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Rated 4.5 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Wonderful stay Everything went beautifully during my recent stay at the Pleasant Prairie Holiday Inn Express in Kenosha, Wisconsin. Easy check-in, comfortable rooms and bed, breakfast was adequate and the staff was warm and wonderful! November 12, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable room This hotel excelled in all areas. Linda at the front desk was extraordinary in her efficiency, and graciousness in handling guests. Would recommend this hotel and would certainly make an effort to stay there again when in the area. November 11, 2014
Rated 4.0 out of 5.0 by May not be the best for groups with lots of kids. The hotel manager was very welcoming prior to our groups arrival. Although, once there, she didn't seem too happy to have our group. I'm not sure what she was expecting! We are a traveling youth hockey group. It may have been to her benefit to place us all in the same section of the hotel so other guests wouldn't be bothered. Instead, we were spread out. The hotel was great though. November 10, 2014
Rated 5.0 out of 5.0 by Kenosha Visit The hotel was very inviting and comfortable. The staff was very helpful and knowledgeable of the area. November 6, 2014
Rated 1.0 out of 5.0 by Disrespectful treatment by hotel staff My wife and I have stayed at this property multiple times over the last 3+ years and have never had an issue. It is clean, close to the freeway, has a nice pool, etc. To our surprise, shortly after check-in on October 18th while moving our luggage from our vehicle, I happened to notice the front desk attendant, Christian, walking in a suspicious manner on the 3rd floor where our room was. He looked "out of place" and it didn't seem like he was acting "normal". I said hi to him and continued to our room. A few minutes later I went back to our vehicle. While walking down the stairs to the parking lot, I passed the guy again. This time he was peeking through the door on the 2nd floor. I opened the door and asked him if everything was ok. He said it was. I commented it was odd that I kept running into him in the halls...that had never happened to me in a hotel before. On my way back up the stairs to our room, I again found Christian on the 3rd floor in the hallway outside our room. At this point I became agitated and asked him "why do you keep following me?" The guy looked at me and said, "do you have something to hide?" I was stunned. "What are you talking about I asked?" He went on to state his manager had seen my kids walking our dogs around the exterior of the hotel and demanded that he follow us to ensure we don't bring our dogs into the room. I explained to the guy we have kennels in our vehicle that the dogs sleep in and that we've brought our dogs with us on many other trips to the hotel and have had no problems walking them in the field adjacent to the hotel. No one had ever harrassed us before. I explained we have never attempted to bring our dogs into the hotel and felt he was crossing the acceptable line of intruding in a guest's personal space. I then called the national office from my hotel room. The young lady who I spoke with contacted the front desk. The lady at the front desk, Julie, was very rude to their national office and refused to apologize for the hotel's behavior. No one ever followed back up with me to apologize for the way we were treated. While my family and I have never had problems at this hotel prior to this stay, after experiencing what we did during this most recent stay, I will never go back. There is a very nice Holiday Inn Express down in Libertyville that always treats us well. We'll go there and I'd strongly recommend others do the same. Guests shouldn't be treated the way this place treated my wife and I...under any circumstances! November 5, 2014
Rated 5.0 out of 5.0 by Great place to stay This is the best place to stay if you are visting Kenosha and Pleasant Prairie. You can always rely on the staff being very friendly and the hotel being very clean. I stay here every time I am in town. It's close to everything. November 3, 2014
Rated 5.0 out of 5.0 by Efficient and comfortable They did a great job at check-in, and everything was in order for the stay. November 2, 2014
Rated 3.0 out of 5.0 by Customer care The hotel was comfortable and clean. However, the first night we were there, it was very loud. When we brought it to the attention of hotel staff, they felt bad and that was it. I was led to believe they guaranteed a good nights sleep. My daughter reserved a block of 20 rooms for family coming into town for the wedding. The main reason for choosing this hotel was the shuttle they were providing back and forth to the venue. The day before the wedding, we were told they did not have a driver for the shuttle scheduled that weekend and it was too late to call someone in as " their employees had lives too". We were there for an extended stay for our only daughters wedding, we won't be back. October 24, 2014
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