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Rated 4.1 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Great room at affordable price There was nothing I did not like about this room. It was spacious and very clean. I would highly recommend staying at this hotel if in the San Antonio area. July 24, 2014
Rated 5.0 out of 5.0 by Great hotel Clean hotel and was near to main landmarks. Staff was very friendly and helpful. Breakfast hours were convenient. July 23, 2014
Rated 2.0 out of 5.0 by The first negative review I have ever written. I asked to be switched into a nonsmoking room prior to my visit. As a platinum elite; I have nonsmoking saved on my profile. When I arrived, I was placed in a smoking room. I asked to be switched and was put in a the plenalty-box room; next to the ice machine, elevator AND laundry room. My room was dirty, stains on the walls and once again smelled like smoke. Tiles were cracked in the bathroom and was woken up my the sound of people slaming the laundry room door and getting ice. This is the first negative review I have ever written. July 20, 2014
Rated 3.0 out of 5.0 by Not what I expected I needed a place to sleep before an early morning flight so I chose this HI Express due to it's proximity to the airport and the room cost. On a positive note, the room was clean and comfortable which is really most important. I was disappointed when checking in at 9:00 pm that I wasn't recognized as a platinum member. I wasn't offered any room upgrade, snacks, bottled water, or points. This is something I've come to expect any time I check in. While the room itself was clean, it was missing some things. The room had no desk clock so I had to rely on my phone for the time. Some of the lightbulbs in the room were burnt out too. Breakfast was pretty bland in the morning. For a quick one night stay, it was OK especially for the price. It's not a place I would stay at for multiple nights. July 19, 2014
Rated 4.0 out of 5.0 House Keeping Review I had a bad experience on my last stay at your location. I spoke with your manager and she corrected the problem. Thank you, I will be back! July 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Clean room and in good condition. Good breakfast and friendly staff. Despite a lot of children in the hotel the noise level was ok. The pool is small and not suited for swimming. It also faces the highway and does not do much for relaxation. There are no good restaurants near the hotel. The airconditioner in the room was the old kind that never shuts off and blows noisily even when it reached the temparature setting. This hotel is ok if all you have to use it for is an overnight stay. It is right next to the highway and the neighborhood surrounding it is not that great. The front desk staff does not always communicate clearly. For example, I was not told that the internet code would change during my stay. Found that out the hard way. When I asked about a bill print out on the morning I was to leave I was told that they don't do that for people who book through the IHG site. I returned to my room. When I dropped off my key on the way out they handed me a printed bill. They also have no system to keep the sheets and towels for more than one use. July 2, 2014
Rated 4.0 out of 5.0 by nice hotel holiday inn express is the only hotel I will stay at..!! June 25, 2014
Rated 2.0 out of 5.0 by Not really close to the Medical Center and not enough parking We reserved this hotel based on its description that it is close to the Medical Center. However, upon arriving, we discovered that this hotel is located on the other side of the 410 Freeway and not close to anything. In addition, after going to dinner, we came back to find no available parking and were told to park in the fire lane! (Thank goodness there was no fire,) Although we had planned to stay for 4 nights, we checked out after 1 night and moved to another hotel closer to the medical center with ample guest parking. June 23, 2014
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