Rated 4.1 out of 5 by 197
Rated 5.0 out of 5.0 by FamFun8 Good Place for the family
My family stayed here for 4 nights. The rooms were clean and comfortable. You can ask for the pillow of your choice, soft or firm. The breakfasts were good and varied. I had no complaints from any of the kids, ages 9 to 18. The locations is also nice. It was 20-30 minutes to Sea World, Six Flags, and the River Walk.
June 30, 2015
Rated 5.0 out of 5.0 by slashgnr76 Excellent quality hotel
The hotel was great for the price paid. No issues whatsoever. Would highly recommend
June 25, 2015
Rated 5.0 out of 5.0 by BerthaButt9 Great time with family
We spent two nights here during our family get together. There were sixteen of us and they had rooms available to sleep even my son , his wife and 4 boys. Breakfast was very good. A added plus is a movie theater right across the street that some of us went to after a day at Sea World.
June 24, 2015
Rated 5.0 out of 5.0 by Ran12 Overall experience
Hotel was booked so there was a lot of people to attend to and the staff was great at doing so. We had all of our needs met. With all of the volume the clarity of the pool water was compromised, didn't stop the kids but did stop the adults in my party from using it.
June 22, 2015
Rated 2.0 out of 5.0 by Lana0615 Poor bathroom and maid servce
The bathroom needs a total redo in room 316. The cleaning lady did not replenish coffee or coffee cups. Very disappointing compared to other like hotels.
Also I was not recognized as a gold member. Not sure if I am receiving the bonus 500 points that I chose. Also several times found the front desk unattended.
June 20, 2015
Rated 3.0 out of 5.0 by SeenMuchBetter Gross tub area in bathroom
There was black mold around the tub enclosure instead of nice clean caulking. The ceiling above the tub/shower was also moldy. We told the manager on duty but nothing was done about it.
June 15, 2015
Rated 2.0 out of 5.0 by Fireman Joe64 Understaffed
The root of the problems was understaffed. We were unable to check in until almost 6 pm due to the room being cleaned. The amount of traffic and the pool caused the entrance to be wet and dirty. As a frequent traveler and IHG exclusive member, I was embarrassed that my family saw a place that was nothing like what I am accustomed to staying in when at work by myself. I slept in a hot room the first night because the thermostat was behind the TV in the second room. The AC only says to control using the thermostat. i did not know there were two because I never need a second room as a lone business traveler. I will continue to be a loyal IHG traveler, but this was disappointing. This disappointment only came with the 300 extra points that I am accustomed to receiving for being loyal to IHG.
June 11, 2015
Rated 1.0 out of 5.0 by redtail1 poor room
I moved to a different HI due to a broken guest dryer, broken toilet seat, air conditioning that had to be plugged in/unplugged to work and mold growing on the furniture legs. I brought all of these to mgts attention and nothing was corrected. I have several visits to san antonio coming up and will never stay here again. I will also alert my traveling co-workers to avoid this location.
June 2, 2015