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Rated 4.6 out of 5 by 298 reviewers.
Rated 5.0 out of 5.0 by Great Hotel! The hotel has great and very friendly staff who make us feel very welcome during one week stay at Vancouver! We were provided a room at the top floor which was very quiet making for a easy sleep! Great value with free breakfast and parking our stay! Totally recommend! May 8, 2014
Rated 5.0 out of 5.0 by nice hotel to stay at when visiting vancouver with a car Downtown vancouver is expensive to stay in a hotel. This Holiday Inn Express isn't too far (depending on traffic), and is in a great location if you have kids. The pool is nice and warm, there are lots of fun places (water park, skate rink, movie theatre, restaurants) right there. Breakfast was good, and staff were great. If you have a car and flexibility to drive to locations - it's a nice option. May 7, 2014
Rated 4.0 out of 5.0 by Great staff, nice hotel, good location Very nice friendly staff, with a clean newer hotel. The location was good, a few decent places to eat within walking distance more just a short drive away. Breakfast was typical for a Holiday Inn Express, although when the hotel is full the breakfast area is a bit small. The rooms are clean and roomy but the bed is a bit hard for American standards, typical for Europe and Asian standards. Room comfort and sleep quality would have been higher if the mattress was a little softer. May 5, 2014
Rated 5.0 out of 5.0 by Pleasant staff and comfy bed. We choose this hotel initially for location to family, and look forward to returning next visit. Rooms are spacious and comfortable. Staff is pleasant and helpful. April 28, 2014
Rated 5.0 out of 5.0 by Great facility, awesome beds We played in a hockey tournament right across the way, and it was absolutely perfect. We live in the Lower Mainland so it was like a mini holiday and we didn't even have to travel very far. The staff was very polite and friendly, the room was comfortable and all around it was a very enjoyable time. I even had a chance to utilize the facilities, the pool and the exercise room we're great. I've spoken highly about our stay and I will continue to speak about our trip. Having the breakfast included in the cost was good value for our money. Thanks again for a great job. We'll see ya next year April 16, 2014
Rated 5.0 out of 5.0 by Great Hotel Great Hotel, convenient location. Next door to Silver City and Hockey Arena! Staff very accommodating. Rooms with nice high ceilings, beds comfortable (great sleep). Like the rooms facing the side road - windows opened and nice grassy space/trees outside my window. Definitely will stay here again when in Richmond. April 14, 2014
Rated 4.0 out of 5.0 by Great staff. Had a lot of work to do and the staff were very helpful getting the business centre to work for me. Everyone was sincere, cheer full and help full. Great brew pub around the corner too. March 29, 2014
Rated 5.0 out of 5.0 by Great Business and Vacation stay Excellent service from all of the friendly and helpful staff and a great location with all of the family entertainment and restaurant opportunities within easy walking distance. Received a Platinum upgrade and the suite was perfect for our needs. Would definitely book there agan March 27, 2014
Rated 5.0 out of 5.0 by great place You would never know there is construction, growth of the hotel, going on right now. Staff is very friendly and helpful. My most recent stay there was a Hockey tournament going on next door and the hotel was booked solid with families. Great place to stay never even noticed the kids except at the free breakfast. This holiday inn has great rooms, free breakfast, hot tub and pool, close to everything. Highly recommend. March 25, 2014
Rated 5.0 out of 5.0 by Good location and businesses nearby Newer, good hotel, adding on to it. Right beside two hockey rinks with a restaurant. As others listed, movie theaters, indoor swimming, indoor trampoline. Smaller pool. Exercise room beside it. Good lobby, breakfast area. Stayed several times on business. March 16, 2014
Rated 5.0 out of 5.0 by great comfort value and staff My hotel for stays in vancouver! I spend much time traveling and this hotel offers me location and service that makes feel at home. I won't stay anywhere else in the Richmond area. March 15, 2014
Rated 5.0 out of 5.0 by Another awesome stay Another awesome stay. Juvie in the breakfast room made me an awesome breakfast after hours with the leftovers. Sam at the front desk even made sure that I got my room early in the morning well before the scheduled check-in time. The pool and the exercise room were right up to snuff as always. March 8, 2014
Rated 5.0 out of 5.0 by Worth the price Comfortable bed, clean room with everything we needed. The staff was friendly and the breakfast had a little of everything. Would definitely stay here again. February 26, 2014
Rated 5.0 out of 5.0 by Awesome staff On my last time staying in the hotel my wheelchair ran out of power at the bottom of the driveway and Brandon the night auditor came and pushed me up the driveway to be able to get into the hotel. Awesome customer service. February 22, 2014
Rated 4.0 out of 5.0 by A good place to stay The front desk was very helpful and friendly. The pool and jacuzzi facility was excellent. The hotel's location is excellent being that it is next to a hockey rink, movie theater, bowling alley, and other family places. Good breakfast (though need a bigger dining area). Some cons: you get this at any hotel but guests above you stomping around late in the evening. Slow-draining bathtub. February 12, 2014
