Rated 4.0 out of 5 by 120
Rated 1.0 out of 5.0 by modfan Disagreeable experience
We were staying at this hotel during a convention. Due to a mistake on our part we were forced into a single unit. We appreciate the effort by the staff to get us into a room for the night. After this everything went downhill. At midnight we received a call from the desk that we needed to move our truck and trailer because of space in the parking lot. I completely understand this. The part I don't understand is why were we singled out yet when I went out to the parking lot. I counted 5 cars taking multiple parking places yet no one else needed to move there vehicles.
The next morning we had to move into a different room for the next night. One of my employees left his shoes in the room. We came back that afternoon and asked the front desk for the shoes. We were told they aren't in the lost and found. This was in a 4 hour period. The morning after still no shoes.
If you plan to stay in this hotel please take these items into consideration
July 13, 2014
Rated 4.0 out of 5.0 by lydrenee Review
Beds were comfortable, and we loved having the two separate living/sleeping areas. Prices were great. The only problem we had was with the internet service. Front desk couldn't get the problem fixed, and said the problem was probably with our devices. Our devices worked at other hotels during our vacation without any problem at all. All in all, though, we will stay here again if in San Antonio. No recognition for IHG Rewards Club Member, and no points balance filled in on our key card.
July 13, 2014
Rated 3.0 out of 5.0 by Your Girl Traveler
Overall an o.k. hotel. Very noisy due to freeway. Beds were very springy. Staff was very accommodating. Could have had a shuttle to save guest parking fees at area lots when sightseeing.
July 10, 2014
Rated 2.0 out of 5.0 by jshvac714 Great Front Desk Staff but POOR Breakfast Set Up
I wish I could give higher ratings, because the Front Desk Manager was super friendly and helpful. However, the rates at this hotel for a two-night stay were the highest of any on our 4-night stretch. When traveling with our family we appreciate breakfast served at the hotel. While the staff was working diligently, the breakfast was inefficient for the number of families that wanted to eat breakfast. During the rush, another staff member would have been helpful. Items were running out faster than 2 staffers could keep up with. A 20-minute wait in line is NOT what anyone wants on vacation. If the breakfast serving area could be expanded, it would allow for people to spread out in line and possibly go to only the item they are interested in. If you forgot to pick up something, it was very difficult to go back and get it.....if you forgot to get butter and syrup you ended up with very cold pancakes. There was not enough seating. I saw children sitting on the floor. The bathroom door in our room was warped and it scraped the floor when you opened or closed it....annoying in the middle of the night when someone used the facilities....no one wants to be awakened by a loud scraping sound!
July 9, 2014
Rated 5.0 out of 5.0 by WHODINI COMFORTABLE BED
THIS IS THE FIRST TIME AT A HOLIDAY INN & I LOVED IT.
July 6, 2014
Rated 2.0 out of 5.0 by Jde77 Be aware!
I've stayed at this location before but the last time was awful. My room had dust everywhere and it just didn't feel clean. The worst part was the awful wifi. Be aware that if you are there for business and you need the Internet, the max speed is 1 Mbps. Thats if you can even stay connected. I went round and round with management and it was a constant battle. I tried the Ethernet cable too and it was still awful. At the end of my stay the manager gave me a discount and apologized but it didn't make up for the time I was at the hotel.
July 3, 2014
Rated 1.0 out of 5.0 by unhappyguest23 not a good experience
conditions to be discussed with their management at some point (I hope soon)
June 28, 2014
Rated 4.0 out of 5.0 by Zonacruiser25 Great location for the Riverwalk
This hotel was a great place to stay to walk to downtown and enjoy the river walk. We had a first floor room that was actually a handicap room but was fine. The room was big and had 2 TV's so it was actually more of a suite. The pool was warm but it was also murky water. They need to do more maintenance on the pool to keep the water clean and inviting. The internet in the hotel was horrible. We had read this in previous reviews which would seem to indicate a lack of interest in improving the reliability of the Wi-Fi in the hotel.
