Rated 4.0 out of 5 by 46
Rated 5.0 out of 5.0 by WeEnjoyed Excellent Place to Stay
This is an excellent place to stay. Staff is great
January 7, 2013
Rated 2.0 out of 5.0 by mmac4 Booked room not available without explanation
We are Priority Club members and try to stay at Holiday Inn Express when we travel because we have always had good experiences. However, our experience with this hotel did not meet our expectations. Two weeks before our stay, we booked a "2 Queen Suite Feature Nonsmoking" room. I still have the email confirmation with confirmation number and that room type listed. We are 2 adults and 4 young children so need this type of room so that there is room for everyone to sleep. Our children are too young to have a separate room. When we checked in there was no indication that anything had changed, but when we went to our room discovered it was a standard 2 queen bed room. We called the front desk and were told that a suite was not available. No explanation for why the room we booked was apparently given to someone else; just told that there was nothing else available for us (even though the parking lot only had about 5 cars in it???). No solution was offered by the front desk staff until I got upset with them and told them that we absolutely needed the space we originally booked because of the number of people in our party. Finally, after several minutes the staff said the only thing they could offer us was a second room at no charge. Because this was our only option we accepted, but it put us in a predicament of having to split adults and children because the rooms they offered us were not adjoining. We made it work, but it was certainly not ideal to have to split our family up for our stay when we took care to make sure we made arrangements for a room we could all stay in when we booked. If we had known the suite we booked would not be available, we obviously would have stayed elsewhere where we could be accommodated in one room. To top it off, when we received our bill we were charged the higher rate for the room we originally booked, not the rate for the standard room we got. Because we had not received much help from the staff we didn't even mention the price issue, just made a note that we will definitely not stay at this hotel again and will think twice about staying at Holiday Inn Express in the future if room type isn't going to be guaranteed.
January 7, 2013
Rated 5.0 out of 5.0 by Ev13 Satisfied traveler
We discovered a jewel at the front desk, Lindsey provided delightful service and all the information we needed for our stay.
Very satisfied with the hotel and room with one exception, not a fan of a bathroom with no toilet lid, hoping this will not be a trend for HIE.
January 6, 2013
Rated 5.0 out of 5.0 by Brad57 Great Experience
Loved every minute and had a great recommendation for Cajun Cusine!!
January 2, 2013
Rated 3.0 out of 5.0 by comrade treadmill
I cannot recommend this hotel because it had two treadmills and both of them were not in working order. That is a deal breaker.
December 6, 2012
Rated 5.0 out of 5.0 by KMart Nice Place
We stayed at the other hotels in Port Allen and for a little extra money you get a really nice place to stay. We have stayed for every LSU home game and will again next year.
November 16, 2012
Rated 3.0 out of 5.0 by squirrelcar Met the basic needs, disappointed with details
Long road trip on military transfer from NC to El Paso, TX. Hotel was ideal location in that it was on the west side of Baton Rouge, allowing us to get up early and avoid commuter traffic on way out of town. Comfortable room and with the gov't rate, it was a good value.
Separately, we were disappointed by a number of minor details.
-Called ahead to confirm it had a workout room, it did but the bike, elliptical, and two treadmills were all broken. On a 4 day drive with my father, I need to work out in the morning to not go crazy. The staff was generally unexcited by the equipment issues.
-We arrived Monday night and wanted to watch football and have dinner. The staff member was unable to provide any suggestions, stating, "I haven't been here all that long, so I don't know that stuff." Another guest was able to help us out.
-One of two chairs in the room was visibly broken, enough so that it couldn't be used.
Minor issues but not what I expect from a Holiday Inn. On the next drive back home to Atlanta or when I'm transferred again, I won't stay at this site.
October 14, 2012
Rated 4.0 out of 5.0 by cgalaviz very nice rooms and breakfast. location was just what was needed.
We really liked the comfort of the beds and the decor in the bathroom was wonderful. The breakfast is always a consideration in our choice of hotel and this one was up to the usual good standards of HIE. The only disappointment was the bathroom floor had some dirt and hair buildup in the corner, in a very noticeable location.
October 12, 2012