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Rated 4.0 out of 5 by 77 reviewers.
Rated 4.0 out of 5.0 by Great service The location of this hotel is a plus, everything seemed to be walking/ driving distance. In a near future we plan another trip to SAT and hope to stay in this hotel. The ONlY negative feedback I have is that the mattress on the sofa bed was in poor conditions... Other than that comfortable beds, friendly customer service, and a good choice of breakfast items. August 24, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service My family and I stayed for 4 nights. The price was affordable, clean room and great service. The check out was fast an easy. Did not have to ask for receipt the receipt for check out was taking to our room. We will defiantly being staying there again. August 21, 2013
Rated 5.0 out of 5.0 by service from the staff We love the location, the price, the staff, the breakfast, the room, but most of all the manager. Mr. Hathi. He is outstanding. We have been coming almost as soon as it opened and he always seems glad to see us. He always can find room for us. He is very friendly and professional. Last weekend we had our RV in the shop and we had to pick it up early. He let us park it there since we had our room till Sunday. That was a big help. We did not have to leave and find a RV park. Coming to this Holiday Inn Express is like coming home. We are treated like family. Me Hathi is a jewel. He's the reason we keep coming back August 21, 2013
Rated 3.0 out of 5.0 by OK stay Average value. Friendly staff. Adequate breakfast that can be improved. Gym equipment failing (now down to one functioning). August 21, 2013
Rated 5.0 out of 5.0 by Excellent place to stay This place is so comfortable and the room is very neat and clean. I would recommend this to anyone who wants to enjoy the stay. August 20, 2013
Rated 3.0 out of 5.0 by Executive Suite/Staff The executive suite's pull out bed was extremely uncomfortable. I would not recommend anyone use the pull out bed. Having the owner or manager yell at staff is not something my family and I want to see or hear on our vacation August 17, 2013
Rated 5.0 out of 5.0 by SA NW Holiday Inn Our stay at this Holiday Inn was great. We encountered no problems at all. I would definitely stay here again and would recommend others to stay here also. Front desk staff was friendly and very knowledgeable about the area. The location was very convenient to Fiesta Texas. August 2, 2013
Rated 1.0 out of 5.0 by Disappointing, Over-priced Stay! When we checked in, there was a wet spot on the bed and the carpet. We notified the front desk and the attendant immediately came up to change the linens. He was super nice. I thought the 2nd bed was fine, but after going to bed I realized the mattress didn't even have a mattress cover on it. We paid far too much for this substandard room. We spent 1 night instead of our intended 3 nights. We have been patrons of HI Express for years, and this was our worst experience. I should have asked for a refund, and I am sorry I didn't. July 25, 2013
Rated 4.0 out of 5.0 by reasonable value Price is competitive in this area where rate is unusually high. Otherwise not much to write home about. Location is convenient. Gym equipments barely functional and the pool is small. Breakfast is OK. July 23, 2013
Rated 5.0 out of 5.0 by Comfortable, clean room; great service and great location We had two rooms for an extended stay in July. The hotel was excellent. Rooms were superb: clean, comfortable, modern, and internet accessible. Service was outstanding - friendly and knowledgeable. Location was very convenient to downtown San Antonio (Riverwalk, Tower of Americas, Alamo, etc), airport and Lackland Air Force Base. We always stay at HIE because of the consistency in terms of quality and value. However, this particular hotel is one of the best of the best HIE hotels in which we have stayed. July 12, 2013
Rated 5.0 out of 5.0 by Great hotel and close to many amenities. Thanks to the staff for accomodating me with airport transportation. July 2, 2013
Rated 2.0 out of 5.0 by Comfortable bed On arrival bathroom was dirty and housekeeping left our door opened while we were out. June 28, 2013
Rated 5.0 out of 5.0 by A Diamond in the Rough! My husband and I have enjoyed staying at the Holiday Inn Express on Spencer Lane once or twice a month for the past 6 months. The front desk staff and night auditors always greet us with a smile, are very pleasant and are most efficient. The beds are so comfortable, we missed the amazing complimentary breakfast the first 4 months! Now, we get wake-up calls.....there are many different, healthy options and the coffee is actually quite good! We've stayed at various star hotels in the past, and this one is like a 4 star. We've stayed at 4 stars and some don't even compare to the diamond in the rough that we discovered here. You get more bang for your buck.... so don't skimp and settle for something less elsewhere. You really do get what you pay for! We've only had two minor issues previously and they were resolved immediately. Last week we made our reservation a few hours in advance, but upon arrival, our room was hot and stuffy. Surprisingly, the AC was not on and it took about an hour or so for the room to cool. Also, the stopper for the bathtub didn't work properly, so hot water kept draining out while trying to fill the tub. I advised the front desk clerk upon check out about the hot room and she apologized and assured us it would be addressed. The pros outweigh the cons.....kudos to Brian for managing such an awesome hotel...you and your staff are doing a great job overall! June 21, 2013
Rated 4.0 out of 5.0 by Great Service My grandparents and I stayed for one night and enjoyed our time there. The front desk took a lil bit to get us checked in due to computer issues but was very apologetic the whole time. I had asked for the easiest way to get to the room they had assigned us due to my grandfathers lack of mobility. When they realized his condition, they assigned us a different room on the ground floor near an exit, which made it much easier for him to get from the vehicle to the room. They were very accomidating. The room it's self was a lil cramped but since we weren't staying long it worked out fine. If we had been staying longer, I probably would have gotten a suite with more space. The room was clean and neat. The only thing I didn't like was the carpet felt like it had been cleaned with a softener or conditioner that made it feel a lil greasy. The breakfast was wonderful. They offered several choices which worked out well for us. The staff kept the breakfast area well stocked, clean and offered help as needed. Even though the weather wasn't great, so I didn't get to enjoy it, the pool was clean and looked inviting. We will be back next month for medical reasons and plan on staying here again. The staff was wonderful and very attentive to our needs the whole time we were there. May 31, 2013
