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Rated 4.4 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Great Service and a reliable value Let me get the negative right out of the way-- internet connection stability, especially wireless, was extremely spotty. When you're connected, speed is good, but expect the connection to drop frequently. That said, the Holiday Inn Express and Suites, Reno Airport provides excellent service, value and comfort for the money you pay. Despite being away from downtown, the hotel provides free shuttle service to and from the airport as well as other destinations in the area, including downtown, and runs until approximately 10 pm. Free cookies in the lobby from 4 pm to approximately 7 pm, and free breakfast in the lobby from 6 am to 9 am. Rooms are relatively clean and updated, with linens, sheets and amenities. The rooms are comfortable, each with an individual air conditioning unit, and there's a desk and television. My room also came with a microwave and refrigerator. The highlight of the place is the service. All staff were kind and friendly, accommodating, and did their best to provide what I needed immediately. Certainly worth the money if you want to stay in Reno, but don't want to be trapped in the middle of a gigantic hotel or grimy casino. July 1, 2014
Rated 5.0 out of 5.0 by WELCOME OVERSLEPT What a welcoming staff, what comfortable rooms, what nice amenities, what great value, what a nice breakfast, and, did I mention the bed was so comfortable I overslept. It was wonderful! Easy to get to, plenty of parking. Stay here. June 29, 2014
Rated 5.0 out of 5.0 We Keep Returning We stay at the Holiday Inn Express in Reno when flying. Each and every time, the stay has been restful. The people who drive the shuttle are helpful and courteous. In fact, we're staying next month for our flight to Massachusetts. June 23, 2014
Rated 4.0 out of 5.0 by Quiet and relaxing I was driving through Reno on my way to Relatives in California and just needed to rest for a few hours before driving on. It was quiet and restful night even with a freeway and the airport nearby. I would stay at this location again if/when I drive through there. June 21, 2014
Rated 5.0 out of 5.0 by Check out time prolonged My stay in the hotel was a wonderful experience. They drove me with the hotel shuttle to downtown and to my conference hotel when I asked them (beside to the airport where they picked me also up). My room was on the highway side, so I heard the traffic, but it did not disturb me too much. As my flight back was in the afternoon they allowed me to stay in my room till 2 pm (regular check out time is 11 am), when I had to leave to the airport. Thanks a lot for that! June 20, 2014
Rated 5.0 out of 5.0 by Great staff comfortable room Staff very helpful. Added feature...ride to downtown and back. June 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. The staff was friendly and considerate. Location is convent to work and leisure locations in Reno. June 18, 2014
Rated 1.0 out of 5.0 by Staff Front desk staff and shuttle driver had extremely poor customer service skills bordering on being snobbish. June 12, 2014
Rated 5.0 out of 5.0 by Very good value hotel Only issue, as with any hotel, very loud and annoying people in above floor had no consideration for the other guests with the kids and adults stomping and jumping around. Thought there were 4 elephants in the room above. Get the top floor when available if you want a quieter hotel experience. Families with little kids should not be allowed on the upper floors for this reason. June 12, 2014
Rated 5.0 out of 5.0 by Vacation Everything was fine except I never received a confirmation June 11, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice Hotel, consistent quality stay each and every visit. I would like to see a better breakfast variety. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and quieter than expected Stayed at the HIE near the Reno Airport for 3 nights. With the hotel next to the US 385 (convenient location BTW), I figured I'd hear vehicle noise all night long. Not so -- quieter than I expected. This HIE is newer (built maybe 2 years ago?) and was clean and well-maintained. Check in was quick. Breakfast was typical for HIE, though I like the ham option (instead of bacon or sausage) that was present a couple of the mornings. Warm cookies in the afternoon. I will stay there again when on business in Reno. June 9, 2014
Rated 5.0 out of 5.0 by Great place to stay This hotel was very clean and the staff was great. Would stay there again and recommend to anyone traveling to Reno to stay there. June 8, 2014
Rated 5.0 out of 5.0 by Reno Holiday Inn Express excellent comfort, and staff. Very clean hotel and room. Will definitely return. June 5, 2014
Rated 5.0 out of 5.0 by Excellent Choice I stay in Holiday Inn Express or IHG facilities quite often for my business trips. This was one of the nicest hotels that I have stayed in out of all stays. Very clean and quite!! Thanks for a great stay for my wife and I. June 3, 2014
Rated 5.0 out of 5.0 by shuttle service we were surprised to find shuttle service to casino. We were tired and really did not want to drive. We were so pleased to discover that we did not have to. The driver was very responsive and courteous. Great, great bonus to an otherwise wonderful stay!!!! Thank you, thank you June 2, 2014
