Rated 4.0 out of 5 by 60
Rated 4.0 out of 5.0 by mommy baseball Mostly great with these bumps.
Our family enjoyed our stay at the hotel. First impression, wonderful. The check in staff member was very helpful and was able to get us into a suite for 2 of our 3 nights stay. She helped with info on where the best place to watch the fireworks show was (4th of July) and was very patient with our room change. Downside was when we confirmed our room was booked out by another guest the third night we were told they must have canceled and we could stay. That was not the case and we had to rush out of our suite and into a smaller room so that the staff could prepare it for the guest that was checking in. The breakfast was never stocked when we went in. It didn't matter what time in the morning we went. There was one attendant and she was very rude. I arrived at 9:30 with my kids. Breakfast ended at 10. The pancakes were gone, the cinnamon roles were gone, the "hot food" whatever it was was gone, one bagel, empty coffee. There were no seats and we were told we would be best off grabbing our food and taking it to our room. We waited hoping the food would be restocked while we waited for a seat. The seat opened and that wasn't the case. I asked if she would refill the pancakes and she stated it would take too long and they were closing soon. I asked about the cinnamon roles. She said she would put some out. She did, I went to get some for my kids and was scolded that they needed to heat first. I went to our seat and buttered the one bagel we grabbed. I look over and the rolls were gone. The other hungry guests that arrived after 9:30 snatched them up. No refill. My kids retreated to the room where we had snacks I stayed and opened a small yogurt and filled my cup with decaf coffee. I sat to eat my yogurt when the attendant said I quote "you guys can watch tv in your rooms, I am closed and need to clean" and then she turned off the tv. Myself and the other families that finally sat to eat what little food we could get were kicked off of our tables. That was enough to make the stay a sour. The only other bump was our second room that had to queen beds stayed very warm as the bed close to the air conditioning unit blocked the airflow, poor planning there. Everything else was nice. The rooms clean, the lobby and pool clean, the staff other then the breakfast were friendly.
July 18, 2014
Rated 4.0 out of 5.0 by diopet Far from downtown but a good night's sleep
This hotel is located far from downtown...just across the river from Washington state in fact. The traffic on I5 through Portland was heavy which made the commute a bit long when we wanted to go into Portland.
The hotel is located near stores including Target which was useful to buy needed travel items and snacks.
July 15, 2014
Rated 5.0 out of 5.0 by no-nick great location and service
we were traveling a long distance and wanted a hotel close to the interstate that was nice and not too expensive. This hotel more than met all those requirements. The staff was polite and efficient, the rooms were clean and comfortable and essentially noise free. All the amenities in the room (internet hookup, tv, electrical outlets) were excellent. We would strongly recommend this hotel to anyone.
July 14, 2014
Rated 5.0 out of 5.0 by DSpencer Great Staff
Everyone was friendly and accommodating with the reservation changes I made.
July 10, 2014
Rated 4.0 out of 5.0 by Tweedle Dee 44 Money tied up
We decided to use a different credit card for our visit; however, when we got home we see there is still a hold for our original card, plus the balances differ. Please release our money!
July 8, 2014
Rated 3.0 out of 5.0 by mrock1114 Front Desk Staff unattentive
Don't expect the staff to help you if you have a problem in your room. If you air conditioning is not functional your just going to need to sweat it out.
June 26, 2014
Rated 1.0 out of 5.0 by DRM11 Customer service
I arrive late and was given a key to my room. It did not work. I returned the the front desk and they had to "reset" my key. I went back to my assigned room only to open the door and find the room already occupied. Back to the front desk to receive a shallow apology with the promise to hear from the manager. I was assigned a "new" room. I never did hear from the manager. I will not stay at this location ever again.
June 22, 2014
Rated 4.0 out of 5.0 by JB62 Great location and great service
I'd stayed at this hotel a few years ago and knew it would be the ideal location for our overnight stay this time. It was as I remembered. Staff was friendly and helpful. The room was clean and quiet. My only concern was how low the bed was in the handicapped room. I asked about this and was told it met ADA standards. After looking at the new ADA standards, I see the hotel is correct. I'd recommend the handicapped room at this hotel.
June 17, 2014