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Rated 4.3 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Great Stay! From Check-In to the Front Desk staff to the Housekeeping staff to the "Large/Lovely" Room to the Extremely "Comfortable" Mattress to the Quick/Accurate Check-Out, it was ALL just very nice and I found it to be a Great Stay! The room was also stylishly decorated, which I truly appreciated! June 14, 2014
Rated 4.0 out of 5.0 by Decent place to stay. Good value for the money. Not a 5 star hotel, but a decent place to stay for the price. Morning breakfast was about par for what you would normally get. No unexpected bad surprises. Housekeeping saved my butt; I was in a rush to leave the room and the lady handed me my phone charger (which I would have forgotten). And then as I was half way down the hallway, she came running up to me with my suit bag! What an angel! The only downside to this hotel is that my business was on the other side of the freeway and the route was a little longer because there was not directly route across the freeway. But that's a small matter that didn't impact where I was to stay. Another small matter is I had a hard time figuring out how to get the channels on the TV. They have Direct TV and since I don't have cable it was a little difficult for me to navigate through the screens. But that's my fault and not the hotel's. There is a McDonalds and an In-N-Out Burger just down the block for all you hungry folks. I would stay there again. June 11, 2014
Rated 5.0 out of 5.0 by Excellent Everything was wonderful. I really appericate the staff and how they really went out of their way to assit me. I was there for a month on military business. The staff made sure we had breakfast every day early because we would leave at 5am every morning. June 10, 2014
Rated 5.0 out of 5.0 by Could not ask for a more accomendating hotel Great staff that were easy to work with for late check out and/or anything extra that I needed. The only thing I can complain about is with their direct TV we could not get the SF Giants baseball game. We are die hard fans but even missing the game was forgotten with the exceptional service we received! June 9, 2014
Rated 5.0 out of 5.0 by Very Relaxing and Restful Hotel Room was very well furnished and laid out. Worked out great for me. Lots of hot water in the shower, Clean and smelled clean, as new not a chemical cover-up. All areas of the hotel were nice, from the carpeting to the wall lighting, etc. Breakfast was in a nice area. Food selection was good and well cooked and presented for use. Staff kept it clean and stocked.. June 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Quiet Very nice hotel, Great experience, Will visit again. June 3, 2014
Rated 5.0 out of 5.0 by Bed and Dinner The hotel amenities were nice and the hotel was very clean. However, if needing to use the sofa-pull-out as a bed, be aware that the mattress is very thin, and the springs and fold-bar is uncomfortable throughout the night. Ask for an extra blanket or foam-roll to place under the bottom sheet for padding. The greeting clerk gave us a strong recommendation for a local dinner restaurant, but when we arrived, the wait was more than one hour. We ended up eating at a nearby restaurant that was mediocre. Ask the clerk whether you need to make a reservation at the most popular restaurant in town. June 2, 2014
Rated 5.0 out of 5.0 by overall excellent whole staff made me feel at home and very helpful for all my needs also suggestions where to visit and eat May 8, 2014
Rated 5.0 out of 5.0 by Cozy atmosphere Comfy bed, very nice room. Friendly staff. Good quality service. May 5, 2014
Rated 2.0 out of 5.0 by Sleep quality I realize its tough to control your guests - the guest in room 211 (next door to my room 215) was up at 1:30 making all sorts of noise. I didn't call the front desk although I should have. I had a 7:30 am bike race and felt like junk when I got up. I finished 21st out of 381 racers - with a better nights sleep who knows....... April 15, 2014
Rated 2.0 out of 5.0 by Polite but unfriendly. Paul Paul Paul... you were polite but extremely rude and dismissive. You gave us the wrong directions to a dinner location and we had to stop and ask someone on the street who was much more acquainted with the area and much more helpful. This hotel has gone down hill. Everytime we asked for assistance with something Paul was polite and continually told us when breakfast was served and then quickly went back to his computer. Too fast of check in didn't even truly welcome us or acknowledge our priority club membership. March 17, 2014
Rated 2.0 out of 5.0 by Bad initial experience on check in and room change I did not want This was the first time I have stayed at the Salinas property and not been completely satisfied with my stay. I arrived at the property at 2:20 pm from Sacramento only to be told by the front desk clerk my room would not be ready for 40 minutes. She said she could change my room to the first floor room 101. I am a woman traveling alone and never stay on the first level, but I was tired and had a headache and just wanted to rest after my trip. Initially upon arriving at the check in counter the clerk seemed annoyed that she had to take out her headphones to help me and was in no hurry to do so. She was not friendly. I also noted some other guests who appeared to be waiting in the seating area by the lobby waiting for their room to be ready also. I do not believe the room was not ready I think she just did not want to allow anyone to check in earlier than the 3pm check in time. I have never experienced that at any of the places I stay. Additionally, as I was walking in I saw three of the housekeeping staff leaving for the day. The lobby and flooring in the hallway to room 101 were filthy. The floors looked like they had not been mopped or vacuumed for the entire weekend. The next morning before 9:00 am a different front desk staff member vacuumed the flooring. At 9:30 housekeeping was knocking on my door to come in to clean the room. I find it especially irritating that I could not check in 40 minutes early, but an hour and half before checkout time someone was disturbing me to clean the room. March 14, 2014
