Rated 5.0 out of 5.0 by Holiday2 Great Staff
This hotel employes a wonderful staff friendly and outgoing.Very clean property.
The shuttle service was very handy.
One of the best Holiday Inn Expresses we have ever stayed at.
March 15, 2013
Rated 5.0 out of 5.0 by Boru Review of Holiday Inn Express in Reno
I would like to comment on the staff. That includes the desk personel, cleaning personnel, and cooking personel. Everyone, and I mean every one was professional, friendly, and very helpful. My wife was in St. Mary's Hospital for spine surgery. We had reserved two nights at the HIE initially. We were told she would be going home the third day. I got up and checked out on the second day and went to the hospital. Lo and behold we were told my wife had to stay another night. I drove back to the HIE and told them my story, the clerk immediately gave me the same room and was checked in, in a matter of a few minutes.
In particular, I would also like to commend the late shift (11:00 PM to &7:00 AM) desk clerk. His name was Rento. One of the nights I woke up at 3:45 and couldn't go back to sleep with worrying about my wife. I went down to the lobby to get a cup of coffee. The coffee dispensers were back in the kitchen for cleaning. I told Rento about my wife and then I walked aside for about ten minutes and when I returned Rento had went and got me a fresh new dispenser of coffee. I really appreciate his act of kindness.
I have never had a bad experience at any Holiday Inn Express and that is why I am a Priority Club member. My sincere thanks to the entire staff at he HEI Reno.
February 27, 2013
Rated 5.0 out of 5.0 by HIXfan FrequentVisitor
The skinny kid made manager!! Way to go Cesar! The property always is efficiently run.
February 18, 2013
Rated 5.0 out of 5.0 by mavchick Great place to stay
I travel quite a bit for work and I really enjoy staying here. I always have the best stay. Great breakfast, comfortable beds and great staff.
February 9, 2013
Rated 5.0 out of 5.0 by Tim12345 Cant miss for Business
As usual, Holiday Inn Express never misses or dissapoints. Great, clean, and good service.
February 4, 2013
Rated 1.0 out of 5.0 by RHhhh Out of 192 nights a year in a hotel, this was the worst!
I stay 192 nights a year in a hotel and this was the worst! They put a Priority Club elite member in a room near enough to the elevator that I almost checked out of the room at 2am just to get away from the noise!
February 1, 2013
Rated 4.0 out of 5.0 by Boz1 great service close to casinos
The staff was great and breakfast was good. Allowing pets is a truly excellent thing, since we had the kitty along. Hotel was close to Toyota dealer, just happens it was due for an oil change, and close to the Peppermill Casino which has a very good buffet. Thank you Holiday Inn Express, Reno.
January 15, 2013
Rated 5.0 out of 5.0 by MMTT Fantastic Hotel to Stay at Before You get to Your Ski Holiday
Stayed here 1 night before going on a ski holiday. Got in late from airport and free shuttle still came to pick us up (works till 10pm). Booked a suite room at a very reasonable rate and it was well worth the price. Shower fantastic, room decor and cleanliness impeccable. Pool was also fun and heated. All staff were lovely and helpful. Great business centre if needed. Only sad thing was that the pancake machine wasn't working so 8 yr old a bit disappointed.
January 14, 2013
Rated 5.0 out of 5.0 by mommaperry Especially at Christmastime
Stayed here over Christmas. Staff was outstanding. We give our highest ratings to the woman who came in on Christmas morning to fix our breakfast. We will stay here again for sure!
January 4, 2013
Rated 5.0 out of 5.0 by Pete1964 Great Overall Experience
The whole facility at Reno is an above average facility with a staff from Cesar, Zamora and Cori and Jose and all the others -they want to do everything to please you and make your stay a momentous one from day one to the day you depart! i have stayed there many times! I will stay there again if the opprotunity arises!
December 29, 2012
Rated 5.0 out of 5.0
by KCL49 Nice property and great location!
This was out first time staying anywhere in the area. I have always been happy with the Holiday Inn hotels so I booked this property without much research. We were extremely happy with the room, staff and location. We even utilized the washer/dryer as we got soaked at the football game and soccer game the following day.
There is a great, unique restaurant/brewery located adjacent to the parking lot. It was recommended by the staff and it did not disappoint!
November 21, 2012
Rated 2.0 out of 5.0 by Knights Disappointed
As a regular HIE guest up to this time, I was disappointed at HIE Reno Airport experience.
1) DOGS !! Why do you allow dogs ( other than service dogs ) in the facility ? We got in to the elevator as a guy got out leading a dog. The elevator reeked of dog smell. While at breakfast another person was "walking" a dog up and down the hallway. I don't want to stay in a room that has been used as a dog kennel.
2) No attendant at breakfast. She was in the stockroom unpacking boxes. Door was open to the stock room which was a mess ! The coffee pots were empty, only one biscuit and some dried out gravy left in the pans, garbage can overflowing. Worst conditions I've ever seen in a HIE facility.
I complained to the Desk person. He was VERY courteous and understanding but said he couldn't do anything about it. Never offered us the opportunity to speak to the manager. I sincerely hope these conditions are only specific to the HIE Reno Airport
October 21, 2012
Rated 5.0 out of 5.0 by Travel210 Nice location and comfort
Very comfortable room - friendly staff. Good choices on breakfast bar and warm cookies at night were a bonus!
October 17, 2012
Rated 5.0 out of 5.0 by ShastaSD Great pet friendly value in Reno Area
After staying in an abominable motel for a dog show in Carson City last year, the HIE was a delightful change!
Throughout the weekend, every member of the front desk staff was friendly and professional, and happy to accommodate special requests. While I do not eat meat, the breakfast bar had several choices for a vegetarian and the seating space was clean, ample and well decorated. The pool, while we did not end up going in, as with the hot tub, sparkling clean.
Very dog friendly in and welcoming of pets with a reasonable fee. The one negative is that there really is not a lot of walking space around the immediate area, although plenty is available within a 1/2 mile.
Highly recommended for the overall value.
October 5, 2012