Rated 5.0 out of 5.0 by Personal service--as a repeat customer, the staff greets me by name. Front desk is very courteous and efficient. Breakfast is good with choices from cereal to hot breakfast. Breakfast staff keeps the food always ready and replenished when necessary. May 20, 2013
Rated 4.0 out of 5.0 by Great staff and great value The manager, Brian is awesome. He always remembers my name. May 14, 2013
Rated 5.0 out of 5.0 by Everything was very comfortable Other than the weather---rain coming in and fog going out, it was a great stay. Staff was courteous and rooms were very comfortable. No problems! May 1, 2013
Rated 1.0 out of 5.0 by Very Uncomfortable The beds were very hard and the hotel smelled like cigarettes and we thought it was a no smoking hotel. The breakfast was cold and not a much to choose from.... I would not recommend it to anyone.....it was hot in the room with a/c I recommend maintenance on it.... April 24, 2013
Rated 4.0 out of 5.0 by Traveler2013 Overall staff is very friendly and helpful. Anytime i am in San Antonio this my favorite place to stay. April 17, 2013
Rated 2.0 out of 5.0 by left standing Showed up at site which is not in a very good area and you know this by the cop cars that sit parked in the lot all night for protection. My paperwork was not ready and waited while the front desk person entered everything slowly. He sid i did not a reservation even tho i showed him my conformation email. He finally got my booked in about 15 min later and a gave me a bottle of water and a cookie pack and said thanks for being a member. April 16, 2013
Rated 2.0 out of 5.0 by Questionable Bed Sheets I questioned if the sheets had been changed. The pillows did not have pillow shams. We had to use towels. The bed sheets and blankets weren't crisp. I was not happy. I like staying at this holiday inn express. I don't know if I will return. Thanks April 8, 2013
Rated 1.0 out of 5.0 by Unreliable Service As a frequent business traveler, I tend to stay at Holiday Inn Hotels quiet often as the Hotel Chain has been able to meet every expectation one tends to have when away from home. Very sad to say that all perfect things come to end as my last experience at the Holiday Inn @ Spencer Lane in San Antonio Texas has been terrible. Not going to mention all the issues I've been having even before arriving to the hotel, although do want to bring up the fact that even after various attempts to contact the site manager to be able to correct their error, I have yet to receive a phone call form him. I currently work for a big corporation whom tends to utilize this hotel for business travel needs throught out the company and am disapointed to mention that will notify travel director to reduce and or eliminate bookings to Holiday Inn. An error from the Hotel staff that could of easily been fixed has excavated to a level that might hurt the Hotel chain as a whole...unbelivalbe March 28, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express San Antonio NW Medical Area-Jan 2013 Well managed, very good value. Will stay there again. March 23, 2013
Rated 2.0 out of 5.0 by this stay not as great as my first This stay was not as great as my first. If this had been my first stay I wouldn't have returned. I had to move rooms twice. Lock was broken on first room door. Second room the a/c barely worked, the room was extremely worn, the kitchen sink didn't work at all, and the room was musty. March 13, 2013
Rated 5.0 out of 5.0 by WHAT CAN WE DO FOR YOU? This was the attitude of every staff member I interacted with from the General Manager to members of the housekeeping staff. Clean, comfortable, quiet accomodations. Good location with easy access onto and off IH 10. March 8, 2013
Rated 2.0 out of 5.0 by NOISY!!! Holiday Inn has always been out hotel choice when out of town. We had always believed that we could not go wrong with staying at any of their hotels. This is the first time we stayed at this location, and we were greatly dissapointed. This hotel was extremely noisy! Our family includes two small children who had a very hard time getting a full nights rest. Our room was right across the hall from a meeting room which was being utilized by a group who had loud music starting at a bout 8 am. Additionally, the cleaning staff was very loud (yelling and laughing) really early in the morning right outside our room. We had to complain to the front desk, but they were unable to provide us with another room, stating the hotel was booked. In my previous stays at numerous Holiday Inn Hotels I have never been dissapointed; but, after this stay I will reconsider my choice of Holiday Inn hotels in any future trips. March 1, 2013
Rated 5.0 out of 5.0 by Starbucks on Corner!!!Great Choice The staff was great from beginning to end. The Starbucks being on the corner was a plus. February 19, 2013
Rated 3.0 out of 5.0 by Parking Security a Big Problem! Take care when parking to take all belongings inside with you. We parked in front of hotel under the brightest of lights and had our SUV broken into and "everything" taken: suitcase w/all our clothes, hanging clothes bag, computers/printers, all our medications and winter coats. Will not stay at this location again. No security cameras and security patrols area every 2 hours. Personnel were helpful, but ready to change shift. February 12, 2013
Rated 5.0 out of 5.0 by No problems It was safe, clean and the staff was knowledgeable and attentive. February 7, 2013
Rated 1.0 out of 5.0 by Be careful Our vehicle was broken into at this hotel. Please be careful of the area, what is in your car, and where you park. January 30, 2013
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