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Rated 4.0 out of 5 by 115 reviewers.
Rated 2.0 out of 5.0 by air conditioner did not work could not cool off the room The room was too warm for me to sleep in. I only slept a few hours that night. We arrived at 1:00 pm and could not get a room. We were told to come back at 3. At 3 there was still not a room ready! I was told they had people check out late! Even though check in is at 3 and check out is at noon.. I could not get a room so someone else could check out late? The earlier customer gets better treatment than ,me? Will not stay there again. Lori Antonczak November 10, 2013
Rated 4.0 out of 5.0 by close to the fun Overall we had a good stay. The needs were very comfortable. We were travelling in a group of six and we're all able to stay in the sameroom. We had a king, 2 double beds, and a sofa bed. The hotel is near the freeway so it was a little noisy at night, but the room was only a mile from river walk, Alamo, Restaurants etc. Over all we had a good experience October 23, 2013
Rated 1.0 out of 5.0 by Disgusting mildewed bathroom This was one of the worst HIE hotels we have ever stayed in. The building is old and the bathroom shower was covered with mildew. There was no soap dish, so the only place we could put our soap was on the disgusting mildew on the shower surround. DO NOT STAY HERE!!! October 20, 2013
Rated 5.0 out of 5.0 by Comfortable Bed, cleanliness was excellent, sitting room was great and service was exceptional We enjoyed our stay at the El Paso Street Holiday Inn Express Hotel in San Antonio, TX. The room was exceptional. We stayed for a week and the room was kept clean and tidie each day. Very much appreciated. The breakfast was really good and was kept clean and full during the breakfast hours posted. When we needed anything from the front desk the service was excellent, the were polite and courteous. Our bill was delivered to our room the morning we were to check out for our review that was a big help factor. We would stay there again if the opportunity was to arise. October 17, 2013
Rated 5.0 out of 5.0 by Family Friendly Brought the kids to San Antonio (14 & 3). The room was perfect for our family. Breakfast was adequate. The pool was nice after a tiring day around town. Highly recommend this hotel. October 9, 2013
Rated 5.0 out of 5.0 by No faults My first Holiday Inn in the States (originally from the UK). We stayed for a two night trip to see a bit of San Antonio. The staff were very helpful in giving us some tips. The room was well sized and the sofa/sleeper was definitely that, could probably have slept two people. Didn't have breakfast so can't comment on that. Good stay. Nice/helpful staff :-) October 4, 2013
Rated 4.0 out of 5.0 by Just about what you expect from HIE This is a nice property and is located close to downtown San Antonio. I was able to walk to the downtown area in about 20 minutes. The rooms were clean and comfortable. The staff, especially in the evening, was pleasant and helpful. There were only two negatives fro me. The wireless internet connection was terrible for me the entire week and I was on the first floor, just a few doors down from the lobby. I checked on it the first night I was there and they said it was fixed. I was using my Sprint wireless card by my third night. Also, the breakfast was not very appetizing the two times I went to check it out. One time the omelettes were all brown on the edges and the other time the eggs were pretty dried out. I stay at a lot of HIEs and the breakfast quality has not been very good lately at a number of my stays. I would recommend this hotel for business only if their wireless issues were solved. As a business traveler, the internet is my link to my company and my family and it is a must. September 30, 2013
Rated 5.0 out of 5.0 by Spacious and vomfo comfortable I was very happy with the accomodations. THE room was very clean and staff was eager to please. Love having the separate living area. The price was right. An excellent value, and with breakfast included too all bases were covered. So close to everthing downtown. I will always stay there when I want be near San Antonio downtown.The buses are just 4 blocks, cost & 1.25 . Cab to Riverwslk is $6. The old Mexico shopping Mercado called Market Square was just 4 blocks and is filled with Music, food and entertainment.So go Explore! September 26, 2013
Rated 1.0 out of 5.0 by Property dated, badly in need of improvements Of the 9 IHG properties we stayed in during our recent road trip, this was the only one in which we were disappointed. So much so, that we cut our time at this property from 3 nights to one. We had to move from our first room because the AC was not working. In the second room, the AC was working but the bath towels had holes in them, the sheets were stained and some of the vinyl furniture covering was torn with stuffing protruding through the openings. In the morning, I went to use the exercise room. Both treadmills and the cycling machine were broken. September 22, 2013
Rated 4.0 out of 5.0 by Great location Staff really friendly and helpful. Rooms were really clean. The suites were good size, just wish they had another bathroom in them. We would use this hotel on our next visit. It was close to everything. September 11, 2013
Rated 1.0 out of 5.0 by Too Loud The staff was excellent. However I will not stay at this location because of the noise from across the street. There is a bar called the "Icehouse" just across the street and the music was so loud and constant booming that my daughter and I were unable to get to sleep. It happened 2 nights in a row. Thanks anyway.......sleepless in SA September 5, 2013