Rated 5.0 out of 5.0 by Great place, affordable for the area Large, clean room with a comfortable bed. Like the extra size of the suite style room. Nice breakfast spread as well. Good place to stay. February 12, 2014
Rated 5.0 out of 5.0 by Awesome Experience Great place to stay - very professional and friendly employees. Room was outstanding, bed was comfortable, and overall experience was outstanding. January 23, 2014
Rated 4.0 out of 5.0 by Great property I also enjoy staying at this property, it is very comfortable the only thing odd was the shower did not drain very well. Always clean and a great breakfast January 11, 2014
Rated 5.0 out of 5.0 by very nice hotel clean room, comfortable bed, nice indoor pool and spa, friendly staff January 9, 2014
Rated 4.0 out of 5.0 by Nice, but not great. This location served our purpose which was to see Pinnacles National Park. We loved the indoor pool and convenience of breakfast on site and a suite for our family with two kids. Downsides - could have been cleaner and the sofa bed was in terrible condition. January 2, 2014
Rated 5.0 out of 5.0 by Amazing room! We decided to try out Holiday Inn Express after having a bad experience with another hotel close by a few months ago. We booked two nights 10 days in advanced which saved us some money. The price was a steal, so I didn't expect much. The place turned out to be beautiful, staff was amazing, the room was huge and very modern. We loved the continental breakfast and the kids enjoyed some free space to run in the room. Pool, hot tub, and gym looked great, but we stayed on Christmas and didn't have much time to check it out. We visit Salinas often and for ten dollars more, we will defiantly be staying here every time. Very impressed! December 29, 2013
Rated 5.0 out of 5.0 by Great Hotel This in my experience is one of the best Holiday Inn's I've stayed at. I was very surprised of the room quaity upon opening the door to my room. The staff was very professional which made the experience that much more of a pleasure. After working long hours it was nice coming back to this property. I would highly recommend stay at this facility. December 23, 2013
Rated 5.0 out of 5.0 by Outstanding customer experience This location is the cleanest hotel in the area. The staff is awesome and takes service to another level. I'm on the road a lot and love the fact they use my first name as soon as I walk in. It really makes me feel welcomed (and a little bit of home). Thanks for always keeping a high standard!!! December 15, 2013
Rated 5.0 out of 5.0 by Great hotel In town for a softball tournament and stayed 2 nights. Clean and comfortable room, helpful staff, close to restaraunts and fields. Will definitely stay here again. November 26, 2013
Rated 4.0 out of 5.0 by Clean and we felt safe My daughter and felt very safe and realxed at this Holiday Inn Express and Suites. That was VERY important as we were told not to stay in Salinas at all. We will use this hotel again! November 18, 2013
Rated 5.0 out of 5.0 by Lisa I always stay here on government work. Quiet street and near freeway and perfect rooms. Better plush decor than most other places. November 17, 2013
Rated 5.0 out of 5.0 by Enjoyed the entire room and service I really enjoyed my stay in this hotel. I wasn't able to enjoy swimming pool or spa because I didn't bring any swim wear. This is a very, very nice hotel. November 15, 2013
Rated 4.0 out of 5.0 by Nice Facility Great hotel and as perfect. The only issue was the internet which was malfunctioning the evening I was there and could not get logged on. Otherwise a great location to stay at. November 12, 2013
Rated 4.0 out of 5.0 by Clean room and comfortable I travel for work so I really like their king bed room . Good size room . They have coffee available in the eating area 24 hours which is great for me because I get up at 4:30 and leave at 6 right when the breakfast starts . The breakfast is ok , it's something which is better than nothing but its microwave eggs and sausage and bacon for food . They do have fresh bananas and bagels though . They do have a small gym , nice to get in a little exercise . I'd recommend this place . November 10, 2013
Rated 4.0 out of 5.0 by Friendly, clean, and quite Comfortable room. The cabinet over kitchen sink should be smaller and higher not enough room under cabinet. Breakfast was just ok, we have stayed at a lot HIE over the country and the food good be better at salinas location.. Over all it was nice. November 6, 2013
Rated 5.0 out of 5.0 by Great Place To Stay!! My Family and I enjoyed our stay here. I was here for business and brought the family along. There indoor pool house was fantastic, the kids loved it. The staff upgraded us to the Jr. suite, in order for us to have more room and because I was a rewards club member. It was nice that they had a business center available and didnt charge for faxing document. I also made a ton of copies and they didn't charge me for that either. Monterey was just 20 min drive away so the wife and kids enjoyed that. Overall just great few days with the family and got some work done too. Staff was friendly and were very helpful to my wife activities and things. If you have to stay in Salinas for work and want to bring the family this is the place!! November 6, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay, great staff. The man working the front desk is naturally personable, he is professional and helpful. Our visit was enjoyable and relaxing. October 22, 2013
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