Rated 5.0 out of 5.0 by Lovaii Awesome service, great breakfast
Service was awesome; welcoming staff, non-intrusive. Great breakfast. And what a location!
May 12, 2013
Rated 4.0 out of 5.0 by Andy951 Great location
My wife and stayed two nights and wanted to be close to the River. It was a two minute walk across the street. That was nice.
The pool area was nice and the pool water was perfect temp. My wife enjoyed the hotel's treadmill. Breakfast was average and would have been nicer if there was fresh cut fruit or made to order eggs. The hotel staff was very friendly. The room and property were very clean. The one major downfall we experienced was with the location of our room. We had a King Suite with a room in front and bedroom in back. The room was situated right next to the hotel's laundry room. The one they use to wash all the rooms linens in. The noise from that room came right through the wall to our front room making watching TV or relaxing a little tough. Other than that the room was nice. Had a refrigerator, bar sink and microwave which came in handy.
May 10, 2013
Rated 5.0 out of 5.0 by UpstateNYBob Not just stop-over, but could be a destination!
My wife and I enjoyed our one-night stop so much, we could consider it as a place to go for fun, excitement and value for a longer stay! Thanks to your front desk representative, Bob; his experience and wisdom expertly guided us to the easy ride to Palm Springs to partake in a Saturday night of fun including great food, music, and an informative horse-drawn carriage ride. He pointed us in the right direction and we took it from there!
All of your other staff members were great.
We recommend your convenient location to the area.
May 10, 2013
Rated 5.0 out of 5.0 by Riesun Raquel at the front desk.
Raquel's great smile and her professional manner , made our stay a good experience.
May 4, 2013
Rated 2.0 out of 5.0 by Gardener47 Not up to HIE standards
We stayed two nights here and were very disappointed. The HIE standards were not in place. We had two problems:
1) the carpets in the rooms and hotel were filthy, and
2) the staff did not know where to send someone who needed urgent care.
Let me be clear. Other than the carpeting throughout the hotel, the place was clean. The staff was friendly and tried to be helpful. They had their limits on what they could do.
Upon arrival our room had filthy carpeting with stains and sticky areas. Upon complaining we were told that there had been a festival recently and that was why the carpet was dirty. That is not an acceptable answer but the front desk offered us another room in which the carpeting was slightly better. The carpeting in the halls and on the steps was equally dirty.
We had need of an urgent care ( not emergency room) but the front desk had no idea of where to send us. They asked another staff member who said there was a facility somewhere on Fred Waring. We had no name or street number. We found one place that was closed and another that did not take Medicare. They latter referred us to another facility which was good. It took us an hour to find the place. The front desk should always have a list of medical facilities. Staff should be instructed on how to direct people to them.
May 3, 2013
Rated 4.0 out of 5.0 by nurse4 friendly and helpful front desk staff
a great location, the room and bed were comfortable after a long desert trip
April 29, 2013
Rated 4.0 out of 5.0 by dibbles1 First stay at this property
The staff was quite pleasant, the room was large and clean. It was quiet and surprising that it was as good as it was. Would stay there again.
April 22, 2013
Rated 5.0 out of 5.0 by ChastheRadioMan An excellent stay
I was on a rushed business trip but I still found time to slow down and use the exercise room. I have stayed at many Holiday Inns across America and I must say that this one has the right mix of layout, convenient access to great restaurants but still with a relaxed, quiet atmosphere. I would stay here on vacation.
Get a second floor room near the end of the wing (e.g. 203 or so) and you'll feel like you're "at home". Take the stairs up from the lobby. Try the hot tub and the exercise room. If you like ribs just walk over to Babe's BBQ. It's delicious. A dozen excellent restaurants only a 4 minute walk away at "The River" complex. You don't even have to cross any major streets. Just a great location and ambiance. Highly recommended by a business traveller that spends nearly as much time on the road as at home.
April 16, 2013