Rated 4.0 out of 5.0 by Comfortable bed & big room Visited San Antonio during a 3 week holiday to the SE of the USA. Hotel is a 15 minute walk to the river walk area. Whilst this was ok in the day it was bit too far out to go and eat with kids in the evening and for that reason we preferred to drive out of town to eat. During our stay the hotel was being redecorated and the pool was unavailable one afternoon. Having returned early to use this was disappointing and prior notification would have been helpful. Despite being promised a call to advise when the pool would be available this was never received which left us feeling somewhat under valued as guests. August 31, 2013
Rated 3.0 out of 5.0 by Outdated and Dark Hotel is showing its age. Furniture and decor are at least 20 years old and not that comfortable. Room was clean. Neighborhood was questionable. August 23, 2013
Rated 2.0 out of 5.0 by Overall Fair We stayed there for 2 nights. Rooms were excellent. Manager was not that friendly, little rude. Not smiling much. Breakfast was pathetic. Breads, Muffins were not fresh. Had to tell them about that. Pancake machine was out of order. Luggage trolleys were not available during checkout. Loved the rooms and interior though. August 20, 2013
Rated 3.0 out of 5.0 by Relax, but no so clean. The room wasn't clean. It is very close of downtown. It is a regular hotel but the the cleansed isn't very well. August 17, 2013
Rated 5.0 out of 5.0 by Perfect space for family of 5 We are used to being cramped in a hotel room. We really enjoyed the queen suite. There was no fighting about TV shows either cause we had two televisions. It was a pleasant stay! Breakfast choices could be a little better. Pancake machine was broken during our stay. August 14, 2013
Rated 5.0 out of 5.0 by Great Service Stay started a little bumpy but the problem was taken care of right away, we stay in a lot of HIE properties the lady who worked the front desk on the first couple of days of our stay was THE BEST we have ever encountered at any Holiday Inn properties . I may be wrong on name even though she always remembered ours was Jose August 14, 2013
Rated 5.0 out of 5.0 by Great hotel Comfortable bedding, great service, clean, cozy feeling and great breakfast bar August 13, 2013
Rated 5.0 out of 5.0 by Families will feel welcomed. Very safe and clean. Close to all the city attractions and the staff was very friendly. August 11, 2013
Rated 4.0 out of 5.0 by Nice clean hotel We really enjoyed our selves unfortunately the hotel was near a club, which made it hard to get to sleep. August 2, 2013
Rated 5.0 out of 5.0 by Spacious room and great service Stayed at this location for 4 nights, everything was wonderful. The room was spacious with a separate living room area divided with a door, 2 TVs, and comfy beds. The location was close to downtown, although we did not attempt to walk to Riverwalk. We would definitely stay again, great value! July 31, 2013
Rated 5.0 out of 5.0 by best hotel stay ever the rooms were very clean. the staff were very helpful. breakfast was great. July 28, 2013
Rated 4.0 out of 5.0 by Great service. Me & my family stayed here July 19th & July 20th...the staff was great. Location was perfect too for where we wanted to go to stuff. The night person was even great at getting the room above ours to quiet down since they were running and stomping for a good hour as we were trying to go to sleep. Only setback that I felt the hotel needs to fix is the need for a larger parking lot. When we would come back at night after being gone all day long the lack of parking spaces was not good. We either had to park on the street or in the fire lanes in front of the hotel. July 26, 2013
Rated 4.0 out of 5.0 by Perfect for our stay Hotel is clean and everything what is needed is available. Staff is friendly and competent. Perfect choice for our stay in San Antonio. July 22, 2013
Rated 5.0 out of 5.0 by Staff are VERY Customer Service Orientated!!! The staff could not have done better. They were extremely accommodating! Well done! July 21, 2013
Rated 3.0 out of 5.0 by Wonderful room and service We were able to stay for a week and had excellent service from the front desk and housekeeping. Our only negative comment is that there is only a Pizza Hut within walking distance for purchasing food. The rooms were large with great sitting room. We enjoyed the two TVs in the room to keep everyone happy. We were sad to say goodbye to such a helpful front desk. July 10, 2013
Rated 5.0 out of 5.0 by Great Service The staff was very helpfull and friendly during my stay. Anything I needed they were happy to help. Clean and comfortable rooms. This was one of the better stays away from home I have had. Thank you. July 5, 2013
Rated 1.0 out of 5.0 by Terrible experience I will not be back. Roach crawled out from under pillow on bed, long hair in other bed. Second room had awful smell and air conditioner did not work well. Front desk fell thru on promise to get us a cab. Found out 15 minutes before departure time they could not get a cab. June 8, 2013
Rated 5.0 out of 5.0 by Great Stay Have stayed here before, always a pleasure. Would recomend to others. Helps that it's across the street from a nice watering hole. May 25, 2013
Rated 5.0 out of 5.0 by Great Stay Had a great stay. Breakfast was great. Our training location was across the street. May 21, 2013
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