June 26, 2014
Rated 5.0 out of 5.0 by unclejd An Excellent H/I Express Hotel.
We've stayed at a number of Express Hotels, and this is among the best. For the purpose of our visit, the location was very convenient. The double queen suite was very roomy
June 23, 2014
Rated 4.0 out of 5.0 by What Ease of Relaxation
My only gripe is Staff gestures that are and can be misleading.
Otherwise, their staff is helpful.
Ease of access to downtown is within walking distance and the premises is well lit.
June 16, 2014
Rated 5.0 out of 5.0 by Dr. Perez Weekend getaway.
The hotel provided excellent service and accommodation. Since I visit San Antonio frequently for business and pleasure, I will most likely stay at this hotel.
June 11, 2014
Rated 5.0 out of 5.0 by MDOTT Great for last minute
I was very pleased with the cleanliness of the room itself and hotel staff @ front desk were helpful and friendly.
June 9, 2014
Rated 5.0 out of 5.0 by Satisfied 54 Excellent Service
My husband and I were there for 2 nights. And even though the AC had a leak it was given attention, It wasn't fixed before we left. But I still rated this place highly, The service was excellent, everyone was extremely helpful and Adrianna at the front desk was awesome very informed young lady and didn't mine all the questions I had. I politely reminded them of the AC matter and I am confident it will be taken care of. This will not prevent me from staying there again or recommending this place for a nice quite comfortable place to sleep and rest. The service was off the chart.
June 8, 2014
Rated 5.0 out of 5.0 by catcal123 its all good
As good as or bettrer than more expensive places I have stayed
June 7, 2014
Rated 4.0 out of 5.0 by Groundhaug On Vacation
There is NO lobby in this hotel, the breakfast area bleeds into the registration area! The rooms are spacious however. I was chased out of the pool area promptly at 10:00 pm- yikes end to the fun my son and I were having!
June 4, 2014
Rated 4.0 out of 5.0 by PKHE Customer service was very nice, room & pool were great
Although the distance to downtown and restaurants, shops were supposed to be within walking distance and we found this to be totally untrue due to the surrounding neighborhood we were at first very disappointed. However unless you spend quite a bit more money for staying in the actual downtown, the Holiday Inn Express where we stayed was totally great! We did need to drive to were ever we were going but other than that the hotel was very clean and adequate for our needs. The staff was accomodating. Our flight out of town was not until 7 pm and the hotel was able to give us late check out and hold our bags until it was time for us to go to the airport. They were friendly and great.
June 4, 2014
Rated 5.0 out of 5.0 by Tim & Dawn Best Staff service we have experienced
We are very appreciative of the staff at the Holiday Inn Express in San Antonio.
The facilities were great and the staff was the most helpful, accommodating and genuinely pleasant of any I have experienced. This is based on my spending over 100 nights annually in hotels.
We could not recommend this facility high enough or thank the staff enough for making our stay so pleasant!
June 3, 2014
Rated 5.0 out of 5.0 by Pat2014 It was great
We were upgraded to a suite. We loved the extra room, two televisions, sofa with lounger and ceiling fan.
June 2, 2014
Rated 5.0 out of 5.0 by little whupp Vacation in San Antonio
Hello, I am Paula. Mother, dad and I took my husband Dusty to San Antonio cause he has never been, LOVED IT... We 've stayed at holiday inn express before and once again,, it didn't let us down.. THANKS!
June 1, 2014
Rated 5.0 out of 5.0 by ElySan Customer service
This holiday inn had some of the greatest employees I have ever met. Although, I wish the room had darker curtains so the sunlight wouldn't creep into my room to wake me up early. Other than that, I recommend this hotel!
May 26, 2014
Rated 3.0 out of 5.0 by Purgelimit Multiple problems!!
