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Rated 3.7 out of 5 by 41 reviewers.
Rated 4.0 out of 5.0 by Home away from home My sons and I stayed here for 11 days while we were in the process of moving. The staff and amenities were great. I would recommend this hotel to others May 21, 2014
Rated 5.0 out of 5.0 by New and well maintained facility Facility and desk recommendation for dinner were excellent. Would recommend. April 9, 2014
Rated 5.0 out of 5.0 by Thanks for the Good nights sleep! Staff was every nice! They even helped calmed down children running wild in the halls. Spring break week. Kids were excited but they were quite by 10pm Thanks to your staff. Clean room and Comfy bed. Breakfast was good and ready on time. Thank you all. March 24, 2014
Rated 5.0 out of 5.0 by Comfortable and clean. This was my first time in Kansas and this hotel made my stay a pleasantly relaxing one. I would definitely choose it again if ever I am in Pratt, KS. March 4, 2014
Rated 4.0 out of 5.0 by Great place to stay in a quiet little town The hotel room was clean & offered a nice space. The water pressure was great & we only heard another customer one time. The front desk staff was a bit rude at check-in, but otherwise the stay was nice! December 30, 2013
Rated 5.0 out of 5.0 by referred to great restaurant clerk indicated that this downtown restaurant had a Wed. special and she highly recommend it. We went and it was a very nice downhome kind of place with really good food. December 13, 2013
Rated 5.0 out of 5.0 by daughters wedding Our daughter was getting married in a nearby town and we decided to stay in Pratt, KS.. Holiday Inn Express is always my first choice no matter what town I stay in. I have had great service and comfortable stays across the mid-west. I travel a lot and have stayed in Holiday Inn Express's over 350 nights over the past 15 years. This stay was even more special since our daughter was getting married. We were passing through town on our way to the rehearsal and to set up the reception hall. My wife suggested that we check with the hotel on the way through town to see if we could check in and drop off our wedding day clothes. I said I dought they would let us check in because it was 10:30 in the morning and I said check in is at 3 pm. I stopped and to my suprise we were able to check in and drop our clothes off. I could not thank the front desk more. They made our day and trip. The wedding went off with out a hitch. The room was great and I can't thank the staff more. THANK YOU!!! December 12, 2013
Rated 5.0 out of 5.0 by Great Holiday Inn This is a very nice Holiday Inn and a Great Value. We especially enjoyed the warm pool and hot tub and nice breakfast. December 2, 2013
Rated 4.0 out of 5.0 by Stayed over a week, not a bad experience I recently stayed at the Pratt, KS location and it was alright. Not up to normal Holiday Inn standards, but better than most of the hotels and motels in Pratt. Just make sure to your room is either on the 1st floor, or the top floor. For most of my stay, I was located in a middle floor. For a few days I could hear the stomping and clomping from the room above me, but it was infrequent, and I never noticed it when I went to bed. However, I could hear the neighbors in the room adjacent to my headboard, and they reminded me of a semi-deaf old couple... whining and complaining... lol.. I tried sitting on the couch to watch some football, but found myself constantly turning up the volume because I was competing with the noisy neighbor's murmuring through the walls. One night I received a call from the front desk asking me to turn down my television. Another room had complained of it's volume..... note, but it wasn't very loud. I use white noise to help me sleep, and if it was loud I wouldn't have been able to fall asleep myself. lol... It was probably the neighbors, angry with me for wanting to tune them out for a night. I used the fitness room four times when I was there, and found it to be well lit, with decent equipment. After the first day there were no towels in the room. I'd go to the front desk each time for a towel.... you'd think that someone would have gotten a clue, but they never did. The last night was spent on the first floor, and it was much better than the previous nine days. The one plus is that Holiday Inn works with a local laundry facility, and I had over a week's worth of clothing washed for under $8. Not a bad deal. I dropped the clothes off when I left for the morning, and picked up freshly folded clothes when I got back that evening. October 28, 2013
Rated 5.0 out of 5.0 by Everything is up-to-date in Pratt Modern, friendly with "hip" staff. They were helpful, sent us to the best sports bar I've ever been to with excellent food. I was pleased with well appointed lobby and super sized bathroom and shower. Breakfast was not just the ordinary, there was lots of fruit and choices in the main meal. Thank you for making Pratt special for us. Traveling to a new destination could be an unwelcome surprise, not in Pratt, the surprise was pleasant! October 22, 2013
