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Rated 4.3 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Best hotel on this road trip WE have stayed at several Holiday Inn Express properties on our current road trip. As far as IHG hotels are concerned Rapid City was the best property we stayed at. June 13, 2014
Rated 5.0 out of 5.0 by Impressive Every part of our stay exceeded my expectations!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! June 13, 2014
Rated 5.0 out of 5.0 by Breakfast Everywhere I stay, breakfast is available early in the morning.....except for here. I am an early riser and always eat breakfast around 6 AM and leave shortly thereafter. Here, the breakfast did not open until 6:30. During the 5 minutes that I was there to get coffee and NO breakfast, 2 other people were there for breakfast. Each of us were complaining that we did not have time to wait until 6:30 for breakfast. I really did not appreciate the late start time. I know it's free, but it has become the new standard for hotels, therefore, to complete, you need to serve breakfast earlier. June 12, 2014
Rated 5.0 out of 5.0 by HI RC Great hotel very new very clean, Front desk staff was great at check in very helpful getting a room. June 11, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great breakfast. Our room was clean and comfortable. We didn't experience any noise in the hall during the night. The pool and spa were very nice. The breakfast had a wide variety of items and there was plenty of room to sit and enjoy it. June 10, 2014
Rated 5.0 out of 5.0 by enjoyable time and stay in the room we stayed, the couch was slashed and rug was stained. but those are probebly things that are common. just saying. over all it was very relaxing and enjoyable. loved the pool and hottub. wonderful breakfast also... June 6, 2014
Rated 4.0 out of 5.0 by Great, But No Pets We always stay at HIE locations when we travel. We stay at this property twice a year with our small dog and always have a good experience. This location recently reopened after an extensive remodel and it looks wonderful. Unfortunately, the owner has decided to no longer accept pets. We arrived on the last night pets were allowed, so we were able to enjoy the new amenities. The breakfast is pretty standard for HIE, with a great addition I've not seen at other HIE locations - GLUTEN FREE muffins & bagels - really thrilled to see this! We are very disappointed that we will no longer be able to enjoy this HIE and now have to find another Rapid City hotel that will accept our dog. We would love the owner to reconsider the no pet policy. Thank you. May 20, 2014
Rated 3.0 out of 5.0 by so-so basic hotel, pool seemed shallow like it was a kids only, fitness room wasn't much to be excited about. being a platinum elite member I was very disappointed to have not gotten a check in bag or 500 points, or a complimentary room upgrade. I will not be going back. May 19, 2014
Rated 5.0 out of 5.0 by Comfortable stay An older hotel that has been newly renovated. Room was clean and comfortable as was the rest of the hotel. May 19, 2014
Rated 5.0 out of 5.0 by Decent place, great value I stayed at this property for a night after arriving into town on one of the last flights of the night. I received an upgrade as a Plat member as well as a bottle of water and a snack for an amenity. The stay was quite enjoyable as the property appears to be recently refreshed. The bed was quite comfortable and everything was in great order. Breakfast was the standard Holiday Inn fare, which is sufficient but not inspiring. The only downside (if you can call it that) is that you're either facing Interstate 90 or another hotel across the street. There's nothing that can be done about it. Having said that, the soundproofing is very good as my room faced the I-90 side and I heard very little (if any) road traffic. I stayed at another IHG property close by after this one, but I would definitely consider and recommend using this one as a base if you're traveling around the area and visiting the parks. November 13, 2013
Rated 2.0 out of 5.0 by Surprise Upon Arriving!!! I had to travel 6 hours for a work conference that I had to be at all day Friday and Saturday. My husband rode along so when I wasn't at the conference we could site see a little bit, he could hang out by the pool, etc. To our surprise the pool was closed for renovating but never ONCE mentioned when we called to make our reservations for the weekend. Extremely disappointed, I understand you're doing a remodel but let your customers know that BEFORE they have to stay there. Also, it's my understanding this hotel is now closed for a couple of months for a complete remodel? The employee attitudes showed that as well. October 28, 2013
Rated 3.0 out of 5.0 by Not terrible Older Holiday Inn Express, they were updating the pool while we were there. Rooms was on the lower end of what I expect from a Holiday Inn Express ( I have over 50 stays this year at numerous locations) The breakfast was by far the worst I have experienced at any HIE October 15, 2013
Rated 3.0 out of 5.0 by Inbound by Blizzard We were stranded for about 40 hrs when the early October blizzard hit Rapid City and consequently did not have a typical stay. Electricity was out for most of the time, rooms were cold and dark, and folks were simply waiting out the storm, unable to leave the parking lot. Many suggested that this hotel have emergency equipment including flashlites and a small backup generator. Also, snow removal equipment was not available so made it impossible to budge. The staff, however, was very gracious, patient, and really tried to do their very best to help people. They put out breakfast food each morning (no hot food or coffee, obviously, but at least there was food) and even shared some with the neighboring hotel. Despite the considerable challenges they had in working much overtime and also being stranded, they were responsive, courteous and enjoyable to be around. Under different circumstances, our stay would probably have been very pleasant. October 8, 2013