Rated 5.0 out of 5.0 by Great Hotel & Staff = Repeat customer I've stayed at this property numerous times over the past four years. The property is modern, clean and well maintained. The staff is helpful and polite. Love the airport shuttle and the ability to park your vehicle 'longer term' on the property while you're away on holiday. February 1, 2014
Rated 5.0 out of 5.0 by My home away from home Another great stay as expected at the Holiday Inn express riverport The staff make sure that you were treated as you would be in your own home. I come down to Vancouver quite regularly for medical appointments and, even though there are hotels closer to my appointments, I always stay at the holiday inn express riverport hotel because of the way I get treated. January 18, 2014
Rated 5.0 out of 5.0 by Good size room for 5 people We only stayed 1 night at this hotel en route to Whistler. I was impressed with everything - the free airport shuttle, the ease of checking in, the size of the rooms and the beds, the cleanliness and comfort, and a good, generous free breakfast buffet (continental with 2 hot options). As an airport stopover hotel, I would certainly stay there again. It was also very close to a small mall with some cafes and restaurants (we used the Subway as we had had a long journey, about 15 hours, and were keen for a quick meal before bed), also a skating rink and some other amenities. We were 2 adults and 3 teenagers, and there was plenty of room for us all in comfort. January 13, 2014
Rated 5.0 out of 5.0 by Reception Very attentive at the front desk on arrival and was welcomed back. Giving us the same room we had a few weeks prior to this stay made it feel like we had gone back home. January 2, 2014
Rated 5.0 out of 5.0 by great hotel This was one of the best Holiday Inn express hotels I have stayed in. Great friendly staff and service. December 28, 2013
Rated 5.0 out of 5.0 by Excellent Service Always a pleasure staying at this location. Staff are always friendly and helpful. December 26, 2013
Rated 5.0 out of 5.0 by Excellent! Couldn't have asked for better in all respects. An excellent location for a short getaway too. December 17, 2013
Rated 5.0 out of 5.0 by One of the better properties This hotel is one of your better properties in the lower mainland. I am looking forward to seeing the expansion and what it has to offer. December 13, 2013
Rated 5.0 out of 5.0 by Central location to airport We used this hotel as a stop over before getting on the plane, the rooms were great, staff were excellent, and the shuttle was very convenient. Definitely recommend it. December 10, 2013
Rated 5.0 out of 5.0 by Excellent as always Great stay as always and excellent value. Will return when in the area as I always do. December 7, 2013
Rated 5.0 out of 5.0 Awesome room, awesome everything Very impressed with this hotel. With the exception of the IHG issue, nothing was said so we still don't know, everything was perfect. December 4, 2013
Rated 5.0 out of 5.0 by SeaFair tournament Great stay, amazed on how well the hotel was run during all the hockey teams coming and going during the weekend. Very accommodating to each and every team staying throughout the weekend. November 16, 2013
Rated 5.0 out of 5.0 by Good Experience We stayed for two nights as our grandson was in a hockey tournament in the Ice Complex next door. We found the rooms were well presented, the mattress was very comfortable . The only noise was from the fan on the room heater. That's to be expected if rooms are individually heated. The staff and service was very cordial. We were allowed to have a late checkout. The continental breakfast was very good. Eggs, pancakes, sausage, potatoes, and of course a variety of other breakfast food including bagel, sticky buns, coffee, juice and cold cereal. The site is particularly good for those who have a tournament in the Ice Complex. It's no more than a 100 steps to the arena. Around a very good experience. November 16, 2013
Rated 5.0 out of 5.0 by Great Stay First time staying at this hotel and it was again a great stay just like any other holiday inns. Friendly staff and service. They know how to treat their platinum members! Nice free gift (water and chocolate) and free upgrade to a nicer room. Room was clean, comfy bed, breakfast was ok, nothing special. Recommended. I would definitely stay here again. November 4, 2013
Rated 5.0 out of 5.0 by very friendly and helpful staff Upon checking out, we found out that our key fob could not open our car door. Since our insurance covers roadside assistance, I tried calling but my cellphone could not connect to them, tried several numbers and received the same results. I went to the front desk and started explaining that I think I left lights running and drained car battery; Emily immediately called other staff to see if they can help jump start our car. I told her that we will have to get a lock out service first and I was not able to complete the call to our insurance company. She asked for the number and called them for us on desk phone and was able to connect. She was patient while I spoke to our insurance agent in the states and the agent called a local towing company to help us. We were able to continue our journey after a tow truck showed up in about half hour. We are grateful for the assistance we received from Emily and other staff, and very impressed with her helpful attitude and quick action. October 31, 2013
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