Rated 3.0 out of 5.0 by comfortable bed, just one instead of two...that i reserved the bed was comfortable, but when I reserved the room I picked the double bed room... The sofa with the sleeper was NOT comfortable! Room was nice just wanted 2 beds~ October 9, 2013
Rated 5.0 out of 5.0 by Staying in Pratt If you find yourself spending the night in Pratt, KS or close by, then I would highly recommend the Holiday Inn Express hotel. Clean comfortable rooms, really nice complimentary breakfast. Friendly, helpful staff. August 21, 2013
Rated 5.0 out of 5.0 by Thanks for Great Experience Nice large comfortable room. Thanks for the exceptional value and service. Fantastic breakfast with even a pancake maker! August 16, 2013
Rated 4.0 out of 5.0 by visit to Pratt Area does not have much to offer. The hotel made the days easier. August 15, 2013
Rated 4.0 out of 5.0 by Room Size I booked a room that was for up to 6 people. Its description made it sound like a separate bedroom and living room... but wasn't. An arch between the two areas isn't really a separate bedroom. Also wondered why there was an extra $10 charge for two adults when I was already paying for a bigger "suite"... That was disappointing. August 15, 2013
Rated 4.0 out of 5.0 by Nice, quiet hotel We had a great first night of our vacation. The room was comfortable and restful. I always like to comment that I'm looking forward to the day all HIE's have the higher toilets that your "senior" customers prefer. We were not impressed with the breakfast selection, however. The staff was friendly and the breakfast room neat. August 7, 2013
Rated 4.0 out of 5.0 by service check in great -- lacked ad board; found by accident while stopped at light August 7, 2013
Rated 2.0 out of 5.0 by Cleanliness The common areas are filthy! No one runs the carpet cleaner on the carpets in the hallways or staircases. The rooms stick, I mean smell bad. This new place is going down hill fast. July 30, 2013
Rated 2.0 out of 5.0 by Low End Quality I was very disappointed in my stay at the Pratt, Kansas, Holiday Inn Express. The bathroom had one very small bar of soap, no lotion, and the shampoo lid was broken, giving the impression that it was used and refilled. All the towels and washcloths were threadbare with strings hanging off every one. If I had woke up without knowing where I was, I would have never have guessed that it was a Holiday Inn Express. The breakfast was typical of Holiday Inn Express, though there was no bacon or sausage. I will make a note not to bother to stop here the next time I am through the town. July 26, 2013
Rated 5.0 out of 5.0 by Nice clean hotel We made reservations at 3 pm on the day of our arrival and yet the check-in process was still quick and easy. This hotel was great and par for what I have come to expect from Holiday Inn Expresses! July 23, 2013
Rated 3.0 out of 5.0 by Not many options I've stayed at this hotel a couple of times now and neither time has been stellar. The rooms are clean, but neither time were there paper plates or paper towels in the cabinet. The desk staff didn't seem to care whether you were there or not. Neither time was I acknowledged as a Priority Club member. The second stay, the evening desk clerk was sagging his pants and showing his boxers. His untucked, and very wrinkled shirt didn't lend to his professional appearance either. The internet connection is flaky at best. I used my hot spot most of the time. During the first stay, I was unable to connect at all and called the front desk. The clerk said to reboot my computer. As an IT person, I had already done that, and verified with 2 other devices that there was no internet connection. If I have to return to Pratt, I will more than likely stay at another location. July 22, 2013
Rated 4.0 out of 5.0 by Good stay Nicely furnished room, comfortable bed, excellent breakfasta choices. June 28, 2013
Rated 1.0 out of 5.0 by Extremely poor service on finding my electrical cord that I forgot to pack I forgot to pack the electrical cord that powers my Cpap machine and I called the front desk the morning I left to please keep the cord as it was a medical necessity that I use my Cpap machine every night. I was going back through Pratt the next day and I informed the front desk that I would pick up my electrical cord. When I came back to the Holiday Inn in Pratt they had not gone to the room and got the cord and there was someone already checked in so they could enter the room. Called them the next day from home (still unable to use my Cpap machine) and insisted they send a maid to unplug the cord and bring it down to the front desk. They informed me that the maid found the cord, brought it down to the fron desk and they would Fedex to me at my expense. I felt relieved !!! A week later I still have not recieved my Cpap electrical cord and I will never stay at the Holiday Inn Express in Pratt ever again. Very dissapointed with the service and as a Gold member and also as it pertains to my health and well being it was bad business for them to take 3 days to get the cord from my room and then they never mailed it to me. Never again Holiday Inn Express in Pratt !!!! June 6, 2013