The room was clean & staff was friendly. The a/c was set at 69 when we came in but the room temp was more like 80. Set it down to 60 but it didn't reach the mid 70's all night & stayed humid. High speed on the fan didn't work. The shower curtain is too short & kept trying to fall out of the tub causing the floor to get wet. Class trip above us were stomping till after 10 & started up again at 6am. Breakfast area was cluttered & all of the juice from the juice machine came out as water. The pancake maker was there but not functioning. I stay at many ihg hotels & have never had this experience. Hope it's a one time thing. Won't stay here again.
May 23, 2014
Rated 5.0 out of 5.0 by Anglophile1 Excellent accomodation with easy access from Interstate.
Surprisingly comfortable and spacious for a downtown hotel in San Antonio. Have stayed in others in the down town area of San Antonio that have cost much more and delivered much less. This will be my hotel of choice for future trips to the city.
May 12, 2014
Rated 5.0 out of 5.0 by BETTY4614 HOLIDAY INN SAN ANTONIO MARKET
THE LOCATION WAS CONVIENT TO ALL THE PLACES WE WANTED TO SEE. THE STAFF WAS COURTEOUS AND FRIENDLY. THE BREAKFAST WAS GENEROUS AND FREQUENTLY REPLENISHED.
April 28, 2014
Rated 5.0 out of 5.0 by Arturo1965 excelente servicio.
Recomiendo ampliamente este hotel con la seguridad de que les ofrecerán un excelente servicio, inmejorable trato, nos encanto la comodidad de la habitación Gracias.
April 23, 2014
Rated 5.0 out of 5.0 by 514Comet Nice Accomodations
All in all a pleasant experience. I had a little trouble with the pillows as they were all firm instead a mix.
Also, had some young love birds outside the window one floor below and they were a little louder than I thought they should be late in the evening.
That said, i enjoyed my stay.
April 21, 2014
Rated 5.0 out of 5.0 by Juanjo se Holiday Inn Express Hotel & Suites San Antonio-Dtwn Market Area Un Gran Hotel
Muy buena experiencia por mi parte, una excelente estadía en San Antonio y por supuesto no hay nada mejor que un buen descanso en este gran hotel, algo muy importante es el hecho de que dan el desayuno muy completo con lo cual es muy necesario para salir con energía para disfrutar esta gran ciudad, en general todo excelente y sobre todo felicitar a la recepcionista Nathalie aunque no conocí su apellido me es grato saber que en este hotel aparte de toda su comodidad tienen gente como ella, la cual nos asesora en el hecho de lugares de interés y nos indica como podemos llegar hasta ellos lo cual es muy importante para nosotros ya que no conocíamos la ciudad y sobre todo que podíamos entendernos debido a que hablaba español. Gracias por todo su sistema para tener un viaje placentero y sobretodo espero regresar y hospedarme nuevamente con ustedes y los recomiendo ampliamente.
April 20, 2014
Rated 5.0 out of 5.0 by Debater WONDERFUL Hotel
The condition of our original hotel was not acceptable when we checked in and went down hill during our stay until it was completely not acceptable. We moved to this property and immediately appreciated the fact the air conditioner worked, that there was fast internet connection and that there were not bugs in our room. Should have stayed here from the start!
April 15, 2014
Rated 5.0 out of 5.0 by wearytraveler27 Loved San Antonio
Beautiful town , friendly people everywhere. Hotel is close to Downtown attractions
April 11, 2014
Rated 3.0 out of 5.0 by Sue1360 Great staff
The friendly and helpful staff are a big asset to this hotel. they are wonderful! On the downside, the single elevator is slow, and we found we had to leave our third floor room several minutes ahead of time to allow for the elevator. Signs warned us not to leave valuables in our car and to keep it locked, creating a sense of worry that the hotel was in a high crime area, as did the high visibility of the police. The breakfast was the biggest disappointment, with fresh fruit only making an appearance on the weekend.
April 10, 2014
Rated 5.0 out of 5.0 by WorkAholic28 Great Service!
The service and staff was excellent!
My only complaint is something that the hotel can not
control which was the fact of outside traffic racing on
the road @ late hours of the night.
Very clean and very presentable!
Will repeat my stay if I am ever in the area again!
April 8, 2014