Rated 4.2 out of 5 by 52
Rated 5.0 out of 5.0 by White naval 6 Quick stop
Very polite and knowledgeable staff. Front desk was welcoming and breakfast host was very amicable.
July 9, 2014
Rated 2.0 out of 5.0 by Danni63 Very disapointed
We were in Ringgold this past weekend for a family gathering and ended up needing a hotel for the night. We justified the expense with the thought that the prices couldn't possibly be high... "It's not Atlanta, after all" we said to ourselves.
As we were pulling into the drive of the first hotel we found, we saw the Holiday Inn Express sitting just behind it. We've had some bad experiences with the other hotel (nasty beds, floors, and bathrooms), and knew that Holiday Inn Express is supposed to be a nice hotel. For the price we paid for the room, though, it may as well have been Atlanta, and it should have been much nicer!
My husband went in to book the room while our daughter & I sat in the car. Had I known how much we were being charged before hand, we would have gone back to the competitor. When he came back to the car, he told us to get the bags & go through the front of the hotel to access the room, because he had to park in back (that was closest to the room AND where the only empty spaces were, anyway). I walked in and was obviously lost in my search for an elevator or stairs (our room was on the 2nd floor). As I was about to walk past the front desk, the lady clerk offered help... she pointed in the opposite direction, toward the pool and said something we couldn't understand (in a heavy foreign accent) about "access." So we walked toward the pool, but there wasn't an elevator nor stairs, and the only door led outside. We walked all the way around the OUTSIDE of the hotel to find a door that let us in. Fortunately, our room key opened that door, and we found a door to the stairwell just inside. We went upstairs and found our room. When we left the next morning, we took those same stairs down, walked down the hall to the front desk, and never saw an elevator. But as we were leaving, on the far side of the "dining area" I could barely see an alcove, which might be where the elevator lobby is hidden. It's nowhere near the pool.
For the high price, I certainly don't expect to see corroded bathroom fixtures in he sink (never saw the shower, more on that below). And while washing my face at this sink before bed, I bonked my head on that fixture's handle. Not a very user-friendly choice on your designer's or management's part.
During the night, I didn't sleep well... The pillows, although marked as "firm," weren't. I swear they sat 18 inches high, until I put my head on them. Then they smashed down to about 4 inches, curving around my face to make me feel like I was suffocating. When I tried to smush them up so that my head could lay at the corner (so as to keep the pillow from smothering me), the zipper scratched my face. Zippers on a pillow? REALLY?!?
Then we overslept because the alarm on the alarm clock... let's just say it wasn't an "alarm." It sounded like the constant soft buzz that you hear from many electronic devices, but definitely NOT an alarm - nor buzz - that would wake anyone. Thus, we awoke too late for a shower before visiting family for breakfast. (Thus, why I never saw the shower.)
When I saw the bill, I was shocked at the price... and the fact that our last name was misspelled. People in Ringgold should already be very familiar with the name of Hixson.
Just very disappointed with this hotel. I expect better from a Holiday Inn Express. MUCH better.
July 8, 2014
Rated 5.0 out of 5.0 by wymama Clean., comfortable, and exceptional service
This was our first stay at a Holiday Inn Express and were impressed with the facilities and staff. The accommodations were clean and comfortable, and the staff were friendly and helpful. The breakfast hostess, Sandy, made sure that everyone was made to feel welcome and kept the breakfast bar fresh and immaculate. She was a jewel!.
July 8, 2014
Rated 5.0 out of 5.0 by Dennis57 Vacation
Very clean room, staff very nice, good breakfast one of the nicest on this trip
June 26, 2014
Rated 4.0 out of 5.0 by meandmyshadow Screwed up reservation
Arrived and found that instead of 2 nonsmoking rooms close together, they had ignored this request and had one nonsmoking and one smoking, on different floors. It was all correct in the reservation confirmation and the desk clerk was rude and acted like it was my fault that she was an idiot and after changing to 2 nonsmoking rooms, still had them on separate floors. Someone who appeared to be a manager happened to be there and told her which rooms to give us, which were across the hall from each other. Breakfast was great; I had never seen a pancake making machine. Very courteous lady and wide selection of foods.
June 20, 2014
Rated 4.0 out of 5.0 by Pewky OK but not up to other HIE
This Motel was not as nice as other HIE that I've stayed in. I will probably stay at another location near this area next time.
June 18, 2014
Rated 5.0 out of 5.0 by Driston Business Trip
Have stayed at this location many times before and will stay there in the future.
June 6, 2014
Rated 5.0 out of 5.0 by slew Great Checkin
The check-in and out service was great. After working all day and looking forward to several more hours of work, it was refreshing to walk into the lobby and be greeted by a very courteous, friendly and helpful clerk. I had the same experience at checkout with load of luggage and computer paraphernalia, the clerk asked if he could help be get everything to my vehicle. (no carts were available).
The internet connection was great, better than any I have had at a motel in years. It was a good experience to end a begin long business days.
June 1, 2014