Rated 5.0 out of 5.0 by mh70 Good place to stay in San Antonio
I was initially hesitant to stay at this location because the parking lot was nearly empty, and it was located in an area of town that I was not familiar. I was pleasantly surprised when I entered the lobby to find the property was very clean and comfortable, with an "updated" feel to it.
The front desk service was very prompt and courteous.
My room was clean, spacious, and comfortable.
Location-wise, this place is in a great location with many excellent places to eat nearby, and convenient access to freeways.
In short, I would not hesitate to recommend this location to any traveller staying in San Antonio.
March 4, 2013
Rated 4.0 out of 5.0 by Susan2013 Great Place
The staff here is some of the best I have ever seen. Chris is very nice and the two ladies working the front were exceptionally nice and pleasant. This Hotel is a little far from riverwalk, but we didn't have a problem walking to it and taking a cab back (about $7.50) The rooms are a good size with the living room area. Again I cannot tell you how wonderful the staff is here, everyone from the breakfast staff to the staff who moved his car so that a guest could park! the parking lot is a little small when the hotel is full but it is free!
February 25, 2013
Rated 5.0 out of 5.0 by TO13 Very Enjoyable
Every thing was great . Nice attentive staff. Clean comfortable rooms. Could use a overhaul on the breakfast though it gets boring after a couple of days. I'm sure most are not there for a week or two like my crew and myself though. Over all very enjoyable.
January 31, 2013
Rated 5.0 out of 5.0 by atlantasusan Best of the three in area
I have stayed at all the Holiday Inn Express's in the area and in my opinion this one was the best. The room was updated clean and very comfortable. I took a nice walk to the River Walk and found everything to be very conveinent. Bonus parking was included. For those who think the train or interstate is an issue. Turn your fan to high from auto and it masks any noise from outside, no maer what the tempurature is set at.
My only comment would to be to every Holidy Inn Express.
Breakfast Oatmeal how simple is it to make a pot rather than use instant? All other hotels in your class do so. Better for me and cost effective.
January 16, 2013
Rated 1.0 out of 5.0 by shakeman2 Room not clean
Usually i have nothing but good things to say about Holiday Inn Express motels. This one unfortuately was not the case. The room we stayed in was not clean. We could tell from the pill under the sheets(was not ours) and the hairs that the sheets had not been changed. The couch was torn and heavily stained. Bad experience.
January 10, 2013
Rated 2.0 out of 5.0 by Angela12 Poor customer service
We had booked online at least a week in advance. When we arrived we realized we had to leave a day early. Even though it was 48 hours notice, the general manager would not allow us to cancel for the last day. We were forced to pay for 3 nights when we only were able to stay 2 nights.
Additionally, the bathtub drain leaked and the bed was uncomfortable. Not at all what I am used to experiencing at other Holiday Inn Express hotels.
This is the second poor experience I have had with a Holiday Inn Express hotel, and both times were in San Antonio, Texas.
December 7, 2012
Rated 3.0 out of 5.0 by lglg noise
too close to the highway - traffic did not allow for a good
November 19, 2012
Rated 4.0 out of 5.0 by BrotherJohn76 A great Place for the Family and Business...
We participate very much with the local events as vendors in San Antonio, and try to always stay in this great place. Its near the Market Square, Tower of Americas, and basically everything downtown. Even though this last visit was a bit unpleasant, i still recommend it. Everything with the hotel was perfect, the room, check-in, and even breakfast for my 4 year old. The only thing was the attitude of the gentlemen at the night desk. I understand hotel policy, i can respect his job, but unfortunately there was an issue with my credit card, and he decides to come up to our room at 9 pm, and scare my mother and daughter, who were the only ones in the room at the time. Threatening them if no one took care of the problem we would be asked to leave. Like I said, I know the policy, but really, the day after check-in, at 9 pm, my mother tried to explain to him that i was not there, and the problem would be taken care of as soon as returned from the event we were participating in. I guess the only thing i can say is, he could have handled it very differently, instead of me having to rush over, and try to figure out what had happened. But don't let this keep you from staying at this place, it is great! They just need to give the guy at the night desk a class in customer service.
November 12, 2012
Rated 5.0 out of 5.0 by Isaac My experience
I am very pleased with my overall experience at this location. I am a regular customer of Holiday Express, because I travel with my wife and two year old; therefore, I need a safe and clean place where to stay. The front desk crew was highly friendly, maybe its a general characteristic of San Antonio, but I stayed there for 3 days and they were at all times helpful and made me and my family feel welcome. The morning breakfast was great and a lot of variety, totally worth it! I The previous Holiday Inn express I went to was in La Jolla California and the service wasn't good at all, and at that location I did complain. I am the type of person that if I am not treated right, I will complain, but also if I am treated great like at this location, I equally voice out the good service. I highly recomend this location, I give this experience a 5 start rating!
November 10, 2012
Rated 5.0 out of 5.0 by elgringo38 Comfortable and close to areas we wanted to see
My wife and I enjoyed our stay at the Holiday Inn San Antonio Dtwn - Market area. We were close to areas we wanted to see and the staff was very helpful.
October 20, 2012