Rated 4.0 out of 5 by 119
Rated 5.0 out of 5.0 by Aussie60 Great Service
This is the second time we took our friends from another country who wanted to visit San Antonio stay at this hotel. We all loved it as it was nice, clean and its services were great.
September 26, 2014
Rated 4.0 out of 5.0 by jobe457 Good hotel
Nice staff, room's air conditioning worked excellent.
September 24, 2014
Rated 5.0 out of 5.0 Clean
Nice to be able to travel a great distance and have a comfortable clean hotel to look forward to. I felt safe upon my arrival there, that evening. The room was cool and neat. The next morning's breakfast was sufficient and tasty. Thank you for your courteous personnel.
September 23, 2014
Rated 5.0 out of 5.0 by JBC28 Servicio Excelente.
EXCELNTE,SOLO FALTO VARIEDAD EN EL DESAYUNO
LA COMODIDAD DE SUS CAMAS ES MAGNIFICA, ASI COMO LA HABITACION CUENTA CON SERVICIOS DE PRIMER NIVEL,
September 19, 2014
Rated 2.0 out of 5.0 by Davidg55 Manager wont keep up with their promes
during my stay, firts the made came with no notice into our room while we were sleeping.
then the next day maintenance staff came out of the blue to do some pm on the AC. WHILE WE WERE SLEEPING!
it have never happened to me before, for now and on, chain or lock is engaged on mu door....
September 18, 2014
Rated 5.0 out of 5.0 by mariex77 Comfortable bed and great location
Good place for a short stay in San Antonio Area, close to all interesting places. Comfortable bed and clean room...
September 12, 2014
Rated 3.0 out of 5.0 by HankG62 Nice hotel but very poor staff!
Nice property but I've not experienced this type of poor service from any other IHG or other similar level hotel chain. Staff doesn't greet you and when asking a question seem bothered that you interrupted their time in the back room or whatever task they were performing at the desk. Need training on how to smile and treat the customer, they don't realize that they are in the "service" industry, so...SERVE or find another line of work!
Keeping this staff will keep customers from returning, train them, test them and hold them accountable to protect your company name. If they fail to respond to training, get rid of them...move them up or out!
August 17, 2014
Rated 4.0 out of 5.0 by Jenny956 Room and staff
The staff was very inviting and approachable. I loved the spacious and comfortable bed and room. I will definitely go back when in San Antonio! :-)
August 16, 2014