Rated 5.0 out of 5.0 by Only complaint During the weekend breakfast period no one made any effort to wipe off the table between guests. It was busy with a lot of people coming & going but I think people would have waited a minute or two. The Monday staff were on the ball cleaning tables between guests. I was there during the Memorial weekend. June 3, 2013
Rated 1.0 out of 5.0 by Poor overall service and attitude from employees This is the worst Holiday Inn Express I have ever stayed in. The staff is not trained and you never have the room I requested. You wonder why you have a membership if it is of no benefit to get what you ask for. Besides you are overpriced as compared to better locations in Pratt (Comfort Suites). I would not recommend this hotel to anyone and will not stay here in the future. If I am in need of a room and the other locations are full I will drive and hour to Wichita or Dodge City. So as I stay out at least 5 nights per month its your loss. Good Luck in keeping your business alive. Word of mouth goes a long way when you talk to other people about you experience. June 2, 2013
Rated 1.0 out of 5.0 by Not worth the money Business center printer was not working. Asked three times for them to fix it and each time they said it was working but it wasn't. They never offered any other options. Also, I came down for breakfast with about 10 minutes to spare and asked if it would still be out for a minute so I could drop my work stuff off in the car first and all she did was point to the sign of the breakfast hours. Lastly, I had to come back to the hotel to work before noon and went for coffee but they take the coffee up after breakfast and do not offer it for the rest of the day. They even take up their plain creamer, it's not like they offer the flavored creamer! They don't offer water to their patrons or give any recognition to priority club members. I travel quite often for work and have stayed at other Holiday Inns and this has to be the worst one I have stayed at. May 30, 2013
Rated 3.0 out of 5.0 by An Average Place to Stay I rate this as a middle-of-the-road HIE. Common to many hotels, the desk chair was junk. It wouldn't elevate. I had to sit on a pillow to use the desk comfortably. The job I was on was in Mullinville. Breakfast was at 6:30. There was no way I could get breakfast and be on the job on time in Mullinville. I find really GOOD HIE's recognize that we working people have to be on the road or on the job early and serve breakfast early. In Hebbronville, TX they serve @ 0500 because they KNOW their clientele are construction people like myself. Absolutely no acknowledgement that I am a Priority Club member. Most places give me a little bag of goodies. Overall, the room was nice and clean. Like I said, a nice, average place to stay. February 14, 2013
Rated 2.0 out of 5.0 by too much light streaming in and no internet Overall it was clean and decent but it was below my expectations for Holiday Inn Express. The big thing was that there seemed to be a layer of window covering missing -- nothing light-blocking went all the way across, and there was a well-lit parking lot right outside the window. We turned out the lights in the room and it was still like daylight. Not being able to access the Internet as advertised was also irritating, and the front desk staff was pleasant but unable to help at all. January 2, 2013
Rated 2.0 out of 5.0 by Joseph Ever Since Holiday Inn Express put in the sit down desk for the staff I have found it is hard for them to get up and look eye to eye with the customer. Not many smile either. The room was nice but the cleaning was not up to par. Found a pad (gross) on the floor next to the toilet when I returned to the room after a days work. No refill on coffee after the first day use. I think some management training will help. I mean train the manager on how to teach the staff. Joseph December 10, 2012
Rated 4.0 out of 5.0 by Comfortable place to stay Our stay of one night was fine. The hotel is relatively new and clean. The staff was friendly. Our only recommendation would be to check the quality of the pillows. All the pillows are poor quality and seem to be the same even though they are labelled soft, medium,firm...... I would not hesitate to stay in this hotel on our next trip passing though. Thanks November 17, 2012
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