Rated 4.0 out of 5 by 113
Rated 3.0 out of 5.0 by HankG62 Nice hotel but very poor staff!
Nice property but I've not experienced this type of poor service from any other IHG or other similar level hotel chain. Staff doesn't greet you and when asking a question seem bothered that you interrupted their time in the back room or whatever task they were performing at the desk. Need training on how to smile and treat the customer, they don't realize that they are in the "service" industry, so...SERVE or find another line of work!
Keeping this staff will keep customers from returning, train them, test them and hold them accountable to protect your company name. If they fail to respond to training, get rid of them...move them up or out!
August 17, 2014
Rated 4.0 out of 5.0 by Jenny956 Room and staff
The staff was very inviting and approachable. I loved the spacious and comfortable bed and room. I will definitely go back when in San Antonio! :-)
August 16, 2014
Rated 4.0 out of 5.0 by No one1000 clean and comfortable rooms
very clean and comfortable rooms. I dont want to write anything else as part of a review
August 14, 2014
Rated 4.0 out of 5.0 by Pastor Ray What a smell
There was a smell in the hallway of the stairs that would make you sick, they need vents or something in there. The breakfast fell way below what I normally get at a Holiday in express, There was a lack of parking around the building
August 14, 2014
Rated 4.0 out of 5.0 by daddy-o night clerk not very friendly
upon check in clerk seemed unhappy. no emotions, no smile, just there
August 12, 2014
Rated 5.0 out of 5.0 by CoolSpaceFamily Great Stay in San Antonio
We chose to stay at this property because it had easy access to the highway and was centrally located to SeaWorld, downtown and the missions. Rooms were comfortable and quiet, the outdoor pool and exercise room were well maintained.
August 9, 2014
Rated 2.0 out of 5.0 by Upset Mother NO Guarantees
We called ahead to make sure we had adjoining rooms and we were guaranteed we did. This was a concern because of our children. I actually canceled a reservation at another hotel because when I called they said they couldn't guarantee it and they helped me find this hotel that was supposed to be able to GUARANTEE these rooms. We were contacted by the hotel on the day we were to arrive to confirm our reservation because we had two room reservations. I asked again to make sure they were adjoining rooms and I was told they were not but she would see what she could do. She told me she would talk to her manager and call me back. Keep in mind we were on our way from Kansas and were supposed to check in that day. I never received a call back. I called when we were about two hours away to ask again and she said her manager had just arrived and she would call me back. She also said she was going to check herself which rooms were adjoining to make sure we got what we needed. We arrived at the hotel and we're told that we still did not have adjoining rooms and neither the lady I had spoke too on the phone, or a manager were there. The front desk clerk was rude and acted as though it didn't matter to her. All we were told was that we would have to wait until the next day and speak to a manager. She also told us that we wouldn't find another hotel to stay at because the whole city was sold out. We spoke to the manager the next morning and she said there was only one adjoining room in the hotel but it would be available. We had plans to be at Sea World that day but had to wait until our new rooms were cleaned so we could move our things. I feel our rooms should have been guaranteed considering I called to confirm and reserved them with a credit card ahead of time. This would not have been a major concern if we didn't have small children to worry about. We drove a long ways and had no other choice but to stay.
August 9, 2014
Rated 5.0 out of 5.0 by Lifeafterfootball55 Quiet, comfortable hotel
This hotel is in a convenient location and it is always a pleasure to stay here. The rooms are comfortable, the lights, air conditioning and heating are always in working condition and the staff is friendly.
August 7, 2014