Rated 5.0 out of 5.0 by Always Dependable This hotel is quiet and dependable. We know it will always be clean, good rooms, excellent service, and well located. It is our first choice for Reno. May 30, 2014
Rated 5.0 out of 5.0 by Traveler This is a Great Hotel. Staff and Manager were Fantastic. Thanks May 29, 2014
Rated 5.0 out of 5.0 by IHG Rewards member I was not recognized as an IHG Rewards member. The hotel is very nice, comfortable. The front staff needs to work on their people skills. May 8, 2014
Rated 4.0 out of 5.0 by Comfortable stay , good nights sleep Clean grounds in and out. Comfortable room, Location is good, close to airport, and places to go eat as well. April 29, 2014
Rated 3.0 out of 5.0 by 2 queen beds are 2 doubles We booked a room saying it had 2 queens. They were really only 2 doubles. Checked with the hotel staff and their computer showed our room as 2 queens. They also were not willing to put a roll away bed in the room for us. That made it hard to sleep our family of 4. April 21, 2014
Rated 5.0 out of 5.0 by GREAT STAY ALONG WITH GREAT STAFF Nice newer hotel, quiet and clean!! What more can you ask for?? Will be back! April 13, 2014
Rated 4.0 out of 5.0 by Lighting Even with the new style lighting it is too dark especially in the bathrooms. April 4, 2014
Rated 5.0 out of 5.0 by Great Location Great Central location and business hotel for traveling. Stay there at least once a month and never disappointed. March 9, 2014
Rated 5.0 out of 5.0 by Comfortable Great stay, great shuttle service, and very comfortable with the hotel. February 26, 2014
Rated 4.0 out of 5.0 by ROCK HARD BED!!!...AND NASCAR TRAFFIC Ok just the facts...NICE new property, housekeeping staff excellent job!...lack luster evening front desk staff, not as caring as I would have expected when having a problem with the TV...the day shift front desk personnel good! NO in room movies? (bummer) a good revenue generator IMHO especially given the limited regular TV programming ...the freeway facing rooms either need triple pane glass OR no windows!...it's like a NASCAR race...although we didn't partake in the breakfasts, the items looked good...the Jacuzzi tube is SMALL in the suite...not enough room for two people comfortably. Maybe foregoing the extra wasted space of TWO steps INTO the tub for a larger tub?...BUT what do I know?...AND LAST THE BED...ok it was HARD!...I mean my kidneys hurt in the AM HARD... was even to firm for my WIFE!...and the mattress on one side was like slumping towards the edge? Like I would find myself siding towards the edge, slumping ...I mean for a KING size bed in a Jacuzzi "suite", the bed either needs a fluffy pillow top OR better yet, a NICER bed... THOSE were the facts...given the fact it's not exactly the Waldorf Astoria in amenities OR PRICE...all in all a nice little get away in Reno...just some fine tweaking here and there and I am sure 5 stars are in their future...WE WILL STAY THERE AGAIN btw (ROOM NOT FACING HWY 395!)... February 22, 2014
Rated 4.0 out of 5.0 by Nice new property It's a bit hard to get to this location, but once you do, you will find that it's a new, well cared for hotel. The front desk staff seemed a bit cranky when I arrived, but it could have been worse. The room itself, on the first floor had very high ceilings and was quite large. Although I do prefer to be on the top floor, this room was nice and quiet. I would stay here again January 12, 2014
Rated 5.0 out of 5.0 by What a delightful surprise! Clean, fresh, comfortable! And the staff was attentive, helpful and professional. We were impressed and convinced we that this inn was the best place we stayed during our nine-day, eight-night drive from New England to California. From check-in to check-out we found the front desk remarkably reliable - we asked for directions and received precise and easy directions (we got there effortlessly); at breakfast we seemed on the verge of running out of hot water for tea and - Voila! - the staff person seemingly read our minds and swooped in with fresh, piping hot water. The room was clean, well-appointed, and quite comfortable. Each of the queen beds was the best of all the beds we'd enjoyed and endured during our entire cross-country trip. One does not expect a Holiday Inn to be run with the professionalism of a five-star hotel in Manhattan. Maybe those New York hotels could lean a lesson or two from the Reno Holiday Inn. And to their staff, especially Cesar, Susana and Pamela - our thanks! December 28, 2013
Rated 3.0 out of 5.0 by sorry internet speed poor, breakfast quality low, bed was hard; expected better for the price, room was clean and heater worked. Highway traffic noise annoying December 26, 2013
Rated 4.0 out of 5.0 by My Reno Trip Great Location, clean property. My only knock would be their TV operation & selections. It has a lot of blank channels; is set up as an IP type operation but not all active. Difficult to navigate. Channel guide bedside doesn't match what you see on the screen. Would like to see more sports channels such as NBC Sports Network, NHL, MLB, NFL networks (HD!) The third visit to this property with this same issue. December 16, 2013
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