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Rated 4.4 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Staff And Service My overall experience , "Excellent " This operation should be the standard that Holiday Inn Express should be measured by ! Everything about this place was positive . The bottom line , "This is a nice place to stay . November 20, 2013
Rated 5.0 out of 5.0 by Relaxed, Home felt. Check into this hotel with a warm welcome, all staff was friendly and helpful. Went to a flight class south of town and shuttle was nice enough to shuttle me to class and restaurants. A+ stay. Thank you! November 7, 2013
Rated 5.0 out of 5.0 by Great Room, Great Price Great quick business trip to Reno. Express had all to offer that I needed, Price was well matched. Breakfast was fully stocked for an early start. I will visit this location on my next trip and looking forward to another pleasant experience. November 5, 2013
Rated 4.0 out of 5.0 by Wifi The WIFI service at night was totally unacceptable, I couldn't stay connected to the service, it was great at 5 am. November 4, 2013
Rated 4.0 out of 5.0 by Nice Hotel The Holiday Inn Express at the Reno Airport is a very nice hotel for a business trip. The hotel is very close to the airport, interstate, and is only 10 minutes away from Downtown Reno and Sparks. This hotel is a good alternative to the casinos. October 31, 2013
Rated 5.0 out of 5.0 by comfortable stay Great place to stay for business and pleasure. Very friendly staff and great shuttle service. October 28, 2013
Rated 4.0 out of 5.0 by Nice rooms Booking the room could have been less complicated. Other then that the visit was nice. Didn't use the pool so don't really know how to rate it October 17, 2013
Rated 3.0 out of 5.0 by Not ok for what I paid The staff was nice, the hotel was clean, but the bed was not very comfortable and we heard water running like a waterfall each time someone above us took a shower. The breakfast was not very good at all, so for the money I paid, I would not recommend this hotel. October 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed at a reasonable price Although it was a little difficult to find this location the stay was great and provided an overall comfortable experience. I would recommend this motel to anyone. September 28, 2013
Rated 5.0 out of 5.0 by Accommodates early travelers We had to be at the airport at 5 a.m. so they offered the night before to fix us a "to go" breakfast bag with a variety of items to choose from. This was a nice touch for the start of a long travel day. September 27, 2013
Rated 3.0 out of 5.0 by Unusual Response (At Least To Me) This was just an overnight stop during or vacation. I elected to use a Rewards Point night. At the time of check in I asked for an upgrade as is my habit being a longtime Platinum Rewards member. I was informed they didn't upgrade on Rewards nights. Strange reaction as it has happened before., many times with out asking. I had also asked for a top floor room away from the adjacent interstate. Did get a top floor front room on the freeway side, hotel is sort of at an angle to the interstate. Their response was they were very busy because of some races or something. I made that reservation a couple of weeks prior to arrival so I don't think it would have been to difficult to switch sides of the hotel. My overall impression was that they really didn't care about my one night Rewards Night stopover. Hotel is located in an industrial area and the nearest restaurant was 3-4 miles away. I guess that would be OK for a business traveler doing business in the area but not too convenient for us. Hotel is new, clean, large and attractive. September 27, 2013
Rated 4.0 out of 5.0 by Quiet/Great beds I always stay at H.I. because their beds are awesome wherever you are. I love the breakfast idea. The Canadian Bacon, scrambled eggs, cantelope and watermelon weren't ripe and Passion Fruit juice was watered down. Everything else was clean and tasty. September 26, 2013
Rated 5.0 out of 5.0 by Best HX ever Great leader, great staff, great location. Will return for business soon. September 23, 2013
Rated 5.0 out of 5.0 by Great Service I was very impressed by the staff and assistance received. I had a handicapped accessible room and the only thing different I would choose is to be closer to the lobby as that is where the ice is located and check out is easier. I would suggest you bring your own lunch or dinner. I had very burnt chicken from a source connected but not owned by the hotel. September 14, 2013
Rated 5.0 out of 5.0 by Wonderful Stay We found Reno Airport Holiday Inn Express to be "A-Number One". The staff was kind and helpful. The facility was spotless. The breakfast was excellent and well-organized. Our room was comfortable and quiet. We rested well. We saw that the Veteran's Administration had chosen this site for Veteran Outreach. That is a good sign. Congratulations to the Staff of Reno Air Airport Holiday Inn Express, AND to Holiday Inn. September 11, 2013
Rated 5.0 out of 5.0 by Prefect location Staff was very friendly, very clean room, prefect location, dog friendly, and the breakfast was very good with very concerned staff. September 10, 2013
Rated 3.0 out of 5.0 by Great staff, but... why can't anyone purchase king size pillows for a king size bed?? room air conditioner did not work properly, bug in bathroom (not sure what kind, just squished it) very loud not enough sound proofing and if you are older and need sleep.. do not ask for a ground floor room. Staff were great, friendly and remembered names- 4 stars! September 4, 2013
Rated 5.0 out of 5.0 by Comfortable, with good service. The hotel was clean and comfortable. The breakfast was varied and suited our needs. The staff was friendly and helpful as this was our first stay in Reno. The shuttle bus to the various locations we wanted to see was very assessible. We did not rent a vehicle while we were there so the shuttle was great. Very short waits for the us and they dropped us off where we requested and picked us up when we called for picked up. Overall a very enjoyable stay. September 3, 2013
Rated 4.0 out of 5.0 by HBO access I couldn't get HBO on the TV. The access code did not work. August 30, 2013
