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Rated 3.8 out of 5 by 55 reviewers.
Rated 3.0 out of 5.0 by it was okay, the service was good We have stayed in a few Holiday Inn Express and this one just ddn't as nice. It was an older property. The shower door had a lot of mildew. Some of the fixtures were really dusty. The coffee pot had a layer of dust. It just didn't seem as clean as some of the ones we have stayed at. The one we stayed at in Memphis was much nicer and the cost of the room was less. August 23, 2013
Rated 2.0 out of 5.0 by Not a good value for your money The hotel smells as if they have animals, and the rooms are not properly cleaned. I found some trash that has not been cleaned before I arrived to my room. Most of the Holiday Inns Express provide lotion and mouth rinse, but here only if you go to the front desk to request one in person. The breakfast is very limited. Is as if you can take anything to go, you won't find it in their selection. I travel to San Antonio very often but won't stay here again. August 20, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay We found this to be a very nice place to stay for the weekend. The staff was very pleasant and helpful. I cannot think of one negative thing to say about our stay. Keep up the good work. August 15, 2013
Rated 2.0 out of 5.0 by Bathroom and lamps The bathroom smell very musty it almost had a stink..paint was coming off and the corners were dirty. The lamp shades were torn...Daisy was AWESOME August 12, 2013
Rated 2.0 out of 5.0 by Filthy! Room was filthy. Hotel way below Holiday inn standards. Will not stay at this location again. August 2, 2013
Rated 5.0 out of 5.0 by holiday inn express san antonio south Enjoyed my stay, comfortable bed, friendly staff, room had adequte amount of towels, quiet surroundings. July 12, 2013
Rated 1.0 out of 5.0 by wrong room and toilet not working first and foremost they did not give me the suite i had reserved,,,i had originally reserved a double queen bed with a sofa sleeper to accomadate six people...i was given a standard double queen my children slept on the floor...furthermore the toilet wasnt working i called the fromt desk and they never came...overall it was a horrible experience June 30, 2013
Rated 5.0 out of 5.0 by Very nice hotel We were very satisfied with our 3 night stay at this hotel. It is extremely well-maintained and clean. All staff appeared to be very hard-working. I requested, and was given, a quiet, non-smoking room. It faced the interstate but external noise was minimal. The breakfast area was immaculate and the lady in charge did an excellent job of keeping all items well-stocked. I made use of the guest laundry facilities which were fine, but I was caught out a bit in that the washing-machine alone required twelve quarters to make it work. Thankfully the helpful girl on Reception was able to give me additional change. Two slight drawbacks of our stay: No mention was made of being a Priority Club member: no upgrade, no token gift, no nothing. Disappointing. Also, even though we were in a no-smoking room, we could still often smell cigarette smoke, as adjacent rooms on our floor were smoking-rooms. Ditto, the elevator often smelt of smoke. I think it would be better if an entire floor was given over to non-smokers, and not just specific rooms. In all other respects, however, this hotel exceeded expectations. June 29, 2013
Rated 3.0 out of 5.0 by Expensive I must admit, I thought I was staying closer to my work the following day then I actually was, but this hotel seemed to be the most expensive Express I've stayed out in a very long time. The gentleman at check in seemed like he was ready to be off work already, yet the next young man was much more friendly and helpful. Room was quite nice. Normal breakfast fare for an Express. Clean. Just more than my company likes for me to spend. June 25, 2013
Rated 5.0 out of 5.0 by Great Stay! I visit San Antonio on the south side for work once in a while. I have had a great stay every time I come to this hotel! May 30, 2013
Rated 5.0 out of 5.0 by Bad Address I am a loyal customer of HIE but I was really aggravated on my stay in San Antonio. Hie put an absolute bogus address on the reservation form so that I spend approximately a hour and many mile trying to find the location. The actual location of the hotel was approximately 20 miles from where the reservation had the address. I finally had to call the hotel only to find out the truth about the location. The staff was outstanding as I was really agitated by the time I got to the hotel. The were very courteous and offered an upgrade for my troubles. The staff indicated that this was not the first time travelers had this problem and they had made customer service aware of this problem, but obviously they had not fixed the problem. If I was not loyal to this brand this would have been my last stay at HIE. Now I am never going to be sure about the address they list and I am going to call ahead to make sure. Oh, I just noticed on this review form they still have the wrong address. April 29, 2013
Rated 5.0 out of 5.0 by Who knew?! I wouldn't have expected to get so much out of what I consider a 'midrange' hotel. I arrived late (like 10 o'clock) and while they booked me in a room type I'd requested, it wasn't on the ground floor. When I asked if one was on the first floor, the front desk attendant left to verify the last one had been cleaned and then happily and quickly changed me to that one. So I ended up with a king size room with lots of space (separate although open living room/office area), a comfy bed, and perfectly lovely bathroom. What a pleasant surprise...who knew?! April 27, 2013
Rated 4.0 out of 5.0 by Friendly staff Great location right off a major highway, but never heard the traffic noise because of quiet interior rooms. The staff was very friendly and helpful. I would definitely recommend this hotel to those staying in south San Antonio. March 22, 2013
Rated 4.0 out of 5.0 by Needing rest I had lots of traveling to do and was very tired. The bed was very comfortable, the room was quiet, and I was not worried about my safety (as I have been in some places I have stayed). The fitness center equipment is not good but everything else was up to par. March 3, 2013
Rated 5.0 out of 5.0 by Great overnight experience We were attending a funeral in SA and needed a convenient location to stay. This far exceeded our expectations for a Holiday Inn. The bed was really comfortable and the staff was ever so gracious. February 1, 2013
Rated 5.0 out of 5.0 by Excellent Front Desk Personnel The front desk personnel are always courteous and always greet you with a smile. Always nice to come back to hotel to a nice, clean and comfortable room each evening of my stay. January 3, 2013
Rated 3.0 out of 5.0 by Wash towels were light brown Bathroom was dirty, no shampoo, walls are thin, to close to the highway. November 18, 2012
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