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Rated 4.4 out of 5 by 288 reviewers.
Rated 4.0 out of 5.0 by Great Stay Had a great stay here, the rooms were great, and the bed's were amazing, the staff is friendly but maybe a bit understaffed at night. The breakfast buffee is nice but would require vegan options not to exlude the 10% Vegans in the world August 2, 2015
Rated 5.0 out of 5.0 by Beautiful Facility with Great Staff We really enjoyed our stay here at the San Antonio HI Express. The staff were so welcoming and helpful in making suggestions for shopping and meals. The only negative was the shuttle bus. My husband and I are seniors and on one of the pickups, we had to sit in a seat near the back of the bus. When I asked the driver how we were supposed to get back there since there was only one side door and the space to get to the back was about 10" in diameter, he told me to "just think thin"! While this was humorous, it was very difficult to maneuver to the seat without bumping into the other riders. Next pickup put us all the way to the back of the shuttle and we had to literally climb over the tirewell to get to the back. While this might be fine for nimble teens, it was not easy for us seniors! Don't know what a solution might be to this. Driver was extremely friendly and helpful with suggestions. August 1, 2015
Rated 5.0 out of 5.0 by Great Staff Loved the shuttle service to the river walk and the staff was very helpful in recommending facilities downtown. July 24, 2015
Rated 5.0 out of 5.0 by Best value for your dollar Thanks to the free shuttle service this location is excellent for doing the River Walk and all the downtown area. Close enough to enjoy far enough for lowered price range . Perfect. July 20, 2015
Rated 2.0 out of 5.0 by San Antonio Holiday Inn Express I was hit up for money outside the hotel. The hotel was old and in a bad area of town. July 20, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express on Commerce in SA... Very happy with our last visit overall. Courteous Front Desk Staff, comfy bed, good A/C, good breakfast. You could use some better channels on the TV. Have only one complaint. The lady on the kitchen staff wasn't wearing gloves as she put the food out for breakfast. And she had attitude when my wife mentioned the waffle machine wasn't working. She did nothing about it. Other than that...a good place to stay July 15, 2015
Rated 5.0 out of 5.0 by Staff Friendliness was second to none My wife and I were completely satisfied with the kindness, courtesies, friendliness, and considerations of the entire staff. The suite was clean, comfortable, and enjoyable. The television station selection offered many varieties. The food in the breakfast room was superb. All of the staff went above and beyond the call of duty to assure that my wife and I were satisfied and comfortable. My wife and I highly recommend this hotel to anyone who is lookimng for a decent and pleasureable place to spend a night, days, or weeks. July 15, 2015
Rated 1.0 out of 5.0 by Worst experience The rooms were hot and not very clean. The staff was rude and the breakfast was horrible. I've stayed at many holiday inns this is by far the worst. July 11, 2015
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