Rated 5.0 out of 5.0 by Comfortable, Convenient, and Commodious This is where we like to stay when we transit Reno. (We do not visit for the entertainment or gambling.) Fine accommodations, an especially courtesy and congenial staff, and first rate management. Cannot say enough good things about this property. Our most recent stay was 8/21/13. We had a small glitch in our reservation -- entirely our fault -- but it was handled efficiently, courteously, and personally by the General Manager who said that his guests' were his primary concern -- and he showed it with a phone call to us that sorted out our problem. Bravo for excellent management. Will definitely stay here again. August 25, 2013
Rated 5.0 out of 5.0 by Great place to be after a long travel Close to the airport, yet very quiet. Our room was great and the kids loved the pool and especially the breakfast options. Probably the best breakfast I have seen for a complimentary breakfast. August 23, 2013
Rated 5.0 out of 5.0 by Great staff and service All of the staff were friendly, courteous and helpful. The room was clean and comfortable. Great value. Shuttle drivers and service were very helpful and friendly. August 21, 2013
Rated 5.0 out of 5.0 by Great Place to Stay, Very Professional Stass I wanted to thank the person who recommend us to stay at this hotel. We were really pleased that we were able to get a room last minute. They had 1 suit left which is just what we need traveling with a lot of young kids. when our advance reservation from price line that ended up not going through (though they didn't let me know until I called the day we were suppose to check in to see why I didn't get my e-mail itinerary) any way it work out to our favor. I think we were able to have a better stay. The staff is VERY friendly and helpful. We got in late after a long drive They gave my kids each a drink and they have the complementary cookie as well. The room and whole hotel is very clean. The breakfast is the usual though they did have a fun automatic pancake maker that the kid really liked. The pool was a like too, the kids still swam and had a great time. August 20, 2013
Rated 5.0 out of 5.0 by Friendly staff, attentive to requests, quiet rooms Easy to find, central location for visiting Reno and Sparks, clean facility, and ample parking. Will stay again here when in the area. August 20, 2013
Rated 5.0 out of 5.0 by Great all around! We were very pleased with our entire experience at this hotel. Great location ...quiet...comfortable room & beds... pleasant & helpful staff... I would stay here again any time I am in Reno! August 18, 2013
Rated 5.0 out of 5.0 by Great Stay We spent 4 hights for Hot August Nights and had a great stay. The room was nice size and very clean. The whole property was well maintained. We especially like the secure parking area. The breakfast had many items to choose from and a changing varity each day. The food attendant was very friendly and did a great job of keeping the items restocked. She is a great asset at this property. We like the central location and will stay here again. August 17, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff and comfortable room. After dealing with hip surgery the wife and I needed a night out to get away from the family, it was what the doctor ordered. The staff was very helpful with my special needs. The room was clean and comfortable. The step in shower was wonderful. Couldn't have asked for better. August 16, 2013
Rated 5.0 out of 5.0 by Quiet and Relaxing The staff was very helpful with any request I had. The shuttle was excellent and got me where I needed to go within the 3 mile radius and drivers were very polite. The room was clean and I used the refrigerator and microwave daily. I would definitely stay here again, it was close to the airport. Noise from the airport could not be heard nor could I hear any traffic noise from the freeway in my room. August 16, 2013
Rated 5.0 out of 5.0 by “Highly recommend staying here!” We stayed here one night while a hot august nights was in town. The hotel is nice and kept very clean. The front desk staff was helpful however they do not have roll away beds. The breakfast in the morning is awesome. Overall a good hotel and would stay here again. August 15, 2013
Rated 1.0 out of 5.0 by Ruined our vacation!!! I had called this Hotel directly to book the room. We have stayed there since it was new for the "Hot August Nights" car show. 5 years in a row. when I booked the room I had mentioned a mistake that had happened the year before and the year before that. the two prior years we had been given a room facing the freeway on the 3rd floor. a room that was not very quiet. I had asked that I not be given this room again. While the attendant stated there where no guarantees she would note my concern in the reservation and assured me everything would be OK. 523 miles we drove from Palmdale Ca. Upon checking in I noticed we where on the 3rd floor again. I asked if this room was on the freeway side. The desk clerk said "yes it was" I asked if there where any comments on my reservation where upon she said "no" I told her my story and she seemed very unconcerned and told us that was the only room available. We stayed that night and not only was the traffic loud so was the refrigerator making all kinds of strange noises "ALL NIGHT LONG" My wife can sleep thru anything and even she could not sleep that night. In the morning tired, I talked with the manager. Nice guy but not sympathetic to our problem and not willing to fix it. We left and could not find another room and had to leave Reno after only one day there. Don't think I will ever stay in a Holiday Inn express again and for sure not in Reno. I think there must be new management that doesn't care about their guest. the two prior years we had no problem getting another room though we did spend one night in the " FREEWAY SUITE" two years ago then was transferred to a very nice room. Also the rooms seemed better maintained back then. Hopefully enough people will complain and upper management will fix the problem. Too bad it will take more people having a unpleasant stay to fix it. August 15, 2013
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