Rated 4.2 out of 5 by 31
Rated 4.0 out of 5.0 by Silasnana Uncomfortable Bed on One Side
The bed was uncomfortable for my husband. The box spring on his side of the bed was broken and he slept on an incline for the entire evening. He was very uncomfortable. I would have called and asked for another room if I had known how bad it was, but we were very tired and checked in late. My side of the bed was fine, but his stay was ruined,
November 19, 2013
Rated 5.0 out of 5.0 by gbfh28 excellent staff
Great staff, will stay again when possible. Good location, good parking for big trucks across the street.
November 19, 2013
Rated 5.0 out of 5.0 by petem46 Great Stay
Once again the Holiday Inn Express has gave me a great room. After a long day of work there is nothing like getting in a room that gives you a great rest. Thank you .
November 10, 2013
Rated 1.0 out of 5.0 by ZCT808 Warning: BUGS and REFURB WORK
I was immediately disappointed when I arrived at the property in that the outside was rather dingy and not the usual bright shine of IHG properties. Poor lighting outside gave a shady feel.
Inside construction was going on, which was a bit annoying.
I checked into the room, dashed out to get a bite to eat and bring it back to the hotel. As I was sitting at the desk in the room a ladybug landed on my lamp. I looked up to find an infestation of them buzzing and crawling around, dozens of them, behind the curtain along the top walls. Worse, like some horror movie, the fact I had brought food into the room and turned on the lights seemed to have excited them.
I hurriedly grabbed my things and got the heck out of there. I found a clean hotel elsewhere.
The sad thing is, I emailed the GM at the hotel and three days later have yet to receive a response. After 48 hours I emailed IHG who assured me that they had done me a great favor by simply not charging me a cancellation fee, and that no other apology, compensation or even a couple of reward points to smooth things over was reasonable.
I have been a loyal Platinum member for three years now, and was astonished that they cared so little about such a disgusting situation. I can only imagine what might have happened if I'd just brushed my teeth and gone to bed and all those little creatures had ended up crawling in my luggage.
Management seemed unconcerned that I had to go scrambling for another hotel after a long day at the office, or that I had to pay more.
Even the bugs and refurbishment work not withstanding, there was a lot of people milling around, I saw some people carrying beer out into the parking lot and being rowdy, near their trucks.
Frankly, I would never take my family there and even as a business traveller this place just gave me the creeps.
But above all else, for the GM of the hotel to find out about a guest fleeing a bug infestation not to even pick up the phone to apologize is unconscionable. I've been in management for years, and just can't imagine one of my team members being so unconcerned for customer well-being and safety.
This incident, coupled with another recent incident has prompted me to cancel all future reservations with IHG and try another chain. Two serious incidents at different hotels, followed by nonchalance from corporate, that's three strikes. I travel a lot and have more important things to deal with than this kind of thing.
November 9, 2013
Rated 5.0 out of 5.0 by kkat33 I really enjoyed my stay
The staff of the Ringgold Holiday Inn went above and beyond their duty for customer care. Granted my stay was for almost 3 weeks but every staff member called me by name from day one and had to be the most friendly and trustworthy group of associates I have ever had the pleasure to be around. Always a smile with a warm greeting.
The one bad thing is the hotel is under renovation but I imagine it will be even better in the next month or two. The outside is close to being finished and the enclosed pool area is now being upgraded with a whirlpool, and exercise area. The owners also installed Dish Satellite during our stay which gave us a great choice of channels versus the 30 or so other the other chains offer.
I felt safe and comfortable during my stay and feel that others will experience the same.
Enjoy your stay, you will not be disappointed.
October 31, 2013
Rated 3.0 out of 5.0 by 32Ed Challenging renovation
While this property is undergoing a renovation, it was rough at best to relax with the construction crews just outside the window throwing boards and scaffolding. Rooms were musty and AC unit filters weren't clean at all in 2 rooms, the first the plumbing fixture was not attached to the floor. Surprise wasn't positive. O'well made the best of it.
October 18, 2013
Rated 4.0 out of 5.0 by themugs stay in Holiday inn away from home 2 times a month
it is a womnderful place compared to many on either side of Ringgold. Clean rooms and clean sheets and have stayed 30 times over the last year and half, singularly and with family. Great staff. Have always found a room I want. The hotel is slated for renovation and would be better. Agreeably the lobby can be made more cozier and break fast more variety but it fills the needs for away from home. Thye renovation will go a long way to put the value back to three stars..
October 1, 2013
Rated 2.0 out of 5.0 by Katiej50 A lot less than expected
Having just stayed at the holiday inn express in Perry, Fl, and receiving great accommodations, we thought we would have a reasonably same experience. However, other than the great breakfast, this property left much too to be desired. It looked like it needed repairs both inside and out. The bathroom was much cleaner than the room. The room was dingy with drapery that needed a good cleaning. The room smelled musty. There was poor security as the side entrance did not require a key and the elevator was right there. We would not consider a return trip to this property.
September 25, 2013