Rated 4.0 out of 5.0 by Comfortable Bed To bad the stay was during a horrible snow storm, which we lost power the afternoon we arrived, and did not have service the 2 days we were there and still without power when we were finally able to leave on Sunday. We were only staying for 1 night, but had to stay an extra night due to the weather. Due to the circumstances, the staff was as helpful as can be during our stay, I was not impressed with my check in though as I felt the desk attendant was not all that friendly, and rather rude acting. We had what they could offer for breakfast, without power, and finally able to track thru the watery/snow to the convenient store to get some snacks later Saturday, which we left what was left for the desk help to have when we were able to get out Sunday. We have stayed here several times and always have enjoyed our stay. October 8, 2013
Rated 1.0 out of 5.0 by Disappointed. We had a room that should not went used until the bathroom sink was cleaned. It would not drain at all, and should have been reported and fixed before being used, I am a platinum member and have never been in a room like this in any other Express. October 5, 2013
Rated 4.0 out of 5.0 by Good Value Only complaint iare the small pillows that Holiday inns everywhere have adopted. Nice to have a choice of firm and soft but when your head keeps rolling off them it really is no benefit October 4, 2013
Rated 5.0 out of 5.0 by Wonderful staff and great beds Evette and her staff always make a person feel welcome. I love this hotel and it's people. I love their delicious breakfast. September 30, 2013
Rated 1.0 out of 5.0 by Very Disappointed It would be nice if the hotel staff took the time to read my profile requests. It states "Fragrance Free"! I am not opposed to having some sort of room deodorizer as long as it is not over used. What I find is that to many times the housekeeping staff sprays too much. A little goes a long way! Anyway what does clean smell like? NOTHING! September 30, 2013
Rated 5.0 out of 5.0 by Relaxing and great service We did not get to stay for breakfast since we needed to leave by 600 am . The room was exceptionally clean and easy to figure out a room temp that was comfortable for both my husband and I. I will always stay with Holiday Inn Express first from now on since this was by far a great spacious room and very clean and reasonable. Great experience! September 29, 2013
Rated 5.0 out of 5.0 by Great Location and Excellent Hotel Spent 1 week at the hotel, room was quite and heater and AC worked. Slept well and room was clean. Restaurants and mall very close by along with great gas station. Co2uldn't ask for a better centralized hotel with great breakfast. Only problem was the 2 hot tubes has way to much chlorine, no one could stay in very long with out coughing it was so strong. The pool was didn't have the same problem. September 27, 2013
Rated 1.0 out of 5.0 by bad The only good thing about this stay was the coffee. September 26, 2013
Rated 3.0 out of 5.0 by Cleaning the rooms. Almost every day of our 8 nights at this hotel when we would come back at 3:00 or 4:00 in the afternoon, the rooms would still not be cleaned. We were always told the housekeeping staff worked from 9 to 5, but we would still see them cleaning rooms at 6:30/7:00. Only one younger female at the front desk got 'snippy' about it, the rest tired to help as best they could, Holiday Inn needs to start paying a better wage to either get more housekeeping staff or to keep the ones they have. We were told the turnover is very high there. September 22, 2013
Rated 1.0 out of 5.0 by Prescription medication was stolen by staff During my 13 day stay the hotel staff stole my prescription pain meds that I use for my lower back pain. The moment I found out I contacted the front desk and the general manger about the theft. The staff choose to do nothing about the theft since it was leaving the hotel. Along with this major problem, of thieves on staff, they never had my room cleaned before 6pm. Also the breakfast area was to small and never enough food. I will never stay here again, nor recommend this place to any of my co-workers that we travel for 6 months of the year. September 17, 2013
Rated 3.0 out of 5.0 by Comfortable Leah very freindly at check in. Room clean. Breakfast area crowded and food not well stocked. Had to wait for items to be refilled.Hailey assisted me with reservation in Spokane WA. She was friendly and very professional. September 11, 2013
Rated 5.0 out of 5.0 by great place to stay We loved staying at your place. Good breakfast. Pool temp just right. Great location!!!!!!!!!!!! September 11, 2013
Rated 5.0 out of 5.0 by Vacation Hotel is in a great location with close proximity to the Black Hills and restaurants. September 8, 2013
Rated 5.0 out of 5.0 by Great Service and great room We will return the service was great everyone did there best to make us welcomed and comfortable. Rooms were very clean and well kept. September 8, 2013
Rated 4.0 out of 5.0 by Great stay except for the breakfast. The room was spacious and very comfortable, but if you want the breakfast, don't hold your breath. The items did not get stocked fast enough and sometimes not at all. There were biscuits, but no gravy one day and then another day there was gravy but no biscuits, etc. The attendants seemed to have an agenda that did not comply with customer service. September 6, 2013
Rated 4.0 out of 5.0 by Great choice.. We had a great stay and have stayed at this Holiday Inn Express before. We love the location....close to pretty much everything. The rooms are very clean and comfortable. We did not participate in the breakfast so can not speak to that, but overall comfort and location are very nice. September 5, 2013
Rated 3.0 out of 5.0 by Price The price is terrible. We walked into the front desk and paid way too much. We can go online and book for over $50 less. Going to the hotel and hoping not get total advantage of your wallet taken is a joke. September 5, 2013
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