out of 5.0 by richard1984 Hotel is ready for refurbishment!!!
Hotel did what I needed it provided a place to sleep. Front desk clerks were not very nice and I spoke with all 3 shifts. Did not eat breakfast there, so no opinion. Hotel is in need of upgrade.
May 25, 2013
Rated 5.0 out of 5.0 by Gary52 Spacious Comfortable Room, Relaxing Jacuzzi, Great Experience
The room was clean, well appointed, comfortable, quiet and spacious. The jacuzzi tub was great and the complimentary breakfast was excellent. An excellent value and conveniently accessible.
May 25, 2013
Rated 5.0 out of 5.0 by WVgAL convenient
It's just off the main highway into Pittsburgh. There was no intrusive airport noise. The hallways could use some design and the tub stopper didn't work. Spacious free breakfast area.
May 24, 2013
Rated 5.0 out of 5.0 by Jodi31 Great experience
Having worked for 7 years in the hospitality business (at a 4 diamond resort), I've become accustomed to great service and sometimes look for things that the regular traveler does not. Holiday Inn Express surprised me with their attention to detail and cleanliness. My room and it's amenities (Bath & Body Works products) were very nice. The bed was comfortable and the quality of the towels and sheets were surprising. I really enjoyed my free breakfast the next morning and was even more surprised at the choices available. What I thought would be a mere doughnut/bagel bar turned into much more with biscuits, gravy, pancakes, omelets, fruit, cereal, oatmeal, etc. Kudos Holiday Inn Express for a providing a great price on a room, without cutting corners on cleanliness and service.
May 24, 2013
Rated 4.0 out of 5.0 by Ressota Good choice
after midnight arrival at PIT so needed local hotel - they have shuttle service so the distance from the airport isn't a major issue.
May 21, 2013
Rated 4.0 out of 5.0 by rip68425 Curtesy and transportation
I found that your front desk was great and because of your location they went out of their way to provide us with transportation to places we had to go, like dinner, graduation and airport. The drivers were #1 and we appreciated them very much. Breakfast was great and kitchen help very friendly. If we were to return we would stay again.
One note of jealousy: I am a member and all we got was a basic room when my daughter got a balcony and my grandson had the refrigerator and microwave I requested. Oh well next time I will be a little more aware.
May 16, 2013
Rated 5.0 out of 5.0 by 2Geezers Convenient for airport
We had a very comfortable overnight stay before a morning flight. Hotel is very nice, staff were friendly and helpful. Room was clean and comfortable (and large!).
May 13, 2013
Rated 5.0 out of 5.0 by anupat Great staff and very good property to stay at.
We stayed at the property when visited Pittsburgh last week. It's a great place to stay. The staff is very courteous and friendly. The service was exceptional.
If we ever visit Pittsburgh again then definitely like to stay here. Will certainly reccomend the proprty.
May 10, 2013
Rated 5.0 out of 5.0 by AJfromABQ Great Stopover
Nice and convenient place for a good nights sleep. Would consider a place to stay if I was in area longer. Shuttle service was outstanding, easy from-to airport and local area restaurant.
May 9, 2013
Rated 4.0 out of 5.0 by amethystlynn Priority Member
As a priority club member I did not feel there were any added benefits of being a member at this hotel. Other properties in the past have provided "goodie" bags upon arrival and went out of their way to make sure we were taken care of but I felt like any old regular guest at this location
April 27, 2013
Rated 2.0 out of 5.0 by mart1027 Hotel Review
As a business traveler there are many other better choices close by. This hotel is in bad need of a cleaning and remodeling!
The breakfast food is garbage.
The staff was very good.
With remodel and good cleaning this could be a good location.
Water leaked in the room from the rain. The carper was very wet.
April 24, 2013
Rated 2.0 out of 5.0 by tony2018 not impressed
building is in need of a serious update! overall wasnt a bad experience. the bed was so low i felt i was on the floor. bed was uncomfortable. need to remodel. columns outside our room were falling apart. i doubt we will be staying here again!!
April 22, 2013
Rated 4.0 out of 5.0 by myboys2 poor lighting
I am near sighted and short . The mirror over sink was not well lite and the vanity was very high. My being short I couldn't get close enough to the mirror to see to apply makeup. There was a mirror on closet door but no light above it to make it useful to me.
April 22, 2013
Rated 3.0 out of 5.0 by Michaelh7 Wrong room, tough sleep.
I just had the wrong room. Any room on the first floor or second floor near the back door.........change! The doors make a huge bang and when opened. My daughter and I were woke up repeatedly by these doors. However, I can't say enough for the personnel, they put stripping on the doors and were trying to be helpful. They offered a new room, but it was late and we were unpacked. I would stay here again, but away from those doors.
April 14, 2013
Rated 4.0 out of 5.0 by michelle16666 room very comfortable
Everything about our stay was pleasant. Only thing lacking was hot water for shower. Very upsetting to get up and have a cold shower.
April 12, 2013